- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
very bad sandwich
brought a tuna sandwich they put it on the end pcs of bread with crust on
a very small sandwich and it took about 15 min to make store #00118 around 9:30 pm
Desired outcome: would like to be reimburst
Milk (gallons)
Today is October 6, 2021.
Last Saturday at the Gap, PA store, (17527), I picked up 2 gallons of milk.
One whole and one 2 %. They both went bad prior to the expiration dates of Oct 5 th and 7 th. The milk had a terrible smell and both products made our coffee curl.
This is unacceptable and not expected from WAWA.
I am requesting a refund.
Frank Valente
81 Skyline Dr
Gap, PA 17527
[protected]
Desired outcome: Refund
Sandwich
I ordered a turkey hoagie to enjoy before work. There was NO turkey in the sandwich only cheese.
Desired outcome: Refund in the amount of 5.00
Service
My mother and I went into store #8035 at bartam avenue Philadelphia pa this morning at 10:24 am to grab sizzlis and the sales associate at the deli told us to ask the lady who was putting out sizzlis to place my order with her since the sizzlis we wanted wasn't available she wanted to know why they told us to come to her like was was bothering her she insisted it would be 10 mins for the first order and when I proceeded to Tell her the second order she over talked and began conversating and debating with the cashier. The manager on duty name was Kevin and he did nothing . We could tell there is hostility among the co workers. I thank the lord there are many Wawa a in the Philadelphia area. I won't be coming back to this location or recommend it to any of my family and friends.
Desired outcome: Managerial classes and customer service training
Custom grilled chicken salad
I always order the custom grilled chicken salad. It is the best, but last night at your Gilbertsville, Pa, location it was the worst. The order was #678 at approximately 5:10 pm with a custom grilled chicken sandwich, and two custom grilled chicken salads. The salad maker's name was Regina. I do not know who made the sandwich but it was excellent as usual...
Read full review of WawaAssociate Issue
I was in the Essington store a little after 7pm, There were about 10 people in line some before me and some behind me. Someone called out to Denise to go to the register which she did. I walked over and a few of the ones in line were coming too. I but my items on the counter and she proceeded to call a few people over that were in front of me. I then wa...
Read full review of Wawa and 1 commentCleaning Procedures and Enforcing Mask Requirements
1. I am in Philadelphia were is it mandatory to wear masks again. There are big signs on the doors that masks are required. Believe me I hate wearing them myself but rules are rules. I have been in 3 different stores in the northeast philadelphia area and masks are not being enforced. Employees are wearing them and why should they deal with customers who aren't. Customers without mask should not be waited. I have walked into stores forgetting may mask in the car and were stopped at the entrance to the store and told i cannot enter without a mask.
2. And this was disgusting to see. i went into the wawa on Aramingo avenue 19134. The uncleanliness of the store which is rare but the cleaning that was going on at 9pm. he ledge about your area where sandwiches and other food items are prepared, one of the employees had a dry mop with a long handle reaching up and dusting off the ledge and edges of this ledge above the food preparation. i stood and watched as my frozen drink being prepared and watched the dust and fuzzies falling down and flying around.
I have shopped in wawa for as far back as i can remember. back when wawa was not even open 24/7. i love the cleanliness, the employees, the food and all the conveniences the store offers and have never had one complaint or problem. i know all businesses are short handed and maybe the stores won't be as clean as they always are but the way this employee was doing the cleaning grossed me out.
Thank you for listening and I will still be going to wawa. it was just disappointing because your stores have come such a long way and are such a convenience and a blessing at being open 24/7.
Store 120 in Allentown
I've been a customer at wawa for years now and especially at store 120 at Lehigh st in Allentown. I have to say the quality of service has diminished. It used to be one of the best wawa available, and lately it's just a wast of time walking in this store.
From the attitude of the employees to the lack of importance from some supervisors. Several days ago I came in and order food, grabbed my food and went to my car to realize they gave me what I didn't order so I went back in to tell them the issue and I received attitude about this after 10min they decided to fix the problem so once again head to the car and now it was still wrong Order so decided to get refund and go somewhere else. Today 9/3/21 once again order food stood there for 40 min and asked what happened to my order! So again I received attitude and they said I didn't put order correctly. Now it's more than 40 min so I decided to just get another refund and leave. Honestly I will not spend another dime at any Wawa location anymore especially at this Lehigh st store that the quality of service and employees hired are terrible!
Desired outcome: Employees and supervisors need to be replaced or Retrained. Or fired!
Overall management of store, with numerous specifics
First of all I want to say, I have delayed this correspondence for many, many months in the hope to see a change. As you tout, "My WAWA" is at 2525 Easton Ave Bethlehem pa. I have been going there since it opened 15 or so years ago, minimally two times a day. I have always seen and known the managers and employees on a first name basis and still do with the...
Read full review of Wawaservice
ok so everyrime i get a burger on a sandwich not on a hoagie roll, your staff puts the liquid condiments on
the bottom of the buns, which make it fall apart, i would figure wawa would do research on how to make a sandwhich properly not an upsidedown sandwhich. Edpecially if wawa is known for when they first started out as a deli. i have ruined many of my clothes, first i thought it was a fluke, now i know it common training since i have been to multiple stores.
Spicey Italian Hoagie
I was ordering on the touch pad and found that lettuce was not available on the Spicey Italian Hoagie.
Could we please have all options available for all sandwiches?
...350 characters.
Desired outcome: Make all options available
I prefer lettuce on my.Italian hoagie, and that is not even an option. You get spinach or nothing.
If they ran out of lettuce, they will lock it so you won't see it on the screen
That defeats the point of the preset sandwiches if you can just add anything to everything. If you want to customize your sandwich than order a customized sandwich.
Unethical behavior
Was in store 580 asked for bag for food told no bags and I laughed aloud manager came from behind counter as she had line pushed my son and I out the door pulled it closed and locked it behind us at same time inciting other customers. Called store was hung up on then called corp with my issues. Called back to get managers name and left phone off hook. Please contact me asap. Martin rivet [protected]
Desired outcome: please contact me
Sandwich prep
The last two times that I purchased a hoagie at Wawa's my order was incorrect. Missing were certain items that I ordered such as oil and pickles. Sandwich prep is not rocket science! I am very disappointed with the lack of attention given to my order and considering on shopping somewhere else in the future. Also, the2 exterior trash cans were overflowing with trash.
Drive unsafe
Driver made a wide term did not use turning signal and cut me off
Drive unsafe
Driver very unsafe failure to use turn signal
Desired outcome: Retraining
Employee
I visited wawa at 6 lanes mill plaza Brick Nj 08724 on 7/21/21 at approximately 1030pm. I mobile ordered a 24oz iced mocha latte with whip cream and oat milk. I have ordered a iced mocha latte frequently about 4 times a week for the past 7 years. I am very familiar with the taste of the beverage. When I arrived at wawa to pick up my order I found that the...
Read full review of Wawa and 1 commentFood presentation
I really enjoyed the taste of my chicken sandwich but if I judged my food off of the way it looked I would not want to eat it the Wawa located at Store #306 1273Route 206 Skillman, NJ08558 [protected] Needs to work on making the food look eatable
Read full review of WawaService
On Sunday 7/18/2021 around 5:30 pm my children and I was racially attacked at Store #8607. It started with a customer that told one of my children he hate him & our whole culture. Once that statement was heard by half the store it started commotion. The supervisor Michelle responded rudely using assaulting and demeaning words toward me other customers I...
Read full review of WawaSign on app
Hello
I have the Wawa app on my phone. I tried to access my local store and I was put through security and sent a code. I got the code put it in and then I was sent a 24 digit recovery code.
I'm beginning to think I've been hacked or something. It now has denied all access to me. When I create an account I always write it in my book. This is the first time this has happened.
I don't know how to correct this so I guess I will just delete Wawa.
I would like to know what happened.
Thank you,
Susanne Stehly
[protected]@gmail.com
[protected]
PS kind of funny I'm writing in the year 2021 when WaWa was our milk delivery company in the 40's and 50's
Always out of double mocha cappuccino
I find that most of the Wawa's (in NJ) are always out of Double Mocha Cappuccino in the refrigerated section. I have, on multiple occasions, searched any where between five and ten different stores and all are completely sold out. And sometimes it is weeks until I might find some. I have searched throughout north, central, and southern NJ. it is my favorite drink at WaWa, so it is very frustrating to always find the double mocha cappuccino section empty! What gives? Why is there always such a shortage?
Overview of Wawa complaint handling
-
Wawa contacts
-
Wawa phone numbers+1 (800) 444-9292+1 (800) 444-9292Click up if you have successfully reached Wawa by calling +1 (800) 444-9292 phone number 0 0 users reported that they have successfully reached Wawa by calling +1 (800) 444-9292 phone number Click up if you have UNsuccessfully reached Wawa by calling +1 (800) 444-9292 phone number 0 0 users reported that they have UNsuccessfully reached Wawa by calling +1 (800) 444-9292 phone numberCall Center
-
Wawa emailswawacr@wawa.com100%Confidence score: 100%Supportjamie.thurmond@wawa.com98%Confidence score: 98%james.pilla@wawa.com97%Confidence score: 97%
-
Wawa address260 West Baltimore Pike, Wawa, Pennsylvania, 19063-5699, United States
-
Wawa social media
Most discussed Wawa complaints
misleading pastry pricingRecent comments about Wawa company
Wawa employee Caucasian Male, Daniel approx , 250 Lbs. eyes blueOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.