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United Dairy Farmers
reviews & complaints
United Dairy Farmers
reviews & complaints

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19 complaints
2 resolved 17 unresolved

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United Dairy Farmers reviews & complaints

United Dairy Farmers complaints 19

Nov 02, 2021

United Dairy Farmers - Discrimination / harassment

An employee has been allowed to threaten, harass and discriminate against my boyfriend for her own personal reasons. He's a frequent customer of udf and doesn't go in starting bs with this girl. She...

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United Dairy Farmers - UDrive Discount on Fuel

I am complaining about the changes that have been made to the UDrive as far as earning discount amounts towards fuel. Now they expire in a month and this gives me a reason not to stop at UDF any more to use this perk. I loved that the points did not expire and so I could accumulate for a few months. Now I am no longer interested in going to UDF as often to earn the discount. This was the major reason why I frequented UDF so much. Now you are no better than any of the other vendors that offer discount fuel points. I will not be as anxious to go to UDF now as the benefit has been taken away.

Desired outcome: It would be great for the fuel points discount to not expire for six months instead of a month.

United Dairy Farmers - Unfriendly customer service

I believe this may be the first time out of hundreds of the hundreds times I've been to UDF that the cashier rang me out without saying a single word. On 3/16 21 at about 10:45pm, a young light...

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United Dairy Farmers - Lack of social distancing and not wearing masks properly

I shop there at least twice a week and always see employees wearing their masks down past their noses. The employees also don't enforce social distancing and maximum capacity rules. They serve...

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Aug 06, 2020

United Dairy Farmers - Customer service

I walked into UDF Store #179 4118 North Bend Road on Wednesday Aug 5 2020 at 8:02 to purchase ice cream with my granddaughter there was only 1 person walking the ice cream counter I had 2 customer in...

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Jun 24, 2020

United Dairy Farmers - Condition of store and lack of distancing

On June 24th I stopped in at UDF located in Gahanna, Ohio on Cherrybottom Rd. and ran in to get Hamburger buns. I pulled up and noticed that 2 windows had been boarded up as well as one side of the door. I asked what happened and the clerk stated they were broken into 2 weeks ago. One clerk working and no social distancing, clerk was not wearing a mask and the store was dirty. With everything going on today with covid, sanitation and disinfecting are necessary!


United Dairy Farmers - Lack of care for employees/patrons

During this time with all the hype about the corona virus and how damaging it is to peoples health I cannot believe that udf has not taken precautions against this virus being spread among employees and patrons. They are not getting temperatures read before the start of their shift and there is no barrier between the clerks and patrons. This is something that can be easily accomplished with plexi glass. Iam very dissapointed in the lack of care that udf has for its customers and employees.


United Dairy Farmers - Pricing

Went to purchase 2 gallons of milk. Banners on door 2/$5. Handwritten star signage 2/$6 or $3.69 each. Register - $7.38. Pointed out signage but cashiers shows me register screen $6.78. Advised me price must have changed. No milk for me. Bad reputation for you. Price gouging and fraud during this time does not go over well. I will pass over UDF going forward.

Jan 15, 2020

United Dairy Farmers - a fudge nut sundae shake

Been going to this udf for many years. I'm there at least twice a week. I always get a fudge nut sundae shake. The staff has always been amazing, but today was different. I'm guessing the woman who...

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Nov 03, 2019

United Dairy Farmers - cookies & cream frozen yogurt

I am writing this complaint because the last 3 cartons of Cookies & Cream frozen yogurt have had hardly no cookies in the entire carton. If I wanted vanilla yogurt I would buy vanilla yogurt. I have been buying this for over 3 years and if the quality doesn't improve and the cookies don't appear... I will find another brand that actually has cookies in it. I pay 5.99 a carton, I expect to get what the carton says is inside.

Oct 14, 2019

United Dairy Farmers - parking /deliveries

I visit my local UDF every morning on my way to work to fill my coffee. I have been going there every weekday morning for years. Staff and managers are all friendly and helpful. It is a smaller UDF...

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Oct 04, 2019

United Dairy Farmers - product

We wanted a peanut butter malt on our way to the casino so we stopped at the UDF about 5 or 10 miles from the casino that is right on the corner of an 4 way road and it also had a PNC atm inside and we got 2 peanut butter malts and they was not malts at all, they was flavored milk. A malt should be hard to suck thru a straw these where so runny it was like drinking flavored milk. This has been happening a lot lately I am tired of wasting my money for something and not getting what I paid for, these things are not cheap. You need to start retraining these people, they do not want to put a lot of ice cream in it because it is to hard to scoop so they get stingy on the ice cream and pour a bunch of milk in it instead. Not happy at all.

Jul 25, 2019

United Dairy Farmers - the young man working

I went to UDF on 7/25/2019 @ 5:40pm . The donut I went in for was out of stock so I asked the gentleman working if they had them in the back, I'd like one. He said "they're not checked in yet, I...

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Aug 05, 2017

United Dairy Farmers - homemade brand

I want to let Cincinnati really know about this so called family business. At one time this was a great place to work, not only were the employees treated fantastic, they actually cared about their...

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United Dairy Farmers - a unimaginable experience at store no. 310

I decided to stop by the Lakewood, Ohio store, which is Number 310. I know they break the Ice Cream down early twice a week on Sunday and Wednesday in order to deep clean freezer cases. It wa...

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The complaint has been investigated and resolved to the customer’s satisfaction.

United Dairy Farmers - unprofessional cashier | sexual harrasment

Last week (7/18/2009) my Fiancee went to UDF to purchase some items. When she was checking out, the cashier, whom is named Dave (about 19 or 20), insisted that she take UDF's free matches, she...

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The complaint has been investigated and resolved to the customer’s satisfaction.


Went to UDF June 20th at 9:30 pm with my family. (6yr old and 3yr old) I was 3rd in line and there were at least 10 or more people behind me. The store manager came to help and started taking all the...

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Oct 11, 2008

United Dairy Farmers - rude employee

At 7:220 pm on 10/11/2008 I was at your store and ordered the 5 oz. frozen yogurt in a cup which was on sale for $1.49. When I went to the register the girl informed me it was $2.29. I told her I had...

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Jun 27, 2008

United Dairy Farmers - water in gas

Did anyone get any bad gas from UDF in Blanchester on Thursday June 26, 2008. After getting gas, my van hesitated like I was running out of gas. Then it started running fine. Got home went out a few...

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