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Custom order wrong
Hi! I just got home (7/10/2021) from the Wawa on Old York Rd in Jenkintown, PA. They were very busy and I completely understand mistakes. However, I was hoping for some sort of refund, as I just got home and started eating my sandwich and it isn't what I ordered. Normally I wouldn't mind, but I paid more to add some toppings and they were not included. I ordered the veggie panini and subbed Pepper Jack cheese, and added avocado and salsa. The sandwich I received was not custom - it had Asiago cheese, none of the toppings, and hardly any veggies on it anyway. It was mostly just lightly seasoned bread with some zucchini. I've included pictures of my order slip and the sad sandwich. Thanks
Desired outcome: Refund ($10?)
Forced wearing of mask
For years I stopped at WAWA for gas, coffee, sodas, beer, etc. About a year ago I started stopping at Sonoco and RaceTrac. They are less convenient but they did not require masks. I have a difficult time wearing a mask because of medical issues. Because I was treated as unwelcomed by WAWA staff I have gone elsewhere for the last 12 months. I doubt that I will ever return.
Vegetarian options
Aside from the "Beyond Sausage" breakfast patties, there are very little vegetarian options for lunch/dinner. Why can't I order a regular hoagie with the Beyond Sausage? Or a pita sandwich with Beyond Sausage? On one occasion I visited a store that had falafel on the menu but I have never seen it anywhere since then. If you offer Pita Sandwiches, why would you no longer have falafel? IT MAKES NO SENSE, I mean your making "Gyros" with meat on a pita, but no FALAFEL? It's ridiculous. Why not have a veggie burger? In recent times the price of meat has gone up. For whatever reason, be it monetary or health, people are eating less meat in general and other stores are starting to pick up on this trend. Burger King, Dunkin Donuts, Chipotle even offers "Sofritas" (a seasoned tofu based option which is quite tasty). C'mon man! Get with the times and start selling some veggie burgers or veggie chik'n nuggets or patties OR SOMETHING!
Desired outcome: Gimme more vegetarian choices
Curbside pickup
This evening 06/24/2021I ordered a 16oz Columbian coffee with extra French Vanilla Creamer and a Shorty Tuna Sandwich. I put in the notes that I was sitting at the tables outside. I did this because it was raining and I wanted to be courteous and allow the people inside to stay dry. All I wanted was my order so I could take it home as I had been food...
Read full review of WawaFood prep and time
I have said something on many occasions and for the past 2 months the food being served is sloppy, and food is not prepped the way it should be. I ordered a few nights ago and it was Mac and mash potato with 3 strips. They put mash on bottom and then Mac &ch on mash and then strips. I hope u know that when u look forward to ur dinner and to see it mounted together is dissapointing. I've ordered several subs with wrong toppings or oil instead of Mayo. I won't order a quesadilla anymore due to to much liquid mixed in meat, it's soggy and a mess. That was always my favorite. I won't go there for food at this point. Please fix issue. It's the jimmy dr location Smyrna Delaware 19977. My name is Kelly
Poor service and racism
Yesterday, Saturday morning, I went into wawa in Gibbsboro nj (rt 561), wawa is a place I visit and my workers almost everyday, sometimes multiple times a day. A wawa I live less than a quarter mile away in Voorhees nj. I stopped in for a 20 oz coffee, 2 sandwiches, 4 bags of ice, 2 boxes of donuts, a smoothie, ATM. After taking half of my purchase to my...
Read full review of WawaSalad
Just got a custom salad from wawa. Usually they are.packed full. This one wasn't even HALF full with lettuce. 10 dollars is a bit much to pay for a salad that is less than half full
Should offer a credit of some sort this is ridiculous
Desired outcome: Credit
Over payment of 60.20 on 4/26/21(played twice)
On the 4/26/21 I played my blance of 60.20$ twice.You never responded that I paid my bill twice! You just keep my second payment of (4/26/21 of 60.20 )
? As I see it you need to credit it my account( 60.20)
? Your company is so big, you need to get a few more. Credit accounts advisers
?You need to settle my problem asap.
I been a loyal customer since 1962 at different locations in upper and lower delaware! When I was working and in my retirement! As of June 5 2021 im at one of your store at least 5 days a week! Willson road store 821!
Desired outcome: Do your part and credit my account of 60.20/free coupons for what ever l
Customer service associate
I am an employee of Wawa, so it took a lot for me to be so unnerved to file a complaint on "one of my own" so to speak. I get we all have days and moments, even though that's still not an excuse Wawa would tolerate, I still realize these folks that bust their butts are human.
But I am still a customer that frequents a different store than the one I work for.
I brought up six donuts in a bag that would normally just be manually rang up as a half dozen, and some more expensive donuts that wouldn't qualify for the half dozen. When the associate was ringing the donuts in the bag one at a time, I asked her, "isn't there just an option to select a half a dozen?", she said, "we have to scan everything individually." I replied, "oh, I work at wawa at (sic location) and we have a button for half dozens.", that's all I said. She started mocking me, laughing in a snobby holier than thou way, the other associate standing next to her commented "(sic location) does things differently, " and she continued to mock my comment by laughing about it in a very snotty demeanor, as if my store somehow is beneath them and their store. That is NOT the Wawa way!
Every store is "supposed" to be run the same way no matter where it is. She made me incredibly uncomfortable to had even admitted I worked for Wawa to, and she didn't offer me my receipt. I had to ask another associate behind the deli what her name was because I didn't want to hold the line.
I would never treat anyone let alone a "wawa sister" the way she treated me and made me feel. Like I said, I have tough skin and I don't ever complain on folks, so this truly didn't sit well with me one bit. I hope she shapes up her demeanor and snottiness because she won't last long at Wawa like that. When I walked away it was obvious her and the other cashier was giggling and being snarky about the interaction. I truly hope she doesn't ever make anyone else feel the way she made me feel.
Restrooms and Service
I promised myself that I would not ever stop into this Wawa again. # 8339 Lawrenceville NJ. But, I did. Hoping that maybe the day I went was just a bad day. When I left, I stopped in the restroom and turned around, they are discusting and dirty. I waited along time for my order. I did not get.
The 2nd visit, I ordered a Sundae, I waited a long time and had to go to work and could not get my desert in a timely manner again. Nor did I get a refund. The staff is rude and needs a course in Customer Service.
I am so disappointed. And I really like Wawa and enjoy going to them. I have never experienced this problem with other franchises.
customer service
Hi was getting a few items from wawa on 33 freehold nj which I am there 3 to 4 times a week. It was around 12 a little after got my items proceeded to register cashier rung up my items I paid in cash he snatched the money from my hand and threw my change on the counter I asked him was there a problem because I didnt appreciate him snatching and throwing my money at me he stated yes I dont want to touch or be near anyones hands. Ok first and foremost he should of been wearing gloves if that was a problem and two I found it very inappropriate behavior also very disrespectful on his behalf. I have not had such behavior in this store as I have been going here for years no one deserves treatment like that. Employee needs to be addressed thank you for your time do not know employee name he was the only cashier at that time the date is/was today may 2, 2021
Thank you for your time
Dawn email [protected]@aol.com
I can understand people's fears out of Covid. But at the same time if he is this afraid of contacting another human being he should stay at home. His behavior is too far. This is too far.
Unprofessional and rude customer service clerk
I usually shop at Wawa every night after leaving the arcade right down the street. They are always out of something so you never know what to expect. Last night I ordered 2 burgers with 2 fries but we didnt get any fries. Only mac n cheese was available to replace them. So I go tonight and try to order club sandwich and it says only rye bread available. I...
Read full review of WawaHorrible experience
4/26/2021- 501 N Delsea Dr, Vineland NJ 08360 Order number 461 I ordered food for delivery being that I'm at work and I can't leave. I received my food covered in mayo and mustard which was supposed to be on my sandwich not to mention there's one piece of everything that goes into an Italian sub which hence falls out of the bread. Now I have no lunch and...
Read full review of WawaSandwich I had at WaWa today
I had business to attend to in RioGrande NJ. I stopped at the WaWa there at Rt's 9 and 47. I ordered a bacon lettuce and tomato sandwich on a shorty whole weat roll toasted with mayonnaise. What I received was a received was piece of bread that was cut off a larger loaf and it was not toasted nor did have any mayonnaise .The rolls soggy and it was not weat. The entire sandwich was tasteless and not up to the quality that I have expected from WaWa. I frequentWaWas in Mamrora the one on Rt9 and Stone Harbor Blvd. which are close to my home and have never had a disappointment as I had today. I felt I had to draw this to attention. Justin Georgetti, Seaville NJ
Desired outcome: I am not looking for anything. I just felt I had to let you know about it.
Cheese burger and ff
I went to Wawa tonight and wanted to eat dinner so I got cheeseburger and fries the burger tasted so baad the meat didn't taste like meat at all the fi are so dry and hard I couldn't even chow on them went back spoke to the manager she gave me a look then offered my money back I said ok I got my refund no sorry nothing even this I had to wait for my dinner for more then 25 mint to get it because they said it's busy well this is Wawa food for you it's like baad microwaved frozen food that taste like dog food
Desired outcome: I had my refund very disappointed
Lousy service and sloppily made sandwiches
Several weeks ago I went to the WaWa at Richmond St. & Allegheny Ave. for a sandwich. The service is always terrible there and the food is sloppily made. The day I went, there was only one guy at the deli and it was near the dinner hour. The line to get sandwiches was long and the single person making the sandwiches was obviously angry and moving as slow a...
Read full review of WawaExtremely rude employee
This morning, Feb 23rd 2021, I went to my local wawa to buy coffee. When I got to the register, I held my phone up to show the rewards code. The woman that was working at the register could not get her scanner to work and so rudely said "hold your phone steady! Hold your phone steady!!" I said "I am!" She then grabbed my phone from my hand and still could...
Read full review of WawaDeceptive advertising through gas buddy price per gallon gas.
Wawa Rt 19 near Bonita Rd in Holiday is changing several times a day their super unleaded gas advertised through Gasbuddy. This morning it read 7 hrs ago $2.89. I went there about 9:30am and the pump read $3.17 or.3.19 not sure since checked other close stations but definitely $3.17 or 3.19. Checked the app again after checking 2 gas stations nearby and the same Wawa place said $2.89 again 20 minutes ago. I went back to Wawa and it was the price I saw a half hr or less of $3.17 or $3.19. Went in to the store and clerk pointed to the manager on duty. He said he has nothing to do with price changes. I told him what happened, the history of his price changes today and he said they change price frequently in a day. I went home checked the app again and it read $2.89 per gal for super unleaded. I changed the price to 3.19. thinking that was the price. 5 minutes later the app showed $2.89. I changed it again back to 3.19 and it stayed there since writing this complaint. The other Wawa down the road corner of Rt 19 and 54 was at $3.17 so that is why I probably mistaken the price of $3.19 to be $3.17. However the difference between the deceptive price that this gas station has been advertising of $2.89 instead of $3.17 is a big difference of.28 cents more per gallon. This place should be investigated in possible price gouging. Please look into this. If this deceptive practice continues, I will notify the attorney general's office.
I would like a response through my email, how you handled my complaint. [protected]@comcast.net
Thanks
Next time you want to know the price of the gas at a certain Wawa, use their app instead of a third party app. Wawa is not responsible for other apps prices.
creamed chip beef bowl
Everything else was great but this creamed chip beef bowl with biscuit was a total disappointment. All biscuit A joke 12302 Ocean Gateway, Ocean City Maryland 2/16/21 Approx 9:30 AM Not sure what happened but I cant believe the worker let this go
Brisket sandwich
I frequent this location every other day the service and quality of food is always great. I ordered a brisket sandwich around 6:15 at the Wawa in ocean city me and when I got him and opened it was like a child made it. Barely any meat one pickle, definitely not worth what I paid. We lived too far away to go back but would appreciate some correspondence. Thank you
Read full review of WawaOverview of Wawa complaint handling
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Wawa contacts
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Wawa phone numbers+1 (800) 444-9292+1 (800) 444-9292Click up if you have successfully reached Wawa by calling +1 (800) 444-9292 phone number 0 0 users reported that they have successfully reached Wawa by calling +1 (800) 444-9292 phone number Click up if you have UNsuccessfully reached Wawa by calling +1 (800) 444-9292 phone number 0 0 users reported that they have UNsuccessfully reached Wawa by calling +1 (800) 444-9292 phone numberCall Center
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Wawa emailswawacr@wawa.com100%Confidence score: 100%Supportjamie.thurmond@wawa.com98%Confidence score: 98%james.pilla@wawa.com97%Confidence score: 97%
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Wawa address260 West Baltimore Pike, Wawa, Pennsylvania, 19063-5699, United States
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Wawa social media
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