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Wawa
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Wawa
reviews & complaints

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571 complaints
11 resolved 560 unresolved
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L
8:59 am
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - dogs in store

I've noticed more and more people taking their dogs (NOT including service dogs) into the store. This is highly unsanitary in a store that prepares food. Also, there are shelves with prepackaged food on them that are low enough for dogs to rub against, or sniff at, which can be an issue for people with allergies. Can you please advise people to leave their dogs outside, or at home?

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K
6:05 pm
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - worker

Matt his name was, i'm pretty sure he was a manager of some sort, was in the back making drinks, and he was trying to tell me I didn't pay for my stuff so he wouldn't make my drink. Once he finally made it (because I paid for my things and he was wrong) he was absolutley so rude. He didn't apologize to me or anything. He should be fired because he was so horrible. I've never been treated so badly at a wawa in the life.

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P
1:13 pm

Wawa - gas station

Frequently when I go to the Wawa At Ridge and Cinnaminson Street in Philadelphia, I am harassed by young African American young men that are either selling something or asking to pump my gas. They are not Wawa employees. I don't think I should be accosted while pumping gas and this is the only gas station that I have ever encountered this. Yesterday, a young man was asking to be kissed. I am now hesitant to return .

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Y
10:47 pm

Wawa - breakfast

I visited the closest wawa to me in vineland nj on Sunday morning and I ordered a breakfast burrito..i got home and my order was wrong so I had to drive all the way back to wawa and ask them to redo it and when I got it I checked it in the store and thank God I did because it too was wrong. Im allergic to eggs and it was full of eggs after I just ordered it without eggs for the second time..i pulled a manager to the side and asked if he could make sure my order was taken care of and the third time I got it it was finally right. I was not at all happy with wawa on this day..I was inconvenienced and I shop at this wawa everyday. I drive over a mile to get there.

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E
10:34 am
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - food prep department

Hi my name is Edward Gower, I just visited your wawa store on Catell st in Easton pa. While I was there, I ordered a roast beef club sandwich with extras and returned to work with it. When I opened it, half of it was missing. I paid for extras and an entire club sandwich and i don't have time to return there. I work on a construction site and can't leave...

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S
1:02 pm
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - outside sitting/ eating tables

Hi good day, I am very upset and frustrated Everytime i visit wawa to get something to eat and to sit outside to eat at the tables provide, there is alway someone smoking at the tables. I see that there is no smoking signs posted at all your entrances and on all of the tables outside but there is no one enforcing this. What can be done with this? I really...

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H
1:13 am
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - customer service

On October 1st, around 6:15 PM I walked in with my 14 year old daughter to get hoagies for the two of us. We made our purchase with no issue. Left the store and went to my car to eat. We came back in to use the bathroom and get drinks when one of the employees at the store stood in our way near the soda machine. She had multicolored hair. As my daughter and...

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U
3:42 pm
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - turkey & cheese slider

I purchased the Turkey & Cheese pre-made sliders because I was rushing and only had about 10 minutes left on my lunch. I made the incorrect assumption that they were fresh or even made this week, instead they were stale and bland. The best way to describe them is to say they tasted like expired free lunch provided at Summer Camp & I basically wasted $5.46.

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P
12:43 pm
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Wawa - homeless and drug addicts trespassing

Hi, I am very disturbed at what I have seen this morning. There was a homeless person who went to the coffee area and put sugar in his hands and rubbed it on his face. Then he took the sugar and was snorting. This was a huge turn off and I will never buy coffee from WaWa again. There were a few customers who have watched the whole scene then left without...

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D
6:15 pm

Wawa - wawa mobile phone app

A couple of months ago, I received a new phone and all of my mobile apps moved over. However, I had to reinput my Wawa password, which I had forgotten. I selected "forgot my password" and was shut out of the app. I have tried to get a new password dozens of times since then. I have also sent emails to the appropriate customer service for the apps and have not received a reply. Not only do I have money left on my app, but I also have lost out on use of the app for the past few weeks, as well as the ability to get my rewards. I'm disappointed that noone has helped me since I reached out. I just want to regain use of my app -- and not lose whatever money I had on it. Please help

Dan Gephart
[email protected]

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T
1:27 pm
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - manager michelle ssgrillo

I am hoping that this complaint reaches corporate office. As a fellow manager, it it HIGHLY inappropriate to share personal information to your customers or coworkers. It makes it even more of an unstable situation when Michelle shares personal court preceding information with patrons of Wawa (which also happen to be two other employees on my team...

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J
6:46 am
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - customer service

There was a long wait for someone to come to the cash register to start which is god only store I have experienced this ever and it is the third time. I come into the store because the siptopia sign on the front window. When I get run out I see that the sale is over. I point out the sign, speak with the manager, and am treated like I am not making sense...

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S
2:04 pm
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - deli mac & cheese

I purchase Mac & Cheese 2-3 times a week, I haven't had to return any thing in at least 3 years. Today when I had to return some very nasty dried up Mac & Cheese, I asked if was the bottom of the bag, and the reply" was that that's the way its been coming in, there all like that " I was not not happy and suggested that they remove it form the menu. But NO...

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R
3:06 pm
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - f'real milkshake machines

My sister and I are lovers of the F'Real Milkshakes. I understand that WAWA is now making their own milkshakes, which we are not fans of the taste of them, and discontinuing the F'Real Machines. Just like stores sell Coke and Pepsi products, we feel you should over both options for your customers and let them make the choice of which shake they want to purchase. thank you for our consideration. Philadelphia PA

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ADVERTISIMENT
J
2:59 pm

Wawa - f’real milkshake machines

Majority of the wawa's surrounding my house have had freal machines for a while. However they are starting to take out the machines because wawa now spins their own. These machines should be kept in all wawas. These milkshakes were fast and easy to make. The thrill of these milkshakes come from being able to pick from a variety of flavors and being able to spin it yourself. Especially at 9:00 and night when you're craving a quick, good milkshake.

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E
11:55 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wawa - hoagie

Ordered a turkey hoagie with specific toppings such as pickles and bacon which I paid extra for. When I open my hoagie it was just turkey and lettuce. I have photo evidence of my slip and the messed up hoagie as well. I feel the need to complain about this because this is an everyday thing at this wawa. The greater issue is this wawa itself. The food order...

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R
10:55 pm
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This review was chosen algorithmically as the most valued customer feedback.

Wawa - chicken tender bowl

I just got done my basketball game and stopped at Wawa for a later dinner and to fill up my tank before work tomorrow. I ordered the 3 chicken tenders with mac-n-cheese & mashed potatoes in a bowl. When I got home to eat, I opened the bowl up to find no chicken tenders. I don't need to explain how frustrating that is. I paid $5.99 for this. Please see the...

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D
7:05 am

Wawa - cigarette sales

I have been shopping at wawa since I was 10 years old before wawa became the high success that it is. I have never filed a complaint before this. I am 52 years old. And unfortunately I look 52. I went into the wawa on street road in Warminster yesterday to purchase the enjoy vap electronic cigarette and a pack of regular cigarettes. I was told that I need to show my id. I explained to the clerk that I didn't have my wallet with me but she said it doesn't matter. They would sell them to me. I asked for a manager and he agreed with the clerk. I askwd them do you really think I am under 18. They both said that doesn't matter. Without id they can't sell to me. Well I am here to tell you that you have lost a very good customer. I will now shop at 7-11. I feel you need to know that if this is your policy it is not a smart one. There are policys that need to be interpreted by people who have no common sense its going to hurt your business. Thank you

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W
Sep 18, 2019 8:25 pm

Wawa is legally obligated to card you for any electronic cigarette purchase (regardless of your age). It's nothing personal. If you don't have your ID with you that's not wawas problem. The clerk can and will lose their job for selling to you without ID.

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0 0
R
Sep 06, 2019 8:25 pm

My sister and I are lovers of the F'Real Milkshakes. I understand that WAWA is now making their own milkshakes, which we are not fans of the taste of them, and discontinuing the F'Real Machines. Just like stores sell Coke and Pepsi products, we feel you should over both options for your customers and let them make the choice of which shake they want to purchase.

thank you for our consideration. Philadelphia PA

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O
7:45 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wawa - breakfast sandwich

I purchased 2 breakfast sandwich with avocado which I was charged 1.40 extra dollars each so that's 2.80 all together.. They put nothing on it just a tiny drop.. And my food was supposed to have a melted cheese.. Guess what it was iced cold... I have the receipt.. I always ask for one just in case... I have to trash my food, it was so bad.. I couldn't even...

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L
8:16 pm

Wawa - decaf coffee

I understand that most people in the world drink regular coffee but since fall is coming up I think you should make decaf pumpkin spice coffee because some people cannot consume regular coffee without getting sick. Please consider making this happen. Pumpkin spice is a lot of people's favorite coffee and I think that if you made a decaf version it would benefit everyone.

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A
Sep 25, 2019 8:25 pm

Wawa cannot support ALL customer preferences. The stores have limited space and limited selections. A product has to have enough regular sales for ANY store to carry it.

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Wawa contacts

Phone number

+1 800 444 9292

Website

www.wawa.com
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