Waste Management [WM] review: Recycling bin needs to be replaced... Old one split; allows material to fall out

My recycling bin needs to be replaced. Have been trying for over a week to get a new bin. Every attempt meets new "rules" for me... The consumer. Your representatives at the call "hot line" can't speak or understand English. Your local "office" person won't walk 20 feet to my old bin... it has to be on the curb! I'm really tired of all the excuses and run-around. Tomorrow, Wednesday, 6 April, I will haul this old, split bin to the local address here in Farmington, NM. I'm sure no one will be there, but I'll leave a note on the broken bin that it needs replacing. If someone, anyone, in WM will call me, tomorrow; any day, I will go to that office or meet someone in town so I can get a new bin. Even though the driver leaves the bin about half full several times a year (I can't get that to quit either) the city won't let me terminate your service. It sucks. My account address is 4700 N Dustin Ave in Farmington, NM 87401. A phone number is [protected]. Truthfully, I don't expect a response/reply to this email either. How do you stay in business? Doug Bracken