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Waste Management [WM]

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Waste Management [WM] Customer Service Contacts

1001 Fannin Street
Houston, Texas
United States - 77002-6711

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Waste Management [WM] Complaints & Reviews

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Waste Management [WM]edge merrimack lowell garbage pick up

Waste management has been given specific instructions, multiple times, to not pick up garbage early in the morning at my residential building. I've been told there is even a do not disturb before 10am policy. Despite several complaints, and even a city ordinance, the garbage man comes so early in the morning (around 7am) that it wakes me up regularly and has been incredibly stressful. The garbage man is clearly aware of the complaints, and has since increased the time he takes slamming the dumpster around and ruining my sleep as well as my neighbors. It's incredibly disrespectful and an example of terrible customer service and I have had nothing but a negative experience being "serviced" by waste management. Emails have been sent, calls have been made, the truck driver (whom I have no respect for because I have seen him slam the dumpster 5+ times for no reason causing a ridiculous amount of noise) has specifically been told that he's disturbing potentially hundreds of people's sleep and yet he continues to do this. It just happened at 7am on a Saturday when we aren't supposed to be serviced. How hard it is to come after 10am? Are trash men too incompetent to realize that their job is not complicated and can easily be adjusted to accommodate the needs of customers? I hope not.

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    • Waste Management [WM]'s response · Sep 14, 2018

      Hello, we appreciate you bringing this to our attention. We would be happy to look into this. We ask you email [email protected] Sub: (Complaints Board), include the address and your contact info, so we can address at once. Look forward to hearing from you. ^mp

    The complaint has been investigated and
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    Waste Management [WM]dump - public disposal service

    Went to the public dump and they charged $165 for a trailer that had 1&1/2 foot tall trash. There is wood and plastic buckets and other small trash from back yard. No mattresses, no liquids, nothing toxic. I just don't understand how such a small amount of stuff can be this expensive. The employees are always so RUDE and NEVER HELPFUL. Can't explain the pricing. I will NEVER use WM EVER FOR ANYTHING again.

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      • Waste Management [WM]'s response · Aug 28, 2018

        Hello, we'd be happy to look into your charges at the landfill. Please email [email protected] Sub: (Complaints Board), include the location and your contact info. Look forward to hearing from you. ^mp

      The complaint has been investigated and
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      Waste Management [WM] — overcharge and unprofessional staff

      Waste management has one of the most confusing and unorganized billing statements I've ever handled but I...

      San Lorenzo

      The complaint has been investigated and
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      Waste Management [WM] — trash company

      Yesterday as I sat in my garage it was heavy trash day for my neighborhood as I heard a truck coming I wasnt...

      The complaint has been investigated and
      resolved to the customer's satisfaction
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      Waste Management [WM] — didn't pick up garbage

      The Waste Management Criminals say they picked it up, but they didn't. The green can, full of organics. The...

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      Waste Management [WM]trash removal

      WM has the worst service ever. They have not picked up my trash for the past 3 weeks. I had to contact them on Monday 7.23.18 and today is Thursday and trash is still out in my yard. I have contact them everyday of this week and CS told me the same crap story "it'll get pick up no later tomorrow" Tomorrow comes, my trash is still sitting outside in individual bags as requested by WM to set them aside on the curbside. I am furious. I do not recommend them to anyone. This issue is not yet been resolve, trash is still outside!!! Waste management provides crappy service and CS continue to lie after lies.

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        • Waste Management [WM]'s response · Aug 09, 2018

          So sorry to hear this, please send your address and concern to [email protected] (subject Complaints Board) and we will address this right away. Thank you ^tw

        The complaint has been investigated and
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        Waste Management [WM]trash removal

        Customer service lied to us twice saying they will come pick up a trash they forgot to pick up on our regular day !
        Trash was supposed to be picked up on Thursday our regular day
        It was forgotten
        I have called Friday then they promised they will come !
        They didn't as they stated the bin was not out while it was there more than 48 hrs .
        The weekend ended, I called Monday
        I was told they will issue a ticket and at anytime my trash is out I get to call they will pick it up!
        I called Tuesday stating the trash is back out
        They denied that conversation stated no ticket was issued and I have to wait till my regular day or pay additional for their mistake!!!

        I have spent 3 phone calls about 25 min each with customer service to be promised something that was not fulfilled.

        I wasted my time
        I have never encountered such a lack of interest to help and not caring about the Customer!
        Thank you waste management for not doing your job and not caring !

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          • Waste Management [WM]'s response · Aug 09, 2018

            Hi, Thank you for reaching out and I apologize for the frustration caused by this. Please send your address along with your concern to [email protected] (subject Complaints Board) and we will look into this right away. Thank you ^tw

          The complaint has been investigated and
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          Waste Management [WM] — customer service

          Called to cancel service - first call went well or so I thought; waited 20 minutes to talk to someone, but...

          The complaint has been investigated and
          resolved to the customer's satisfaction
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          Waste Management [WM] — port a pot

          This morning around 6:05 am i was driving on main st in Mesa Az when one of your port a potty cleaning crew...

          The complaint has been investigated and
          resolved to the customer's satisfaction
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          Waste Management [WM] — garbage trucks leaking oil

          For the past 4 years we have lived on the corner or Tompkins and Kennedy in Haggerty Sub in VanBuren...

          Waste Management — trash service

          You cant cancel your service. No portal to cancel service. You call, they keep you on hold for hours and then...

          The complaint has been investigated and
          resolved to the customer's satisfaction
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          Waste Management [WM]trash has not been picked up in three weeks

          Trash driver went up thr road today at 515 this morning didnt stop did a drive up the road never got anyones trash ...its been 3 weeks no pickup everytime we call it will be next day ..im not the only person there is at least 14 ppl that live on our road with trash stacking up
          I pay for service and i want a refund on my bill for 3 weeks..there is no reason he should not pick it up.

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            • Waste Management [WM]'s response · Jun 22, 2018

              So sorry to hear this, please email your address to [email protected] (subject Complaints Board) and we will look into this right away. Thank you ^tw

            The complaint has been investigated and
            resolved to the customer's satisfaction
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            Waste Management [WM] — outrageous billing

            I am the building manager of a residential/commercial building in downtown San Diego. The landlord has been a...

            Waste Management [WM]unfairly conduct and mistreatment of an employer

            To whom it may concern: this is jimmy l williams aunt and i have very concern complaint that my nephew is being wrongfully of not doing his
            his job right at waste management of vicksburg, ms 39180..He is beginning to become very stressful and disstruck because of the situation..I have been notify on different of occasions that the supervisor has been pointing fingers at noone but him about a job that hasnt't been done right. And had been force to sign off on some false documents that he wasnt awhere of..This must stop immediately and im looking forward to someone going down to waste management of vicksburg, ms 39180 and talk with
            mr. Larry king and jimmy l williams

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              Waste Management [WM] — swap and return 30 cy dumpster

              Waste Management has screwed me up 3 different times on this project alone, I've finally had it. This will be...

              The complaint has been investigated and
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              Waste Management [WM] — recycling

              My recycling has been skipped twice now. Driver states there's garbage. I have gone through it twice and...

              The complaint has been investigated and
              resolved to the customer's satisfaction
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              Waste Management [WM] — waste management customer service and contracts

              I signed a one year contract and the rep was to correct the other agreement signed the same time and day...

              The complaint has been investigated and
              resolved to the customer's satisfaction
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              Waste Management [WM] — service agreement

              So we (walton ph church) have been a faithful customer of this company for over 15 years, over the last 2...

              The complaint has been investigated and
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              Waste Management [WM]left bags on the curb

              Hello, I am displeased with Waste management. The workers left 4 garbage bags on the curb and only dumped the garbage cans. I asked the workers why did they not pick up the bags? One of the two workers replied as they moved along, "because we don't have time". Don't have time? My thoughts to myself, but this is the job of waste management how do you not have time to do a job you filled out for. Waste management need to hire workers with strong work ethic, because the workers were very rude.

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                • Waste Management [WM]'s response · Apr 20, 2018

                  So sorry for this, please send your address and contact info to [email protected] (subject COMPLAINTS BOARD) and we will be happy to address this. thank you ^tw

                The complaint has been investigated and
                resolved to the customer's satisfaction
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                Waste Management (WM) — cancelled service 10 days ago, funds withdrawn today anyway!

                I called/ canceled service on 3/27/18, and had been assured my service would end. On 4/6/18 $117.55 wa...

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