Waste Management [WM]
reviews and complaints

I initially filed this complaint on 4/9/2023. It has now been a month, and little to nothing has been resolved, in fact, waste management is ACTIVELY ignoring me and no longer responding to my emails.

below I have copied and pasted my initial complaint and the lack of response in the most recent email chain below. the only way to resolve this is to receive confirmation that they will terminate and remove services by May 26th or sooner. (I have removed my name and email from this chain for safety)

Good Morning Raul, John,
Once again, from the lack of ANY response or acknowledgment of the previous email, this is taken as an agreement and acknowledgment that services will be terminated and all bins removed by Friday, May 26th, 2023, and we will not be paying any invoice dated or received after this date.
Thank you,
J
THIS COMMUNICATION IS PRIVILEGED AND SHOULD BE TREATED IN A CONFIDENTIAL MANNER
Thank you,
THIS COMMUNICATION IS PRIVILEGED AND SHOULD BE TREATED IN A CONFIDENTIAL MANNER
From: J
Sent: Wednesday, May 3, 2023 1:26 PM
To: Breitzman, John ; [protected]@wm.com
Subject: RE: 9747 Olson Dr - Attn Raul
Hi John, Raul
This is not acceptable. On 4/9/2023 I called and spoke to you (or perhaps a different representative) and was told I will get you the contract within 48 hours. Today is now 5/3, and you have failed to produce a contract until this date.
I have sent certified mail to your location, as well as filed a complaint, and sent the letter of termination/ spoke to Raul multiple times in the last almost MONTH. This is undoubtedly a breach of contract. Additionally, I agreed to waive our complaint and fee dispute to make this a simple transition.
Please confirm that you will have the bins picked up by May 26th, 2023 as I stated in the previous email.
Thank you,
J
THIS COMMUNICATION IS PRIVILEGED AND SHOULD BE TREATED IN A CONFIDENTIAL MANNER

From: Breitzman, John
Sent: Wednesday, May 3, 2023 10:21 AM
To: ; WM Cares
Subject: RE: 9747 Olson Dr - Attn Raul
Good morning J,
My apologies for not getting back to you right away because I was doing some research. I found the signed agreement and under 2) term it states that we need a written certified letter 90 days before November 20th 2023.
Kindly,
John Breitzman
Account Associate
Southern California
[protected]@wm.com
[protected]
2550 W Union Hills Dr #100
Phoenix, AZ, 85027
Access WM 24/7 with MyWM
From: J
Sent: Wednesday, May 3, 2023 10:05 AM
To: Breitzman, John ; WM Cares
Subject: [EXTERNAL] 9747 Olson Dr - Attn Raul
Good Morning John, Raul
Last Wednesday 4/26 I spoke to John and received a VM from Raul confirming such, and that John was “checking with his boss” regarding our request for the 30-day cancellation. I have not heard anything from John (or anyone else) since then, and from this lack of response, I am taking this as a confirmation that Waste Management has agreed to the terms and that the dumpsters will be removed no later than Friday, May 26th, 2023.
Thank you,
Thank you,
J
THIS COMMUNICATION IS PRIVILEGED AND SHOULD BE TREATED IN A CONFIDENTIAL MANNER

_
Recycling is a good thing. Please recycle any printed emails.
On January 26th of 2023, we received our revised bill including an enormous rate increase for an organics bin that is being mandated by our area. We called and complained that we had not received an organic bin, as a second business at the same address (divided lot) has. Each business has a separate account.
Yesterday, 4/9/23 I called to cancel service. I was subjected to an individual who kept trying to tell me no for about 15 minutes and simply wouldn't listen. Finally, he said "You might have a contract I have to find out, and there might be a fee," I said we did not, and additionally, I am canceling due to YOUR breach of service, so this does not apply. Please schedule a bin pick up. He then informed me he would offer me a better rate and that he would email it to me along with the "contract". I never received either.
This Morning I called again (4/19/2023) and spoke to a nicer individual who now told me I have to send a certified letter to an address and that it would depend on the contract. NOONE HAS PRODUCED A CONTRACT. it has not been over 24 hours, and I have no received any email r information.
I request immediate cancellation of service, due to breach of service and contract, and that Waste Management picks up its 2 bins free of charge by MAY 1st. 2023.

We moved from our previous location Sept 2021 & we’re still being charged. I have emailed & called (countless times) someone finally helped me “close” our account, I paid off the remaining balance (last pickup), yet our account was never closed. Move to our new location & owe a balance of $600+ in order to get service. It’s 2023 & we are still paying for our old place AND our new place! When is someone going to help me solve this problem and pay us back over a thousand dollars from a location we haven’t lived at for almost 2 years?! Here is yet another email & I bet with no response… Sad. (The photos I have included are just the service of what we have paid on, there is a lot more also notice how my app/account says service is closed but on Brian’s it is open and still charging us)

A month later they finally reply and think it is acceptable or enforceable. No. Please pick up your bins no laer than 5/26/2023. Ans thats being generous.

Good morning Jessica,
My apologies for not getting back to you right away because I was doing some research. I found the signed agreement and under 2) term it states that we need a written certified letter 90 days before November 20th 2023.

Kindly,

John Breitzman
Account Associate
Southern California
[protected]@wm.com

On January 26th of 2023 we received our revised bill including an enormous rate increase for an organics bin that is being mandated by our area. We called an complained that we had not received an organic bin, as a second business at the same address (divided lot) has. Each business has a separate account.

Yesterday, 4/9/23 I called to cancel service. I was subjected to an individual who kept trying to tell me no for about 15 minutes and simply wouldn't listen. Finally, he said "you might have a contract I have to find out, and there might be a fee" I said we did not, and additionally, I am canceling due to YOUR breach of service, so this does not apply. Please schedule a bin pick up. He then informed me he would offer me a better rate and that he would email it to me along with the "contract". I never received either.

This Morning I called again (4/19/2023) and spoke to a nicer individual who now told me I have to send a certified letter to an address and that it would depend on the contract. NOONE HAS PRODUCED A CONTRACT. It has not been over 24 hours, and I have no received any email r information.

I request immediate cancellation of service, due to breach of service and contract, and that Waste Management picks up its 2 bins free of charge by MAY 1st. 2023.

I am continually being invoiced multiple times for the same service period. I have to continually call due to my service being interrupted after payment. I call and they say if I just pay a certain amount I will be good until the next service period (3 months out) and then I am billed again 15 or 20 days later for the same service period I just paid for. They don't send a bill but the invoice shows up on their website. I have called many times since summer of 22 and it happens again a couple of months later. I can't get ahold of anyone online or through email. I forced a customer service person to send an email saying I paid in full and wouldn't owe until the next 3 month cycle and the amount of the next charge but I was billed again the next month (like always). The customer service team does not care and just assures me it will be fixed by the next cycle and it never is. I am at the point where I am ready to cancel my service and drive to a transfer station in the next town over to not have to deal with this horrible company any longer. This is Waste Management in Fernley, NV.

We called in with a little over 180 days to see what was required to cancel our contract before it renews. The young lady spoke about renegotiating which is not what we wanted. We then planed to fulfill the remaining 6 months of our contract and not renew. Until today, We received a new contract by email asking us to sign for another 4 years or we would have to fulfill and extra year since we didn't cancel. We were led to believe that we did cancel when we called in back in November and there would be no auto renewal. Sneaky Sneaky, WM, Employees say one thing, contract says another...way to keep us confused and stuck in another year.

My trash container was taken with the pickup last Friday. I called immediately and was told a new container would be delivered this week. It is now Thursday and no container. My trash is to be picked up tomorrow morning and I cannot leave out in bags due to wildlife. Where is my container, will I be credited for this week of lack of service?! This is the third problem with service since January. When you try to call and get resolution, you are confronted with an automated system that is horrible. I finally got through to a person and was assured that a container would be delivered Monday or Tuesday. It is now Thursday and no container.

They did not pick up one of the trash on 3936 s Flanders way, that I paid for them to do so that is theft of service. So now the trashcan Hass to sit on the corner for an entire week over filling because they refuse to do their job, but yet they steal money from my account and provide no service. They need to come back and pick up the trash. This is ridiculous you pay for a service just for them not to provide it.

On 4/20/2023 my trash was being dumped. I noticed the driver repeatedly trying to get the van to empty when it was obvious he was crushing my relatively recently replaced can. It was turned sideways and no wonder it wouldn’t empty. He finally put the van down and a bag fell out. He got out threw the bag back in and turned it to the other side. He said it had to be sideways and called then cheap cans. Then with the lid now open grabbed it again crushing it again and still had difficulty until it dumped. We pay allot for this service and if we didn’t have to replace the cans so often maybe we would not have our cost increased

Hello,

I moved to Whitestown, IN December 22,2022. In January I tried to get trash service and was told Ray's was taken over by Waste Management. I went online to try to set up service and I got a reply that the area I live in was not serviced by Waste Management. I called and was told that the conversion phase from Ray's was not complete (I was never a ray's customer). but once everything was complete, I was in Waste Management's que to get a call back to set up an account (i did not get a call back). I went online again in February and was able to set up an account and schedule container drop off and trash pickup. Payment ($68.68) was taken out of my bank account on February 21st I have had several calls to Customer. On trash pickup day my trash was left on the curb. I called and I was told it was left because I didn't have it in a container (I did not get a container delivered). I was told by customer service they had dropped it off, but it was not at my address. They schedule for another one. This was in the beginning of March. I did not get a container. I called again in a couple weeks, and they sent someone out to dropped off a container. When I finally got a container, it was filthy with mud and trash in the bottom of it. I called back and Customer Service scheduled another pick up and drop off. This was March 31st. That did not happen. I called back and was told there was a three-week delay. I waited three weeks, and nothing happened. I went online to check the status of my order and it was marked "attempted/closed". I called again and was told by Customer Service "it's only a can" and that she didn't want me to have a heart attack. I told the young lady it was the principal of the whole situation, and she asked me what I wanted, and my reply was I want the same thing everyone else is getting first of all respect as a customer and the same uniform containers that the rest of my neighbors have. Today is April 21st. I still do not have a proper container. I pray this gets to the eyes of someone with integrity.

waste management have been over charging me for a bill where my monthly service only runs me $43 month now they have generate this system to charge people $150 month and i have only been with waste management since January2023 and so far i have paid over $300 for service and have missed 4 pickups , i don't know what's going on with this company but it needs to stop some people work hard and all these bill people want to to do is mooch off people hard earn money

I had called WM for the past 2 months trying to get new service because we have relocated. I have also emailed numerous individuals with no response. Shannon a customer rep. for waste management let me know that you will have this fixed and removed. Since we were paying for 2 trash services, instead of just the one at the new location. I get to work on 12/1/2022 and BOTH dumpsters had been removed from the old location and the NEW location. Then being charged for the removal fee of $215. I am very frustrated; we have been charged the monthly fee for 2 months when it should have been cancelled, and on top of that a removal fee. We have left multiple voicemails to customer reps, and emails. Nothing has been done on your end to help us, but you continue to bill this company. We have documents of all of what has been taken place.

Can we have an email address where we can send all documentation.

On January 26th of 2023 we received our revised bill including an enormous rate increase for an organics bin that is being mandated by our area. We called an complained that we had not received an organic bin, as a second business at the same address (divided lot) has. Each business has a separate account.

Yesterday, 4/9/23 I called to cancel service. I was subjected to an individual who kept trying to tell me no for about 15 minutes and simply wouldn't listen. Finally, he said "you might have a contract I have to find out, and there might be a fee" I said we did not, and additionally I am canceling due to YOUR breach of service, so this does not apply. Please schedule a bin pick up. He then informed me he would offer me a better rate and that he would email it to me along with the "contract". I never received either.

This Morning I called again (4/19/2023) and spoke to a nicer individual who now told me I have to send a certified letter to an address and that it would depend on the contract. NOONE HAS PRODUCED A CONTRACT. it has not been over 24 hours, and I have no received any email r information.

I request immediate cancellation of service, due to breach of service and contract, and that Waste Management picks up its 2 bins free of charge by MAY 1st. 2023.

I canceled my WM service due to lack of service. I was sent a bill for $94.23 for “administrative fees and cancelation fees.” I terminated our service because it had become a part time job just getting them to actually pick up our trash and recycling. Week after week I had to call because because the service we paid for was not performed. At first they tried to tell me I couldn’t cancel because I was paid through the end of the month. That proved to be untrue. After several calls they finally processed the cancelation. It took multiple calls and hours of my time to cancel.

The cancellation and additional fees are completely arbitrary and random. I could just as easily claim they owe me money. This is abusive, possibly illegal, and definitely unethical activity. this company is literally a garbage company.

I live in Illinois and the price of my service went from $478.45 in 2021 to $722.56 in 2022. After getting no help from the company I asked my Attorney General to help me. I received a refund of $122.56. I was afraid to open the email with my bill this morning with good reason. My bill for this year is $790.02. This is pure price gouging. They lie and say we have a choice of companies, but we don't and they know it. We are on a fixed income and not sure if we're supposed to not get our prescriptions, buy food, or pay other bills in order to pay this huge garbage/recycling bill or just throw our garbage on the side of the road. I can't be the only one and will be talking to neighbors.

I am a store manager and he just left with cursing acting a fool but what caught my eye is that he is dressed in work attire. So I know in my training I know I am told to be mindful how I speak and talk to people while wearing anything that represents my company but to degrade someone because they follow policy because you have a bad day while dressed in waste management gear a vest to be exact is not ok. That is bad business

Had 3 cans out with yard waste. They pick up on Wednesdays. They emptied one can and left the other two. I called and advised WM. They said they they would pick up and the case was closed and the yard waste was not picked up. I then called the next day and was told the same thing. At around 5:15 a WM truck with two black males shows up and looked at the trash cans full of yard waste and shook their heads, took a picture, and drove off. They did not even try to pick the cans up. I am 54 years old and can do it. They had two young men and didn’t even try. Why so I pay for service when the drivers are given the flexibility to not do their jobs. WM is a horrible company and hires lazy employees.

I am a tenant at The Park of Forestdale East in Forestdale, AL. Apparently, there has been some disconnect with the apartment complex and waste management emptying our trash dumpsters. My concern is that your employee left the dumpster in the middle of the road, literally, instead of placing it on the ground out of the way of traffic. I understand that he couldn't place it back where it was previous located because if the amount of garbage but placing the dumpster in the middle of the road doesn't make sense either. I do have pictures. I only included one. I also have a video but it had bad language towards the end of the video. I didn't think it was appropriate to include but it does provide a better view of the dumpster placement.

All I can say is omg! Lisa the bot operator sucks! She cannot answer specific questions and there doesn't seem to be an option to talk to an actual person to clarify what your bot can't answer. I wanted to inquire where to drop off a mattress but the bot operator can't answer that. You website is cluttered and cumbersome to navigate. Unfortunately I don't have other options for service or I would stop wm.

I am writing this email because I am really concerned about how a manager of waste management Denver north mistreats and humiliates drivers. He is a very aggressive person. This person's name is Jorge Camacho. There are 15 driver's workers in the roll-off department., they have been complaints made to other supervisors and it hasn't been any changes. I am very concerned about this matter. I need to have the attention of someone in charge or I will personally contact the department of labor. Please fell free to contact me if you need more information.

Kind regards Ana San Martin

Today we called the Fort Myers, FL Waste Management about our dumpster rental to see when it was going to be dropped off. It was supposed to be dropped off today Monday 04/03/23. The guy on the phone said he didn't see the information after we gave him our address 3 times... Later he comes back on the phone to say, if we had a confirmation number, then he see's our request for today. He then say's due to no truckers it won't be dropped off until next Monday 04/10/23... We got no phone call or email stating this. This is unbelievable. We had to cancel some appointments to wait for a truck that never came. We can't wait till Monday, as we have trash piling up and HOA is not happy. Bad part on Michelle for taking a payment over the phone and not accurately scheduling the drop off. I would like some type of reimbursement for this hassle.