I bought a 32 inch colour TV from Wal-Mart a month and a half ago. I just moved about a week and a half ago...
I received a call, caller id showed Phoenix, AR [protected]). Rep. with strong accent stated that I had...
I on [protected] purchased a new hp laptop from wal - mart in harrisburg, illinois, my speakers sound like they are busted, i called wal - mart and ask them about this and i was told to contact hp direct well i did and i also purchased a two year service agreement i thought thru hp when i purchased the agreement but to find out it some other outfit in va. Wal mart sure doesn't tell you that when selling their computers so be aware, i want but no more electric products of any kind from wal - mart hp does not honer wal mart service agreement
I brought my own designer frames in and asked if they could fit them with lenses. They said no problem. The cost would be $80 per lens and a $20 processing fee, for a total of $180. After I gave them my money it was nothing but trouble. The first week I got a call that the lenses had to be sent back due to quality issues. The second week I drove to pick them up only to find out that it was the wrong prescription. The next week I got a call that the lenses came in too big. Two weeks after that I was told that they were in, went down to pick them up, only to find that the lenses were full of debris and when one of the attendants cleaned them up they ended up scratching the lenses due to the poor lens cutting job.
By this time I had had it. I must have spent over $30 in gas driving back and forth across the county over the month and a half they had my frames. The manager's reasoning (Andrel) for giving me a refund was that she was having to eat all the costs on these lenses and it was not worth it to her. Never mind that NONE of this was my fault. The manager was more interested in the bottom line than customer satisfaction. So, I went in to return the lenses yet again and the manager was not in. The vision attendant (Amanda) was extremely uncooperative and told me that she could not give me a refund because the manager was out to lunch and that I would have to wait for 30 minutes. I then asked her to call another manager to which she replied that another manager would not be able to help me. I then *insisted* that she call a manager to which she replied, "I really don't understand what the problem is with the glasses." Ummm, do they *train* these people in customer service??? Once again, I insisted on speaking to a manager. She picked up the phone and told me that there was no other manager in. So, I got up, walked down to customer service, and low and behold, there I found a manager!! Imagine that? A manager in a store! The manager was extremely sympathetic and issued me a refund of $160, to which I interjected that I paid $180. Amanda, the lazy, unhelpful attendant piped in that $20 was a non-refundable processing fee. To which I responded, "for what? Are you saying that I should pay you for holding my frames for a month and a half and continually putting in defective lenses???" Thank goodness the kind manager was still there and promptly refunded me the additional $20. So, for all that hassle I lost $30 in gas, hours in time, gained a high degree of frustration, and got my $250 designer frames back with scratches and off-kilter hinges which I am uncertain can be repaired. Everything they say about the Walmart Vision Center is true. They suck!!
My husband and I purchased over two hundred dollars worth of groceries today. We had intentions of enjoying a good steak. We paid $14.50 for 2 packs of new york strip. Each pack had two steaks. Each set of steaks had each steak shaped differently.
We also had my sister and brother in law have a steak as well. Out of each steak package one of the two steaks were not the same meat. their texture were different, and tasted imitation, and was very gross. My husband being a owner of a meat business, recognized off hand that the imitation steak was different than his. We feel that walmart intentionally placed a good steak and a bad steak per package. It makes sense because the price was so good. We will never ever buy steak again, and this happened about 2-3 years ago, and we said nothing.
Someone is screwing around in the meat cutting room and switching steaks. Please look into this. This also happened in the walmart store in Arcadia, Fl. Thank you. Catherine Douglas.
I was extremely disappointed and irritated when I went to my LOCAL Walmart to find fabric for some sewing projects I wanted to do this spring. To my dismay, ALL of the fabric was gone and selected notions were being marked 1/2 off. We are located 60 miles from a major city and 30+ miles from slightly larger cities than ours. My question is, "Are all of the Walmart stores doing away with this important department or only in a few select sites?" It is a major inconvenience for me and many others to have to drive so far to get material. No other store in our local area sells regular fabric. I am so upset and disappointed with this action by Walmart, I am seriously considering taking my other shopping elsewhere, i.c., Dollar General, Kroger, Food City, K-Mart, Big Lots, etc. If enough people take this action, you might re-consider what small mountain towns in Tennessee need.
It would be appreciated if you would let me know if any other Walmart stores in this area are continuing to carry fabric and notions. Jo Ann Shaffer, Crossville, TN.
The last few times I have shopped at Walmart I have been accosted as I leave the store by an employee demanding to see my receipt. Normally I would not take offense; however, I am white and the employee is an African-American woman who works there every Sunday and she does not stop other African-American shoppers and demand to see their receipts. In addition, I have shopped at other Walmarts and they do not stop you as you are leaving demanding to see your receipt. If this is a practice that they are going to continue then it needs to be consistent. Every single person should be stopped and have their merchandise counted (i.e. Costco). I feel that I was being singled out and discriminated against since I am white and the store is in a hispanic neighborhood. My father is a retired judge and we are looking into if this violates my civil rights.
I recently had my 2 sons pictures taken at this Walmart Picture Me Studio. Everything went great. They both smiled in each of their pictures and the photographer was great too! My husband and I picked out the pictures and packages that we wanted and then we were told we could pick up these pictures on March 4th. Great, just in time for Easter. Well, when March 4th arrived, I went to pick up the pictures at the designated time and was told by the associate that the pictures weren't there and she had no idea where they were. She had the personality of a leech let me tell you!! She wasn't about to go out of her way for anybody, and if she smiled, I think her face would've cracked. After several minutes of waiting in line behind another lady who was told the same thing about her picture package not being there and 2 unhappy children who were ready for naps, I wasn't exactly too happy when I was told that my pictures weren't there and all that could be done was to re-order the pictures. Are you kidding me!? No let me call someone or the manager, no apologies, no nothing!! Just... there's nothing I can do, except re-order the pictures. Come on, this is why it's bologna to pay for anything before you have the actual item in your hand! I paid over $100 for these pictures and now no pictures?! I just wanted to tell this girl where she could go, but I thought better of it because my 2 boys were with me. Then when I asked for a manager's phone number, all I got was... I can only give you our store number! Ah, HELLO, I'M IN THE STORE RIGHT NOW!! What good was it to give me the store number when no manager was even to be seen. This associate really has no business being in this line of work if she has no people skills. I eventually just walked away from her because she was getting me more and more upset and I knew that even if these pictures were re-ordered, I wasn't going to have them for the gifts on which they were intended. So for all you people out there planning on getting your photos done in this studio, (1) make sure that this girl isn't working on the day of your shoot and (2) make sure you actually receive your pictures on the day that they were intended to arrive.
Took 2 cars to Walmart (old one in town) and selected Value Package Oil Service.
Car 1 - found fluids not topped as in plan, no vacuum cleaning of interiors, no windshield clean and no window shield washer fluid added. Also found some charges for battery terminals that were unchanged... So took back and technician checked and added transmission fluid and had battery charges reversed.
Car 2 - Oil was black!!! as if not changed at all, no vacuum of interior, no windscreen clean, no topping of fluids, so took it back and manager said it did not look okay (oil being black) and that he would have the oil change done again for free. Also promised to top off all the fluids as required. Later found that the fluids were again not topped. But oil change was done second time for free.
I will never go to Walmart for oil change again. Do not know how many times they did this earlier... with inexperienced or non professional technicians. The technicians seem like temps. Last time I went for oil change, they replaced my battery with a new incorrect battery and did not even fix it. Upon noticing that the clock had reset in the car, I checked hood and found the problem. Spoke to manager... who had my old good battery put back and gave the replaced battery to me for free as 1). It was tech fault to replace battery and put incorrect battery and also not connect the clamps back again on the car 2.) They could not sell the battery again.
hi im a mother of 3 small children in need of help !! heres what happen to me in a walmart ,i was shopping...
We carried our SUV in for oil change & rotate our tires & had two fix one tire. There were 4 workers & one supervisor out there. There was only one worker, working at a time. Our SUV was on the workfloor over 1 1/2 hours that no one was getting anything done. We shop for about an hour, then went back two the service department & sat there four about one & half hours before they finally got through. While we were waiting they all had two take a break at one time. When we got there they told us it would not take about 1 hour to do what we wanted. I don't think they will get my business any more unless they change.
My brother was returning a pair of jeans at the Wal-Mart in Jackson, KY. He did not have a receipt for these jeans, and just wanted a gift card or exchange. The customer before him in line, an older lady, was returning an older telephone without the receipt, without the box, or anything. The associates gave her CASH back for this telephone. then, my brother (25 yrs. old) took the jeans to the counter. There was nothing wrong with the jeans, except they didn't fit him. They were Brand New with tags and UPC code. The lady behind the counter (Diane) told him, 'We don't give exchanges/gift cards without receipts!' He said, 'well, the lady ahead of me brought back that phone without the receipt or even the box it came in and you gave her cash!' then a manager (Paul) stepped over and my brother explained the situation, and the mgr. said, 'No... no returns without receipts!' then, my brother said, 'look at that phone sitting there... a lady brought that in with no receipt or even a box and they gave her cash!' the mgr. said, 'Well, it didn't go through me.' My brother asked 'well, why does this return have to go through you, then?' the mgr couldn't give an answer.
About 15 minutes later, I took the jeans back (again, no receipt) into the store and they gave me a gift card for them... no questions asked! This is obvious discrimination!
I have had a wal-mart credit card for approximately three years. Always paid on time,twice has been paid off...
Ok every time i go to wal-mart i leave so angry. I refuse to go back and this is what everybody should do. you cannot find anybody to help you if something is not out and you ask about it the lazy ### don't even go check. the say they are a leading employer for diversity employees. They get a freaking tax break to have more blacks, mexicans, elderly, woman, and mentally unstable employees. They can sell bigger things for less money because they now work orders so many out of this country. They use a slogan of cheaper things for americans but really little by little they are causing americans to eventually lose jobs. there diversity hiring is pushed so much and believe me i am a marketer and they put it in the spotlight so people will be like oh thats so nice when really its TAX breaks whats wrong with hiring good employees regardless of focusing on there color or ethnic background. The employees they do have suck they do not help by any means they stand around and have 30 lanes but 4 running nobody is helpful and i have been in there stores and heard employees ### about there employers and god forbid they are only getting paid 10.50 and hour which a lot of people would be more than willing to work for that and do there job with a smile. 3 times i had bought something 1. shoes 2. shirt and 3. A can of popcorn at all different times i kept the receipt. In one day the shoes ripped with in the hour and they refused to refund or exchange, the shirt had a stain on the inside of the sleeve the tags still on and same day as purchased i went in they refused to help again and the third the can of popcorn was empty again no help.
This country is always complaining about out sourcing, gas prices, and overall increase in living expenses. Shopping at wal-mart adds a tiny needle into the haystack that will eventually be all needles and no hay at all in the long run. So for those who would like to stop out sourcing jobs and help economy become what it should of been a long time ago. We are heading into a recession and then maybe another depression. Stop it now every little thing you do affects this country every vote counts, every purchase counts, and to stop shopping at wal-mart would help eventually. Wal-mart does not really care about consumers and every customer. Lets stop caring about them.
Consumers Beware, don't purchase Walmart Black Friday Doorbuster specials on anything you may have to return. This is what happened to me. I purchased an Emerson 19" LCD HDTV on Black Friday for $198.00 for my son as a Christmas Gift. The purchase was made at the Clarksburg, WV store. When we opened it and hooked it up on Christmas, it didn't work. We had sound but no picture. We boxed it back up and with receipt in hand, I returned it the day after Christmas to the same store as purchased. To my delight, there was no line for returns! I told the cashier the problem with the TV and that I wanted to exchange it for another one. She scanned the TV and my receipt, and cheerfully told me I was in luck because that particular TV was still on sale. Her comment confused me somewhat, since I only wanted to exchange it for the exact model I wasn't sure what that would have to do with anything. She said since that was the case she would issue me a cash refund, and I could just go back and repurchase another one.
My two sons and I headed back to the electronics dept. and quickly located the same TV. However, when I looked at the price, it stated $287.oo. We put the TV in the cart and took it to the register in the electronics dept. and asked a nice young man there to scan it. I explained the situation to him, and after scanning the TV he said it had a different SKU and that it was the same model, but they change the SKU after black friday. The department head whose name was Bonnie came over, and we explained to her that I wanted to "exchange" and that it was the same TV. She very rudely stated NO, and said that was just how it was. If I wanted that TV, I would have to pay the difference. I could not believe what I was hearing. How can they do that? She said black friday specials have different SKU numbers, even though they are the same item, and it was that way at any store, not just Walmart. I disagreed with her, and after telling her that I doubted that other stores had that same practice, decided I would take my $$ and buy a TV elsewhere, even if I had to pay more. On the way out of the store, with my 18 year old son prompting me, we stopped to speak to an assistant store manager. I explained everything to him, thinking all the while that something is very wrong, and I'm sure he'll fix it. After making a call back to electronics, he told me No sorry, that was just how it was, and it was Walmart's policy. So I proceed to ask him if what he is saying is that Walmart purchases items from wholesalers, stocks them for Black Friday at discounted prices, then changes the SKU and increases the price afterwards. THEN, when innocent consumers purchase items that don't work, return them WITH receipt and ask to just exchange for the exact same item, they cannot because the SKU and price are different. If the consumer wants the same item they must pay the difference?? HE ANSWERED YES THAT IS WALMART'S PRACTICE.
I gave him an earful, as well as the people in close proximity to me, and went over to speak to my Mother who works there, and was going on lunch break. I told her about the issue, and after she returned from clocking out, she said she spoke to another manager and that she wanted to speak to me. I went to her, and told her the problem, and she did say that although it was not company policy, she would make it right. I followed her to electronics, and she did help me and make it right by giving me the EXACT SAME TV WITH A DIFFERENT SKU AND PRICE, for my original purchase price. However, I might add that while she was doing the override on the electronics department register, BONNIE, the dept. head was there and put her rudeness back to work by stating that she didn't know why I was getting to do that when they wouldn't even do it for associates. If I were her boss, she would have been fired immediately for saying that in front of a customer. WE GOT THE TV, AND IT WORKS, SO THANKS FRANCIE FOR YOUR HELP, YOU ARE GREAT. The rest of WALMART can kiss my @**, cause I'm taking the roughly $10,000 I spend annually there somewhere else. DO NOT BUY BLACK FRIDAY SPECIALS AT WALMART IF YOU MAY HAVE TO RETURN THEM. BETTER YET DON'T BUY THEM AT ALL!!!
I received a Walmart credit card with this company. I had a $200.00 credit limit. I had a credit balance of...
On December 07, 2007 I ordered the Celestine Prophecy from walmart.com and opted to use their site to store shipping. The order was said to arrive before Christmas Eve between the 19 and 23 of December. I thought great. I'll be flying out on the 24th and have it just in time. I called on the 19 no package so I said to the customer service rep I'd just call back on Sunday which is today surely it would be there. I called at around 9:00 am. Spoke with a representative who took my order number and phone number and said she would call me right back. An hour past with no call. I called back and ask about the movie for the second time. Same thing except the lady called me right back and asked for the order number yet again. She looked it up said she couldn't find it. I asked to speak with a manager it took over 10 min of being on hold. He took the information put me back on hold had another young lady answer the phone and give me the site to store number. I called the site to store 1 800 number where the representative asked me for the order number, placed me on hold came back to the phone a couple minutes later told me she spoke with the store here and that it indeed was at the store and had been in fact delivered on the Dec 12, 2007. THE 12 of DECEMBER, here it is the 23rd and I received no call, no email, and when I called on the 19th and even today I was told my DVD wasn't there? I called back and asked the manager why I hadn't received a call and why when I called I was told it wasn't there more than three times. He tells me to hold on comes back about 5 minutes later to tell me "Miss Richards your DVD is here". DUH! Are you kidding me? This guy is the manager? Whoa walmart has soom pretty low standards. The phone hangs up after I told him I knew the DVD was there I wanted to know why I didn't get a call or was told it was in when I called. It could have been my cell phone just lost the signal so I called back. I was on hold for 10 minutes. I got in my car went to the store and was still on hold when I got there. I walk into the store and Ricky the asst manager finally answers. I told him I was in the store and to meet me at customer service. I was on hold so long I made it to the store before anyone answered the phone to help me. WOW.
Ricky began to tell me he had no way of checking packages when they came in. He said it takes 15 days then the customer is notified. WHAT? 15 days after my package arrives then I'm notified. That's the process? I asked him and another manager what the process was when packages came in to the stores and they had no answer, they worked around the question never giving me a straight answer. Never did find out what the process was or why I didn't receive a call or email or why no one could tell me my package was in when it had been there since the 12th. The Store manager then began to tell me I was making no sense and I was lucky I got my package. ARE YOU KIDDING ME. A dvd that I paid $17.06 I was lucky to get it 10+ days after it arrived at the store. Me a Air Force Veteran who volunteered my time to defend this country with him in it and who is only a few months shy of completing a Master of Science Degree in Psychology is making no sense and is lucky to get a DVD I paid for. Wow way to go managers Blue Angel Wal-Mart in Pensacola, Florida.
I was a former associate @ #1104 was discharged/fired for unknown reasons. After being discharged, everytime...
I used a Walmart-Discover card to consolidate, with a payment of 238.00 per months on 5/17/07 I got a late...
I went to Wal-Mart dept. store on friday night 11/30/07 with my nephew to purchase a car dvd player for my...