Menu
Walmart Customer Service Phone, Email, Contacts

Walmart
reviews and complaints

Walmart's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
walmart.com
walmart.com

Learn how the rating is calculated

4.0 8323 Reviews 2742 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart complaints 2742

ComplaintsBoard
R
3:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Welmart Canada withdrew money from my bank account with no order online

 Hi,

The Canada welmart withdraw money from my bank account and I didn't make any orders online more one month ago. 

Thank you, 

Rafat Zulghina 

307, 9613 8 St. 

Dawson Creek, BC V1g3p4 

Mobile phone (236)818_1292

PS.I sent you a copy of my documents on my email attached. 

Rafat Zulghina

Jun 12, 2023 Point of Sale - Visa Debit INTL VISA DEB RETAIL PURCHASE WAL-MART ECOMM T23160347095 240.95 CAD @ 1.000000 $240.95

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
M
5:02 pm EDT

Walmart online order

i ordered online on 5/26 the order was supposed to be delivered but was returned today to walmart from usps stating undeliverable , I have been waiting for this order for 2 weeks.

When i ordered i gave the address correctly, after speaking with walmart customer service, she said that walmart did not have my correct address and was issued a refund.

I will never order from walmart again, you can not deliver simple items. I will be shoping at target from now on. your online ordering is a joke.

Desired outcome: better service and a refund

Read full review of Walmart
Hide full review
ComplaintsBoard
R
4:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to customer service to buy a grill that was outside. Two women working there were looking at me like I had two heads when I asked how to buy one. I was told to go outside and get the queue. I used my phone and brought it in. I asked if they sell propane tanks and if they were full. You would have thought I asked for a kidney. Either she didn't...

Read full review of Walmart
ComplaintsBoard
K
10:28 pm EDT

Walmart Food

Bought Activia yogurt from walmart on Stavanger drive, st. Johns nl...when I got home I realized that the date was up on the product for over a week... I decided to return it because groceries are far to expensive to throw out in the trash..since all the items I bought the day before were groceries...I did not keep receipt..when I brought back to the return desk at Walmart..I was treated firstly very rude by the lady at the counter, she said we don't take back food items, I said well that is not fair because I bought it with an expired date and can't consume it in fear of getting sick..and I said besides your store would just scan it out as a credit from the distributor, and it would be no lost to the store. she said no and I said well please let me speak to the manager, she said I am the manager, I said well let me speak to store manager, she said not here, so I said well.i will just go buy another and just return the expired one with the new receipt, she said well that is froude..and I will speak to the staff on you...she then asked how I paid for it, I said visa, she said well I will look up your bill give me your visa number, and I did, she then said no we don't carry that type of yogurt..sorry..I am not doing anything for you..I said no worries I will make a complaint..she said go ahead, not my problem...I felt terrible..and embarrassed another customers were behind me and thinking I did something wrong...I said I come to Walmart at least three times a week to buy groceries..dog food..clothing..hair products..medications and this is the treatment I get..so disappointed to know one of my favorite shopping places, have very ruide people as managers..who have no clue how to treat people..it is not about the cost of the product but through no fault of my own, I picked up this yogurt from your refrigerator thinking it was good dated for a least a week..anyway thanks for taking the time to read this message..

Desired outcome: I would like a response and a gift card to cover the cost of the product I purchased that was outdated. My address is 29 eastmeadows avenue, st. Johns nl a1a,3m7.

Read full review of Walmart
Hide full review
ComplaintsBoard
T
11:26 am EDT

Walmart Card Fraud

I have been trying to get my money back from some fraudulent charges to my travel card. The charges were from October 2022 through December 2022. I have been working with my bank and talking to my card holder and they want proof that I did not authorize these charges. They were all made at Walmart.com. I have never used this card on walmart.com. I would like information on where these items that were fraudulently purchased and where they were shipped. The total amount of the charges are $557.39.

Desired outcome: I would like someone to call my on my office phone and give me the items that were purchased, the address they were sent and who authorized the purchase. I would like to be reimbursed or all the purchases.

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
K
3:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Product purchases

I purchased 5 items from walmart.com to be shipped. I looked at my card used to purchase the items and the total charge and a few cents more as a separate charge. I was informed on my first call to walmart customer service that this is a holding fee and will be reimbused, though as of yet it has not been. One of the boxes has items in it that are too big for me to carry safely and large enough to not fit well in the shopping cart. I called wamart.com customer service to request a return, they complied and emailed shipping labels. I called back the next day or two as I do not have a printer and requested mailing labels. This was on a saturday so I dont get mail delivered on sunday or the holiday that next weekday being monday. The pickupwas scheduled for the following tuesday or wednesday but I didnt know how that would work as I woulnt get the labells by mail minimum until that tuesday or wednesday. I called back requesting the pickup date be changed to june 5 to get the labels in time. However fedex came to pick them up on the original date and couldnt take them without labels. I called again and was informed that mailing labels can take up to 10 days and so the pick up date changed to june 12 2023. It has now been 10 days and I do not have labels. Yet if I go print them at a library or ups, etc I pay for them and that is not reimbursable. And any return after 30 days cannot be returned yet this is something that has supposedly being taken care of by walmart and it has not as of yet. It all has to be received back to walmart by june 26 2023.

Desired outcome: Full refund of purchase and extra, labels applied and pick up

Read full review of Walmart
Hide full review
ComplaintsBoard
L
11:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was at Walmart in apache junction, az at 7am to get 2 new tires the guy took my info and told me it was going to be 2 hours so I waited the 2 hours there was a guy that had a 7am apt it took them 2 hours to work on his truck to change his tires, so I thought mins was next then another car came in and he had a 8am apt they got to work on his car, I asked...

Read full review of Walmart
ComplaintsBoard
K
6:35 pm EDT

Walmart Transaction

Hello I’m writing because Walmart moneycard has had my money on hold for days all my transactions I made on that date except for a transaction I made online with Walmart.com . I tried ordering a smart tv online for Walmart delivery but they didn’t have it in stock so Walmart canceled the order and refunded my money well Walmart moneycard don’t want to release the transaction when it’s cleared it was cancelled! I need my funds I have other things to buy and they won’t let my money go! Once I get my funds I’m changing my dd and I won’t have another red cent come too that account!

Read full review of Walmart
Hide full review
ComplaintsBoard
J
5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was just at the customers service they were very rude to a old person trying to use her united health card I tried to help and they told me they would handle and to mind my own business. The other customer service was throw things and was very unfriendly .That's the first time I have ever had a problem there it wasn't nice this was at the Wal-Mart on...

Read full review of Walmart
ComplaintsBoard
I
5:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Food delivery

1 Walmart Lane, Grafton, WV 26354

We have tried to get food delivery since 6/1/2023. Order did not show up. Was never, repeat never notified that none of the 3rd party. The people who are hired and paid to deliver food. Was not showing up to work. Also order was canceled by store and not told. Tried to get delivery 6/2-2023 and 6/3/2023. Was told no one was coming into work either day and possibly not on 6/4/2023 either. This is unacceptable service and this delivery service need to be fired. And replaced. Was told this was an ongoing issue and nothing was getting done to fix. 7 people had order food on 6/1-203 and did not get it... It a very small town and why can not walmart employee delivery the food. You are paying this 3rd parts delivery and they are not, something need to be done. This leaves a very bad taste to some one from out of state. Trying to order food for someone in need and can get good service 6/[protected]-039-000 and 6/2/[protected]-163 and 6/[protected]-2995- should be compensation for the time an dseffort and stree of not getting their orders

Desired outcome: replace with some one who will do the job. .do to the size of Grafton Wv 26354 . lack of taxi and bus service. the elderly and disabled people depend on Walmart as the only source for food .

Read full review of Walmart
Hide full review
ComplaintsBoard
D
12:56 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Following is an ongoing problem with a protection plan I purchased for a fan from Sapulpa, Oklahoma Walmart. Attachments included. I believe this has gone on long enough! Item Purchased: 7/2/22 T/C: [protected] Price: $27.97 Protection plan:$3.00 for 2 years Received an email 7/20/22 from Walmart protection Plans by Allstate #...

View 0 more photos
Read full review of Walmart
ComplaintsBoard
J
3:30 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a very big walmart customer. I love walmart &costco.. But.. As i'm loading up my car in your parking lot.. I noticed the tini.. Tiny american flag at the top of walmart.. Then I look over at home depot.. And wow! Home depot has a very large and beautiful american flag! I would like to know.. Why does walmart have the smallest american flag I have ever...

Read full review of Walmart
ComplaintsBoard
S
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Laptop protection plan

I have purchased a laptop and protection plan from Walmart in the past, May 2022, which was a very huge mistake, considering I had called multiple times customer care about the purchase and tired of waiting on calls for 2 hours every time and have no answer.

Issue:

HP laptop with 2 year ADP protection from Walmart - The laptop is delivered but the protection plan still pending.

Now my laptop screen has cracked and I'm trying to reach Allstate for repair, they said walmart didn't complete the order and I check the order it is the issue. Can anyone help me please?

I'm tired of escalating this issue from March of 2023. I need a refund of my money if you can't help.

Desired outcome: I need the order to be processed quickly and get a refund for my laptop.

Read full review of Walmart
Update by Stacs1
Jun 11, 2023 12:35 am EDT

Yes, finally after many calls I raised complaint with Walmart via email and shared the order details, they took responsibility and as there is nothing they can do, they refunded the laptop. Thank you for the response.

Hide full review
ComplaintsBoard
J
3:35 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I arrived at Walmart close to closing time, upon knowing this I rushed to gather my groceries. I do have a heart condition that leaves me short of breath when I rush to do something. When the announcement came on stating they were closing, I was already heading to the other side to get a can of air when I hear an emploee saying ma'am, ma'am the store i...

Read full review of Walmart and 1 comment
ComplaintsBoard
D
7:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart great value chips

just want to say every time i buy your great value chips the whole bag is bad and the workers are very rude and the shelves are always empty every time you ask a employee something we get a rude answer in stratford ontario and with the prices going up every week you should have your shelves fully stocked

from Dawn myers

my email is dawnm.[protected]@outlook.com

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
U
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Refund $50 - $100

Wal-Mart has charged me as of date May 30, 2023 $42.30 from three separate transactions from June-28 & 29-2022 & July 02- 2022
You think that a big company would have done something to resolve the matter. I'm on a fixed income! It took me 3 calls to Wal-Mart! They didn't even offer me a Gift card, unbelievable! It still continued! I had to call my bank to let them deal with it, I also had to get issued a new card! Imagine how many people have gone blind to these small but significant loses (to me)
Finally the last attempt call to Wal-Mart an assistant let me know that there was a glitch in their engineering system & that I would be better off letting my bank handle it. Little did they know, I already did!

Read full review of Walmart
Hide full review
ComplaintsBoard
A
5:14 pm EDT

Walmart Moneycard

This is the 6th notice of complaint I filed regarding Nov 17,2022 when WalmartGreen Dot moneycard took the liberty of stealing 116.00 from my ssi/ssa direct deposit on my roommates card. Apparently unauthorized transactions on his card, he had called regarding it. Very rude to him and said 45 days be investigated. Well it is his card, his name. I just needed a account as i filed identity theft/freud case with FTC. Social security told me i could use his acct. Nov 17,2022 went to walmart get my money and 116.00 short. Got home called and i was upset. They cant do that against law. He told me cause of roommate card. I was

levid. I have been fighting this since Nov 17,2022 and they wont give me my money...government money! Received letter and ohone call telling me also. Walmart green dot are out to steal peoples money and that is not right. I gave their names and want them arrested or fired. I am 67 on very low fixed income and very fruggle. Need my money for food. Ate my last can of soup 2 days ago. I am hungry. High cost of food is insane now. Karma will catch up to all those people/scammers who steal from elderly!;

Desired outcome: Would like my money returned so i can eat!!

Read full review of Walmart
Hide full review
ComplaintsBoard
D
1:37 pm EDT

Walmart Ritz crackers hint of salt

Purchase two boxes of Ritz Hint of Salt from Walmart in Davenport IA. This batch was extremely salty even more so than the regular Ritz Crackers.

The batch number looks like 16OCT23AZ110-3 1529/1545. We tried to return them but unfortunately we did not have the receipt. Please check this batch as it is very dangerous for people with high blood pressure who would normally purchase these.

Desired outcome: Please refundPlease research these batch to pull them from the shelf

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
L
2:07 am EDT

Walmart Placed an order & had my credit card charged, but order was cancelled hours later & never got anyone to refund my money

On Feb. 27, 2020, at the start of the "Plandemic" (Covid), I placed an order online (a large hand sanitizer) and it totalled $90.02. Order #[protected]. Hours later I cancelled my order, but the charge did appear on my Amex statement. I did email the company and got NO reply or refund.

I also spoke to someone, but again, no one reached me or set this straight.

In the end, I paid $90.02 for something I never got and I never received a refund.

*I managed to find the original confirmation for the order in my emails, after unsuccessfully looking for a very long time...I could not contact them again until I found the order #. The last time I spoke to someone about this was about a year and a half ago.

Thank you for your time.

Desired outcome: refund of money paid

Read full review of Walmart
Hide full review
ComplaintsBoard
B
2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For the third time now, I have been needing to use the front bathroom during peak shopping hours, 10:00 AM Saturdays. Today 5-27-23, I had an emergency and needed to use the bathroom which was closed yet again, called back to the cleaner and said I need to use the front bathroom, he said something that I couldn't hear and would not come out. So I saw a...

Read full review of Walmart

About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Standard Setup & Security for a computer was posted on Apr 25, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8323 reviews. Walmart has resolved 755 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.5
9849 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Walmart contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 16 16 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 18 18 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 5 5 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click down if you have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
Walmart Category
Walmart is related to the Retail Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.