We were at Wal-Mart Christmas eve at 5:30pm which was closing at 6pm. My daughter left her credit card in the car. We had a basket full to check out. It was then 5:45pm. My daughter went out to get her credit card and the manager so rudly would not let her back into the store. My daughter told her she had her items in the cart and that her mom (me) was inside waiting. The manager finally let her in but made the security officer walk with her to make sure she did not do any more shopping. The guard even said to my daughter how ridiculous it all was and she herself could not wait to get out of the store. Her total was over $100. If that manager had her way Wal-Mart would have lost a purchase and she did not care. She did however cost Wal-Mart several $$ due to not letting people inside 15 minutes before closing. There were dozens of people trying to come in at 5:45pm and the manager on duty was turning them away. As a Wal-Mart supporter and customer I was very disappointed and upset. But to see that security guard physically walking my already insecure daughter to me as if she had done something wrong was very upsetting. In am not sure I will be going to Wal-Mart again because of the managers at this location and the way my daughter was treated. It was Christmas eve and my daughter was in tears. I know one person cannot make a change but I was not going to let this kind of behavior pass without letting head quarters know how we and many people in our town was treated on December 24, 2018 in Humble Tx 77346 by the managers and security guard at this location. Very upset mom!
I went to Walmart with the intention of buying watch batteries for several watches I own. The employee at the counter took each of the five watches lifted them up and stated: this is not from here x5 and said she could not help me. We cannot open your watches and cannot allow you to use our tools. I never asked to use the tools. I picked up my watches and asked if she had a band for one of them and she pointed into space and said she could not help me with that either. She never even offered to sell me batteries. I turned and left the store angry. Customer service does not exist anymore. The Employees are rude and lazy and do not know how to talk to customers.