6626 Farm to Market 1960, Humble, TX, 77346, US
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Reviews and Complaints

Wal-Martmanagers on duty and female security guard

We were at Wal-Mart Christmas eve at 5:30pm which was closing at 6pm. My daughter left her credit card in the car. We had a basket full to check out. It was then 5:45pm. My daughter went out to get her credit card and the manager so rudly would not let her back into the store. My daughter told her she had her items in the cart and that her mom (me) was inside waiting. The manager finally let her in but made the security officer walk with her to make sure she did not do any more shopping. The guard even said to my daughter how ridiculous it all was and she herself could not wait to get out of the store. Her total was over $100. If that manager had her way Wal-Mart would have lost a purchase and she did not care. She did however cost Wal-Mart several $$ due to not letting people inside 15 minutes before closing. There were dozens of people trying to come in at 5:45pm and the manager on duty was turning them away. As a Wal-Mart supporter and customer I was very disappointed and upset. But to see that security guard physically walking my already insecure daughter to me as if she had done something wrong was very upsetting. In am not sure I will be going to Wal-Mart again because of the managers at this location and the way my daughter was treated. It was Christmas eve and my daughter was in tears. I know one person cannot make a change but I was not going to let this kind of behavior pass without letting head quarters know how we and many people in our town was treated on December 24, 2018 in Humble Tx 77346 by the managers and security guard at this location. Very upset mom!
Texas mom

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    Resolved
    Walmartlazy employee

    I went to Walmart with the intention of buying watch batteries for several watches I own. The employee at the counter took each of the five watches lifted them up and stated: this is not from here x5 and said she could not help me. We cannot open your watches and cannot allow you to use our tools. I never asked to use the tools. I picked up my watches and asked if she had a band for one of them and she pointed into space and said she could not help me with that either. She never even offered to sell me batteries. I turned and left the store angry. Customer service does not exist anymore. The Employees are rude and lazy and do not know how to talk to customers.

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      • Regions Bank Employee Jun 13, 2012

        I get sick of people complaining all the time. Hey if you don't like the service go somewhere else. If that employee would have ruined your watch you would have had a cry baby fit. It is store policy. They cannot change watch batteries nor lone you their tools.

        -1 Votes
      • Be
        BeaverBoy Jun 13, 2012

        As was stated, many stores won't let employees touch products that are not stocked in their own stores due to issues of liability and insurance. If they so much as drop and scratch your watch, they are liable for damages and cannot replace it from their own stock. The clerk should have explained this to you rather than just saying they can't touch it, but that is probably because they know the policy exists but not why.

        In the future, all I can suggest is no matter if you're going to Wal Mart or somewhere else, take the battery out and bring that with you. The employee doesn't need to see the watch. So long as you have the battery, you can pick it out yourself by looking at the labels. If you lost the old battery, look up the watch specs online before going to the store and those will tell you what to buy so you can ask for it by name.

        This isn't a matter of a lazy employee. It's a matter of companies having worse customer service out of necessity to adjust to a more litigious society. If customers are allowed to sue for the smallest, stupidest things, the companies have to respond with policies like these in order to protect themselves. The result is that the average customer with a real need for help suffers.

        0 Votes
      • Al
        aliwithani84 Jun 09, 2012

        I bought batteries that weren't included, so I had to buy them again.

        0 Votes
      • One more thing, how the fluck did Tasha get two positive votes. I can understand her voting herself, but a second thumbs up vote for a troll?

        1 Votes
      • Typo or not, it seems like DV8 ED and diazchris are the same person by DV8 ED's latest reply.

        -5 Votes
      • Dv
        DV8 ED Jun 09, 2012

        Thanks for sticking up for me DV8 ED, I really appreciate it. Also Tasha you dummy. I was not told five times the same thing, that x5 was a typo just like the typo that DV8 ED pointed out.

        0 Votes
      • Dv
        DV8 ED Jun 09, 2012
        This comment was posted by
        a verified customer
        Verified customer

        tasha7 said - "You are the lazy one, why not learn how to fix the replace the battery yourself. " - Get off your own lazy ### and take your own advice - research proper English grammar. [censored].

        2 Votes

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