Walmart
reviews and complaints

Here is a copy of my letter dated August 2, 2010, that I sent to Walmart Home Office. I have yet to receive an response, not even an apology.

I have recently visited Vision Care to have my eyes examine and to order new lenses for my eye glasses. Everything leading up to and including my eye examination with Marcus Meadows was professional. Everything thereafter was just sloppy, but not until I picked up my glasses Friday July 30, did I realized the scope of the sloppiness.

The associate broke my eye glass frames while trying to replace the old lenses with the new ones. My $275 frames were no longer useable. Both the store manager and the associate knew the importance of these glasses to me. I had purchased the frames in Germany. I was disappointed and shocked when the store manager came out to tell me that my glasses had been broken while trying to take out the right lens of my glasses. The store manager gave me damaged frames with an apologize and refund for the lenses of $189.

In addition, the Office Manager stated that “this is why we don’t like to put new lenses in frames that a customer brings in.” However, both the manager and associate initially assured me that Vision Care could put new lenses in my old frames. Had either one warned me of the possibility of damaging my glasses, then I would have not moved ahead in purchasing new lenses for my eye glass frame.

I returned to another optometrist where I had purchased my original frames. I called Vision Care and requested faxing my prescription to this optometrist store which was done. When the optometrist examined my glasses, she discovered that my the lenses in the broken frames had been reversed. That is, my right lens, the stronger one, was placed in the left eye glass frame and the right in the opposite one. I recalled mentioning to the associate after she took out the lenses for measuring that something was different about my glasses and continued to think so for nearly a week while awaiting my new lenses. She assured me that they were the same lenses. She didn’t even check. The associate had mistakenly reverse them (left lens for the right eye; the right lens for the left eye). This is clearly demonstrating a lack of skill and carelessness on her part and partly explains why she broke my frames.

I’m angry about my broken frames, imported from Germany-- but my sense is that this could have been prevented had the associate been a little more careful had she return the lenses to their correct side. Then my frame breakage would not have happened.

To date I have not received a response from either the local store or from Walmart Home Office.

The site is listed on register receipt and offers chance to receive $1000 Walmart shopping card. Site is a scam to gather email address. I have received 3 phone calls from solicitors and over 100 emails since I visited the site. I opted out of the offers on the site.

Hello
I think your Pork / Beef - Chicken has to much water added to it.
Your lower price on products are offset by weight of water added. Looks like bait and switch to me. Selling water for .20 cent's an ounce's is a great idea (For Walmart) $25 per gallon approximately $3 per pound. Motor Oil in your automotive department is only about .10 cents per ounce. Your low price are not so low when you factor in water added and its not noted on the label. I look forward to your reply Thank you Glen

I took my vehicle in for a routine oil change at Walmart in early Jan 2011. During the oil change, I did some shopping in the store. Unfortunately, I got the oil changed but had my IPOD stolen from the compartment between the two front seats. They also took the cord connecting the IPOD to the sound system. I did not discover the IPOD missing for a week or so, so it makes it difficult to prove -- this is what these dishonest employees conunt on. Beware, do not leave your valuables unsecured in the car duing a Walmart oil change.

This Walmart is selling expired yogurt so please be very careful. I've tried telling their employees about expired yogurt but nothing has been done. I came across this incident on January 3, 2011 and just recently January 28, 2011. The same product and the same expiration date 12-10-10 on both occasions. These yogurts are my kid’s favorite. I believe this was the cause of us getting sick on Dec 2010 with terrible stomach aches. We had to take medication for days. My family and I shopped there because of the prices being lower than other stores but that’s over. I rather pay more for the better of my family’s health. Plus no matter how rushed I am I will now make it a habit to check for expiration on all food products period.

Today my family and I, went to the Northside WalMart in lethbridge one hour a way from home. We were there to buy supplies for our baby. Didn't take long for security to start following us around. Personally I'm sick and tried of this happening to us, what can we do about this?

The worst shopping experience I’ve had in my sixty-three years was at Walmart in Pembroke Pines, Florida (Pines Street and 184 Avenue)
For my son’s birthday, I’ve decided to purchase a Coleman two-burner stove for camping. At the mentioned Walmart, I purchased the last one on the shelf (it cost me $49.99 plus $3.00 for the extended warranty plus tax) and, three days after, I gave it to my son on his birthday. That was the 17 January 2011.
Two days later, my son called me to ask if the stove was refurbished or used. Upon my negative answer, he asked me to go and see it. Indeed, the stove had portions of caked grease in the bottom and the chrome grills were blue with use.
I was angry and surprised that at a place with a name like Walmart you could spend good money on garbage like this. But mostly, that my gift to my son on his birthday was trashed.
I took it back to said Walmart store, to Customer Service, and asked to speak with the manager. The CS manager said she was busy but she could take care of me. When she looked at the unit and said that I could pick another one, I started feeling annoyed for, of course I knew I could pick another, but it would have felt better if someone would have apologized for the mishap.
There were no more of the unit at the store. I spoke with the department salesperson that got someone else with a sku reader. He said that there were supposed to be 2 units in the store. In any case, there weren’t so he promised they would be ordered and received from the warehouse within three days.
I waited one week and returned. There were no units at the shelf. As I was leaving swearing I would never return, I saw several managers and approached them. Lucky enough, one of them was the store manager, Denise, whom I explained the situation. She called on Jose, an assistant manager, with instructions to solve the case and give me a gift certificate for my troubles. Jose investigated and said that the units were never ordered, that he would do so, and offered to give me one of two compensations: a certificate for $15.00 or the unit, when it arrived, for $10.00. I said I needed the unit. Thus he said he would call me upon their arrival and keep one aside for me at the front.
Three days later, I received a phone message from Jose, saying that the unit had arrived and I could come to pick it up. I went on Monday (today, my day off from work) and asked for Jose at the CS desk. They said he wasn’t in. I explained the situation to the CS manager and whether he had left anything for me. She said no one there knew anything about it, but she would call another assistant manager.
Tony came in. He knew nothing. We went to the back, the camping department. The units were there, as Jose had said. Then, Tony said he could not honor Jose’s word but rather he could drop $10.00 from the price of a new one.
I was really angry and frustrated by now. I decided to leave and never to enter another Walmart store the rest of my life. But, on the way out, I decided to speak with Denise, the manager. The CS manager said that she was in the store but not available.
At this point, I just want to close the page. I will buy the stove in another place, any place, any price, I don’t care, as long as it is not Walmart, for this or any product. Amen.

FYI WalMart is the biggest RipOff since sliced bread. You buy something in the morning and try to return it in the afternoon without a receipt and they will give you a lower price return. Another problem is no receipt . . . and they know it is there product they always give you a hard time for your return and say you can only return 3 times within a year without a receipt. . which is BS . . I guess that is why they can be the lowest price around because they ripoff so many people, but is it worth it?

I'm getting pretty sick of their crap and I hope people open their eyes to it.

Beware -- Take everything of value out of your car before work done in the Walmart Service Center. We took our car in for an oil change in early Jan 2011 and had our IPOD stolen out of a storage compartment between the front seats.

Purchased air mattress on 1/12/2011. During the checkout my mom specifically ask what the return policy is. The cashier stated: 90 days, with original receipt and original box. On 1/31/2011 I went to return aboved mentioned item. I am told that air mattresses must be returned in 15 days and they will only exchange for another air mattress of equal or greater value. I asked where this policy was stated as it was NOT on my receipt and the cashier told me the aboved mentioned return policy. The customer service employee pointed to a sign on the back wall at the return counter. I then walked to the check out lanes to see where the return policy was printed...NOT THERE. I then walked to the area of the store where the air mattresses are...NOTHING posted there either. I then found an Assistant Manager, Robyn. I explained the situation and told her I would be happy with a store credit...she looked at my reciept and said, "Sorry that was a new cashier that gave you the wrong information." I then reminded her that nothing is posted anywhere in the store other than the return area...which I would not have seen as I did not there to make my purchase. Robyn then explained to me that they had moved the air mattresses from the sporting goods department and that they had not yet moved the return policy sign...She refused to correct the mistake of the cashier and the store for not properly notifying customers. Anyother store I have ever shopped at would have corrected this situation by allowing the customer to return the item for store credit (I have over 5 years retail experience and my sister has 15. Neither one of us has ever worked for any retail store that would not have corrected this situation to save the customer relationship and foster customer loyality).

Direct deposits did not occur as scheduled. The excuse without an apology that they are offering is that they are having technical issues. There is no estimated time as to when the problem will get resolved or moreover, what the real problem is. Through more than 20 years of banking, this is a first. All I can say is, "UNACCEPTABLE." My city is fortunate to be blessed with a wonderful weekend of 60 degree temperatures in the middle of winter, after weeks of freezing cold, but Wal-Mart screws it up with a no-show of direct deposit...so I have no money to spend. I AM PISSED! I count on the money that I earn to be available to me when it is suppose to be. That's not asking too much.

This is a complaint about both WalMarts in Lethbridge. It seems to me everytime me and my wife and our 9 month old son do our shopping in either of the two WalMarts we always get followed around by the security, the "undercover" security people. At times I try to ignore it, but it gets tiring. Why do they do this to us? We spend alot money there. We don't just spend a few dollars there we spend hundreds or sometime thousands a year! I think I might bring my business elsewhere if this doesn't stop! I truly hate those people. I wish they will stop doing that to us Native people!

We purchased a extended warranty from walmart for my son's computer and they are not standing up to the warranty promise. We sent the computer in to be fix for a crack in the plastic around the screen and they say that it is not covered. The warranty says they cover damages from normal wear and tear and also defects in materials and workmanship. Seems to me this would fall in one of the catagories, but they say no. Then on top of that they were not going to send the computer back to us. Not to mention the warranty also says if they can not fix it they will replace it. They have had the computer for 3 weeks now. It is time they send it back.

while checking out Cashier Gale @ reg 15. I was treated rudely by the cashier, while she was polite and curtious to the Black (African American ) customers before and after me . The cashier how is Black (African American) I am white . Why is it a few years back a white female cashier whom made a rude comment to a black person was publicly fired and dragged through the mud . But black/ african americans can treat rudely, belittle, make raciest comments aginst white people whom have never in this century or any other owned or oppressed Black/African Americans. My family migrated from Poland during WW1. Why should I be treated poorly, because of someone whom i have never met treated someone inhumanly. Blacks are allowed to have black schools/collages, scholarships, etc. whites ARE NOT allowed these things. Gale the walmart cashier treated me disrespectfully and rudely ... Nothing will be done and I will just be seen as a racist cause i complained about it. Well you and your store are the racist for treating me rudely cause i am white. I am not a racist for demanding to be treated with respect. NAACP isn't racist's for fighting for black civil right . I am NOT racist for fighting for mine. I have turned in shopplifters in your store, reported stolen merchandise. And now your store spits in my face. TR# 00936 @ reg 15 cashier Gale.

My husband and I shop several times a week at Walmart in Benton buying most all of our groceries there, but the service is going downhill due to lack of employees. I have had to look for help in the fabric department. Once someone from another department had to help me as there was no one working in fabrics. Today, I rang the bell and waited for quite sometime, rang it again and finally walked off leaving my fabric on the cutting table. I am a busy woman and do not have time to search for employees to help me because there is not enough employees scheduled to work. I do not want to drive to Little Rock for my fabric but that is what I will do from now on. Your service to the people is not very good at this point.

They never can help you, I call for the baker deptment. I was on hold for about 20 minute, I have to order 50 cup cakes for a school party. Called back and the phone was never answered. There some people there that act like it hurt them to help you, they get smart with you, I went to get a phone card and the girl was setting on the floor mess with the movies, I ask her if I could pay my phone card she made a very ugly face at me like it was a big bother to her, what I think this is a very small town and every one know you, I believe it has a lot to do with this. I know a lots of people that will go to tayor tx. To get there shopping done. Please take some kind of acting, I spent about 1500. To 2000. Pr. Month @ your stores, now I have to go to tayor to order my cupcakes. I appreciate if you would please respone to [protected]@yahoo.com

I deployed to Afghanistan in march of 2010. Sometime before I left, my wife of almost 21 years started an affair with a manager at one of the Colorado Springs Walmarts. His name is Bill Hood and he lives in Colorado Springs. His wife had left him so he decides to convince my wife to shack up with him. So shortly after I deployed he uses his position and influence to get my wife hired at his store. She worked for about 3 months and quit. But I can't believe Walmart (which wants you to believe they are such a pillar of the community) would allow their employees to get away with this.

Well I worked a Wal-mart for about a month.
I was always very respectable and also A good hard worker who took pride in what I did.
Well 1 night at our meeting I came in to talk to the manager.
I wont disclose names being I don't want to get sued when really I should be suing them.
Well I sit on the floor at the meeting as usual
and waited for the manager Who's name starts with a R. to yet finished and converse with me.
Well the manager told me to get off his floor and to go home. I asked if it were possible to come back and work a double since he wanted me to go home.
well I went home and came back to work like I do daily.
Another manager came up to me and asked why I was there. I replied to work of course.
Just then he told me that the manager from yesterday had fired me. When I asked why he did not say but later found out that The manager whose name begins with R. Lied and said I cussed him out.
Is this Illegal I believe so.
Lies cheats and Dirty products being dragged across the floor "Old Meat that is"
By the way my pregnant girlfriend is working there she has for a year or so and they stick her in Housewares carrying heavy items and equipment just recently a pile of thick heavy mirrors fell on her.
please some one respond to this and let me know my legal status and if I could file a lawsuit. Thank You.