The complaint has been investigated and
resolved to the customer's satisfactionResolved Walgreens Pharmacy — pharmacist attitude problem
resolved to the customer's satisfaction
Went today to pick up prescriptions for my wife.She has been fighting cancer for 3 years now, and I have been the one to pick up her meds, i am her husband.anyway, this is a two part gripe, the first being the kid in line in front of me.He was picking up a prescription.The pharmacist (Ruby)asked him the address and did all the right things.She rang his stuff up, and he also had a bottle of Robitussin .She refused to sell him the Robitussin because he was underage.My question is how he can pick up a prescribed medicine but not one off the shelf?It is my belief he should have not been sold either product.
Now its my turn.I give the name, address, and date of birth of my wife.Ok, she gets her meds off the will call shelf, asks me address again and proceeds to ring it up.I take out my visa and swipe it, she says "why dont you have insurance?'I explained that her medicaid was up for renewal, while she was in the hospital, 9for 21 days, with kidney problems due to the kemo)and sent in the forms and havent heard from medicaid since.She gave me a stare like I just robbed a bank or something, withdrew her arm back with the meds, and did not want to give them to me, and I heard a sarcastic hmm, then she handed them to me.Sorry to dissapoint you Ruby, but I am a 40 yr.old man, myself and my family are respectable people.I dont know who you think you are Ruby, but you do the same thing as someone who works at Mcdonalds, so lose your stinkin attitude, and have a little compassion for others that are sick.By the way, this is not the first time I have put up with her little attitude problem.Last time my wife went without her meds for the weekend because Ruby did not look it up right on the computer.
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