Walgreens review: Pharmacy

Been a customer for app 20 years. Ever since Rite Aide closed (across the street) the Pharmacy service has been awful! If you send in prescriptions on line, receive a confirmation to pick it up 2 or 3 hours later, it is never ready. You still have to wait 20 to 30 minutes when you go in 3 hours later! The car line is always backed up.

I go to Dr every 6 months and he renews (by computer) my 90 day prescriptions for 2 refills. The last time was 3 months ago. When I tried to get a refill the pharmacist said the Dr had sent the prescriptions to the north side store by mistake. I waited while they processed my refill. They assured me that they had transferred my prescriptions so that they would be at their store next time. Soooooo I sent in refill request by computer this am at 10 am requesting pickup time of noon and received a confirmation by exmail (which showed pickup location as the Hwy 85 south store). At 2 pm there were 4cars in line so I parked and went inside. There were 2 people in line plus 3 people in chairs waiting. When it was my turn 1-said they had no refill order 2-said I needed new prescriptions 3-I explained about last time and they found the prescriptions on file at the other store 4-after waiting another 20 minutes I got my refill 5-I asked if they had transferred the prescriptions to the right store so I would not have this problem next time. Her response was SEND them to the correct store! Unacceptable rude customer service!