Resolved Walgreens — fired
My name is Jon; I joined the Walgreens management team in January 2008 and was recently discharged. During the two years that I worked for the company I’ve noticed that in many cases that justice is handed out totally at the discretion for the Manager there at the moment, is this Walgreens policy?
It is strange to me that nothing in my history with Walgreens was taken into account prior to making the decision to dismiss me. The fact that I had nothing but GOOD customer feedbacks and my last evaluation I was rated as exceeding standards seemed to mean nothing, is that policy of Walgreens?
I’m a retired vet and in the military issues are black and white for the most part. If someone isn’t performing their duties you talk with the person and have them correct it, you don’t discharge them with on warning and you always look at the person history to see if this is out of character for them since there may be another problem behind the situation.
I my case I admitted to loosing my temper with and employee and yelling at her. The situation started when a customer approached me complaining that she had been sitting in the drive-thru for 20 to 30 minutes and the pharmacist was ignoring her. The customer walked to the pharmacy to talk to the pharmacist face to face and 30 to 60 seconds later the pharmacist called for me to come to the pharmacy. I called her and said I know what it was about and to handle it, she hadn’t even tried if it had been less than a minute. Then she called the clerk at the front register and had them call me, at that time I when to the pharmacy and that was what I lost my temper, she didn’t even attempt to handle the situation. When I arrived the customer in question was standing back at the wait here line several feet from the register, waiting.
I, and other MGT’s, had complained to the Store Manager on many occasions about this one pharmacist, that she has problems working alone and if a customer becomes upset, whether rightly or wrongly she tends to make the situation worse. Even her communication skills with us the MGT’s is questionable, so I can understand how the customers may become upset. Just the night prior to this situation I had problems with her communicating with me, I was assisting a customer in the drive-thru, I had to ask three times what the wait time was because the pharmacist, three times, talked about other customers in the store and that she was busy. I affirmed that she was busy but that wasn’t answering my question, the customer wanted to know what to come back.
In my situation I admitted to getting angry and loosing my temper. This was the first and only time I did, and that seemed to be forgotten in this. I’m known for keeping my cool in very, very stressful situations, in fact my store, at the time #925 in Tucson AZ, I was robbed at gun point. I had two mask gunmen come in point a gun in my face and made me empty the safe. Even in that situation I had the frame of mind to lead them to the office in a way that they wouldn’t see my co-worker, another MGT, so he could get away and call 911. We then moved to a new store “10879 and may of the problems we faced in the old one where gone. So please believe me when I say that when I lost my temper that night it was months of handling customer complains on this one pharmacist and reporting problems and nothing happening to correct it.
I was told I created a hostile work environment; the definition that I read this doesn’t fit. There must be more than one instance to create an “environment”. Also trying to correct a performance problem is no where in the description. I have started to consider that there may be other reasons why the manager decided to dismiss me instead of other actions, it could have been a personal thing or may because I was openly gay and he had a problem with that. I would have considered moving if he had personal reasons for keeping the pharmacist. This would have been bothersome for me since my store was a 5 minute walk and I love my area, but I would have moved if need be.
I loved my new career at Walgreens, I’m the kind of person that says and always tries to make improvements. I retired after 20 years in the US Air Force and I thought I found a career that suited me and that I could feel proud of. I feel that not having any appeal process is wrong and hope this can and would be corrected.
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