refusing to fill scripts
I take a class 4 drug (Alprazolam generic for Xanax), my insurance company states
that I can get it refilled when 75% of medication is used, however, the local store
for Walgreens absolutely refuses to fill the prescription until the very last day. Walgreens has no policy for filling for scripts, it's at the discretion of the pharmacists.
All or most are Indian and seem to feel they are better than anyone else. I went to
another Walgreens and the pharmacist said "sure it can be filled". Walgreens needs
to set up a system and follow it through such as CVS and Rite Aid. My son is a
pharmacist for CVS so I can't use them and Rite Aid pharmacists are also mostly
Indian. They are a horrible company, broke some law and were fined billions of
dollars by the DEA in PA. Not a good sign!
The complaint has been investigated and resolved to the customer’s satisfaction.
discrimination of disabled person
Walgreens Pharmacy discriminates against disabled people who have valid prescriptions for pain medication and today really took the cake when they refused to fill a prescription for Lidocaine Ointment 5% by telling me that "we don't feel comfortable filling this prescription" and when I asked why they just re-stated the same comment except added "we have...
Read full review of Walgreensdiscrimination/precription rejected
I am outraged and sick and tired of trying to get my medications filled without being totally discriminated against and basically tagged a "drug addict." I was involved in a serious car accident that nearly claimed my life over 20 years ago. I was in rehab for 5 months and then another year of outpatient therapy to piece together my shattered neck and body...
Read full review of Walgreens and 2 commentspharmacy personnel
Hello I was at the lincoln illinois walgreens picking up meds for my mother.
At this time it was not busy, actually there was a gentlemen at the register already had his meds was checking out. No other customers waiting etc. I have had a serious leg injury and had my habd on the counter away from the gentlemen for a little support to take some of the weight off my leg. This nikki person was not being very nice to the gentlemen as he asked her a few questions as I observed. She was blunt and appeared annoyed period. Which is not any of my concern his business and how he was treated is not either. This nikki person as she was finishing ringing him up on the register said in a very sbrupt voice and gesture for me to get in line! Move! Like I was a child she was scolding. Needless to say this had been a very short time and I dont think I was wrong or did anything to provoke her attitude!
The gentlemen no thank you no nothing. Then I stepped over and she said you will have to wait, and called another staff member over to take care of me... This nikki was rude period and not walgreens professional or a walgreens friendly person. The next girl no I did not get her name I was very upset but she was friendly polite etc like I am accustomed to at lincoln walgreens. After receiving mothers neds a friend came and helped back out of the store as I was passing cosmetic counter I believe her name is regina asked if I was alright because it was evident I was not. I asked if the manager for the store was over the pharmacy as well she called a assistant manager whom both these women were very friendly nice concerned as I do go into the store alot. I have always used walgreens when I am home or away it has been my store for years. As they couldnt help me I asked then who was the manager of the phamacy and they said "nikki" I was just appauled this girl is the assistant manager of the pharmacy with her attitude? I am very distraught and right now I am re-thinking going to walgreens for anything. May sound like this was trivial but indeed it was not! I am letting you know for the sake of others. I have seen the pharmacy packed and never ever been treated rudely by any staff at the lincoln walgreens I have always felt good when I go there for anything but... Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
unethical business practices
Walgreens has gone downhill fast, as I have dealth with Walgreens since the 80's but recently had problems. Due to my Insurance Coverage, I had to get a pneumonia shot at their Clinic. The wait time on their website was inaccurate, and I was harassed by the Technician prior to the shot about my Insurance Coverage, who did pay the bill. The next day I had pain and itching from the shot, which persisted for months causing additional doctor visits! Trying to get photos developed, I had to listen to the employee complaining about his job. Purchasing women's flip flops without a price, resulted in my being overcharged because the Clerk was lazy and used a men's flip flop for comparision. I did get a letter from the Walgreens District Office to call them, but they failed to give me their phone number, so I contacted the appropriate medical and legal sources to investigate, but the public needs to know!
id request
They have a new pharmacist who has filled scripts for me many times. She knows who I am. Everytime I go to have a controlled substance filled, she asks for ID. Michigan law says if you know the customer you don't have to ask for ID, yet she insists. She acts like God.
The complaint has been investigated and resolved to the customer’s satisfaction.
Are you kidding me. This is like a 20 year old crying about getting carded for buying smokes. It's a controlled substance. Like the above poster said, she's probably on camera, so sorry that covering her own butt is more important than your convienance.
pricing policies, rewards programs
I recently went to Walgreens and thought I would receive rewards for items I purchased but was told that I did not get them because I used coupons which lowered the price I paid which is not right. I also did not get the register rewards on items that I bought because I had used my register rewards from my card. This also is disturbing and I will no longer go to Walgreens because these policies are a little ridiculous and will be spending my money at RiteAid which has a better rewards program. Also I went on a Saturday and some of the items that I bought did not ring up correctly and were in the circular and had to have my bill adjusted. Seems that on Saturday they take all of the sales prices off and must change the register so you really need to watch then the items are being rung up. Like I said I will not be shopping at Walgreens due to all of the hoops you have to jump through to get the sales.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey "Denise S" -
Sure, Walgreen's is a sleazy, underhanded disreputable chain -
But you clearly need a life.
Rite aid is just as bad. This is what you get for not supporting a locally own pharmacy. Enjoy your savings.
pill shortages
Unfortunately I discovered after 3 weeks that my usual pharmacy has shorted me again in regards to my pill count of my monthly pain medication. The 1st time was easy to find out since they shorted me nearly half of my medication of Carisoprodol (generic SOMA). The most recent event of pill shortage was only just discovered when it came time to fill my daily...
Read full review of Walgreens and 1 commentdefamation of character, infliction of emotional distress, causing physical pain
For 6 months my doctor has written me a pain script for 60 pills each month but they are to take at a minimum of 1/2 a tablet twice a day or more when needed (hence the 60 pills each month). Walgreens have refused to give me more that 30 pills each month which has caused me to be unable to manage my pain. When I finally talked to a pharmacist about it for the 2nd or 3rd time, she accused me of using more pills than directed when I asked to fix the repeated error and give me the rest of my pills. She actually said I bet you don't have any pills and is why you are calling about it and being so "emotional". I had so many unfilled hand written scripts because of the months of giving me half my script that I took them in the store, confronted her defamatory comments with my unempty bottle of pills, and brought my unfilled scripts, asked her to do math, and called my doctor. He told me she was treating me like a drug addict and he got on the phone with her. Guess what. All of a sudden I'm not a drug addict and I got my 60 pills. They did nothing to apologize as I walked away with my prescription profile to CVS. They assaulted my character with no evidence and put me through hellish pain for no reason. This needs to be addressed to the fullest possible remedy.
They need to fire the associate that spoke to you and about you in that demeaning manner. Cheap labor is what they want, liability is nothing to them. Get em!
pharmacy
I used the drive thru at the Walgreen on lemmon drive in lemmon valley nevada this afternoon to pick up my prescription and after I had driven away I stopped to check and see why I had been charged so much for my prescriptions. When I looked in the bag there were two additional items with my prescriptions that I did not ask for. I then went into the pharmacy and told them that there were additional items put in my bag and that I was charged for them. The lady that was helping me was extremely rude and the boy standing behind her said oh I put those in there and said "my bad" but you weren't, charged for them. I informed her that I was charged for them and that I did not want the items and that I would like my money back for these items. She said" well maybe the doctor thought you needed them and called in these prescriptions". Really, are you kidding me. I have never heard of such a thing in my life. A doctor just adding stuff to your prescriptions and not even informing you of that. And besides that these were not prescriptions they were otc allergy medicines. A manager then had to be called over to handle the refund. He took care of the refund and handed me a receipt that had the amount of the refund on it. When I checked at my bank it shows that I have been charged the full amount for everything that was mistakenly put in my bag and there is no amount showing for a refund. I would like to know why my bank account has not been credited for the amount that I was charged for these two additional items. I will be transferring my prescriptions elsewhere and will not be shopping at Walgreens again nor will I ever recommend Walgreens to anyone. Very disappointed with the service at Walgreen s There are a lot of people in this world that are unemployed and would appreciate being able to work so it seems to me that these employees at Walgreen s should take there jobs more seriously.
After recovering from a hysterectomy I had to wait in the pick up line because this Walgreens had their drop off window closed. Now after waitng 45-50 minutes in line the one tech that was attending customer decided to give the most unproffesional and rude service that I have ever recieved from any Walgreens. When I got to the counter I told her I wanted to get a presciption filled for my son .Her name is Patricia( she wears glasses and a pony tail). she told me she had to see if the drug was in stock and put my pescription down and preceded to start give other people that were in line behind me their presciptions. By the time she was on a second customer behind me, , I interupted her and ask her why would I have to stand the and wait for her to take care on everyone else before she could even tell me if they have ther drug in stock.She became very rude and told me that I should have went to the consulting window and she said it in an insulting way like I didnt know how to read .But I told her the drop off window says come to pick up window not consulting window.Then I asked her why should I have to wait until she gives everyone there presciption before she would even check then she tells me quote "she on the phone"in a smart matter referring to the pharmacist. At this point I was very upset and dissapointed, I had been going this Walgreens for over 16 years. I told her to give my presciption back and I told my daughter to put her school supplies back because I no longer wanted anything else from this store this was on 11/10/09 @ approximatelybetween6 -7:15 pm at night becasue when I got to Walgreens it was about6:20 and there were eight people in line in fron of me. there was also an older gentle man in front of me she had done him the same way . This person had no people skills or professional skills was very rude and incompetent. When customers go to Walgreens they go there to get the best service or so I thought . This location is horrible and it sad that one person can make this store loose its valueble customers. I hope this complaint is also seen by Walgreens Corporate offices because changes need to be made before I even think about going back there.
In the past week we have had very bad experience with the service of some of your stores in the pharmacy area.And the thing is we changed from Walmart one cause it's closer to our house and two it's suppose to have better service.I have a question (why can't you refill a prescription when there is still an hour and a half to close?)My husband was released from the emergency like about 7:30 that night and I took the prescription right away, the store was closeing at 9:00pm and they said I had to go to the one that is open 24 hrs.Can you imagine how hard it was for my husband to have to ride and wait more with pain.I hope you can answer this for us.Thank-you Pat D.
EVERYTIME, Once a month, I have to deal with the ###s that work at the Walgreens Pharmacy and it is not just 1 location. They have implemented a Call Center filled with Rude, Uneducated idiots that hang up on you if they cannot answer your question. It is becoming harder to get directly to the ###s at the physical Pharmacy location.
My Doctor's office has to Fax in AND Call in my prescription refills, regardless of whether I refill with their automated system or with a ### from the call center or pharmacy. They just cannot process a simple request.
What is Walgreens Corporate doing about this problem...people do not pick up meds for fun they pick them up because they need to take them and Walgreens makes this a nightmare every single time.
I have my prescriptions on automatic refills and why is it that when i go to pick up my prescriptions that they are not ready and another thing why when I drop off my prescriptions and let them know that I will be back in 2 days to pick it up they can not find my prescription and when I went to walgreens to pick up my prescriptions they charged me full prise and they were suppose to charge my insurance company. I have alot of prescriptions that need to be refilled and that is why they are on automatic refills because I can not remember them all that is why I did it in the first place. If I continue to have problems I will swich pharmacies, I would really appreciate it if would get this resolved. Thank You Terry Seth
DO NOT let Walgreens tell you "we are short a few pills" They will make you repay your insurance deductible. I had an order for the Polk St. Walgreens. They were short three pills--I ended up flying home before they had the remainer of my prescription Guess what, they wanted me to pay my co-pay again for the remainder three pills. I paid the full co-pay the first time for my particial order.
DO NOT BELIEVE them when they say "oh just go into your local pharmacy when you get home and they'll get you the remaining pills--yes they will but you'll be out another co-pay much less the hassle with driving back to pick up drugs.
Numerous talks with both the manager on Polk St. San Fran. Walgreens and the Lexington MN Walgreens both resulted in the same thing--NO, we will charge you despite it BEING their fault. IF they can't fill completely then go to another pharmacy and you'll save the headache and money.
I have my prescriptions on auto refills to be shipped to me. My refills were due several days ago and have not arrived. The individual store, customer service and the warehouse do not know what happened to my order, except that it was filled over a week ago and my credit card was charged. They have no record of CONTROLLED SUBSTANCES being shipped. They also have no communication between each other and keep giving me the run around with different phone numbers I have to call. They won't do anything to help me and won't let me pick my prescriptions up in the store because their "computers" say it was already filled. I am definitely switching pharmacies after this latest fiasco. They are unprofessional idiots that probably graduated last in their class, it's amazing some of them are actually pharmacists!
Today I went to Walgreens to get my prescription filled and a nice lady said I will be with you in a moment. I said okay and thank you. A few minutes later she took my prescription to fill it. I told her I was going to the restroom but would be back when I thought she was finished. I came back from the restroom and a young lady said. I was just looking for you. I've never met her in my life so I felt that was a weird statement. She proceded to say I need your insurance card. I told her I have a new insurance let me get the card for you. I gave her my card and she said we don't take your insurance. I said excuse me that could not be right. She said you heard me then she said it very slow as if I had a hearing problem. I said I hear you but I'm certain I have insurance and that is the card. She said well we don't take that insurance. I had just left my Doctors office and they took the card I couldn't understand. I then call one of my close friends from my job that I knew had just used our new insurance and she said she had her childrens prescription filled. My friend said we have a card just for prescriptions. Then she told me the name of the card. I found the card in my wallet because our insurance gave us 8 different cards. I pull it out thanked my friend and hung up the call. The young lady said oh you do have the right card. You should have given me that card in the first place. I can not believe this lady did not say Ms. do you get a pharmacy card when they sent you insurance cards, Oh my goodness! I asked for my perscription back and drove to CVS down the street. I walked up to pharmacy all they asked me is for my pharmacy card and my Doctors name. I've been to a different Walgreens and I'm in their system. I've never gone to CVS to the pharmacy and they customer service there was extremely better.
I have been using Walgreens on Camp Bowie Bld. in Fort Worth Texas for more than 10 years and spend an average of $350 per month on presciption drugs at Walgreens. I am now going to switch to a locally owned pharmacy or CVS. The reason is that I wait in line or wait for service on average 20 minutes each visit. This is even the case on Sunday mornings when there is not a single person in line. The reason seems to be the lack of staffing. Most of the staff I have encountered are very nice. The problem is there is one staff person covering the counter and drive through lane. Making matters even worse is that this Walgreens has the double drive through lane. This makes no sense because there is still only one staff person working both lanes and the inside counter. When I was in MBA school we analyzed Walgreens and found that something like 60% of their revenue comes from the Pharmacy. So why would Walgreens dissapoint so many customers that there are multiple sites that appear when "Googling" Walgreens Sucks or Walgreens poor customer service.
Tonight while waiting in the drive through lane again (this time 25 minutes) I vowed to switch pharmacies and tell others about my experience in hopes Walgreens would pay attention to the problem. I love my city and think Walgreens is a poor community citizen to behave in the manner they do.
my daughter was given wrong medication, cannot get manager to respond to my calls
The Walgreen's on McCausland Ave. is horrble. They constantly are unable to refill my medications because they are out of them, they almost never call to let me know that my meds can't be refilled, they have lost a refill, and left my insulin on the counter instead of the fridge. I don't know what the deal is, but something has got to change.
nazi... communism
As I am reading tHru tHe many complaints about Walgreens Pharmacy, one thing stands out in my mind...Nazi Germany, and all the Walgreens have an Adolph Hitler as a Pharmacy Manager. It is also comparable to Cuba with its Communism...they like that in their stores. Poor Employees that have to work there. Now I know why they are all so unhappy...the public needs to boycott this joke of a store and pharmacy. There are much better places to shop, other then Walgreens!
Long face...does your Mom know you're up this late on the Internet? Never mind...you're probably stuck to your chair with dried Ejaculate.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hahaha...that is the funniest insult I have ever heard. Yes, we can take you very seriously.
Because Walgreens would not fill her Roxies.
defamation of character... called my dr.
I decided to try Walgreens Pharmacy to fill my new Prescriptions, as opposed to CVS, which I have used for years. First, one of the drugs I take is Ambien, which is a controlled drug. It have huge sleep issues, and without this medication, I do not sleep more then 2 hours a night. The first thing Walgreens did, was mess up on my Insurance billing, which caused me to run out of my pills, and I could not get any for 5 days. So, out of sheer disgust, I told them I wanted my script sent back over to CVS, and they agreed to call CVS and transfer my script to them. Cvs called me, saying they wanted to verify that I did want my script moved back to them, and wanted to make me aware that if I did transfer the script, I would loose all refills on my medication, except for 1, due to Connecticut laws regarding controlled drugs. So, I ended up telling CVS just to send the script back over to Walgreens, and I would refill it there until the refills were out, then the next script, I would take to them. The lady at CVS said ok, she would take care of it, and call Walgreens back and let them know what's going on. Now, fast forward to today...I get a voicemail on my phone, and it was my Doctors office, saying that Walgreens Pharmacy called my Doctor, and told him that I was getting my Ambien filled at 2 different pharmacies...at CVS AND Walgreens! I was floored! I didn't know what they were talking about, and my Doctors office was closed. So, I called Walgreens, spoke to the Pharmacist, who proceeded to tell me that the Pharmacy Manager, Samantha, called my Doctor, and told him that I was having my prescription filled at BOTH pharmacies, and because of this my Doctor had cancelled out my prescription for Ambien! I was beyond angry at this point! I called their corp office, and filed a complaint, and the lady told me that she was forwarding this to the district office, and they would be in contact with me. Now, I look like a drug addict, thanks to Samantha at Walgreens, and now have to take a day off work to drive to my Doctors office, and TRY to explain to him what happened. If he actually gives me another prescription for Ambien, I will be amazed. Thank you Walgreens for making me look like a drug addict, and damaging my reputation...I will NEVER go back to another Walgreens again! People beware!
Whatever...Walgreens sucks, and I will tell everyone I can about it...now, go blow your girlfriend back up.
Dear Long Face...I have taken the opportunity to look at some of your postings here on this Forum. I have reached a conclusion about you...I think you're some 48 year old Virgin, living in your Moms basement, heavily medicated, to control your anti-socialist and intermittent explosive disorder, who surfs the Internet all day looking at Porn and Masturbating. You probably have a blow up Girlfriend, and haven't left the basement in 2 weeks to even as much as bathe. I'm sure Gnats are probably flying around your Genitalia, and your socks are probably fused to your feet from where you have ejaculated on your floor, then stepped in it. Thank goodness you still have your Mom, otherwise, where would you live, and how would your Porn sites get paid for?
As far as I'm concerned, Walgreens thinks everyone's a drug addict. I also work in the Medical Field, and my license could have ALSO been on the line, over this whole thing. But, also know, that I have constant patient contact, at a place that deals with a lot of long term injuries, where controlled drugs are prescribed. This is a very scary situation for me, being in health care. But, I also am in the position to advise the Patients as to where to NOT have medication filled at. I make it a priority to tell the Patients, to try and avoid filling any prescription at Walgreens, because ultimately it will turn into a nightmare situation. My advice to them, is to use CVS, and just don't go to Walgreens at all. I only wish that somebody had of warned me about Walgreens. It would have saved me a tremendous amount of stress and tears.
Apparently you are not understanding, so I will explain slower...when a person has a script transferred to another pharmacy from Walgreens, it does not make them a drug addict. Sorry Walgreen fans, but the pharmacists at this fly by night place, are a disgrace to all other pharmacists. Accusing a person of abusing any drug, without any proof, other then having a script transferred to another place, does not fly...now I know why so many people won't do business with them.
Ok, so lets see if I'm understanding what posters have been saying here...if a person has a prescription at Walgreens, calls and has it sent to another pharmacy, then they automatically should be reported as drug addicts?
Ok, mr. Wonderful...I did NOT try to have a prescription refilled at 2 different pharmacies...I tried to have the script cancelled out at Walgreens, and sent over to CVS...and their were no facts, just assumptions. Walgreens is a POS as is its pharmacy manager, Samantha.
Does not give them thr right to call my Doctor with a blatelent lie...Walgreens was way out of line with this one.
Well, I tell you...new patient or not...calling my Physician ang telling him a blatant lie, which makes me look like a major dope head, surly is not protocol...as far as I'm concerned, Samantha, should be standing in the unemployment line. You just don't assume things, and epically verbally telling someone, like a Physician, I'm filling More then one prescription...I just don't get it, and somebody is gonna have to answer to this one...very damaging statement, and humiliating...epically since I'm a Laboratory Tech, and this could follow me back to my job. Not a cool thing to do to anybody, ever!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with the poster. I stopped using the Walgreens Pharmacy, after so many issues with them. Seems like every-time I went there, there was always an issue over a Prescription. I finally got fed up with the Pharmacist wanting to question me in regards to Prescriptions. They always made me feel like I was some sort of a Criminal, trying to get one over on them. Walgreens Pharmacy is just awful, and I also, will not be returning there.
Cos, was it a controlled substance? If you accept a partial on a control, you lose the refills, so asking for the remainder would be reason to call your doctor. It is the law child.
I just had a pharmacist at Walgreens tell me that I am asking for the rest of my partial fill because I don't have any more pills and wanted to call my doctor when they actually owed me the pills to fill the script and I still had pills to shake in a bottle at them. Walgreens pharmacists are psychic too. But I called me doctor right there in Walgreens and let him tell off the pharmacist.
As far as I am concerned, if you were in the medical field that in any way had anything to do with prescription drugs, you would never have posted this complaint, nor would you be opening yourself up to a lawsuit by badmouthing a pharmacy. But continue. I will wait and read about you on the news.
Poster, when it is your jail sentence and your pharmacist license on the line, you do whatever you want. As long as I am working the pharmacy, the law will be followed no matter how much any patient screams, cusses, acts stupid, etc.
Contact the DEA and let us know what they tell you. The fact is, like it or not, the pharmacist did what federal law requires. Period, moan, whine, complain. It matters not. It IS the pharmacist's legal obligation to notify your doctor of any suspected doctor/pharmacy shopping and or misuse of medication.
Pharmacists follow federal law regardless of how patients feel about it. If you like CVS so much stay with them. You already had a relationship with CVS, and went to a pharmacy with a narcotic that did not know you.
out of stock item
I have been a daily customer of the Walgreen's Store #12569 for over eight months. I get my Winston Cigs there because it's on my way to do daily business. I stopped in the store last week and the daily cashier "Sharon" happily says oh we didn't get any on the truck. No apology, no sorry we are out. I stopped in today 4/10/2013 and the same thing. First the...
Read full review of Walgreens and 3 commentsautomated system refill failure
Customer service at Walgreens has turned into a complete failure since they implemented the automated nationwide numbers for refills and you can longer speak -if needed- to the local pharmacist technician manning the store. When they had the prescription orderering/refill process being handled locally at the store, there were NEVER any service issues or errors. Now, you call in a refill request, get a confirmation for it, and when you show up at the store to pick up the prescription refill, they have no record of it! No matter how many times I have complained about this problem, nobody does anything -not even the so-called "supervisors", and the problem continues to persist as they have no clue -or no competent techical support- as to how to correct the issue. And if you do not want your medication on auto-refill... good luck - no matter how many times you tell them you don't want them on auto refill, the system will bump it back to auto refill status! They have spent millions renovating stores, they even sell apples and bananas, and now their pharmacists get to play "receptionist" in the front desk! A complete disgrace!
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible customer service
They are not a good pharmacy store, they have rude and incompetent pharmacists and store managers! Lousy customer service, and they keep messing up medicine prescriptions...
The complaint has been investigated and resolved to the customer’s satisfaction.
prescription refills
I had a new prescription for Klonopin written by my psychiatrist. The Walgreen's pharmacist refused to fill it since it had been less than 30 days since I had filled my old Klonopin prescription. I am not an insurance patient. I pay cash for all my prescriptions. This is not right. My doctor is aware of this. That's why he wrote me a new prescription so there wouldn't be a problem. I am seeing similar complaints on this site about Walgreen's. I can understand if it was an insurance regulation. But if I am paying cash and have a valid new prescription from my doctor, they should not refuse to fill it. I am done with Walgreen's. I have filled there for the past 5 years and probably spend $150 per month out of pocket. I know they won't miss my business but I will never return to a Walgreen's to fill prescriptions again. A pharmacy degree does not give one license to overrule a valid prescription from my doctor when I am a cash patient. Goodbye Walgreens.
The complaint has been investigated and resolved to the customer’s satisfaction.
medication not ready
My name is Victor Gonzales Phone number [protected]... I called in my Medications in last night and was told that medications would be available for pick up today at 8:00 am. Now before going to pick up medications, i called and spoke to a representative in the pharmacy and was told that my medications would be available at 11:00 am. Well when i went in...
Read full review of Walgreenswrongful criminal trespass I will sue
They are making accusations made against me with no proof of evidence on what they are accusing me of the guy mat manager at walgreens on airport blvd told me he didn't need a reason so I feel he was being prejudice towards me and harassing me for no reason at all and I will sue and take this into court if I have to I demand to have it lifted or I will take it into court and sue!!
Read full review of Walgreens and 1 commentassault by staff
The title about says it all. Just to be clear, no party is disputing the facts here. The manager is "claiming" that I pushed him and did so after I told him I would be making corporate complaint and taking the incident to the web. The surveillance video mysteriously vanished until the Court compelled it to be provided. 7 months later...it was. I am now...
Read full review of Walgreensemployee behavior
Went to pharmacy at 10:30 this evening. Home with 3 sick kids and husband is out of town so in a hurry as neighbor watching kids briefly. On phone with husband while I was waiting in line due to husband out with clients until late and trip to Walgreens first chance I had to speak to him all day. Pharmacy tech passed over me/did not wait on me. When I asked him if he was ready for me he stated that he did not assist people speaking on the telephone because it was rude. When I got off the telephone, he rang me up for the incorrect amount on my prescription because the pharmacy had failed to apply the walgreens pharmacy benefits that I purchased after having showed them the walgreens pharmacy as well as my blue cross insurance cards when dropping of the prescription.
The complaint has been investigated and resolved to the customer’s satisfaction.
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If you are reading this, it is very likely that you have fallen victim to the infuriating dilemma of not being able to fill your duly authorized Hydrocodone prescription. I too have observed the "we're all out" stonewalling so common at numerous Walgreens throughout the country. Indeed, I witnessed multiple occasions over the last month during random observational visits to investigate this matter, where customers with valid scripts for Hydrocodone were turned away rather curtly by Walgreens pharmacy staff. How do I know the scripts were for Hydrocodone? Because I asked the customer in the parking lot, explaining that I was investigating the seemingly impossible task of getting a script for this commonly prescribed pain medication filled on a timely basis.
Before I continue, I should make it clear that it is all too obvious, that the rank and file employees at Walgreens have become toughened by the company's insipid policies that make it virtually impossible for them to offer the kind of customer service that we have every right to expect. Indeed, the responses from staff ranged from contrite and apologetic (mostly when talking to the aged), to curt and rude. What I found extremely disturbing however, was an obvious pattern of treating poor and minority customers with attitudes that can only be described as ranging from condescending, to downright rude. If you are a poor non-white minority individual in need of prescription pain medication, not only will Wallgreens staff treat you badly, but they will often seem to take cruel pleasure in turning you away while simultaneously making you feel like a common criminal. Yes, sometimes they even laugh at you behind your back. Because many of these individuals lack the understanding of their rights, most seem to contritely accept even the worst treatment.
On the other hand, I obsrved a professionaly dressed (suit and tie) white male, who simply refused to be put off. He correctly stated that his prescription was valid, that he had been taking this medication for many months, and that he had dealt with this Walgreens exclusively. He was very insistent that the pharmacy assist him in obtaining the medication by either having it couriered from another location, or at least contacting other branches in order to locate one that had it. He was quite determined, and intimated that he had placed this order several days prior, and had had quite enough of their excuses. He also made it clear that he had no intention of suffering withdrawal symptoms, and he then produced the Walgreens paperwork indicating the symptoms he could expect were his pain medication abruptly discontinued. This seemed to be the turning point in the interaction. Clearly this customer was not going to accept the curt "we are out and have no idea when we will have it in stock" answer. Instead he rightly placed the responsibility on Walgreens. Once it was clear this man wasn't leaving without satisfaction, the staffer agreed to call around to find a store that had his medication. Eventually, they did find one and the man left, presumably, to obtain his pain medicine. (Note, I did not interview him because HE indicated revealed that it was Hydrocodone.)
What is clear from this observation, is that Walgreens pharmacies operate on a unwritten policy of "white, well-dressed, squeaky wheel gets the grease" This is disturbing on so many levels, I'm not sure what else to say.
Clearly the new regulations regarding Hydrocodone are creating massive problems for people who should never have to face them. These are people operating in good faith, who have the misfortune of requiring strong pain relief medication. That there are many, many people in need of this medication is not at all surprising. The U.S. population is aging, and many are still finding it necessary to work well into, what would ideally be, their retirement years. Hydrocodone, for all of its vilification by the DEA and certain politicians, is keeping many of its users as hard working tax paying members of society. At the same time, less than 1% of patients on pain medication are getting into serious trouble with the drugs. The automobile industry, in contrast, could only dream of such a record for safety with their products.
I've chosen to single out Walgreens, because they are the largest pharmacy in America. They claim to offer kind, knowledgable, and compassionate service. And to be fair, I saw many examples of this during my investigation. However, once again, we are seeing people whose needs fall outside what I will call "the easy to satisfy norm, " who are being made to feel like they are simply too much trouble to help. The DEA and the burdensome new regulations placed on Hydrocodone are almost totally to blame. However, Walgreens staff also seems to consistently show indifference, or to even take pleasure in withholding service from poor and minority customers who have just as real a need for pain relief, as the well dressed professional white men. That is simply unacceptable.
They treat you poorly even if you are white as well. I dont think Color is a factor. This is a case where some people get off thinking they have some sort of power and they hide behind short sighted policies. Walgeens is the absolute worst when it comes to this issue. Sadly, as the patients, we do not have any recourse.
I have been facing the same problems as everyone else who is taking pain medications for chronic pain. I have been taking the same medications for over 15 years and had my doctor reduce my breaktrough medication (Morphine IR) from 4 each day to 2 each day about 2 years ago. So I now take less than I took when I first began pain management program. I have been seeing the same pain management specialist for just over 5 years at the same location. I used to take my prescriptions to the Walgreens in the same shopping center/medical arts shopping center as my doctor, but after Walgreens established their new prescription policies only the pharmacy manager will fill them. If the PIC (Pharmicist In Charge) is not there the other pharmacists will tell me they don't have them. If the PIC is there I have no problem. So I recently tried to fill my prescriptions with the same Walgreens, but the PIC was not on duty so I was told they did not have my prescriptions. I then asked the pharmacist to keep the prescriptions until they can verify them with my doctor just like their new policy states on Walgreen's signs in the pharmacies or they can let the PIC fill them and I will pick them up another day. I have learned to always have several extra pills on hand just in case this happens so I am never caught without my medication and I can wait, if I need to, until I can get them filled. However, I was shocked when the pharmacist refused to keep my prescriptions and hold them to verify or let the Pharmacy manager fill them. The pharmacist stated that it was Walgreen's policy not to hold schedule 2 prescriptions which directly conflicts with the new Walgreeen's sign explaining the verification procedure for filling narcotics may result in a few days wait time if you leave the prescription with the pharmacist. I questioned the pharmacist about the new signs and was told that I should take my prescriptions with me and call in a few days to see if the medications were in yet. I asked when the PIC would be working and was told he would be there the next day. I returned the next morning and the PIC filled my prescriptions with no problem and no verificarion since I had been filling the same prescriptions there for over 5 years from the same doctor whom the PIC personally knew. I then asked the PIC why this was happening and was told that it is up to the individual pharmacist what they choose to fill even if it violates the company policy and the pharmacist I went to the previous day had a personal policy of never filling any type of controlled medications for anyone. The PIC told me that Walgreens will not take any action against a pharmacist/employee for refusing to fill a controlled prescription since it is up to them. My question is why is Walgreen's lying and why don't they just print new signs stating that it is up to the pharmacist whether or not he/she fills any prescription. I think Walgreen's is doing it this way because they think that the pharmacist/employees may be violating the law by refusing to accept controlled prescriptions for verification. The way I read the law it states under Florida state law and federal law that a pharmacist must excercise due dilligence in determining that a prescription is legitimate, properly written, has no contraindications with other medications the patient may take, is filled at the correct times, and is labeled for use consistent with the patient's symptoms. I think that the way the laws are written require a pharmacist to accept any prescription and fill it, but only after it has been properly verified. I see no provision in the laws I have read that specifically give pharmacists the right to refuse to accept a prescription the laws only require pharmacists to comply with the proper verification procedures. I believe many pharmacists just find it easier to refuse to accept a prescription than to spend the time to talk with the doctor/provider and confirm the prescription is valid. A pharmacist is completely protected by the law if the pharmacist complies with the proper procedures to verify the prescription. If the pharmacist documents the discussion with the doctor/provider when the provider instructs the pharmacist to fill the prescription and there are no potential medical risks associated with that particular prescription as it is written then there is no way I can imagine that pharmacist risking anything. I agree that it is part of the responsibility of a pharmacist to evaluate any potential medical risks associated with a prescription he is filling, but once the pharmacist has determined that no such risk is present then a pharmacist has no right to second guess why a doctor/provider is treating the patient with that type of medication. Once again, when a pharmacist has verified that the prescription was written by the doctor/provider siging the RX (ie. no forgery), the doctor/provider is legally able to write a prescription for that medication, the patient is filling the prescription on time, the patient is properly identified, the medication written is labeled for the patients symptoms, and the patient is not taking other medications that could cause problems with the prescription being filled then the pharmacist has a duty to fill that prescription. I think the answer is to begin filing lawsuits against the pharmacist directly every time a proper prescription is refused. If we all began this process every pharmacist would be having to take days off every week to defend his refusal in court. It would begin to affect the pharmacist financial position and possibly cause pharmacist to loose their jobs by missing so much work by being in court. I don't think such lawsuits could be considered frivolus since there is a strong legal basis for such a lawsuit, therefore even if the pharmacist won a few of these cases they would have to spend large amounts of their own money defending their decisions. The pharmacist's employers would probably refuse to pay any such legal expenses and in fact the employers may insist that the pharmacist fill all properly verified prescriptions regardless of their personal beliefs in order to avoid legal complications for the employer and lost time in court. After a few hundred of these cases are filed the pharmacist will have no choice but to comply with the laws and accept all prescriptions and properly verify the controlled ones then fill all the correcly written prescriptions. The lying about being out of a certain medication has got to stop and pharmacists need to become a productive member of the medical community again like they were once upon a time.