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For the record, to be used in case of legal action against Tom Thumb for causing personal injury. This evening, 19:17pm, I experienced a completely unacceptable conflict...

[Resolved] western union service center inside tom thumb

Hello, I visited a Western Union branch service center Tom Thumb store yesterday to get a money order made. However, the money order got spoiled and I went back to talk to them...

Tom Thumb / Albertsonsdelivery

My reason for using delivery service was due to my having had surgery on my ankle and not able to walk or drive. I am also the sole caretaker for my 91 year old mother who does not drive. I scheduled a grocery delivery and paid online as goes the procedure. After the groceries were delivered I realized 2 items were missing. I called the customer service department of the delivery department and was told they were unable to bring me the 2 items that were missing unless I ordered the minimum delivery amount in $s. I reminded them that this was their mistake not mine. I was told it is their policy and they had to go by it. I explained my physical situation and asked to speak to the next upper supervisor reselling my story. They did offer to refund my money however as I told them I really ordered what I wanted and needed. I asked if I could have someone pick up the items missing since they refused to correct their mistake. This was a new concept and I was told I would need to call back the next day and ask who ever was working to call the store my delivery came from. I called the next day and after sitting on hold for at least 25 minutes or longer the customer service rep I spoke to called the store manager who suggested calling a different store 2 blocks from my house since her store was far about 25 minute drive from my house. They called the closer store and was told by the assistant manager that he didn't feel comfortable approving that since the manager wasn't in that day. This is not what I consider to be customer service. I would think if the store especially a store starting up a new service with other competitors starting the same service, would want to fix a mistake they made. If they did not deliver all of the items the customer ordered take those missing items to that customer asap if even by car. I will say that all of the employees I spoke with were very polite but policy kept them from being able to actually provide customer service. This policy needs to be rethought and changed. I'm Hearing great stories of the kindness being seen from grocery companies like Trader Joe's in the areas devasted by the hurricanes. You would think that kindness could also be seen on a daily occurrence and definitely when correcting your own mistake. I have just discovered another missing item from my list today.
Not Happy With TT !

Tom Thumb / Lays Chips — Over charged

We read the sign on the lays chips " two for $6.00 ten to 11.5 oz " so we bought two . We went to check out and was rung up for a total of 7.78 . We told the checker the...

Tom Thumb Grocery Stores — Rude customer service

I went into the Tom Thumb Grocery Store (bought out by SafeWay Grocery Stores) on Bryant-Irvin Avenue and was going to return for exchange 2 out-of-date packages of Swanson...