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i was to have 2 prescriptions refilled, as usual my daughter phoned this 2 in just before i ran completely out of said medication, being they are scheduled type drugs.these cannot be refilled until the previous prescription has run out.i usually wait until a day or 2 before calling these in, i was given thereply that i could'nt get these until my previous prescription had run compleatly run out, ok i had enough of them to last 2 days, when my daughter did finally picked them up 1 of them was short on the amount @5-6 tablets, the other was short by half the amount prescribed and what was remaining in the container was powder &broken or partial tabletes.the pharmtech then stated that in no way was the pharmacy was at fault, for me to check and see if my daughter had taken some of them or if the pills had been exposed to moisture.this absurd, i always check the amount and then place pills into daily dose container, and furthermore i have my wife check to be sure every pill is in its proper place for safety purposes
The complaint has been investigated and resolved to the customer’s satisfaction.
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I had a similar experience with my local Walgreens in Palm City, Fl. I picked up a script for Vicodin for my daughter, who had just had surgery. She was "out of it" for a couple of days, but told me the pills weren't helping the pain at all and they were crushed and broken. When I finally looked at the bottle, she was right. These pills were not just "split", but in pieces and powder (though a few were whole). I am wondering if the Vicodin was old and just crumbled or what. I called the pharmacy to complain and, of course, the pharmacist said they were whole when I picked them up. I told him I was not some junkie after another script (as I could get a refill from her doctor), but I am upset that this happened because my daughter could not get proper pain relief. I have been using this Walgreens for over 20 years, but due to this experience, I will switch pharmacies.