Waffle House — slow service, cold food
On saturday, feb 9, 2019 my husband and I stopped at waffle house for breakfast, this was around 11:00 am so not exactly ruch hour for either breakfast or lunch. When we entered the restaurant we noticed 5 or 6 people working behind the counter and 3 tables that had not been cleared. After waiting a table was finally cleared and we sat down. No menus were offered and we had to reach up onto the counter to get a menu. After waiting for almost 10 minutes we were told that our server would be with us in a few minutes. This restaurant was not busy during this time and staff were talking to each other. The server came to our table and took the order and brought our coffee a few minutes later. 15 minutes after that we finally received part of our food. We had to ask to get a refill on coffee, none was offered. My husband had seen the food sitting on the pickup table for several minutes before it was brought to us, the food was cold upon arrival to our table and there was not bacon with the meal. After having finished most of our cold meal we asked about the bacon and were told that it was now being cooked. The overall experience was horrible. We eat at waffle house quite often and have never had such bad service, even when the restaurant was full. The manager, shannon did adjust our bill and removed the price of one of the meals. When we went to pay the person taking care of our bill, questioned the "mess" on the ticket seeming to imply that we had made the changes to the original bill.
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