Waffle Houseslow service, cold food

S Feb 09, 2019 Review updated:

On saturday, feb 9, 2019 my husband and I stopped at waffle house for breakfast, this was around 11:00 am so not exactly ruch hour for either breakfast or lunch. When we entered the restaurant we noticed 5 or 6 people working behind the counter and 3 tables that had not been cleared. After waiting a table was finally cleared and we sat down. No menus were offered and we had to reach up onto the counter to get a menu. After waiting for almost 10 minutes we were told that our server would be with us in a few minutes. This restaurant was not busy during this time and staff were talking to each other. The server came to our table and took the order and brought our coffee a few minutes later. 15 minutes after that we finally received part of our food. We had to ask to get a refill on coffee, none was offered. My husband had seen the food sitting on the pickup table for several minutes before it was brought to us, the food was cold upon arrival to our table and there was not bacon with the meal. After having finished most of our cold meal we asked about the bacon and were told that it was now being cooked. The overall experience was horrible. We eat at waffle house quite often and have never had such bad service, even when the restaurant was full. The manager, shannon did adjust our bill and removed the price of one of the meals. When we went to pay the person taking care of our bill, questioned the "mess" on the ticket seeming to imply that we had made the changes to the original bill.


  • Ph
    Philly2019 Feb 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Why didn't you just ask them to heat up your food? Were you too tired from having to reach up to the counter to get your menu?

    1 Votes
  • Be
    BEnchboy Feb 09, 2019

    I don't see why you are complaining because you actually have to open your mouth and ask for a refill on your coffee. They are not mind readers. You are a foolish woman for complaining about that and i don't know why your husband puts up with you. Poor man did not know what he was getting into before he married you. Unless he is as foolish as you he will probably divorce you soon. You got one meal refunded what more do you want you ungrateful brat.

    2 Votes

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