Vodacom

On 12 January a fraudulent SIM swap was performed on one of the numbers belonging to our company and shortly afterwards a, fortunately unsuccessful, attempt was made to transfer money out of our account. What was particularly concerning was that we did not receive an sms informing us that a sim swap had been requested, we only became aware of it after the SIM stopped working. When we reported it to Vodacom and queried this we were told that shortly before the SIM swap took place the SMS service on the number was suspended. This seems to be a clear indication of the involvement of Vodacom staff.

We were instructed by customer care to send a written report of the incident as well as signature samples and copy of ID to ********** This was sent on 19 January and shortly after sending I received a read-response that the email had been received and read.

We have subsequently received no written response from Vodacom, no confirmation that they are investigating the problem, no feedback at all. When I wrote another email complaining about the lack of response on 12 Feb I received a phone call from a consultant on 14 Feb who knew nothing about the matter at all. He could not give me any relevant information and promised to call me back in 10 minutes. I have heard nothing since.

Clearly Vodacom has no concerns over fraud within their own company and is not a company that takes customer care seriously at all. I am absolutely disgusted with their service and will be moving all our company numbers to another service provider.

My husband's phone became very hot, so hot it burned his hand. Battery swelled up and as he was concerned about co-workers' safety (and his own) he put a box over it and it exploded in his office. Took it in to Vodacom Centurion and they send us an invoice of R5 500 to fix? It was under no circumstances his fault and now we must pay to replace. No freaking way. Its obviously a faulty device. Vodacom own up and replace it please

I have spent the whole day with my phone stating emergency calls only, I then used a colleagues phone who is also with vodacom, to contact vodacom on 082 111, and they were completely unhelpful, not knowing what to say or do.

It just happens apparently.

I have been with vodacom for 12+ years and have finally decided to drop them, because all they do is "NOTHING" to help those that need it.

I was sent a sms, "thanks for recharging. Shake every day has given you R100 Bonus airtime valid until 09/03/2018, 11.59pm."
After making a call I noticed airtime has been deducted from my account. I contacted the call centre enquiring why airtime has been deducted from my account and was informed that the airtime only apply for vodacom to vodacom calls. Nowhere in the sms was I informed of this matter. Please clarify. In another message I was informed that as part of a promotion I get 60 minutes free Vodacom to Vodacom call on the night shift (12am-5am). Why can they not specify in all their messages exactly what they mean?

In Nov 2015 I received a debit order for 2 Vodacom contracts that were opened on my name, I reversed the debit orders and went to Eastgate Vodacom where I was assisted (or at least I thought I was) by opening a fraud case and the reference number is below;

EC-0XSD-28VAMS fraudulent line ([protected] 0716135109)
Date: 29-12-2015

Your Service Request number EC-0XSD-28VAMS has been logged.
Kind Regards
Vodacom Trade Partner Support Desk

throughout the 2 years I thought this matter was resolved until I found out through Credit Bureau that I owe Vodacom R22535.00, I have called Vodacom customer care multiple times and I've been taken from pillar to post.

please advise me on what to do as I have done everything so far that I have been requested by Vodacom and there has been no solution, your service is not on!

Good day

Every day about once or twice I am busy with the call and then the call just drop. I can see the signal disappears and then comes back then I can make the call again. Sometimes after a phone call my mobile data would not work until I put the phone into flight mode.

This happens in any area whilst I am stationary so the problem isn't just a certain area I am in, I have a 4G Connection mostly when this happens.

I have switched phones so it can't be related to the device I am using.

I have received about 15 messages from Vodacom saying that they noticed I have had dropped calls and gives me free VC to VC minutes. Meaning they are aware of it but not resolving the problem.

This is the first complaint I am making and this has gone on from October 2017 already - I waited to see if it maybe gets fixed.

Good day im highly dissapointed i have been a vodacom customer for years ..a well paying loyal customer I never claimed or had issues with my phone, Dec 2017 I decided to upgrade took the phone Samsung Galaxy Tab A ...end of Feb 2018 phone out of the blue died, it was off not responding or charging... I struggled to get repair centre Jabulani centre off line for a while i waited a week then took it back to Jabulani mall they booked the phone for me few days later i get reference via sms Vodacom Repairs job no [protected] repair cost R 3, 411.48. I was horrified by this since my phone is under 2 months, I called and spoke to a rude repairs consultant told me i should have read the terms of my warranty she said my phone has a scratch on the plastic cover of the screen so that forferted the warranty, i must pay I asked her how that is related to the phone battety she said they not related but she cant help, I requested cancellation number she gave me I got my quote that is within 14 days im checking my possibilities to move since the repair cost is same amount as cancelling Im really considering a move to competitors your after service is terrible and so unfair to your consumers.. I.know you probably dont mind lossing 1 customer but please check my records my debits are up to date for years we cant say that 4 some of your clients.

My Vodacom, Donge was paid off the -8/11/2017, I phoned in and Lydia helped me to cancel my account with Vodacom, ref nr se gave me was the date 08/11/2017 and the time 11:00 - 11:27, she said I will receive an email of the cancelation. My account nr I4320483-1

On the 07/03/2018 I receive a message my account has been handed over, I never received a phone call or received any a statement from Vodacom

I phoned in again and Vakale Nkone helping me and making a joke off this hole situation, I really think is pathetic and the people is not doing their job's please go and listen to the recordings - 08/11/2017 Lydia - 11-00:11.27 and today the 08/03/2018 Vakale Nkone 08/03/2018 03:45

Vodacom Consultants I dealt with just don't give a damn who is the client and don't do their job and this record is going against my name at Trans Union.

If I don't receive any feedback on this matter I take it to the papers I have all the proof on my side.

I have settled account with attorneys on 12/12/2016. Attorneys provided written confirmation on 21/12/2016.
A recent credit check shows an amount still owing.
Please rectify immediately. Should I not have written confirmation of this within 2 weeks from this I will be left with no choice but to escalate it to the Ombudsman.

Regards
Lynette Naidoo
[protected]
[protected]@yahoo.com

January 2018 I have phoned the online vodacom department three times just to confirm when my contracts are due for upgrade. On all three times
they said the following:

...845 is due 28 Feb but I can upgrade a month earlier.
...428 is due 30 June 2018 and I can ask for upgrade end may
and my other number is later this year. Now the online department mixed up the whole upgrade thing. They have upgraded on my daughter number which is the 428 and NOT on the 845 nr as should, Which is very very unsatisfying, I have been with vodacom for years now, and now this happens. I have spoken twice to vodacom consultants on the phone the last conversation was Friday afternoon which the gentleman was very helpful, and said that he has forward the mail to the lady who done the upgrade, they will reverse it and fix it so that my daughter can still upgrade. The lady would have phaned me back on Monday 5 March 2018 which untill now never happened. I would like someone to give me a call back as this is un acceptable, Vodacom is so quick for taking the money but they mix up everything.
At this stage i am thinking of moving over to other network if this problem is not soled like in today

I have been trying to transact a new contract with vodacom for the last 2 weeks now. I did this online and after using the network for well over 10 years this is appalling.

I called in on several occassions to resolve and were put through accounts to clear status to indicate settled from current. The manager Ashley Leornard promised he will call me back after I send him some documents. To date no call after calling for the last three days and each time being promised he will call. How it came that he intervened was after a staff member who originally dealt with my application being rude about the status matter and that to me was just the last straw.

The competitor of Vodacom; namely Telkom took 48 hours to approve and wish to proceed with business. But I am waiting on vodacom to now cancel my contract request. I am so angered as I were bringing two personal contracts to vodacom and all my devices at work is from vodacom. I dont have words for this poor level of service and dont want any dealings going forward.

I have noticed with concern that every time I load artime and data, without even making a phone call, my airtime just dissappears. I have stopped using the "OK" button, as I was told that you unwiitingly subscribe to any kind of [censor], eg, games, music, whatever.
I am 65 years old and definitely not interested/in thec mood for this [censor] anymore.
Unless Voacom (a) put a stop to this thiving practise ieediately and refund me all the airtimec which probably amounts to a substantial amount by now. (b) advise me in writing to my personal email to wit [protected]@vodamail.co.za I will have no option to (a) to report this thieving practice to the appropriate regulatory board (b) at Vodacom's expense and your agreement also in writing to the same email address, change my Service Provider. I have had enough.
My cel number is [protected].
And I dare you steal one more cent from me.
Fred van der Walt

I don't know what to do anymore, my sim is not activated, vodacom call centre cannot help me with it. Its been more than 24 hours of waiting.

I was at your shop yesterday and the lady that assisted me said it will be done, i must keep checking my phone.

I have phoned in and get different stories each time form the call centre.

I could not get an upgrade as i had to cancel the phone offers i got over the phone.

No one can help and I am very frustrated.

I got the two reference numbers below for the cancellation to be processed on the 01 of March, it is still not done.

34130305302543
34130295140771

on the 17th of January 2018 I called the Vodacom retentions department to actually cancencel my contract, but was offered a deal to upgrade the number in question. The consultant was Thabang Maponamba and he took it upon himeself to upgrade another number on my account as well. I used tp previously get R55 free airtime on that number and now Vodacom has been billing me for the second number that wasnt suppose to be upgraded. I made numerous calls to have this error corrected and a manager call me back. To date they have cancelled the contract but only as at May 2018 and have been debited my account for an inactive sim card all due to staff members at the retentions department name Thabang Maponama who took authority upon himself to upgrade the second number. I have requested for his manager to call me, I have spoken yesterday the 4th of March to A tsepho Maseko to get back to me with regards to a refund and cancellation of this number, I am fed up. No reply feedback from any of vodacom management. Yet they continue to debit my account for the R55 on a non - existing number. I was given a service request number 1/[protected] to allow for the credit to be passed and the monies reversed on my account, however not sure if this will materialise as I did the same in January when I noticed that I am being billed for the airtme. I want to escalate the matter to someone who will assist but no manager in vodacom ever calls back. Now Thabang no longer works there is what the consultans tell me.
Where to from here

Sajeeda Pillay
[protected]

I purchased the iPhone 6 on the R299. I placed an online order on Monday the 18th of Feb. Phone was delivered on Wednesday the 20th. I took the phone and my iWatch to Cellucity, Walmer Park, Port Elizabeth for a data transfer and pairing. They kept the phone overnight and the following day, Thursday 21st of Feb I fetched the phone at 5pm. The next day, Friday 22nd or Feb at around 10am the phone stopped working, stuck at the apple icon screen. I took the phone back to Cellucity, Walmer Park, they referred me to the Repairs shop in Greenacres. I then drove all the way to Greenacres. Apparently Cellucity could have helped me the day before by sending the phone back but did not, Greenacres Vodacom repairs send the phone back for an OBF. I phoned, left messages and no calls were returned. Today is Monday, the 5th of March and I still have no idea what is going on, i am not receiving any feedback at ALL! The contract started and I have no phone - brillliant won't you say?
I expect feedback today please otherwise cancel the contract!

Invoice Ref K0723707, Account Ref I3841491, Order number [protected]+1, cell number [protected], ID [protected], Amanda Benade

Seems Vodacom is quick to sell a contract, quick to send a statement, quick to except money but has no interest in customer care.

Vodacom put the Sony Experia xa1 Ultra on a special in their January/ February catalogue. When I upgraded I chose the Flexi 150 package which included the said phone. Knowing that the availability is a problem they still went ahead with the contract. Now 3 weeks later and still no phone they jusy say I have to wait but cant tell me when I will recieve my phone. This is pathetic service from their side. Should have gone to CellC.

I had done the online application for a contract phone and was told the phone will be active in 24 hours time. Which was 2nd march 2018. Even today my phone is not active and was told to wait again until Monday for activation which is so frustrating because now I have no borrow a phone again until Monday bcs they said I have to wait again for 72 hours.

On Thursday 01mar2018 I loaded a 7day 250 MB data bundle and a JUST FOR ME 1GB Saturday and Sunday weekend bundle. I also had R33 worth of airtime available.

Today 02mar2018 I checked my balance at about 18h00 and there was still about R27 airtime and 153MB. When I did another balance check just after 20h00, I was stunned to see that there was not a single cent of airtime, no data and the weekend data bundle was also empty.

I can maybe understand the loss of airtime because I made quite a few phone calls in the 2 hour time frame. Even so, all the calls together adds up to 6min07sec. There is no way that in less than 2hours all my data was used and I receive SMS notifications religiously when nearing the end of my bundle. How can there also not be any data left for the weekend bundle deal when it's not even the weekend yet? This has happened numerous times in the past and now I'm really fed up. If this had to happen while i was lost or stranded somewhere then what? You wouldn't care about me as long as Vodacom gets their money that is all that matters. And who is going to reimburse me for the lost airtime and data? I spend Atleast R600 every month buying airtime and data, and it's not fair that I should still be going through this. If you do not need my business please let me know ASAP so I can go to another network

Regards
Carl Terblanche
[protected]

Thanks to Vodacoms outrageous billing fees i decided to cancel my contract.
Then the fun really began. First they could not process my request because their systems were down. Then I was told by two separate individuals that, as i gave 30 days notice no further debits would be deducted as from the 1st April (as this is when my contract ends as per the document i signed originally)

suspecting something was amiss I called back to clarify the terms of the cancellation to then be told, that the last debit order would be the 1st of May because (Irrespective of the date the customer has indicated) Vodacom deducts your cash on the 30th of the month and charges you in arrears.

Unacceptable Vodacom. My contract expires on the 1st April! I gave 30 days notice, You can't get your standard operating procedures correct...why must I pay for a contract that has ended.

Worst of all the don't tell you that you need to complete paper work to verify cancellation and then want you to FAX IT BACK? who even uses fax machines any more? Why cant i email it?

Please resolve this immediately!

I have registered a signal problem with you last year october, you have sent some one out to come and test the signal strength after a lot off following up from my side, this problem never existed here for the last 5-6 years I stayed on this premises, all of a sudden from about september last year i've got no proper signals and even had to change my computer internet to telkom. I've never heard anything from vodacom again, is this a way to steel from clients by supplying poor internet signals so that data takes longer to down load, so that we can use more data.
Like I said I never experienced this problem on this premises, can some one please let me fu... Know what are yo doing about it, im tired off paying for your [censor] service I cant use, or at least admit that you don't have the capability to sort this and allow me to cancel my contract to move to a service provider that is capable off providing what a client pays for