Vodacom

Good day,

My husband upgraded online on the 11th of June 2018. He received an invoice of an additional amount of R1900, without any explanation. After contacting Vodacom numerous times, going to the branch and emailing the accounts division, no one could explain the additional fees.

Please help us to sort this out. They now stopped our lines, and we cannot afford to sit without cellphones as he will be away from home.

Hi,

I would like to report Vodacom in Middelburg Mpumalanga.
There working hours on the door states they close at 18:00. Yesterday (25.07.2018) when I got there at 17:40 the doors were already closed. I asked them to open up so they can assist me but their response was "we are closed"
I told them it was not 18:00 yet but they refused to help me.

I am very dissapionted with Vodacom. I always fight every time I visit that store!

POOR SERVICE!

Good Day

I visited your Vodacom store in Canal Walk shop no 416 and spoke to the store manager, Morne Speelman. On application for a promotion of 20 gig for R149, as a precaution I explained that there might be a delayed credit rating on my profile due to an outstanding account which I had with Glocell which I have recently settled. Furthermore I explained that should he experience any problems, then he should contact me and I will provide him proof that the account has been closed and settled in full. On saying this, Morne then requested that I provide him with an ITC report. When I questioned this, he said that it shows on my profile that my credit rating has indeed dropped and that I couldn't afford R149 p.m. This I found strange since I havent even completed an Income and Expenses form and that I just recently qualified to purchase a vehicle. The ITC report costed me R80.70 to supply and according to the report I have an excellent status with no outstanding accounts. In fact Glocell shows a '0' balance. How can Vodacom justify my 'bad credit rating as Morne clearly confirmed that this is what reflected on my profile.

good day

I called your office today on [protected] to query my bill.
Ref: [protected]
spoke to Dorothy Segaole

I upgraded my cell phone with Vodacom, now I am being charged for my previous package as well as my current package.

when I was offered the upgrade non of this was told to me now I must just spit out money that I must get from where?

please find all my recordings of my communication with you guys I was not given that information, so best you let the consultant cover the cost because I will not.

I feel this is fraud and if that amount gets taken off my account I am not going to take action.

I am awaiting feedback from you guys ASAP

Contact Alethea Venter
[protected]

Good day,
On 13 July 2018 I was contacted by a marketing company on behalf of Vodacom, as my contracts were due for updates. I spoke to a lady by the name of Trisha Logan, who called me from [protected] at 10h25. Trisha offered me the following upgrade packages for 2 of my contracts (both packages are Vodacom Smart S packages):
Package 1 - Samsung Grand Pime Plus 2018 handset with 200 min talktime, 200 sms & 500Mb data for R289 p/month
Package 2 - Huawei Y5 Prime 2018 handset with 200 min talktime, 200 sms & 500Mb data for R309 p/month.
I told Trisha that I need to think about the offer, whereby she told me that I need to take up the offer before 12h00 that same day, otherwise I might not be abke to get that same offer again. I told her to contact me then at 11h30 to confirm by decision.

At 11h01 I was contacted by a lady called Rebecca from the same number. Rebecca offered me the same packages for upgrades, however the pricing was slightly more. Package 1 was R339 and package 2 was R359 with the same benefits. I told Rebecca that I was offered the same packages by Trisha for much cheaper than what she just offered me. Rebecca told me that the pricing she quoted me for both packages, was the correct pricing. She then referred the matter to her supervisor, and told me that she will call me later that day to find out if Trisha returned a call.

At 12h00 I received Rebecca' s call, as she wants to know if Trisha did contact me. I told Rebecca that Trisha didn't contacted me, and that I am not interested in an upgrade if it is going to cost me more as what I was offered in the 1st instance.

At 14h01 I received a call from Trisha, who apologise for calling me only then, as there was a problem with their lines. I told Trisha that I will take up package 2 for both my upgrades, which was the Huawei Y5 Prime 2018 handset, 200 min talktime, 200 sms & 500Mb data for R309 p/month. I aksed her again about the pricing and benefits, which she confirmed. After Trisha explained to me about the upgrade process, I was put through to a Manager who confirmed the upgrade, benefits and pricing with me.

On 24 July 2018, I still haven't received my 2 handsets on the 2 numbers due for upgrades. I then contacted the Vodacom upgrade dept on number 082 178 44 at 14h54 to find out why I haven't receive my handsets for the new upgrades. I was assisted by a male person called Christopher. Christopher informed me that 2 Samsung Grand Prime Plus handsets were couriered to me, however there wasn't a delivery address, so the handsets were returned. I told Christopher that I didn't order any Samsung handsets. Christopher also confirmed that the pricing of the packages were R339 p/month. Christopher called me at 15h17 & 16h51, offering me the mentioned Samsung handset, or I could get the Huawei Y5 Prime 2018 handset, however at a cost of R359 p/month. I told Christopher that I am not interested, as I was in the 1st place on 13 July 2018 offered these packages with cheaper pricing as what he offered me. Christopher said he will cancel the previous order for 2 Samsung Prime Plus 2018 handsets that went out, but not received by me.

On 25 July 2018, I called [protected], as this is the contact number of the company who call clients on behalf of Vodacom (and other service providers) for upgrades. I asked to speak to Trisha Logan, but was told that I nee to contact [protected] if I have any queries about an upgrade. I contacted above number, and told the operator about my problem. I was told that 2 x Huawei Y5 Prime 2018 handsets were ordered on 24 July 2018 for delivery to my address, however the pricing was R359 p/month. I told the operator that I didn't order the phones, and explained the whole story again. I was told that unfortunately this is the pricing and that nothing can be done about my problem. The operator told me she will cancel the order for the 2 x Huawei phones. The lady also told me that she will escalate a query, and that I will be contacted by the person (Trisha Logan) who initially contacted me for an upgrade.

At 08h39 today (26 July 2018), I was contacted by a male person calling me from number [protected] about an upgrade on my contracts. I told the person that I am still waiting for my 2 handsets since 13 July 2018. He told me that 2 handsets were ordered on 24 July 2018, however for a cost of R359 p/month. I told the person I didn't agreed to this upgrade at all, whereby I was told that the order for the 2 handsets will be cancelled.

To date (26 July 2018 - 13h45), nobody contacted me yet about solving my problem.
All I want is to receive my 2 handsets offered to me at the pricing qouted on the 13th of July 2018 by Trisha Logan. I am not prepared to take up any other upgrade, as then I have to pay for Vodacom's mistake. If Vodacom is contracting outside companies to contact Vodacom clients, then Vodacom must make sure the company and operators give the clients the correct information and pricing.

I have been told by all the operations the following when the contacted me: "Sir, all calls are recorded for security purposes".
Now I ask you, is it for the security purposes of the company that these calls are recorded? What about the customer, is it not for my security purposes as well? Can't someone please listen to the recorded call on 13 July 2018 between myself and Trisha Logan, and please solve my problem.

Thank you

Francois Marais
[protected]
f.[protected]@vodamail.co.za

Yesterday(25-07-2018) I bought 250mb social data that was suppose to be valid for 1 day and the purchase was successful, I logged on to my facebook for few minutes and the network was not responding and I quickly checked my airtime balance, it was 0.00 whereas I had airtime left after the purchase. So the social bundles were not available after all yet I received an sms in the morning(26-07-2018) informing me that my bundles had expired.

Vodacom bills me an astronomical rate which they want to deduct now end of month for out of bundle rates, whilst I am on a top up [protected]@
I phoned in to report this and to request a correction, and they say they can see on the system I am on top up but they cannot stop the debit order from going through.
I cannot afford this debit order to go through end of this month. Why can they not own the problem they created and FIX IT!

Vodacom is a joke, I have to submit my cancellation to change the cell phone to pay as you go, I have power of attorney over my husband's account and even received a reference from them that they received all documentation, they still have not cancelled my vodacom account. I keep getting transfered from customer care to cancellation department, to legal department. Legal department doesn't even answer my calls. One of your customer care staff pretended to be in the legal department.

Your business is a joke.

Good Day,

On the 23.07.2018 I went to Vodacom store at East Rand Mall the second store at entrance 1, my contract recently ended with Vodacom so I decided to port my number to 8ta "Telkom". The problem I have is that my phone is locked because their is a Vodafone protector on and it requires a pin which I tried myself first and I could not come right so I went remove the pin, the consultant who assisted me was nice he try to find out from his Boss or who ever that was can't remember if his name is Riaan or Johan who was very rude when the consultant ask him who, what and where it can be done and this guy was like no no no you must go to lake side mall to fix it why the hell did he had to say no so many damn times if he can't speak to people then he should not be there. I'm sure if I was white he would have said it nicely or assisted her / him. I was so angry I kept quiet and just did the sim swop for my other phone and left. I went to the Vodacom store next to them to find out if they can help and I was assisted the consultant took my phone and said I will help and took my phone and advise I should come and pick up it today. So if the consultants from the other store can assist me so nicely and did not even mention lake side once why could this person just did the same is it because it was not a sale, get your priorities straight we all spend money I did ask for it to be done for free.

My old contract ended, I got called and offered a 2 gig a month data for R200. I was not told this would be a two year contract - but a month to month payment and able to cancel. I tried getting hold of vodacom relentlessly to put and end to this new 2 year contract I didn't want. This was all done over the phone and I received no information or confirmation that I wanted to sign for a 2 year subscription.

After countless emails, no responses. I cancelled the debit order, now I am being told I owe money. R1000 plus to be exact. I refuse to pay this.

Hi

I took my LG handset (model LG G6-H870 to Vodacom shop eastgate for repairs on the 11/07/2018 the charging light was flickering the hole time without any charger plug in. They told me they must send it in for repairs as they could not do it at the shop, no problem with that. I did received sms`s to indicate the progress of the repairs Job Number [protected]. After a couple of days I received a sms stated that the device was ready for collection at the shop. I went to the Vodacom shop on the 12/07/2018 with all the require documents just to be very disappointed to received my device and it was still doing the same. Know they told me they have to send it back to the repair centre. I is totally very disappoint with Vodacom even the cell phone got been scratched, I ask for a lone phone this time but there are always none available as usually, now I must with out my phone for another 7-10 working days. I just feel is totally unacceptable to been treed by so big company Vodacom

I have been calling vodacom for cancellation since May for number [protected]. On the 14th of May they told me my account was in arrears with the amount of R408.90 which I immediately left. I was told that the contract would be cancelled. What poor service! Up to date no issue was resolved and I am still receiving calls that I am in arrears. On the 14th of June they sent me ref Jr's that my issues have been submitted, and still they keep on calling and because of poor service I am in arrears again, which I refuse to pay until I can trace and receive all recorded conversations.

On the 12 july I called the vodacom cancellation line but instead I decided to do an early upgrade after being convinced that it is possible. I was helped by a melusi, he was good and gave me good offers. He told me that I would receive an sms to confirm my order and then a consultant will also call to do the final confirmation.

The sms did come repeatedly and confirmed which depleted my airtime, but no phone call was forthcoming after repeatedly calling to check how far. Only monday the 16th after now complaining of the declining service did I receive a phone call from mothusi. He was helpful and the only thing I asked was to change the color of the handset as I have realised that my husband and I ordered the same handset of the same model and colour. Mothusi confirmed that he will cancel my contract but will resend it for reapplication and that the latest I will receive the handset will be on thursday the 19th july.
Thursday the 19th when I did a follow up I was told that my order was cancelled and was not resent back to melusi for reprocessing.

The consultant was rude and I forgot her name but I believe your calls are recorded for quality and security purposes. I was upset of the declining service of vodacom, instead she bacame impatient and rude.

Friday the 20th I called again, still it has not been sent back to the original consultant melusi and was told an email will be fowarded to him to call me.

Still waiting...

Maybe it's time I moved to telkom mobile
[protected]

good day

i bought a 1G data bundle last night, 19/07/2018 - at 07h05 the bundle was depleted.

all my apps i have are set that there are no notifications and used offline. at home i use the wi-fi and not my data bundle.

the last week of june & the 1st week of july i used R1000 to buy data & airtime which was used and i had no applications on my cel that could have used any data.

it seems whether i have social media apps & games on my cel or not makes no difference as my data & airtime gets depleted either way.

cel [protected]

I went to Vodacom The glen to pay my account, but unfortunately money was allocated to the wrong account twice.I've been waiting for my account to be updated since last year December.everytimre u call I'm being told nothing can be done because Vodacom's accounts department is not in South Africa. Once or twice a month my phone gets blocked because vodacom claims that I owe them. I need this sorted ASAP. I've asked Vodacom the Glen to refund and I was told they can't do that. What else must I do

I had 967MB today before I switched my data off. When I put my data back on, my messages on Whatsapp wouldn't go through so I checked my balances again to find that there is nothing left. 0.00 and my airtime is gone too. My question now is WHERE IS MY DATA? How can my data disappear when my data was OFF. This is not right, I paid a lot to get data and then it all vanishes in about 10 minutes without me doing anything on my phone or with my data. Please help me

In 2014 I took out a contract for a data dongle and closed it in 2016. During this time I paid my contract every month and even had a debit order set up for this.

Now, in 2018 I want to get a credit report done and I get told that Vodacom has listed me because of an outstanding balance on an account of R559.

I call Vodacom legal and after about 15 minutes of being redirected to different people I get through to someone at Legal who says that I owe around R770. The amount is not the issue.

The fact that you still have my banking details and didn't take it off my account when I closed my account is absolutely mind boggling. Why Vodacom didn't email me is also a complete mystery.

Now I am still waiting for Vodacom to take the R770 out of my account so that this process can be completed so that I can get an actual pre qualification for a home loan.

I am along standing customer of Vodacom 25+ years.
In May I was advised my existing contract was due for renewal. Through my enquiries to renew I established Vodacom couldnt provide what I needed. I established Telkom could, when I called to cancel my contract I was informed because of my long standing relationship with Vodacom I could negotiate a deal similar to the one Telkom had offered me. This I did and signed a quote on 18.5.2018 which I emailed was called back by Lesego in the contracts dept to confirm receipt and acceptance.
June and July accounts received have billed me incorrectly.
9.7.18 I called Vodacom and was transferred to many different dept. eventually Imphiwe promised to ask the supervisor Sihle to call me which didnt happen. So I called cancellations again on 10.7.18 to query and spoke to Bongiwe in Cape Town who provided me with an email address and advised I will receive a call from a supervisor. I emailed the quote to the given address but it returned incorrect despite my repeating it back to her when she gave it to me. She also promised to call me on 10.7.18 to confirm receipt which she didnt do.
On 15.7.18 still no response I called and spoke to Nozipho Ngwenya who promised to get her supervisor to call, this is after I sent him the quote in question. His name Emmanuel Ramavhale.
17.7.18 received an email from Emmanuel Ramavhale stating he was busy with my query and will give feed back today 17.7.18.
19.7.18 no response to an email to Emmanuel Ramavhale or a call to Nozipho Ngwenya.
I am now at my wits end as to what do I to get Vodacom to address an issue of overcharge on my account.

COMPLAINT AGAINST: VODACOM

ACCOUNT NO: QV260092-8

COMPLAINANT: JACQUES STEYN - IDENTITY NO: [protected] 5

REASON FOR COMPLAINT: ITC LISTING & BILLING DISPUTE

Explanation for complaint:

I am in the process of applying for a homeloan to purchase a house. My bank consultant notified me about the ITC listing with Vodacom that was listed in 2002. The Monthly Payment profile reflecting as Paid up (Note that all payments were always via debitorder) - Amount owed according to Vodacom is R2155.00.

During September 2017 I decided to end my contracts with Vodacom. I settled the full account on 19 September 2017.

In December 2017, all of a sudden I got a message from my bank that Vodacom debited my account with R2155.00. It was then reversed by them, and debited again. I immediately visited Vodaworld Midrand and logged a query. They advised that the query will take 7-14 working days. No feedback was received from Vodacom. I then visited Vodashop Lakeside Mall Benoni, and logged a query with their customer care consultant, this have been done already 3 times over a period. Still no feedback neither response. In between this period numerous phone calls were made to Vodacom. I also received phone calls to make payment for the amount outstanding, explaining to them everytime the whole matter each time. I have now been handed over to your collections.

I only have one contract with Vodacom currently which I pay monthly for a Laptop contract.

I am really despondent and really just want to resolve this matter, PLEASE I ASK YOUR ASSISTANCE.

****PLEASE NOTE THAT THIS MATTER WAS ALSO REPORTED TO ICASA*******

I purchased a new sim card that was Rica on the same day at the store I purchased from and was informed I will receive my cell number via SMS within 24hours.
Its now more than 4 days since I purchased and installed this sim and still no number.
The sim card number for the starter pack I purchased is [protected].
Please can I just get a number allocated to me so I can continue with life.

My contact number is [protected].