Vodacom

Yesterday(25-07-2018) I bought 250mb social data that was suppose to be valid for 1 day and the purchase was successful, I logged on to my facebook for few minutes and the network was not responding and I quickly checked my airtime balance, it was 0.00 whereas I had airtime left after the purchase. So the social bundles were not available after all yet I received an sms in the morning(26-07-2018) informing me that my bundles had expired.

Vodacom bills me an astronomical rate which they want to deduct now end of month for out of bundle rates, whilst I am on a top up [protected]@
I phoned in to report this and to request a correction, and they say they can see on the system I am on top up but they cannot stop the debit order from going through.
I cannot afford this debit order to go through end of this month. Why can they not own the problem they created and FIX IT!

Vodacom is a joke, I have to submit my cancellation to change the cell phone to pay as you go, I have power of attorney over my husband's account and even received a reference from them that they received all documentation, they still have not cancelled my vodacom account. I keep getting transfered from customer care to cancellation department, to legal department. Legal department doesn't even answer my calls. One of your customer care staff pretended to be in the legal department.

Your business is a joke.

Good Day,

On the 23.07.2018 I went to Vodacom store at East Rand Mall the second store at entrance 1, my contract recently ended with Vodacom so I decided to port my number to 8ta "Telkom". The problem I have is that my phone is locked because their is a Vodafone protector on and it requires a pin which I tried myself first and I could not come right so I went remove the pin, the consultant who assisted me was nice he try to find out from his Boss or who ever that was can't remember if his name is Riaan or Johan who was very rude when the consultant ask him who, what and where it can be done and this guy was like no no no you must go to lake side mall to fix it why the hell did he had to say no so many damn times if he can't speak to people then he should not be there. I'm sure if I was white he would have said it nicely or assisted her / him. I was so angry I kept quiet and just did the sim swop for my other phone and left. I went to the Vodacom store next to them to find out if they can help and I was assisted the consultant took my phone and said I will help and took my phone and advise I should come and pick up it today. So if the consultants from the other store can assist me so nicely and did not even mention lake side once why could this person just did the same is it because it was not a sale, get your priorities straight we all spend money I did ask for it to be done for free.

My old contract ended, I got called and offered a 2 gig a month data for R200. I was not told this would be a two year contract - but a month to month payment and able to cancel. I tried getting hold of vodacom relentlessly to put and end to this new 2 year contract I didn't want. This was all done over the phone and I received no information or confirmation that I wanted to sign for a 2 year subscription.

After countless emails, no responses. I cancelled the debit order, now I am being told I owe money. R1000 plus to be exact. I refuse to pay this.

Hi

I took my LG handset (model LG G6-H870 to Vodacom shop eastgate for repairs on the 11/07/2018 the charging light was flickering the hole time without any charger plug in. They told me they must send it in for repairs as they could not do it at the shop, no problem with that. I did received sms`s to indicate the progress of the repairs Job Number [protected]. After a couple of days I received a sms stated that the device was ready for collection at the shop. I went to the Vodacom shop on the 12/07/2018 with all the require documents just to be very disappointed to received my device and it was still doing the same. Know they told me they have to send it back to the repair centre. I is totally very disappoint with Vodacom even the cell phone got been scratched, I ask for a lone phone this time but there are always none available as usually, now I must with out my phone for another 7-10 working days. I just feel is totally unacceptable to been treed by so big company Vodacom

I have been calling vodacom for cancellation since May for number [protected]. On the 14th of May they told me my account was in arrears with the amount of R408.90 which I immediately left. I was told that the contract would be cancelled. What poor service! Up to date no issue was resolved and I am still receiving calls that I am in arrears. On the 14th of June they sent me ref Jr's that my issues have been submitted, and still they keep on calling and because of poor service I am in arrears again, which I refuse to pay until I can trace and receive all recorded conversations.

On the 12 july I called the vodacom cancellation line but instead I decided to do an early upgrade after being convinced that it is possible. I was helped by a melusi, he was good and gave me good offers. He told me that I would receive an sms to confirm my order and then a consultant will also call to do the final confirmation.

The sms did come repeatedly and confirmed which depleted my airtime, but no phone call was forthcoming after repeatedly calling to check how far. Only monday the 16th after now complaining of the declining service did I receive a phone call from mothusi. He was helpful and the only thing I asked was to change the color of the handset as I have realised that my husband and I ordered the same handset of the same model and colour. Mothusi confirmed that he will cancel my contract but will resend it for reapplication and that the latest I will receive the handset will be on thursday the 19th july.
Thursday the 19th when I did a follow up I was told that my order was cancelled and was not resent back to melusi for reprocessing.

The consultant was rude and I forgot her name but I believe your calls are recorded for quality and security purposes. I was upset of the declining service of vodacom, instead she bacame impatient and rude.

Friday the 20th I called again, still it has not been sent back to the original consultant melusi and was told an email will be fowarded to him to call me.

Still waiting...

Maybe it's time I moved to telkom mobile
[protected]

good day

i bought a 1G data bundle last night, 19/07/2018 - at 07h05 the bundle was depleted.

all my apps i have are set that there are no notifications and used offline. at home i use the wi-fi and not my data bundle.

the last week of june & the 1st week of july i used R1000 to buy data & airtime which was used and i had no applications on my cel that could have used any data.

it seems whether i have social media apps & games on my cel or not makes no difference as my data & airtime gets depleted either way.

cel [protected]

I went to Vodacom The glen to pay my account, but unfortunately money was allocated to the wrong account twice.I've been waiting for my account to be updated since last year December.everytimre u call I'm being told nothing can be done because Vodacom's accounts department is not in South Africa. Once or twice a month my phone gets blocked because vodacom claims that I owe them. I need this sorted ASAP. I've asked Vodacom the Glen to refund and I was told they can't do that. What else must I do

I had 967MB today before I switched my data off. When I put my data back on, my messages on Whatsapp wouldn't go through so I checked my balances again to find that there is nothing left. 0.00 and my airtime is gone too. My question now is WHERE IS MY DATA? How can my data disappear when my data was OFF. This is not right, I paid a lot to get data and then it all vanishes in about 10 minutes without me doing anything on my phone or with my data. Please help me

In 2014 I took out a contract for a data dongle and closed it in 2016. During this time I paid my contract every month and even had a debit order set up for this.

Now, in 2018 I want to get a credit report done and I get told that Vodacom has listed me because of an outstanding balance on an account of R559.

I call Vodacom legal and after about 15 minutes of being redirected to different people I get through to someone at Legal who says that I owe around R770. The amount is not the issue.

The fact that you still have my banking details and didn't take it off my account when I closed my account is absolutely mind boggling. Why Vodacom didn't email me is also a complete mystery.

Now I am still waiting for Vodacom to take the R770 out of my account so that this process can be completed so that I can get an actual pre qualification for a home loan.

I am along standing customer of Vodacom 25+ years.
In May I was advised my existing contract was due for renewal. Through my enquiries to renew I established Vodacom couldnt provide what I needed. I established Telkom could, when I called to cancel my contract I was informed because of my long standing relationship with Vodacom I could negotiate a deal similar to the one Telkom had offered me. This I did and signed a quote on 18.5.2018 which I emailed was called back by Lesego in the contracts dept to confirm receipt and acceptance.
June and July accounts received have billed me incorrectly.
9.7.18 I called Vodacom and was transferred to many different dept. eventually Imphiwe promised to ask the supervisor Sihle to call me which didnt happen. So I called cancellations again on 10.7.18 to query and spoke to Bongiwe in Cape Town who provided me with an email address and advised I will receive a call from a supervisor. I emailed the quote to the given address but it returned incorrect despite my repeating it back to her when she gave it to me. She also promised to call me on 10.7.18 to confirm receipt which she didnt do.
On 15.7.18 still no response I called and spoke to Nozipho Ngwenya who promised to get her supervisor to call, this is after I sent him the quote in question. His name Emmanuel Ramavhale.
17.7.18 received an email from Emmanuel Ramavhale stating he was busy with my query and will give feed back today 17.7.18.
19.7.18 no response to an email to Emmanuel Ramavhale or a call to Nozipho Ngwenya.
I am now at my wits end as to what do I to get Vodacom to address an issue of overcharge on my account.

COMPLAINT AGAINST: VODACOM

ACCOUNT NO: QV260092-8

COMPLAINANT: JACQUES STEYN - IDENTITY NO: [protected] 5

REASON FOR COMPLAINT: ITC LISTING & BILLING DISPUTE

Explanation for complaint:

I am in the process of applying for a homeloan to purchase a house. My bank consultant notified me about the ITC listing with Vodacom that was listed in 2002. The Monthly Payment profile reflecting as Paid up (Note that all payments were always via debitorder) - Amount owed according to Vodacom is R2155.00.

During September 2017 I decided to end my contracts with Vodacom. I settled the full account on 19 September 2017.

In December 2017, all of a sudden I got a message from my bank that Vodacom debited my account with R2155.00. It was then reversed by them, and debited again. I immediately visited Vodaworld Midrand and logged a query. They advised that the query will take 7-14 working days. No feedback was received from Vodacom. I then visited Vodashop Lakeside Mall Benoni, and logged a query with their customer care consultant, this have been done already 3 times over a period. Still no feedback neither response. In between this period numerous phone calls were made to Vodacom. I also received phone calls to make payment for the amount outstanding, explaining to them everytime the whole matter each time. I have now been handed over to your collections.

I only have one contract with Vodacom currently which I pay monthly for a Laptop contract.

I am really despondent and really just want to resolve this matter, PLEASE I ASK YOUR ASSISTANCE.

****PLEASE NOTE THAT THIS MATTER WAS ALSO REPORTED TO ICASA*******

I purchased a new sim card that was Rica on the same day at the store I purchased from and was informed I will receive my cell number via SMS within 24hours.
Its now more than 4 days since I purchased and installed this sim and still no number.
The sim card number for the starter pack I purchased is [protected].
Please can I just get a number allocated to me so I can continue with life.

My contact number is [protected].

As the Chairperson of small bussiness in my Ward of responsibilities we not getting a fair change to be employed by your contractors and the disrespect towards SMME's by financially abusing them with the kind of rates being offered and a list of other grievances.

I would appreciate if your office can look into the matter and contact me on Cell No [protected] or email me [protected]@gmail.com

Thanks in advance

Regards
Gavin Jonas

A complaint was lodged with Vodacom on Tuesday the 17th of July 2018 with reference 1/[protected].

On the 6th of May 2018 I've upgraded my data line at Vodacom Clearwatermall @ 10:56. Consultant C Daniels assisted me with the upgrade.

After I've decided on the data contract suitable for me the consultant explained to me that I will not avail of the full data contract for the month as I upgraded on the 6th of the month. I agreed and said to her that I fully understand.

I SPECIFICALLY asked the consultant what will happen if I've depleted my data whereby she replied that I will not be able to continue unless I top up with data. I then still showed thumps up and said to her this is exactly what I want.

WHOW ... only to find out that my bill for the month of June was over R30 000. YES THIRTY THOUSAND RAND!

Needless to say... all other 3 contracts that I have with Vodacom was cut due to this.
My child in the Western Cape can not make contact with me at all due to this LOVELY ERROR.

I've received an email from below and are unable to open the link

-----Original Message-----
From: NoReply.[protected]@vodacom.co.za [mailto:NoReply.[protected]@vodacom.co.za]
Sent: Wednesday, 18 July 2018 2:21 PM

I'm not going to pay this money as this was incorrect information that was given to me by the consultant at Vodacom Clearwater Mall Branch.

I request that Vodacom urgently contact me to get this sorted out!

I need to get in contact with my child in the Western Cape.

In December 2017 Vodacom sent me an sms to notify that I must upgrade my contract/phone. I then did so. But no one informed me that my contract actually only expires end of May 2018.
I only realised by end February that they are charging me double the amount, when I enquired about it I was told that my previous contract only ends May 2018 and that I am paying for 2 handsets.

I have contacted Vodacom a few times about this, because if I knew that i was going to be paying double I would have waited until end of May 2018. I feel it is their responsibility because they sent me a message to upgrade and did not inform me that I would be paying double. I do not have the financial capacity to pay this extra, and have told them this more than once, now they have cut of my cellphone service, I have made payments every month but not the full payment, as I have asked then numorous times to sort this out, refund me on moneys already paid and stop asking double. They do not want to give me a refund, or make any other arrangement. They also will not activate my cellphone again until full payment is made, which I also cannot do due to losing my job. I need my cellphone to work because we live in an remote area and this is the only form of communication I have, safety wise I cannot contact anyone if I am in trouble.

I urgently need my phone back online and to be refunded for the 4 months extra payments that I have made and the other 2 months extra payment wanted from me to be taken back by Vodacom. If they are not able to do this they have to stop my current contract without any extra payment from me, I am happy to hand in the phone.

I don't want to speak to a machine called TOBI i need to be assisted by a human

Last night i hard airtime of R7, 00 and a balance of 14, 00MB of data i sent one facebook comment and my data and airtime was depleted and all my back ground data is restricted on my phone and i do not have subscriptions on my number i checked all of that before i called Vodacom this morning and they could not assist me or give me my airtime back, when i call them now they are putting me to this TOBI thing i do not want to deal with that

I have been a customer of vodacom for more than 5 years i need my airtime back R7, 00 is a lot of many.

Upgrade was completed online on the 08 July 2018, still have not received the new device, no feedback as to why the device was returned back to the client as per the RAM website, not a call or a message from Vodacom fo an update, pathetic service from Vodacom, the worse thing about dealing with Vodacom is trying to call in their customer care numbers, after waiting for 20-25 minutes the consultants are so fast to trasnfer the call instead of trying to assist, and they 90% of the time cannot assist with the query