Vinted review: online purchase via vinted – parcel delivery and buyer protection

Vinted marked my parcel as “delivered” even though it was never physically delivered — and they transferred my money to the seller.
I received no product, no support, and no refund. Their system closed the transaction automatically and refused to investigate, citing a rigid 2-day complaint window that had already expired due to a medical emergency.
This isn’t just poor service — it’s a clear violation of EU consumer protection laws. Vinted took my money without providing the service, which amounts to unauthorized enrichment. I’ve filed a formal complaint with the European Consumer Centre, because this is not an isolated case — it’s a systemic issue affecting many users.
If you’ve experienced similar treatment, speak up. Platforms must be held accountable.
#VintedComplaint #ConsumerRights #ECCNet #BuyerProtection #VintedReview