Vinted
reviews and complaints

Hi. I bought an item off a seller but a few days later, recieved a different item in the post which I had not ordered and she had not sent. By process of elimination I managed to work out where the mix up had happened and contacted the seller. She messaged vinted to say the locker system must have mixed up some parcels and therefore I haven't recieved her actual parcel. As I didn't reply to a message within 24 hours because i was ill and not on my phone, vinted approved the transaction even though both parties had said that I hadn't recieved anything. Once I got back in touch, 2 days later, I was basically told tough

I am compelled to raise a complaint on Vinted about the recent experience where me and buyer who after the initiating the sale could not agree on things but the to my drawback I had nothing as the item was with the buyer and money with Vinted.

Vinted decided to return the money to the buyer without ensuring my item is back with me which is appalling as a process and to me it is bias towards the buyer.

So, now I have neither and have decided to share the experience to make general awareness and raise a complaint on Vinted.

I do not blame buyer as it is ok to agree to disagree but like buyer's interest was secured I was expecting a similar treatment but hey only if the world was an ideal place.

I listed an item and chose small parcel. The buyer ignored my postage listing and opted for a large letter. This meant I had to post the item and they would reimburse me. I posted it at large letter as that’s what they paid for. Typically it was insufficient postage so she refused to pay the difference and collect from sorting office. Vinted refunded her and now I don’t have the item back and I’m out of pocket postage wise- how is that fair? They should have atleast paid me the postage?

As both a buyer and seller on vinted with a credit balance on my account can no longer purchase anything at all as the card details can not be updated. The reason is failed authorisation - this is a problem with vinted and there payment platform no resolution and upon further investigation it has been around for 18 months or longer. No accountability or resolution fobbed off with the same please be patient we will be in touch in 48 hours, no reply then you follow it up to receive a 5 day time period then a 72 hour period. There is no investigation or resolution they are fraudulent and are not accountable. Unfair to all buyers and sellers!

on 9/29/2022 a purchase was made for a coach handbag for 10.00. After the package was received, I read the feedback. The buyer stated she had received the wrong bag. But she stated she would keep it. I contacted her and requested her to return the bag, if she was not satisfied. Also stated the bag was the same one pictured. I also, requested her to send pictures of the bag. Later is received the pictures of what i had posted. Never, getting pictures of the bag, she claimed i had sent. I blocked her, when i saw, she was not agreeable. Like saying you do not know when you are messing with. Later, she contacted me again, this time with a different username. This time i was called a [censored], I blocked her again. I contacted customer service at vinted. I was told this Secord user was not violation of policy. Amazing, so harassment, threats and other unprofessional actions, are find with vinted. Now, i understand how they are. No action. Office in Luthuania. Beware

I ordered two tops from a seller as a bundle. When they arrived, one of the tops was not what I ordered so I contacted her to let her know she had sent the wrong top and attached pictures of the top I had received. She said I could return it for a refund but as it was bought as bundle I would have to return the other top too. I then get told I have to stump up the postage! Further more she lives in Scotland ( i am in Manchester). I complained to Vinted explaining I should not have to do this as this is not my error and so the onus should be on either the seller or Vinted as I paid a buyers protection fee. The seller declined to pay for the postage as Vinted said it is up to me! As I refused to do this, Vinted have since transferred the money to the seller so I am now also out of pocket. I am absolutely amazed that someone is allowed to advertise an item and send the wrong item out and get away with it. I wish to make a formal complaint and I would like to outcome to be that I get a refund and for this situation not to happen again to anyone else.

I recently sold an item on Vinted with custom shipping. I have used the same custom shipping for 3 other Vinted transactions plus other things. The person did not receive the item. They were very (almost too understanding) so I am now a bit suspicious that they did receive the item. Regardless, I found something saying I would be able to receive compensation as the seller. The buyer contacted Vinted so I got a message to say I needed to respond in 48 hours. So I contacted Vinted about this and showed them the information about the seller also receiving a refund, and was told I needed to wait, then told again I needed to wait another 9 days (from a total of 21 days) to intervene. I then got another message saying I needed to get in contact with Vinted and I got another message saying it was being looked into. Eventually I got messages saying that I wouldn't be refunded because it was custom shipping. I am very disappointed to say the least as on more than 2 occasions I was giving false hope about getting a refund, being told to just wait. I was even told if I had proof of the shipping receipt I could get a refund. Why was I given the wrong information by 2 customer agents, and automated messages? I feel very disappointed with Vinted, and would be grateful if as a gesture of goodwill that this has taken 26 days, of back and forth, if the money was refunded to me, as I have wasted my time trying to discuss this with Vinted and the buyer, plus the shoes and money!

The courier lost my parcel and Vinted will not support me with my lost item. Claim that because the item was not delivered (which of course it wouldn't as it is lost!) I need to wait to receive it back?! LIKE WHAT?! My buyer luckily got their money back however they will not offer compensation. Disgusting behaviour, I couldn't believe it.

I have spoke to them about 3 times and they always say "Well your order is now cancelled so because of the limitations in our system we cannot help you!" This is unnaceptable.

I bought a used smart watch from a buyer on the 09/09/2022. The seller shipped the item to me on the 11/09/2022. I was able to track the item right till it was delivered on the 15/09/2022. When it arrived it was a small flat package which immediately raised my suspicion, when opened there was only a flat piece of cardboard inside. I immediately raised an issue with Vinted and sent photographs, I also messaged the seller as advised in Vinted complaints policy. I asked the seller for a refund as there was nothing inside the parcel almost immediately the screen on my phone flickered and the item was suddenly marked as received on the Vinted message thread. I did not press anything on the screen to do this. Vinted later messaged me to say there was nothing they could do as I had marked this item as received which I told them I certainly had not. Why on earth would I do this when I had contacted them and sent photos of an empty package.

I had sold an item on Vinted who sent me a shipping label to use and told me the shipping provider which was Evri. The item was sent on the 5th of September where I had shipping proof however I was not aware that evris tracking process was not working and tracking was therefore not updating. When looking at the tracking it wasn’t updated but stated to come back in 48 hirs and recheck which I did and it wasn’t. I marked the item as shipped and informed the buyer and raised a support call. The buyer said they would check the local parcel shop and confirmed the parcel was received which I sent to Vinted however the transaction was cancelled. After 4 days due to no tracking info. They have not offered any assistance in how I get the money and have refunded the buyer even though I have sent all requested Information to them and will not explain how I get my money given the item was sent in good faith and the buyer received it (the buyer has confirmed this in writing) I have a copy of all correspondence with buyer and Vinted they have advised me to repost but I don’t get how I stop others buying the item someone already has?

Even though I have asked to make a complaint and asked for this to be investigated they have stated it is protocol which makes no sense as this was caused by an error In their systems?

I had asked for this order to be suspended so this didn’t happen but they take so long in getting back to you. They appear to be a fraudulent company with no support processes to resolve issues they have caused out of my control.

My account was blocked due to not following there rules which I did I had all good reviews with no issues . They’ve blocked my account I can’t access my funds of over £100 I received an item with period stains in won’t allow me to report this to the seller . Another item I brought was lost and Vinted didn’t allow me to claim my refund so now lost out on money and Vinted are useless not responding !

I sent off 2 parcels on 23.5.22, both buyers received items on 25.8.22. I informed Vinted that I sent these off but they cancelled them both and refunded the buyers who have the items as I was unable to use certain shipping labels. They are now refusing to give me MY money back as the buyers won’t buy again. I have them the tracking number which they claim is different. The one buyer has already told me she received the item but had an email saying it wasn’t sent.

Tracking number was P5544657.

I will NEVER use Vinted again.

I sold a pair of toddler nike trainers on Vinted for £8 they are currently retailing at over £30 they was clean (few marks) but nothing in comparison to what state they are in now. The lady wanted a refund, I was not happy about this as in the condition they are now in I would not be able to re sell, I sent pictures of the condition the shoes was sent in to Vinted and explained the situation they have said she is in her right for a refund. They clearly have not investigated on both ends only on the buyers end which is not fair for sellers rights. From what I can make of it this woman decided she did not want these trainers anymore or she bought the wrong size and realised the only way she could get a refund would be to say they was not what she was expecting and make marks on them to support this. Vinted do not care about any evidence I support towards this to suggest otherwise.

I am asking for a refund of postal cost of £4.45 as a gesture of goodwill for a mistake by the seller. They say that you have a protection which you pay for on top of your purchase and refuse to waver on what essentially not my fault.

As one of my first purchases from the above company I completed the transaction when I should have pressed that there was a problem.

All I keep receiving is the standard “ you completed the transaction so we cannot do anything” what is the buyers protection premium for if not to help you?

My account with Vinted is Vodkas211074.

I bought a jacket from Vinted that was described as 'new with tags' but when it arrived there was a charge hole underneath the arm. I immediately asked the seller for a refund and was told by the seller and Vinted that I would need to return and pay for postage.

I did this, but the courier tried to deliver three times and the seller would not contact the courier to resolve. The item was returned to me.

I contacted Vinted to explain and they told me that I would need to return again and pay for postage. But they would not refund until the seller had verified that they had received the parcel. I don't know how I can get the parcel to the seller if they will not work with me to receive it.

I need help with this, and the Vinted team will not respond to my questions.

I have sent 2 items, paid about 40.00 in postage, and reading reviews, item is lost and no protection for seller. So my items are gone and tough! My question is why are there no consequences for these guys to be investigated or shut down?

I have sent a huge basket and a huge box of toys. These were my daughters toys that she was wanting to learn how to buy and sell to earn pocket money!

I read everyone's having the same problem. I did the postage myself! Why is it that people like this get away with it?

Sold a t shirt on Vinted, proof of postage and proof of delivery sent to Vinted to assist as buyer still not paid for a week.

Vinted policy is buyer has to update site with received before a seller can obtain the money.

I contacted the buyer and asked them to update - no update.

Contacted Vinted to intervene and was advised I had to wait a further 8 days.

Parcel sent on Aug 12th with a label supplied by Vinted / buyer. Address 100% correct. It shows at out for delivery on the 13th, which is too quick to be correct. It then shows as “return to sender” on August 14th. The recipient never had an attempted delivery.

When checking this in the Vinted app the parcel history stops on August 14th with “returned to sender”. When checking this in the Evri app, it’s still showing as “on it's way” BUT the address is for a parcel shop, not the recipient. None of this makes sense.

You are not listening to me…. I have supplied you with all the evidence, proof that the parcel was sent, actually extremely quick as per my profile. It’s obvious you haven’t even looked at the evidence. Theirs no personal experience with Vinted it’s like speaking to a robot…. Please, please read through all the evidence that I have sent you. Digest it and you will fully understand that the fault is not with me the seller, as the process clearly shows that the parcel was sent….so how on earth can I relist the item….the issue is with your process and believing the courier business who are incompetent more than you actual client - me the seller. I would like a full refund and your negative incorrect review removed from my profile. I would also like to make a formal complaint. Please urgent advise. Kind Regards

This is one of 41 transactions on the vinted site taken from my credit card account fraudulently on the [protected] totalling over £750.

Can someone please help to track down the buyer and sellers as the goods will obviously not have been delivered to the credit card registered address.

I do not understand how this can happen if even the basic security measures for online purchasing have been followed by your set up.

There is clearly a problem