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4.2 9 Reviews 407 Complaints
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Vinted Reviews 2004

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12:00 am EDT
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Vinted Mixed Experiences on Vinted

As someone who has been both a buyer and a seller on Vinted, my experience has been quite mixed. While I have found some great deals and managed to sell a few items successfully, there are significant issues that need to be addressed. The customer service is lacking, especially when it comes to resolving disputes and providing adequate buyer protection. I have encountered situations where items were not as described, leading to disputes that were not handled effectively. Additionally, the platform's policies can be rigid, leading to frustrations for both buyers and sellers. While Vinted offers a convenient way to buy and sell pre-owned items, improvements are needed to enhance the overall user experience.

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5:55 pm EDT
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Vinted I love it

I love it. The app is easy, good customer service, great buyers and sellers. If you read guidelines and follow rules you should have no problems. I am very confused by a lot of the negative comments here. They have gone out of there way to help me as a seller and a buyer several times. I average about $250 a month. Could not be happier.

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5:27 pm EST
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Vinted I like vinted

Even do i saw all these bad reviews i been with vinted for about a year i have sold and bought items on this site and i have never had a problem. The only issue is, if you as a seller dont send an item they give u a negative feedback, but other than that i have sold a little over $1000 and i can deposit on to my bank account. I definitely recommend.

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  1. Pros
    1. Wide variety of second-hand items
    2. User-friendly platform interface
    3. Secure payment system in place
    4. Active community with reviews
    5. Eco-conscious shopping option
  1. Cons
    1. Limited Quality Control
    2. Seller/Buyer Disputes Risk
    3. Inconsistent Inventory
    4. Platform Fee Complaints
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Vinted Convenient easy site to manage

Closet clean out easy by taking photos of item front back and any special details. App lets me easily upload photos, write description and price it. Immediately is on the site. I'm notified of someone's "like" and purchase. Buyer has to pay Vinted before shipping label available for me to print. Site allows texting from buyer to make offers and sellers to counter or accept

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Vinted Just opened an account and been accused by Vinted of using it for fraudolent activities

I opened an account on 1st April and never used it.
It has been blocked due to "strong indicators I am using it for fraudolent activities"
I find it appalling and totally unacceptable.
This company communicates in a passive aggressive way.
False criminal accusations are not acceptable.
I will not use this app any time in the future but I am a model resident in the UK and I am very upset right now.

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Vinted Rubbish app!

Their customer service is literally non-existent. Parcel was damaged in transit yet they didn't care at all and just kept sending me automated responses relating to something completely different. I only managed to get my money back thanks to the seller who was really helpful and opened a dispute with them herself. Otherwise, very disappointing. Reading other reviews for this app is unbearable. Be aware when using Vinted.

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Vinted Not a scam!

By using vinted i've made over $10,000. I'm not sure why others claim this site is a scam. You are only blocked if you scam others, make multiple accounts or are embarrassing other users. Other than that - there is no way to get blocked from the site or no longer allowed to buy/sell.

I've had extremely good luck with vinted. The customer service is incredible and replies within 24 hours. Highly recommend this app as long as you can follow the rules.

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Vinted Awesome App :)

I love Vinted for more than one reason alone. The community of members is great... very supportive and from all backgrounds. Being a seller is great! I've made over $800 in only 4 1/2 months from things just sitting in my closet. I also enjoy buying things every now and again too. The app is definitely not a scam. It is still growing so realistically problems happen sometimes. This is life. The support team tries to help the best they can and resolve issues quickly if they arise. Again I love the app, money made, and items bought so far.

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Vinted I LOVE LOVE LOVE Vinted!

I LOVE LOVE LOVE Vinted! I have poshmark as well but this app is so much better and much more simple. Vinted lets you post pictures that are yours only and not some picture you stole online that a size 0 model is wearing. They have much more rules and restrictions than poshmark but I love it. That is why this app is so simple to sell and buy. It was super easy for me to learn and over all I just love it. I have no complaints besides the fact that there should be more people on it like poshmark. Because there are soooooooo many people on poshmark and vinted doesn't have many girls selling so I don't really see new stuff that I like on there often.

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Vinted Complaints 407

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7:09 am EST
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Vinted Account banned without due diligence

i recently sold a branded shirt with the brands qr code, the buyer said its fake even though its not and i told her to use the qr code and she ignored this and repported me to vinted, i said the samr thing to vinted but still they didnt do that they then banned my account and told me i wont get my item back! this is crazy! i want my item back then!

Claimed loss: 60€

Desired outcome: 60€

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5:42 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Last six months sales in Vinted cancelled by them and Refunds given to buyers for goods they received and gave feedback for, I have proof of postage for all, but I used Royal Mail, and paid myself for postage, all have been received and tracking was given, I didn’t use their digital labels as I had my items collected from me by Royal Mail, and scanned by...

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7:57 am EDT
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I need a refund I payed the buyer protection and sent lots of messages. Why haven’t I received it? £8.85 I will be making a formal complaint to trading standards. This has caused me so much upset and stress This has been going on for weeks. I am now getting angry Please refund Parcel number [protected] Date shipped 12th June 2024 and still not received...

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Is Vinted Legit?

Vinted earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Vinted to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Vinted is known for their high standards and safety. If you're thinking about dealing with Vinted, it's wise to check how they handle complaints.

We found clear and detailed contact information for Vinted. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Vinted has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for vinted.com can be seen as a positive aspect for Vinted as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Vinted's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Vinted.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vinted.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Vinted as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Vinted and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Vinted has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 407 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Vinted. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:46 am EDT
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Vinted Vinted

Great until something goes wrong, bought an item for £25 plus postage. A random package of clothes turned up instead. Took lots of photos and made claim. Vinted won’t refund me until they have been satisfied by their investigation with the courier, in this case Inpost. But also I guess wrong label could have been put on by anyone. Weeks are going by and I feel like a suspect not an out of pocket customer. I was always reassured by the buyers protection added to the purchase price. No longer. Not sure what’s worse losing the money or being at best valued so little as a customer after nearly 10 years of positive buying and selling history or worse being suspected of doing something wrong on purpose. Upsetting and as yet still not concluded and I’m carrying a sense of injustice like they think I’m dishonest.

Claimed loss: £29.44

Desired outcome: Refund or item I purchased

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12:18 am EDT
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Vinted Booked account

Vinted blocked my account, I have emailed on numerous occasions with no avail, this is very frustrating as I was a good customer with 5star reviews. The only response is they stick by there decision but there is no way you can challenge there decision. I would like to be unblocked. I know I am not the only one as I have been on a site on Facebook where there is a lot of people in the same situation with the same complaint with the same response. There must be more I can do. Thank you

Desired outcome: To be back on vinted as soon as possible

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6:42 pm EDT
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Vinted Wanted me to "reverify," wouldn't accept phone numbers, refused to help, lost item already bought

This is about the fourth message I sent to Vinted to attempt to rectify the situation. You will see here exactly what happened, though after this message was sent, my second purchase was cancelled, so I lost out on one of only two things I bought from this company. They have outright refused to respond, even though I have contacted them through multiple places and explained that I have no problem verifying my account a second time, but I don't know why they won't accept my phone number. My number of perfectly legitimate, I use it for both business and personal calls and have had it almost two years through T-Mobile's business accounts. Here is the final(probably 4th) message I sent to Vinted, which they ignored along with all the others:

"This is my final attempt to rectify this situation. I made two purchases and was then hit with a warning about "suspicious activity." I suppose the suspicious activity of making purchases through your service? I asked what the "suspicious activity" was, you won't tell me. You want a phone number to confirm - I have provided two of them and you won't accept either of them. Do you REALLY think I'm going to go out and purchase a new phone in the hopes that you'll accept whatever number I get? You expect me to buy a new phone line just to spend money on second hand clothing? I've contacted you multiple times and you have flat refused to help me in any way. You've only told me to provide a new phone number - I DON'T HAVE ONE. If my T-Mobile phone number isn't good enough for you then I don't know what to tell you at this point, I'm sure not going to buy a new phone or install a new line just for your store(and which you will more than likely arbitrarily deem "invalid" with no explanation, as you've done twice now).

The saddest part is, I have a seller, whom I made a purchase through, sending me messages, and I CAN'T REPLY because your company randomly decided that me buying from you was "suspicious" and my legitimate phone numbers are "invalid." You know, the same phone numbers associated with the credit card that you had no problem running? So I have NO IDEA what this seller is saying to me or if it's important, because I can't see messages because your company is pulling this random stunt.

Amazing how you have no issue pulling money from my card but you have an issue with everything else. Funny how that works.

At this stage this is my last attempt to reconcile this (rather ridiculous) problem. As a newer company somewhat struggling for membership, driving people off for no reason, and refusing to even give a reason, after a single purchase is a rather odd business strategy. Even odder since you certainly don't need legal trouble at this time, and if I find any issues with my card, and do not recieve the items I paid for, I will be filing reports with the FTC, FCC, BBB, and possibly consulting a lawyer.

All I've asked is for you to either verify the valid number I'm using, or offer some explanation as to what the issue is. At this stage, I have contacted you at least three times through three different places, and you have staunchly refused to offer any assistance on the matter, simply reiterating that my purchases were suspicious and that you need a phone number. The fact that I provided two numbers which were refused for no given reason was never addressed."

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2:26 pm EST

Vinted Payment not received.

I sold an item and posted it using the QR Code/ Shipping Label, paid for by the buyer, generated by Vinted.

I put the item in an Inbox locker on 12/2, around 1400. It has been delivered. Inbox have confirmed I used a Vinted generated label and have updated me at each stage of delivery.

Vinted will not give me my money. Keep making daft excuses.

Have you tried to contact or deal with this company? I'm sure I'm dealing with robots. Not very advanced robots.

Disgrace of a site/company.

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3:24 pm EST

Vinted I didn’t receive the item I paid for

I bought a pair of Childs wellies from Vinted for £13.59 on 3/1/24.

I received a little miss lunch bag, I sent the sellers a message and was assured that she had not sent the bag. It seems the lockers had been muddled. I spoke to Vinted who were looking into it. After many messages they are still looking into it?

They won’t tell me where to return the bag and haven’t given me or the seller a refund.

I don’t know where to turn they just keep sending the same message. I paid buyer protection but for what?

Claimed loss: £13.59

Desired outcome: A refund

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9:02 am EST
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I have listed a pair of "Timberland style waterproof boots" and found a buyer. I am disabled and can't get to one of your pick up points, so I arranged a courier pick up. He arrived as requested but couldn't deal with it without a printed shipping label. No, I'm not made of money so I don't have a printer. Neither do any of the locker drop points near me. I...

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12:18 pm EST
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I bought a mirror from Vinted. I refused the package on January 15 because the mirror was broken. To begin with : 1-The pick up point was changed to a different one (in Diegem) other then the one I had chosen (in Nossegem) 2-when I went to the pick up point, the gentleman informed me that the package was completely damaged and the mirror broken, so I...

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4:35 am EST
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Vinted Blocked account

I run a vinted account for the animal rescue that I volunteer for. We raise much needed funds to help the animals in our care. On Monday I received a message to say my account had been blocked as I posted an item which violated their catalogue rules. I item was a cat flea treatment, I looked on Sunday to see if other people posted any there was many members who was selling flea treatment. I have contacted Vinted several times. They have looked into the matter and we are no longer permitted to trade on Vinted. Every message I get back is automatic, its no a real person. Can I do anything else? I feel this is unfair as there was no warning just a ban.

Desired outcome: Account reopened

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11:31 am EST
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I sold a set of Collectors dolls house furniture to a lady, however, when it arrived some pieces were broken, she reported this to you. I obviously contacted her to see if we could resolve the issue and she supplied myself and also vinted, photographs of said breakages and evidence of the cardboard box and packing. It was obvious that the package had been...

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8:48 am EST

Vinted Not reviving what I bought

I bought a woollen hat NorthFace on Vinted, I received a woollen hat that was a different make, I informed the seller and she said to maybe keep this hate and she would maybe give me a better price if I bought off her again, I told the lady I didn’t want this hat I wanted the NorthFace one I ordered and this one is no good to me, she then said what can I do to help, I said I would like to return this item, she has ignored me and is obviously not wanting to return my money I paid for a hat I never received.

Desired outcome: Return this unwanted hat and be reimbursed my money I paid which was over £15.

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2:01 pm EST
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Vinted Refund

I received a dress which was not the advertised size.

I raised an issue with Vinted and sent images, showing the dress against two dresses of the save style I already have (in different colours), to clearly demonstrate the issue with sizing. I also sent images of the labels.

I received Vinteds generic/auto response, but as I had already fulfilled the criteria within the photos previously sent, I left the issue for review. Two days later I received an auto message from Vinted, advising my money had been released to the seller, because I hadn’t replied. Even though I had already sent the information required, and this was evident in the chat history.

Vinted then continued to try to close my chat, ignoring my repeated requests to escalate the issue and process a refund.

Claimed loss: £24, £1.50 Vinted fee + £3 postage

Desired outcome: Refund of item, Vinted ‘buyer protection’ fee, and postage paid.

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4:24 am EST
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Vinted Blocked vinted account

I tried to open an account. When to download the app, from app store it was downloaded with US zip code already installed in the app, but I selected UK version. I asked for help on Vinted, they said it is not possible to change the address, and I will need to delete account and open another one. That I done, I used another email, because previous wasn't possible to use anymore. I was able to open a normal account with UK address just on the Web site. And they blocked me, for multiple accounts. To delete and open another account was their solution for my issue. Adlnd they blocked me, just because I used their solution. I am very frustrated. I make a complain in the app. And they will get back with a response in 5 days, yes 5 days. And I can't be sure the response will be positive.

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4:25 pm EST
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Vinted Damaged not as described good

I purchased a bracelet that was advertised as new and in perfect condition. This arrived it was well worn and the silver had worn of exposing the metal below. I contact Vinted and seller to get a return. But Vinted said I had to pay for return shipping, even though this item was damaged and not my fault. The seller blocked me and has not picked up the item from the inpost box. So again I’m still waiting a refund and after I tried to complain regarding me having to pay for return postage and asked Vinted to make seller pay as she is totally disrespectful. They are not interested and don’t want to know. The seller could have just said don’t return and I will refund you but she obviously gets her kicks this way, and it seems that Vinted support this sort of deplorable action.

Claimed loss: £6.24

Desired outcome: Full refund

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supason panczyszyn
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Dec 10, 2023 7:42 am EST
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I’m having the same issues with an item that was advertised very good condition but obviously not 3 rips and I took photos Item sent back Still not been picked up Her account has been blocked on the forum But not received my refund So where do I go from here

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11:44 am EST
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Vinted Vinted

I bought a t-shirt on Vinted which didn't fit me. I relisted it the following day only to be blocked and told that the item was fake. They terminated my account and said I had violated their rules.

Clearly they violated their own rules by letting someone else sell the item on Vinted. Why wasn't the original seller vetted like me and blocked from selling the item?

I now have a t-shirt which is fake and doesn't fit me. It has cost me my money and I am now blocked from Vinted. This a complete injustice on my behalf.

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12:47 pm EST
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After selling in Vinted for a couple of years I was randomly asked to verify my identity and asked to send a copy of my driving license which I did. A couple of months later I was unable to withdraw my funds so I contacted Vinted, I was told that I needed to complete a PEP firm out so that they could send it to their payment provider, as I had been...

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5:59 pm EST
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I purchased an item from Vinted which included their buyer protection fee which is mandatory. The item was delivered by inpost. However I wasn’t home when it was delivered so it wasn’t delivered to me. InPost tracking dosnt specify where it was delivered to it just says delivered. So I raised this with Vinted and filled out their forms. After about a week...

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10:32 am EST
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My experience with Vinted was short but painful. My daughter had been using Vinted for a few months for buying and selling without any problems, and I needed some party outfits for a couple of Christmas social occasions I have coming up so I downloaded the app and created an account. This was about 2-3 weeks ago. My experience as a buyer was good and I have...

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About Vinted

Screenshot Vinted
Vinted is an online marketplace that allows individuals to buy, sell, or swap pre-owned clothing, accessories, and beauty products. Users can list items directly from their wardrobe, browse for second-hand goods, or engage in trades with others. The platform offers a community-driven experience with features to facilitate transactions and communication between members.
How to file a complaint about Vinted?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Vinted, ensuring it is clear and concise.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vinted. Include key areas such as:

  • The nature of the issue, whether it is related to buying, selling, shipping, refunds, customer service, or account management.
  • Specific details about any transactions you had with Vinted, including item descriptions, dates, and communication with the seller or buyer.
  • Steps you have taken to resolve the issue, including any contact with Vinted's customer service and their responses or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or correspondence that support your complaint. This could include screenshots, receipts, or emails. Be cautious not to include sensitive personal information in the attachments.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Vinted. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it is a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that all information is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review about Vinted on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any follow-ups to ensure your issue is addressed.

Overview of Vinted complaint handling

Vinted reviews first appeared on Complaints Board on Aug 16, 2014. The latest review Account banned without due diligence was posted on Nov 30, 2024. Vinted has an average consumer rating of 1 stars from 2004 reviews. Vinted has resolved 0 complaints.
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  1. Vinted Contacts

  2. Vinted phone numbers
    +1 (415) 548-1041
    +1 (415) 548-1041
    Click up if you have successfully reached Vinted by calling +1 (415) 548-1041 phone number 0 0 users reported that they have successfully reached Vinted by calling +1 (415) 548-1041 phone number Click down if you have unsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number 8 8 users reported that they have UNsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number
  3. Vinted emails
  4. Vinted address
    535 Mission St, 14th floor, San Francisco, California, 94105, United States
  5. Vinted social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 30, 2024
  7. View all Vinted contacts
Vinted Category
Vinted is ranked 8 among 295 companies in the Clothing and Accessories category

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