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Cato reviews first appeared on Complaints Board on May 5, 2009. The latest review Unethical behavior was posted on Jun 29, 2021. The latest complaint Unethical behavior was resolved on Jun 29, 2021. Cato has an average consumer rating of 1 stars from 124 reviews. Cato has resolved 8 complaints.

Cato Customer Service Contacts

+1 800 758 2286 (Online Orders and Website Questions)
+1 704 554 8510 (Store Related / Customer Service)
+1 877 557 3526 (Cato Credit Customer Service)
8100 Denmark Road
Charlotte, North Carolina
United States - 28273
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

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Cato Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
CatoUnethical behavior

On Saturday, June 19, 2021, I went into Cato in Forrest City, Arkansas because I needed to very quickly purchase a new pair of leggings right before I went to work. I came into the store 15 minutes before closing. I knew exactly where I was going, what I needed, and did not expect to spend more than 5 minutes in the store. My family and I have been to this store plenty of times and have spent plenty of money there. As soon as I walked in, the cashier was standing in the middle of the store lying her head on a clothing rack as if she was exhausted. She then proceeded to loudly complain to another worker about how people love coming in right before closing and how tired she was of it, all while staring at me. I was polite and did not say anything rude back to her. Next, she asked me very rudely if she could help me look for something as if she was rushing me out of the store. When I declined her offer, she then announced loudly that she was moving to the door ready to lock it and go home. This was ten minutes before closing and there were multiple people still shopping in the store. I left the store very upset after this. I was unable to purchase anything I was looking for because all I heard about was how annoying it was that people were still in the store. My entire shopping experience was ruined, and I was late to work because I then had to go to Walmart to find leggings. The customer service at this Cato was terrible, and I felt highly disrespected.

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Cato's response · Jun 29, 2021

      We apologize for your experience. Please contact our Customer Relations department directly at [protected].

    CatoService

    Hello,
    I bought three tops from your store in Selmer, Tennessee. Two of the tops did not fit me properly and I returned them. The lady who assisted me was training a young lady on how to do a refund from my email receipt. She was asking her if the clothes were from their store and I said yes, they are. I work right behind you. Meaning the Walmart behind her store. She rudely told me to make sure the tags were left on the clothes next time. I did pull one of the tags off one of the tops but I had it in the bag with the tops I was returning and I have been in retail for 23 years. I know they can reattach the tags. I can tell you that I will not shop at that store again. Neither will I recommend it to anyone. That was not good customer service.

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      May 17, 2021

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Cato — Customer service

      It was Saturday, May 8, 2021 at approximately 2 pm when I arrived at Cato in DeSoto. Two females were behind...

      Mar 15, 2021

      Cato — Shopping at Cato

      I was shopping at Cato in Jacksonville, AR. I was to follow around the store because I was black. They did...

      Feb 22, 2021

      Cato — Employee

      The past 4 times I've been to Cato's in Roanoke the customer service has been HORRIBLE! The girl...

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      CatoMy card it wasn't approved

      I have been a loyal Cato customer for over 20 years. The last time I visited the store to try make a purchase with my card it wasn't approved. The clerk called the customer service number only to find out my card was cancelled due to not being used within 12 months. I was a loyal customer, and made my payments on time. Cato didn't allow my acct to be reopened because they said they saw a credit card on my credit report that I had a problem with. That should not have had any impact toward my Cato acct, but they didn't reinstate my card.

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        Feb 29, 2020

        Cato Fashions — Employee

        I love this company and I know everyone there. I have been a loyal customer for years and love to get to know...

        Feb 19, 2020

        Cato Fashions — bad service

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        Jan 06, 2020

        Cato Fashions — order

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        Dec 29, 2019

        Cato Fashions — adp and pay

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        Dec 20, 2019

        Cato Fashions — employment

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        Nov 26, 2019

        Cato Fashions — employment and customer service

        To whom it may concern: I am very displeased with the Cato store in Franklinton, Louisiana #190. I used to...

        Nov 19, 2019

        Cato Fashions — clerk

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        Nov 09, 2019

        Cato Fashions — store manager

        She wants everything done by the book by her employees. Also at the same time she doesn't follow them...

        Nov 02, 2019

        Cato Fashions — I am not sending a complaint!!!

        This Is NOT a complaint; I just wanted to pass on to you something I observed yesterday at Cato's in Forest...

        Oct 30, 2019

        Cato Fashions — I am complaining about the serve

        The store manager #101. handled my service when I made my purchase and when I had to return to the store...

        Oct 22, 2019

        Cato — service

        I ordered several items recently and had them shipped to the store. I returned them to the store the next day...

        Oct 21, 2019

        Cato Fashions — layaway fees

        Two weeks ago I ran into cato as I was doing some errands in troy, mo. I frequently shop at the wentzville...

        Oct 21, 2019

        Cato Fashions — service

        I had file a complaint against an individual sales clerk at your store. I haven't heard back from...

        Oct 11, 2019

        Cato Fashions — service

        A service clerk approached myself and my Aunt in the store and ask us if we knew anyone who was in need of a...

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