Vinted
reviews and complaints

I purchased goods from a member on Vinted, which were shipped but which were returned to sender within 2 days. I advised both Vinted and the seller of this. I did not confirm the sale was OK. Despite that the goods were never delivered, Vinted closed the purchase and paid the seller 120 euro. Vinted said I should contact seller and resolve myself. Seller has admited that she has the returned goods but refuses to refund my 120 euro. This seller has multiple bad reviews in last weeks and yet Vinted will not take action to suspend her.

I ordered some airforce for my daughter, when we got the package it looked strangly packed but nevertheless we opened it to discover the shoes were compleatly different to what we had ordered. The shoes we ordered were white/cream and we recieved some orange very dirty shoes . Vinted have refused a refund and i am furious because they were 85euros and i am very very angry . I use vinted all the time as you can see and recomend it to my friends but if this is not resolved i will stop using vinted . I wait for your quick response
Thank You
Petra Reed

I have used vinted for around a year. Over that time occasionally my items would be removed with vinted claiming they're inauthentic. I ignored this in the past. However recently I would re-list any item that was taken down with the proof of purchase showing its authenticity. This lead to my account being banned.

The problem just gets worse as Vinted are awfully difficult to get intouch with and when I was finally able to, they responded without looking at my proof and just accused me of fraud basically.

It is insulting how they treat there clientbase. They customer support is a joke and they need to held accountable for their slander.

Hi I purchased a doll on vinted Noah reborn when a box arrived it had no doll in few clothes in and a card i contacted vinted straight away i was devasted and customer service was so unhelpful i sent them pics on what i actually recieved they suspended the transaction and today they have released the money to seller "Is significantly not as described"

I am devasted as paid fees protection i want my money back full refund of the sale

I am new to selling on vinted I sold a tracksuit the buyer claimed it didn't fit and wanted a refund this wasn't a problem I messaged customer service to ask what I do next they were no help whatsoever so I went back to try and sort it out myself. I saw a button which said cancel transaction so I thought that's what you did which I know that was the wrong way to deal with this now the buyer has had a refund and hasn't returned tracksuit. I keep messaging her but keep getting excuses I can't afford to lose the money for tracksuit if customer services were more helpful and you didn't have to wait a couple of days for them to get back to you and when they do, they are no help if there was a contact number to call I would have called to find. Out what I should do next all I am getting from customer service is you cancelled the transaction there is nothing we can do so I'm out of pocket and someone has a free tracksuit, so please help sort this out I can't afford to lose money

Vinted contacted me stating I was approaching my payment threshold and once reached I couldn't buy/sell or withdraw my funds without submitting a copy of my drivers license or passport. When I asked how much I could withdraw before threshold was reached they said it was confidential. I have no drivers license or passport (in UK you are not required to have these) as I've never drove and never travelled. Now they have blocked me making any withdraws with immediate effect and are demanding I get either one before I can access my money. I was not told I needed either one when I signed up to vinted. I understand there have to be safety measures in place but surely keeping money for items I've already sold and sent out is a scam! So now I have no items as I've sent it all out to the buyers, and no money because vinted is keeping it. I can't even afford to get a drivers license or passport, especially after this! I'm livid and heartbroken!

Bonjour, j'ai été victime d'achats frauduleux chez MGP*vinted [protected] Luxembourg le 07/08/2021 et 6 retraits on été éffectués le même jour et vous m'avez rembourser 4 retraits ! le 08/08/2021 : 285.24 euros, le 10/08/2021 636.94 euros, le 13/08/2021 583.49 euros, le17/08/2021 720.94 euros et puis plus rien ! Il reste donc 424.64 euros + 109.64 euros à me remboursé ( 534.28 )
Veuillez faire le nécessaire afin de me remboursé .
Venquier Philippe carte de crédit 547837XXXXXX0411

Ive made severas complaints and im now taking legal action .against vinted .ive seen the reviews of customers n they arnt good .all complaining about same thing why the payment isnt transferred into my account for items ive sold .i was told 7 days been more days .i will make a public papel n do whatever it takes for the public to know they are getting ripped off.your fake adverte on TV
Will see how far you get with your lies .make me sick i want my money in next 2 days ive contact radio n television companies let them know my treatment with vinted n read public review will get you shut down you rubbish sick animals

I took a lot of photos. Communicate with each other repeatedly. I sent a courier of 2750euros. I wrote an exclusive signature before shipping. I tell the buyer not to destroy it if they are unsure. As a result, the other party removed my label and forced a return. I have complained many times without replying to me. The returned courier is not mine

Sold an undamaged bag on vinted buyer claims it was damaged vinted messaged me but I was unavailable due to connection problems and I had told buyer I would contact Hermes to see if they had damaged package meanwhile vinted suspended payment and told buyer they could keep bag ! Dudley this is fraud

This has been a on going issues for about a week now!
Everything was fine until but got order he said it was all fine then boom I'm locked out of my account!
Iv try to contact and you get the same message back all the time!
I just want my money!
It's a rubbish app!
And I won't be using again!
My friends and family have all deleted accounts within this week!

I sold a genuine item .. the buyer than complaint it was damaged and i can prove it wasn't damaged from the pics i sent .. however to try and avoid hassle i agreed on a partial refund.
The buyer then clicked refund however there was no option for a partial refund and vinted refunded the full amount £320 .. now i'm emailing them to get them to sort and they have literally said to me send your bank details to the buyer and get them to pay otherwise it's out of our hands.

There was no evidence asked from me as a seller i have the whole conversation between seller and buyer to prove the seller is not in the wrong yet without even asking what has happened they have refunded the buyer the full amount. So now i am out of pocket and out of item.

I sold an item and the buyer claimed it was ‘fake' when it's really and not only have they been refunded they've also kept the item and the Vinted app has allowed them to do so. I am so unhappy my sister bought these and they no longer fit her so she asked me to sell them I am only young and do not have a job so I was so excited for the money to spend on something nice. However not only do iI no longer have the money I no longer have the product either. I am so upset with how this issue has been dealt with Vinted have sided wholly with the buyer and have not considered me at all when I'm reality these shoes were bought as an authentic product and were payed for in full price!

I was sold fake Air Force ones on Vinted, I didn't realised they were fake until someone had pointed it out to me. I reported it to Vinted 3 times before anyone would even get back to me. Vinted confirmed that they are inauthentic trainers but will do NOTHING to help me. There is a buyers protection but you will not get your money back so please to buy anything of expense on this site; they do not regulate it! I am now £60 out of pocket whilst the person who sold me fake item is still on Vinted selling fake items.

Money was taken out of my account so I disputed this with my bank, few days later Vinted blocked my account saying I'd misused a term & condition I disputed back to them that their agreement says Mangopay but on the statement did not show Mangopay explained this to them they told me in order to unblock my account so I sorted this, waited weeks for an update to get a message saying that due to my disputes and transactions they can't support my vinted account, I only raised 1 dispute how does that work! My account was blocked I couldn't make any recent transactions! Im just so disguested with how this with dealt with & how unfair they are

I sold a vintage style dress and cardigan, customer denied recieving it but when shown royal mail delivery bnotice said that she had forgotten that it had been delivered. But that she was returning it as the dress had a cut in it, this was a brand new
And never worn garment, roy8al mail stated that
Parcel was intact on delivery
So how the cut occured is a mystery, however up to today the outfit has still not arrived back.

I purchased damaged items.
The seller accepted that they were damaged.
They were significantly different from the listing.
Vinted made me pay to return the damaged goods at my own expense.
The seller broke 2 of the rules. I stuck to the rules
It encourages bad sellers on its website and the rules are misleading and the staff twist the rules to their advantage.
I was told they have no complaints procedure at all.
It is a very misleading company

I was told to switch to the new app which I have done. I was told everything would transfer automatically
It has not. All my listed items for sale have disappeared and more importantly, my money in my account has now disappeared!
I can't get hold of anyone to discuss this with and just trying to find their contact details is impossible!
Please help!

Hi,
I am new to vinted as i have always bought and sold on ebay, i have to say i have not had a very good start in the first week on vinted and feel now that people should be warned that the buyers have no proection even though you charge protection money! i bought a top and was told i, t was good conditon, when it arrived it was full of bobbling, couldnt wear it, i photographed it and sent it to the seller, she said i could return it but it would be at my cost ! well i wasn't prepared to be out of pocket and i dont see why the buyer should pay for a return when when the fault lays with the seller . the next item was as i thought i was buying a dress from seller Katiehaston27 when it arrived it was an all in one suit nothing like a dress, buyer tells me i missed the 2 day deadline on the 28th may therefore she cant do anything about it ! i am really annoyed that she can get away with advertising a dress and sending something entirely different .i want my post and purchase money refunded . I feel so strongly about this i an willing to take this further and and warn buyers on social media how vinted treats their buyers . i am 64 yrs old why on earth would i want an all in one paly suit !

I listed the above item and it was removed, I presumed I'd put it in the wrong category so I checked other listings, all 150 of them, and relisted in the beauty bodycare category, it was removed by vinted again in less than 10mins, I feel like I'm being victimised because the other listings are still active, I've reported some of them as CS suggested yet none have been removed except mine, some have been active since February 2020 - over a year! Also one is a bulk seller of multiple £350 units, considering my item is a Beauty accessory sold in Boots retail stores for home use I can't understand why it's not allowed, can you confirm it's actually prohibited and if so why aren't the other items removed?