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Old Navy Customer Care Service

Gap Inc.

5900 N Meadows Dr
Grove City
United States - 43123

Customer Support Phone Numbers


Old Navy Complaints & Reviews

Old Navy / Customer service - manager

myou1980 on Feb 17, 2017
Worst. Manager. Customer. Service. Ever. I've never ever had a worse experience in my life! This was at the paramus park mall location # 5827, manager name jaime. For the first time ever, someone says to me " I ask you to leave the store, or I will call security" because I argued the fact...

Old Navy / Very poor service

Robin on Feb 1, 2017
I had an issue with Old Navy in the past (they did not deliver my order) and I was promised a discount on my next order. I decided to give them a second chance and ordered some kids clothing. I wanted to use my discount but couldn't do that myself, so I contacted Old Navy via phone and...

Old Navy / Returns

Jen Ivers on Dec 27, 2016
My son received some T-shirts from his Uncle for Christmas. They were too big and my son was going to pick out something else. So I went into the store to return them. I did not have a receipt since they were a Christmas gift but they had all the original tags on them. The first cashier...

Old Navy / Order not received by christmas/promised date

cma0224 on Dec 23, 2016
I placed an online order on December 12th for 17 items totaling $146. My confirmation e-mail stated the order would deliver in 8-9 business days which would be December 23rd at the latest. I called customer service on December 21st because my items had not shipped yet and I was concerned...

Old Navy / Old navy's customer service

Ashleyh2016 on Dec 12, 2016
First let me say that I completely understand the holiday rush.. however, Old Navy clearly does NOT know how to handle larger than normal volumes or how to handle customer complaints. I placed a fairly large order with Old Navy on November 23. Please note that this was BEFORE Thanksgiving and before...

Old Navy / Customer service

Scrappy227 on Dec 9, 2016
After purchasing many items from the Old Navy website, I have only received half my purchase. When contacting customer service, I have been told different updates with every time I've called. Its been going on three weeks and no one from this company can neither provide a tracking number...

Old Navy / Managers at old navy 503 fulton mall bklyn, ny 11201

Wendy Wright-Dowd on Dec 6, 2016
I have experienced rudeness from Managers at this location. A male named Chritian. Who is ill mannered interrupting conversations without excusing himself. Stating when asked if excuse me is needed when you see people talking . He states it depends on on who it is. This is the mentally of...

Old Navy / False advertisement, customer service

RoAg on Jul 7, 2016
There was an advertisement for tank tops for $2, for Sat July 2nd, my daughter and I arrived at Old Navy on Trenton in McAllen, TX about 9:20 am looking for the shirts, finally about 9:40 we found a young man whom we asked about the shirts, his response was, "we sold out". I asked when...

Old Navy / False advertising, staff behavior awful at closing time

Namast on Jun 24, 2016
My husband and i decided to take advantage of Old Navy's $10 sale for the dresses yesterday, the add said June 24th so being the 23rd we decided to take a peak to see if it would be worth it the next day. When we got there, we noticed a few items at 50% off, however we really wanted what...

Old Navy / return

Reviewer71648 on Jan 16, 2016
my daughter sent us christmas presents from old navy that she ordered on line. took entire package back to old navy for store credit so we could shop for something else we had the reciept. the cashier scaned all items and the rx the said no store credit no cash and the he was putting...

Old Navy / Alexandra gurt commercial

Poppy727 on Dec 28, 2015
We don't have children but my Husband and I still find this offensive. People that are cross dressers and other now publicly acceptable people do not have to be shoved down our throats. Life is confusing enough. This seems very strange and I am starting to feel dislike towards Old Navy.

Old Navy / magnetic tag left on garment

Reviewer47661 on Dec 15, 2015
Hi there, I purchased a shirt yesterday at the Old Navy store in Spokane, WA. When I got home and was getting ready to wrap this item, I noticed the magnetic tag had not been removed when I purchased it. I called the store manager or assistant manager, Bryn. She told me how I could remove...

Old Navy / Poor customer service and horrible policies

Reviewer68625 on Nov 15, 2015
I opened an old navy card, paid on-time, more than the minumum. Six months after opening this card, old navy did a soft inquiry on my credit (without my knowledge or authorization). Unfortunately, a medical bill appeared during that time on my credit report, which made my score drop and...

Old Navy / Ladies Bathroom

Reviewer15538 on Sep 26, 2015
There was a special promo from my company so my husband and I decided to take advantage of this. The store was great and the customer service was great. However, my husband was taking his time finding the perfect shoe for him so I took a trip to the ladies room. It was totally...

Old Navy On Sawmil Rd, Columbus Ohio / Refuse to take my $5.00 off coupon

doglovecat on Mar 17, 2015
I applied old navy card about a month ago. So, I went there earlier this afternoon, I was excited to see all the new spring clothes so I got shirt, pair of socks, and earrings. I went up to cashier, I gave her $5.00 coupon, she stated she need the old navy card, and I told her I left it at...

Old Navy / coupon

T@whittier on Nov 30, 2014
Nov.30 I have shopped at Old Navy for a decade, I had a 10$ reward that expired today & I went in a hurry tonight to use the reward I had only cash on me, no wallet . Ariel the manager I spoke to said I have to pay with my Old Navy card and could not take cash. Old Navy that is not right...

Old Navy / Jeans / Damaged / Tampered

angry19s on Aug 21, 2014
My mother bought a pair of jeans from old navy ( $19 sale), she asked me her daughter to purchase her another pair which indeed intended to the next day.Day later I did, searching for her size being 12 LONG, i scanned scanned and scanned. Finally finding a pair that said 12 long I bought...

Old Navy / Coupon adjustment

Dody1 on Sep 10, 2013
Purchased well over $100 of merchandise at Old Navy, Plymouth, ma - forgot $30 off coupon. Sales slip was sent home w/son to NC, Went back to store following week with credit card and coupon to have transaction recalled and coupon applied. Manager, Lindsay, said the receipt was needed. So...

Old Navy / loudness of employees

chocturtle on Sep 5, 2013
Went shopping at old navy today and spent close to $70. While shopping they were taking donations for kids with cancer which is very nice, however there were two loud employees screaming at the top of their lungs asking for donations. By the time I left between the loud music and employees yelling I had a headache. Made shopping there very unenjoyable.

Old Navy (Erin Mills Town Centre) / Bad Service

SassyKelz on Jul 23, 2013
I was at Old Navy on there 30% off the whole store sale (unintentional) I wanted to buy a Blue Jays shirt and I saw a pair of pants on clearance for $10 that I wanted. The line up was huge and I decided to just wait in line since that wasn't a big deal. After waiting 15 minutes, I see...

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