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Old Navy Customer Care Service

Gap Inc.

5900 N Meadows Dr
Grove City
United States - 43123

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Old Navy Complaints & Reviews

Old Navy / Safety Sept..15, 2017 unethical behavior

Cindy Rathert on Sep 20, 2017
My 16 years old grand daughter works at Old Navy in the Texas City, Tanger Outlet location. As a grandparent I feel that it is common courtesy and human decency that you do not leave anyone alone at a large mall at 9:40 pm much less a minor child. i was on my way to pick her up, I have...

Old Navy / old navy located at 15600 e brairwood circle aurora co 80018

Renee Ross on Sep 20, 2017
I was shopping this store on Sept 19 2017. This store was a total disaster. More clothing on the floor than on the shelves and racks. The cludder and lack of organization made me want to never go back to that store. What a mess. This store seems to be in a very good location but dont...

Old Navy / your customer service sucks

Diwa on Aug 26, 2017
This is Diwa Conner. Called your customer service today August 26, 2017 at 1:37 Hawaii time. Your phone automated system sucks big time. It is so hard to speak to a person! Reported my credit card lost few weeks ago using your automated phone system and I found out today that It was not...

Old Navy / pepper sprayed

Linda Bowie on Aug 26, 2017
I walked into old Navy a week ago walked into and some customers had maced the store. Immediately I was coughing, and vomiting outside as I ran back out. One of the employees had been maced and I was sick with mace. The paramedics came washed us down, took our blood pressure. My blood...

Old Navy / return and the disrespect i endured attempting to exchange items

gregbaker215 on Aug 22, 2017
i went into a old navy retail store on 8/21/2017 in philadelphia pa. i was immediatly greeted with disrespect and then the alleged store manager was very apolagetic and she called customer service whatever she said she completly lied to me told me corporate would not allow her to exchange the...

Old Navy / returning an item

****b on Jul 24, 2017
Hello, I went into an Old Navy store at 5 pm on Friday July 21st in the San Tan Village location of 2725 S Market St, Gilbert, AZ 85295. I waited in line at least 10 minutes before I was assisted. I wanted to return a pair of "T-strap Tassel Sandals blackjack." The sandals were...

Old Navy / product and sensor tags

Kymberly Cross on Jul 13, 2017
This is about the 10th time I have purchased athletic wear & it's extremely aggravating to wear the clothing & notice a hole In the item . Come on ! I am in Mexico heading to the gym with item #2 this trip with a hole from sensor tags . I feel this is unacceptable! !!! The answer is to...

Old Navy / less than 2 months and they are done for

Kellyg2 on Jul 9, 2017
The week before Memorial Day weekend I went into Old Navy to buy my fiancé some shorts because he desperately needed them I paid $26 dollars for them so I expected them to last. A couple days later I started to notice a few holes in the front of the pants and just blew it off because I thought...

Old Navy / returns

Keelynn1985 on Jul 6, 2017
I purchased 4 pairs of jeans at the end of April, 2 pairs for my husband and 2 pairs for my daughter. The jeans for my daughter were a gift so she did not try them on until June. She did not like one pair so I went to return them. I was told I was outside the 45 day return period but I...

Old Navy / yoga pants

Kendra O'Connor on Jun 26, 2017
I purchased this pair of pants a month ago. I wore them once and I loved how they fit and how they looked. I've been a faithful old navy customer my entire life and have never been let down by their quality until now. I washed the pair one time and the sides of the calves are gotten hole...

Old Navy / management has no respect for their employees

Anonymous876 on Jun 19, 2017
The Store Manager (Carlos) and the Assistant Manager (Nicole) both have disgusting attitudes and can be very racist sometimes. For example the store manager says he has an open door policy but does not resolve issues when you talk to him about your problems but chooses sides with the other...

Old Navy / holding items

Karen Oppenheim on Jun 4, 2017
I went to your store in Hingham, Massachusetts on Friday evening June 2nd to take advantage of my Super cash. I spent an hour picking out certain items and when I got to the cashier I realized I was a day early, the Super cash started on June 3rd(I was spending a lot more than just the...

Old Navy / manager at old navy store 03791

Karen Veal on May 27, 2017
The manager at the Old Navy store in Gadsden, Alabama, store number 03791, was excessively rude to my daughter. My daughter, who is an 18 year old girl, was treated very rude by the Manager at this store. He accused her of having a fake driver license. She is definitely 18 as she had her...

Old Navy / they cancelled my order but refused to refund my money

Heidi on May 15, 2017
I have ordered 4 items from Old Navy and last moment I changed my mind and decided to cancel my order. After I read the reviews I got a bit scared and thought that it was better to cancel and order somewhere else. These people agreed to cancel my order and only after my order was cancelled...

Old Navy / returns

Paytonramsay on May 12, 2017
I purchased some athletic ware at youre Abilene Tx location on 4/21/17 and grabbed a shirt that was a size too small. I already tore the tags off of a shirt and washed all my items before i realized it was to small. I went in on 5/12/17 at about 4:30pm and before i walked in i asked Edward...

Old Navy / old navy online

Nellie Ferreira Morgan on Mar 9, 2017
I have had an issue every single time I place an order with Old Navy. Something suddenly is no longer available or in this case even though I placed the order on time for 1 day shipping something "unexpected" happened and 90% of the order I placed to take with me on a last min trip was not...

Old Navy / incorrectly priced merchandise/terrible customer service

Evalyn Clinton on Feb 28, 2017
My daughter and I were in the Bayshore location(04518) shopping for clothing for my husband, the time was approximately 7pm (trans #7936). I had already purchased some jeans for my husband that I was very satisfied with and had discovered a shirt I liked on a display wall in the men'...

Old Navy / customer service - manager

myou1980 on Feb 17, 2017
Worst. Manager. Customer. Service. Ever. I've never ever had a worse experience in my life! This was at the paramus park mall location # 5827, manager name jaime. For the first time ever, someone says to me " I ask you to leave the store, or I will call security" because I argued the fact...

Old Navy / very poor service

Robin on Feb 1, 2017
I had an issue with Old Navy in the past (they did not deliver my order) and I was promised a discount on my next order. I decided to give them a second chance and ordered some kids clothing. I wanted to use my discount but couldn't do that myself, so I contacted Old Navy via phone and...

Old Navy / returns

Jen Ivers on Dec 27, 2016
My son received some T-shirts from his Uncle for Christmas. They were too big and my son was going to pick out something else. So I went into the store to return them. I did not have a receipt since they were a Christmas gift but they had all the original tags on them. The first cashier...

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