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Old Navy Customer Service

123 Reviews

Gap Inc.

6007 Green Pointe Drive
Groveport
Ohio
United States - 43125

Customer Support Phone Numbers

1800 653 6289(United States)
5 0
+1 614 744 3908(USA & International)
0 0
+1 866 450 5294(Old Navy Card)
0 0
+1 866 450 5295(Navyist by Old Navy)
0 1
Mon7:00 AM - 1:00 AM
Tue7:00 AM - 1:00 AM
Wed7:00 AM - 1:00 AM
Thu7:00 AM - 1:00 AM
Fri7:00 AM - 1:00 AM
Sat7:00 AM - 1:00 AM
Sun7:00 AM - 1:00 AM
Plus

Old Navy Complaints & Reviews

Old Navy / the service is horrendous/employees are terrible

Ty
tyl81 on Aug 15, 2018

I went to Old Navy in the Long Beach Towne Center Long Beach, CA (562) 429-4070. The employee and supposed manager were extremely antagonistic and condescending. I bought pants and only wore them to try them on in their dressing room. There floor apparently was dusty from all the people...

Old Navy / service

Ra
Raven1107 on Aug 15, 2018

Good morning I am writing to inform you of a recent experience at your Spanish Fort, Al location. On yesterday ( 08/14/2018) I was finishing school shopping for my kids, and upon us walking in an associate told other employees that we looked suspicious. We were then followed by a group of 4...

Old Navy / rude employee

Ji
Jidiidiz on Aug 8, 2018

At your Square One location Mississauga Ontario (100 city centre drive) on 8/8/18 I was purchasing my item and the cashier asked for my email. I then politely declined and she rolled her eyes. I managed to catch her name tag, it said Nayah. This employe needs to receive reprimandation and...

Old Navy / online false add

Ma
Maria Shellhart on Aug 8, 2018

Received a email for online promotion August 2018 ONLINE ONLY. TODAY ONLY, 8/8. 30% OFF YOUR ORDER DISCOUNT APPLIED AT CHECKOUT SHOP NOW Went to buy a pair of jeans and discount did not show up. I finally called for help and the person helping didn't know why the discount did not apply. Wa...

Old Navy / Cashier

Tc
T.Charles34 on Aug 3, 2018

I went into the Below Air, Md Old Navy today and received poor service. After selecting the items I went into the store for I proceeded to get in line. While I was waiting there was a lady already in line and her daughter wanted an item that was near the checkout line. The lady put it back...

Old Navy / victoria b

Ch
Chantel V on Jul 29, 2018

I went into the clackamas Old Navy today and asked one of the workers (victoria) who was on there phone a question about where I could find the sale clothing, and was treated with major disrespect. rolled her eyes like I interrupted her on her phone and when she didnt understand me the...

Old Navy / service

Ir
Irasema Cedillo on Jul 22, 2018

I went to the south center parkway old navy in tukwila, Wa 10 min before closing and they denied me a fitting room and my boyfriend the use of the restroom because it was "10 min before closing I'm sorry I can't" what kind of bullshit service is that if your open it should...

Old Navy / management at frisco, tx location

So
sospink on Jul 22, 2018

I normally love shopping at Old Navy until my most recent visit. When I checked out I realized my daughter's dress did not ring up with the 30% discount I was expecting. I was already finished checking out when I looked at my receipt. I asked an employee if she could help me. I explained I...

Old Navy / customer service

Ke
Ken shappard on Jul 18, 2018

Was out of town 900 miles from home and went into one of your stores in Lancaster Ohio and was blown away at poor service. We went in to check out the clearance sale and Darren upon checkout kept saying I get off at 2 and asked another lady to check out. She walked away and then he messed...

Old Navy / flip flops

Lu
Ludmyla on Jul 4, 2018

Good afternoon whoever in charge. I bought june23 2018, flip flops in Old Navy store Stamford Ct understand I bought them on sale for 2$ but quality is really poor, after wearing them 1 week print was came off . I was really dissapointed with this item Looks like it was glue on top of flip...

Old Navy / jean shorts

Jo
JoAnne Fournier on Jul 1, 2018

Hi, I am writing to let you know of my unhappiness and dissatisfaction with these shorts I recently purchased. Yesterday was my second time wearing these shorts and I was so embarrassed as the bottom of the left leg started to tear (like paper) up my leg as I bent down to pick something...

Old Navy / display rack

Up
Up set with old navy on Jun 24, 2018

On Sunday, June 24, 2018 I was in your store 2729 N. Lake Center Parkway, Charlotte, NC 28216 around 1:42 PM I want to purchase a pair of black pants that was hanging on the rack I look at the rack to say 40% off these pants once I got to the register the cashier said that those pants were...

Old Navy / store disorganized, clothes all over floor

Cm
cmahoney on Jun 10, 2018

On 06/09/2018, I walked into Old Navy at 9:30 A.M. at The Gate Way Mall Everett, MA & I was basically horrified as to the condition this store was in! This store presented as disorganized, unkempt & basically dirty. There were multiple areas in which clothes were scattered on the floor. It...

Old Navy / customer service - employee manager doug

Ma
maore91 on May 22, 2018

Saturday may 19th, 2018 i went to the store old navy on edinger and beach blvd in the bella terra shopping center. I purchased over 70 dollars of merchandise i never have an issue because i loved old navy. I got home from shopping and notice there was a censor left on coat i purchased so i...

Old Navy / injury while shopping in the store

Mi
Michelle Bright Mueller on May 12, 2018

Today, Saturday May 12, 2018 I was shopping in the men's department at the old navy store in Jacksonville, NC. I went to pull a stack of black men's pants off the shelf to look for a particular size and a metal sign on the shelf fell off and landed on my big left toe. It had practically...

Old Navy / old navy

Ma
Maylinbb on May 3, 2018

Hoy voy hacer una compra por internet y resulta que mi tarjeta de OLD NAVY ha sido cerrada, llamó al servicio al cliente y resulta que la explicación que me dan es que han decidido cerrar mi cuenta porque mi puntaje de crédito bajo, llevo 7 años con esa cuenta abierta, me bajaron la línea d...

Old Navy / service/ store accommodations

Sa
Salma Solis on May 1, 2018

First I would like to start by saying that I love to shop at Old Navy. I love it for myself and I love the clothes for my 2 year old daughter. This past weekend I didnt have the best experience shopping at the Old Navy Store in Downey ( Downey Landing) CA I go into the store super excited...

Old Navy / store no. 5698 virginia / management

Ca
Carol Fretwell on Apr 26, 2018

I am writing to express my dissatisfaction with your management in your store: old navy - store no. 5698 virginia. Today april 26, 2018 - a friend and I arrived at 5:30 pm to old navy store, my second time going there, while I was there I decided to try some blouses. I was astonished to see such...

Old Navy / a marvel character t-shirt

Ke
Keishia on Apr 13, 2018

So, I shop at Old Navy all of the time, but I bought this Marvel Superhero shirt my child picked out and when I got home, my 13 year looked at and said "Mom, why are the only 2 black characters on the BACK of the shirt?" I'm so offended with this shirt. I will be returning it very soon and finding somewhere else to buy school clothes for my children.

Old Navy / store condition

Ta
Tammy Ward on Apr 7, 2018

I like old navy products but I hate shopping at this old navy store in my town of Tallahassee Florida. You can go into the store 1st thing in the morning when they open and it is still a disaster no one has cleaned up the store from the day before. The marchandise is not folded up and...