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Old Navy Customer Service

134 Reviews

Gap Inc.

6007 Green Pointe Drive
United States - 43125

Customer Support Phone Numbers

1800 653 6289(United States)
5 0
+1 614 744 3908(USA & International)
1 0
+1 866 450 5294(Old Navy Card)
0 0
+1 866 450 5295(Navyist by Old Navy)
0 1
Mon7:00 AM - 1:00 AM
Tue7:00 AM - 1:00 AM
Wed7:00 AM - 1:00 AM
Thu7:00 AM - 1:00 AM
Fri7:00 AM - 1:00 AM
Sat7:00 AM - 1:00 AM
Sun7:00 AM - 1:00 AM

Old Navy Complaints & Reviews

Old Navy / service

Very unhappy 18 on Oct 9, 2018

Hello my name is melquita butler. Today October 9, 2018. I went to the old navy store-5609 15555 east 14th street. San leandro ca. Store. At 4.:44:48 pm trans 3048. Reg 008 cashier 2778716. I knew there was a sale for toddler girl coats I went to to purchase my daughter two coats because I...

Old Navy / old navy card

Mariak123 on Sep 29, 2018

My mother called today to cancel the old navy card and she wanted to know information about the old navy card. A Extreamly rude costomer with zero communication skills tells my mom to give her bank card information. But my mom only wanted to know information about the old navy card through...

Old Navy / company

Natasha Coleman on Sep 27, 2018

I have been a Old Navy customer for years. I am getting charged a late fee and interest on an account that is closed. I have not made any purchases (the account is closed). Why am I constantly getting charged a late fee and interest when I have not been late or purchased anything? I...

Old Navy / my 2 orders

Avani12 on Sep 19, 2018

I am waiting for my orders since September 8 it's been more than a week. To be exact it's been 11 days. The other orders that I ordered on September 11 and September 16 have already been shipped. I got something for my sister that she has to wear on her birthday next week. This is not fair...

Old Navy / credit card

Danette Cooper on Sep 14, 2018

I applied for the credit card in July while school shopping for my daughter and received a $2900 limit. I charged about $50 that day. The card never arrived, nor the bill. I honestly forgot that I even opened the account. As I was going through a file, I found the receipt and information...

[Resolved] Old Navy / old navy store 4858

eshan12 on Sep 12, 2018

I purchased 6 items on 9/11/18 at the above store in Ramsey NJ . Today I went to wear one of the shirts and noticed the sensor was still attached to the shirt and checked all my other items and found another shirt to have the sensor also . I went back to the store today with my items in the...

Old Navy / unprofessional manager

Jayblessed1 on Sep 9, 2018

On September 9, 2018 i went to the old navy clothing store located at Heller Street and Route 611 in Stroudsburg, PA it was in this store that I approached a sales associate that tried to help me with a return but was uncertain about the price of the item i was returning so she asked her...

Old Navy / appearance of store...

Sammiejo07 on Sep 2, 2018

The morning of 9/2 I I went to the old navy at cross county mall to find uniform pants for my daughter . The store opens at 11a and at 1145 when I got there it was an absolute mess . the staff person said that "the customers did it " honestly in 45min of a store being open there is NO way...

Old Navy / shipping and returns

Natesmom2008 on Aug 23, 2018

I made an order for school clothes for my son in the beginning of July. Once we received the package they had sent two different pairs of shoes and 3 different shirts. So I started the return process so my son could have the correct clothes before school started in August. I sent the...

Old Navy / unauthorized credit card charges not made by me it was someone else maybe used my name

sheila sinchak on Aug 22, 2018

Old Navy appeared on my bank statement. Which was strange, because I have never been in an Old Navy location. Aug 13th and August 20th.2018 Yes, today is August 22, 2018. The first charge was for $91.00 even. The second charge (since the first one went through) was for $170.54. The went...

Old Navy / dressing room attendant

S kilner on Aug 20, 2018

I was shopping with my kids on sat, 8/18/18 and we were leaving the dressing room when the older attendent said something like is there anything you didnt want and i said yes, its in there and she said can you hand it to me which i said ok and told my daughter to do that and then she didnt...

Old Navy / the service is horrendous/employees are terrible

tyl81 on Aug 15, 2018

I went to Old Navy in the Long Beach Towne Center Long Beach, CA (562) 429-4070. The employee and supposed manager were extremely antagonistic and condescending. I bought pants and only wore them to try them on in their dressing room. There floor apparently was dusty from all the people...

Old Navy / service

Raven1107 on Aug 15, 2018

Good morning I am writing to inform you of a recent experience at your Spanish Fort, Al location. On yesterday ( 08/14/2018) I was finishing school shopping for my kids, and upon us walking in an associate told other employees that we looked suspicious. We were then followed by a group of 4...

Old Navy / rude employee

Jidiidiz on Aug 8, 2018

At your Square One location Mississauga Ontario (100 city centre drive) on 8/8/18 I was purchasing my item and the cashier asked for my email. I then politely declined and she rolled her eyes. I managed to catch her name tag, it said Nayah. This employe needs to receive reprimandation and...

Old Navy / online false add

Maria Shellhart on Aug 8, 2018

Received a email for online promotion August 2018 ONLINE ONLY. TODAY ONLY, 8/8. 30% OFF YOUR ORDER DISCOUNT APPLIED AT CHECKOUT SHOP NOW Went to buy a pair of jeans and discount did not show up. I finally called for help and the person helping didn't know why the discount did not apply. Wa...

Old Navy / Cashier

T.Charles34 on Aug 3, 2018

I went into the Below Air, Md Old Navy today and received poor service. After selecting the items I went into the store for I proceeded to get in line. While I was waiting there was a lady already in line and her daughter wanted an item that was near the checkout line. The lady put it back...

Old Navy / victoria b

Chantel V on Jul 29, 2018

I went into the clackamas Old Navy today and asked one of the workers (victoria) who was on there phone a question about where I could find the sale clothing, and was treated with major disrespect. rolled her eyes like I interrupted her on her phone and when she didnt understand me the...

Old Navy / service

Irasema Cedillo on Jul 22, 2018

I went to the south center parkway old navy in tukwila, Wa 10 min before closing and they denied me a fitting room and my boyfriend the use of the restroom because it was "10 min before closing I'm sorry I can't" what kind of bullshit service is that if your open it should...

Old Navy / management at frisco, tx location

sospink on Jul 22, 2018

I normally love shopping at Old Navy until my most recent visit. When I checked out I realized my daughter's dress did not ring up with the 30% discount I was expecting. I was already finished checking out when I looked at my receipt. I asked an employee if she could help me. I explained I...

Old Navy / customer service

Ken shappard on Jul 18, 2018

Was out of town 900 miles from home and went into one of your stores in Lancaster Ohio and was blown away at poor service. We went in to check out the clearance sale and Darren upon checkout kept saying I get off at 2 and asked another lady to check out. She walked away and then he messed...