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Old Navy Customer Care Service

Gap Inc.

5900 N Meadows Dr
Grove City
United States - 43123

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Old Navy Complaints & Reviews

Old Navy / They cancelled my order but refused to refund my money

Heidi on May 15, 2017
I have ordered 4 items from Old Navy and last moment I changed my mind and decided to cancel my order. After I read the reviews I got a bit scared and thought that it was better to cancel and order somewhere else. These people agreed to cancel my order and only after my order was cancelled...

Old Navy / returns

Paytonramsay on May 12, 2017
I purchased some athletic ware at youre Abilene Tx location on 4/21/17 and grabbed a shirt that was a size too small. I already tore the tags off of a shirt and washed all my items before i realized it was to small. I went in on 5/12/17 at about 4:30pm and before i walked in i asked Edward...

Old Navy / Old navy online

Nellie Ferreira Morgan on Mar 9, 2017
I have had an issue every single time I place an order with Old Navy. Something suddenly is no longer available or in this case even though I placed the order on time for 1 day shipping something "unexpected" happened and 90% of the order I placed to take with me on a last min trip was not...

Old Navy / Incorrectly priced merchandise/terrible customer service

Evalyn Clinton on Feb 28, 2017
My daughter and I were in the Bayshore location(04518) shopping for clothing for my husband, the time was approximately 7pm (trans #7936). I had already purchased some jeans for my husband that I was very satisfied with and had discovered a shirt I liked on a display wall in the men'...

Old Navy / Customer service - manager

myou1980 on Feb 17, 2017
Worst. Manager. Customer. Service. Ever. I've never ever had a worse experience in my life! This was at the paramus park mall location # 5827, manager name jaime. For the first time ever, someone says to me " I ask you to leave the store, or I will call security" because I argued the fact...

Old Navy / Very poor service

Robin on Feb 1, 2017
I had an issue with Old Navy in the past (they did not deliver my order) and I was promised a discount on my next order. I decided to give them a second chance and ordered some kids clothing. I wanted to use my discount but couldn't do that myself, so I contacted Old Navy via phone and...

Old Navy / Returns

Jen Ivers on Dec 27, 2016
My son received some T-shirts from his Uncle for Christmas. They were too big and my son was going to pick out something else. So I went into the store to return them. I did not have a receipt since they were a Christmas gift but they had all the original tags on them. The first cashier...

Old Navy / Order not received by christmas/promised date

cma0224 on Dec 23, 2016
I placed an online order on December 12th for 17 items totaling $146. My confirmation e-mail stated the order would deliver in 8-9 business days which would be December 23rd at the latest. I called customer service on December 21st because my items had not shipped yet and I was concerned...

Old Navy / Old navy's customer service

Ashleyh2016 on Dec 12, 2016
First let me say that I completely understand the holiday rush.. however, Old Navy clearly does NOT know how to handle larger than normal volumes or how to handle customer complaints. I placed a fairly large order with Old Navy on November 23. Please note that this was BEFORE Thanksgiving and before...

Old Navy / Customer service

Scrappy227 on Dec 9, 2016
After purchasing many items from the Old Navy website, I have only received half my purchase. When contacting customer service, I have been told different updates with every time I've called. Its been going on three weeks and no one from this company can neither provide a tracking number...

Old Navy / Managers at old navy 503 fulton mall bklyn, ny 11201

Wendy Wright-Dowd on Dec 6, 2016
I have experienced rudeness from Managers at this location. A male named Chritian. Who is ill mannered interrupting conversations without excusing himself. Stating when asked if excuse me is needed when you see people talking . He states it depends on on who it is. This is the mentally of...

Old Navy / False advertisement, customer service

RoAg on Jul 7, 2016
There was an advertisement for tank tops for $2, for Sat July 2nd, my daughter and I arrived at Old Navy on Trenton in McAllen, TX about 9:20 am looking for the shirts, finally about 9:40 we found a young man whom we asked about the shirts, his response was, "we sold out". I asked when...

Old Navy / False advertising, staff behavior awful at closing time

Namast on Jun 24, 2016
My husband and i decided to take advantage of Old Navy's $10 sale for the dresses yesterday, the add said June 24th so being the 23rd we decided to take a peak to see if it would be worth it the next day. When we got there, we noticed a few items at 50% off, however we really wanted what...

Old Navy / return

Reviewer71648 on Jan 16, 2016
my daughter sent us christmas presents from old navy that she ordered on line. took entire package back to old navy for store credit so we could shop for something else we had the reciept. the cashier scaned all items and the rx the said no store credit no cash and the he was putting...

Old Navy / Alexandra gurt commercial

Poppy727 on Dec 28, 2015
We don't have children but my Husband and I still find this offensive. People that are cross dressers and other now publicly acceptable people do not have to be shoved down our throats. Life is confusing enough. This seems very strange and I am starting to feel dislike towards Old Navy.

Old Navy / magnetic tag left on garment

Reviewer47661 on Dec 15, 2015
Hi there, I purchased a shirt yesterday at the Old Navy store in Spokane, WA. When I got home and was getting ready to wrap this item, I noticed the magnetic tag had not been removed when I purchased it. I called the store manager or assistant manager, Bryn. She told me how I could remove...

Old Navy / Poor customer service and horrible policies

Reviewer68625 on Nov 15, 2015
I opened an old navy card, paid on-time, more than the minumum. Six months after opening this card, old navy did a soft inquiry on my credit (without my knowledge or authorization). Unfortunately, a medical bill appeared during that time on my credit report, which made my score drop and...

Old Navy / Ladies Bathroom

Reviewer15538 on Sep 26, 2015
There was a special promo from my company so my husband and I decided to take advantage of this. The store was great and the customer service was great. However, my husband was taking his time finding the perfect shoe for him so I took a trip to the ladies room. It was totally...

Old Navy On Sawmil Rd, Columbus Ohio / Refuse to take my $5.00 off coupon

doglovecat on Mar 17, 2015
I applied old navy card about a month ago. So, I went there earlier this afternoon, I was excited to see all the new spring clothes so I got shirt, pair of socks, and earrings. I went up to cashier, I gave her $5.00 coupon, she stated she need the old navy card, and I told her I left it at...

Old Navy / coupon

T@whittier on Nov 30, 2014
Nov.30 I have shopped at Old Navy for a decade, I had a 10$ reward that expired today & I went in a hurry tonight to use the reward I had only cash on me, no wallet . Ariel the manager I spoke to said I have to pay with my Old Navy card and could not take cash. Old Navy that is not right...

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