Toms
reviews and complaints

This is not a complaint, but rather a question.

I purchased the boots in the below link. I really liked the look of the small tag on the side (black with teal colour) but when I received my boots, they did not have that tag. Is that typical? I thought about ordering other colours but do not want them without the small tag.

https://www.toms.com/ca/women/shoes/boots-and-booties/black-smooth-waxy-leather-womens-marina-booties/10015827.html

Erin

These shoes are just not worth it, I wouldn't even give them one star. The quality is terrible, it's like wearing paper on your feet. I mean, seriously, they're just like those cheap flats you can find at Walmart. I had such a hard time trying to slip them on, and when I finally did, they pinched my skin and left a bruise. And to make matters worse, the inserts come out completely! I've never had a pair of flats where the inserts come out like that. It's just ridiculous.

I'm so disappointed with this company and their shoes. They're just straight trash, and I will never order from them again. I can't believe I spent $65 on these crappy shoes. I should have just stuck with my Skechers Bobs, they're a way better shoe company.

Save your money and don't waste it on TOMS. I had a feeling I shouldn't have ordered from them, and I was right.

I recently had an experience with TOMS Shoes that left me feeling a bit disappointed. I had ordered two pairs of shoes online, but unfortunately they were both too small. I filled out the return form and indicated that I would like to receive store credit for my purchase.

After a few days, I received an email confirming that my shoes had been received and that my original form of payment would be credited. This was not what I had requested, so I decided to call customer service to see if they could help me out.

I explained my situation to the representative on the phone and asked if it would be possible to receive store credit instead of a refund to my original payment method. I even mentioned that I no longer had the card that was originally used for the purchase, but the representative told me that there was nothing they could do.

I was disappointed with the customer service I received, as it seemed like a simple request that could have been easily accommodated. I even asked if they could issue store credit anyway, since that was what I had requested on the return form, but again I was told that it was not possible.

Overall, I was left feeling frustrated and disappointed with my experience with TOMS Shoes. While I have enjoyed their products in the past, this experience has made me hesitant to purchase from them again in the future.

I recently purchased a pair of slippers from TOMS Shoes in size 43 (UK9). However, to my disappointment, they turned out to be too small for me. I was surprised as all of my shoes are of the same size, but I thought it's not a big deal, I'll just return them and get the next size up. But when I tried to initiate the return process online, I was asked to pay ?6, which is 20% of the cost of the slippers, as return shipping charges. I was taken aback by this as I have never come across any online store that charges for returns, especially when the product doesn't fit.

I decided to call their customer service line to inquire about this policy, and to my dismay, I was told that it's their standard policy. I found this completely unacceptable, especially when it's their fault that the product doesn't fit. I have shopped at many online stores, but TOMS Shoes is the only one that charges for returns. I believe that if you are an online store, you should provide free returns as a basic customer service.

I had already added the next size up in my basket, but I decided to cancel my order with TOMS Shoes and look for an alternative brand. I don't mind paying for quality, but I refuse to accept poor customer service. In today's world, where online shopping is the norm, it's essential to provide a hassle-free return policy to retain customers.

However, I must say that after leaving a negative review online and calling their customer service again, they agreed to pay for the return postage. I appreciate their effort to rectify the situation, but I still believe that they should have a free return policy in the first place.

Overall, I am disappointed with my experience with TOMS Shoes. While their products may be of good quality, their customer service needs improvement. I hope they take this feedback constructively and work towards providing a better shopping experience for their customers.

I recently made an order for two pairs of shoes from TOMS Shoes for my granddaughter. I was so excited to get them that I placed the order early in the morning, even before the store opened on the west coast. However, when I received the email confirmation, I noticed that one of the pairs was not the style I wanted. I had ordered the bee style, but they were sending me the penguin style instead.

I immediately tried to call the customer service line to see if I could change the order, but they were not open yet. I waited patiently until they opened and spent an hour on hold listening to their message about how much they care about their customers and the charitable work they do around the world. Finally, a nice young woman answered the phone and after checking my order, she told me that it had already been confirmed and there was no way to change it.

I was so disappointed! How could they not make a small change to my order within two hours of placing it? I have more than a dozen TOMS shoes in my closet, but this experience has made me rethink purchasing from them in the future. Although I give five stars to the shoes themselves, I have to subtract three stars for their poor customer service.

In addition to the issue with my order, I have also noticed that TOMS has some of the slowest shipping times I have ever experienced. It can take weeks for my orders to arrive, which is frustrating when I am excited to receive my new shoes.

Despite these issues, I still appreciate the charitable work that TOMS does around the world. Their One for One program, where they donate a pair of shoes to a child in need for every pair purchased, is a wonderful initiative. I just wish that their customer service and shipping times were better.

Overall, I would recommend TOMS Shoes for their comfortable and stylish shoes, but be aware of their slow shipping times and potential issues with customer service.

I was really excited to snag a new pair of TOMS shoes during their Black Friday sale. However, when I tried to place my order, I kept running into issues with the payment services on their website. It was really frustrating, so I decided to reach out to their customer service team for help.

Unfortunately, it took over a week for them to respond to my email. When they finally did, their response was less than helpful. They told me that the problem was with my browser and that I needed to use a different one. But the thing is, I had already tried the two browsers they suggested and they weren't working for me.

I emailed them back to let them know, but it took them another week to respond. This time, they suggested that I try using a different device to place my order in the future. I couldn't believe it! Instead of trying to find a solution to my problem, they were just blaming me for their website issues.

I tried to order my shoes using both my laptop and my iPad, and I tried four different browsers between them. I know for a fact that the problem wasn't on my end. It was really disappointing to see TOMS treat their customers this way. I really liked their shoes, but I won't be buying from them again after this experience.

It's a shame that a company with such a great product can't seem to get their customer service right. I'll be telling all my friends about my experience, and I'm sure they'll think twice before shopping with TOMS in the future.

I recently purchased a pair of TOMS shoes from their website, toms.com. Unfortunately, the shoes didn't fit me properly, so I had to return them. I went through this process a few times, trying to find the right size. Eventually, I decided to just get store credit back to my PayPal account. The customer service representative told me that I would receive my store credit within 7 to 10 business days. I waited patiently for 10 days, but I didn't receive anything. I contacted them again, and they apologized and assured me that I would receive my store credit soon. However, I waited almost a month and still didn't receive it.

Finally, I decided to use my store credit to buy a bag from their website. But when I tried to use it, I found out that my store credit was missing. I contacted their customer service again, hoping to get my store credit back to my PayPal account. However, they told me that I was given wrong information earlier and that I couldn't get my store credit back. They said that their financial team would message me back in 2 days about my missing store credit, but they never did. I was so frustrated that I decided not to contact them again and just let them keep my $56.

Moreover, I suspect that they didn't give me a full refund for my previous purchase. I bought a pair of shoes for $62, but when I returned them, I only received a partial refund. I bought the same pair of shoes again for the same price, but I still had to pay $6. When I asked them about this, they couldn't give me a satisfactory answer. So, I advise you to be careful when buying from TOMS and make sure that you get the right shoe size. Also, if you have the option to choose between store credit and the original method of payment, always choose the original method.

In conclusion, my experience with TOMS was disappointing. Their customer service was not helpful, and I didn't receive my store credit or a full refund. I hope that they will improve their services in the future and provide better customer support to their customers.

I just received my two new pairs of Toms shoes in the mail today. I was so excited to try them on because I had previously purchased the same exact pair of Ash women's classic canvas shoes two months ago and fell in love with them. However, to my disappointment, the shoe that I received today was sized like a 6.5 instead of the 7 that it claims to be. I was so confused because I had just bought the same exact shoe in the same size and color. The shoe felt extremely tight and constricting on the top half of my foot, to the point where it was painful.

I am a very slender and petite woman, weighing only 103lbs, so there is absolutely no reason why the shoe should be so different from the identical ones I purchased just two months ago. Unfortunately, this is not the first time I have experienced inconsistency with sizing from this shoe company. In fact, this is the fifth and final time I will be trying to purchase shoes from them.

When I spoke to customer service about my concerns, it was a complete waste of my time and the staff member's time as well. He explained that they get the shoes from different producers in different countries, which could explain why each pair is so different. However, these are not fingerprints or snowflakes, they should not each be uniquely different. They are canvas fabric cut from a template, sewn together, and glued to an uncomfortable sole. These shoes are made on an assembly line, not handcrafted by individual artists without any grids or measurements.

I highly recommend trying Bob's by Sketchers instead. They are extremely consistent in sizing (all of my Bobs are size 7) and they have taken the time to engineer a comfortable and ergonomic footbed. Don't waste your time and money on Toms shoes, go for a brand that values consistency and comfort.

I gotta say, I'm pretty disappointed with TOMS Shoes. I've ordered from them a few times before and never had any problems, but when something went wrong this time, they really dropped the ball. My order got delivered by UPS and left on my doorstep in the pouring rain for over a day because I wasn't home. The shipping box and shoe boxes were completely soaked through, and it was obvious that they had been left out in the rain for way too long.

When I tried to contact TOMS customer service about it, it was a total nightmare. They didn't want to take any responsibility for what had happened, even though it was clearly the fault of their courier company. All I wanted was for them to replace my order, but they refused to do that and instead told me to arrange a return through their platform. They even tried to make me pay more for the shoes because the sale discount wasn't available anymore. It was a ?130 order, and I had to wait for a refund, reorder, and pay ?150 just to get the shoes I wanted. And even then, the 15% discount they eventually offered wouldn't make up for the extra cost.

Honestly, I think TOMS customer service is just terrible. They don't seem to care at all about their customers or the problems they're having. It's really disappointing, especially since I've had good experiences with them in the past. I wouldn't recommend ordering from them if you want to avoid any potential issues.

I never wrote a review online before, but I had such a terrible experience with TOMS that I feel compelled to write a very poor one now.

Here are the facts of my experience: I made an order and called TOMS to confirm my need for delivery (this was to be a present) and was assured all was well. However, the order was lost between TOMS and UPS. I called TOMS and was advised to order again and my initial payment would be returned. I did so, but the order was lost again between TOMS and UPS. I received no useful help from TOMS. Both orders arrived at the same time, far too late. I spoke to Customer [protected]@ TOMS who promised the resolution I required, but then received an email from TOMS contradicting what Customer Services had just agreed.

In case TOMS attempts the tactic of not finding my order, I have recorded my order numbers. I am left with two payments out-of-pocket and considerable time wasted. My own experience and my personal view is one of a failing service (to the level of being actually offensive), of an inflexible process-led approach, and of risible and crass incompetence. I reflect the comments of others that TOMS do not make their returns policy clear enough. My experience suggests to me that TOMS are content to take your money and when they fail, they have left me, the paying customer, to do all the work for them - totally unacceptable and certainly not accepted.

You can see through 13 pages on TRUSTPILOT that all pages contain similarly serious complaints. It appears to me that the evidence makes it reasonable to infer that there are serious systemic and endemic problems with TOMS customer care. From my experience, I have come to seriously doubt the ethical branding and to wonder if it is merely Virtue signalling and ?ethics-washing'?.

I am escalating my issue to the UK Trading Standards Officers, to VISA, to PAYPAL, and to the American President of this brand.

Buyer-Beware!

I recently had an experience with TOMS Shoes that left me feeling disappointed and frustrated. I had my eye on a pair of black cat TOMS and decided to place an order. To qualify for free shipping, I added another pair of shoes to my order. I carefully reviewed the sizing chart and confirmed that nothing had changed since my last purchase from TOMS. I even checked the fit of my crochet TOMS (which were in my closet) and found that they fit tighter than their standard shoes, which is what I was ordering. Feeling confident in my decision, I placed my order for the two pairs of shoes.

Unfortunately, my excitement quickly turned to disappointment when my order took longer than expected to arrive. When the shoes finally arrived, I couldn't even get my foot inside either of them. I was left with no choice but to return both pairs. However, I was shocked to discover that the cost of the returns was at my own expense because there are no TOMS stores in Canada. My order had cost me $124, and the cost to return the shoes was $32. I decided to cut my losses and return the shoes, but it took a long time for TOMS to process my return, even though I could see on the tracking number that the shoes were in their warehouse.

When they finally processed the return, I was only credited for one pair of shoes, even though both pairs were in the same box. With a partial credit and the cost of shipping, I ended up spending over $70 and had nothing to show for it. Needless to say, I was extremely disappointed with my experience with TOMS.

While I wouldn't recommend doing business with TOMS, if you absolutely need to have their shoes, I would suggest purchasing them in person from an authorized retailer with decent customer service and the ability to process returns. I learned the hard way that TOMS shoes are not consistently sized, and assuming that they would fit based on my previous experience was a costly mistake.

In conclusion, I would caution anyone considering purchasing footwear online without the ability to try it on. While I understand the convenience of online shopping, it's important to remember that sizing can vary between brands and even between different styles from the same brand. If you do decide to purchase shoes online, make sure to read the return policy carefully and factor in the cost of returns before making your purchase.

I recently purchased a pair of TOMS Shoes from their website, toms.com. I was excited to receive my new boots, but unfortunately, they didn't fit properly. I had followed the suggestion on the website to order a half size smaller than my usual shoe size, but it turned out to be a mistake. The boots were too small, and I couldn't wear them comfortably.

I decided to contact TOMS customer service to see if I could return the boots for a different size. Unfortunately, I found out that they don't offer free returns for their Canadian customers, which was disappointing. I was told that I would have to pay for my own shipping back to the company, which ended up being close to $30.

I was frustrated with this experience, especially since I had followed the sizing suggestion on the website. I felt like the information provided was misleading, and that I should have been warned about the potential for the boots to be too small. The customer service representative suggested that I should have checked the size chart before ordering, but I felt like this was something that should have been made clearer on the website.

Overall, I was disappointed with my experience with TOMS Shoes. While I appreciate the company's commitment to social responsibility and giving back to those in need, I don't think I will be purchasing from them again in the future. The lack of free returns for Canadian customers, combined with the misleading sizing information, left a bad taste in my mouth.

I gotta say, I'm a fan of TOMS Shoes. They've got some pretty sweet kicks and I respect their mission to help people in need. However, I gotta say, their customer service leaves a lot to be desired. I placed an order and it was cancelled without any explanation. I tried emailing them three times and didn't get a response. It was a real pain in the butt to finally get through to someone on the phone, and when I did, they told me the shoes were out of stock. But get this, when I checked the website a few days later, my size was still available! What gives, TOMS?

To make matters worse, the chat function on their website doesn't even work. And I can't even leave feedback to let them know how frustrated I am. I get that they're trying to do good in the world, but at the end of the day, they're still a business. And if they want to keep customers like me coming back, they need to step up their customer service game. Honestly, I might just start buying cheaper shoes and making donations instead.

So, I recently ordered a pair of TOMS Shoes from their website to add to my collection. I was super excited to receive them, but unfortunately, it didn't go as smoothly as I had hoped. It took a whopping 4 weeks and 2 shipments for me to finally get my hands on them. To make matters worse, one of the shipments got lost in transfer from FedEx to USPS, and the other was sent to an address I haven't lived in for 2 years! I had to pay extra to have someone reship them to me.

When I finally received the shoes, I was disappointed to find out that the size 9 shoes I ordered were actually a size 11 in the box. I immediately called customer service to get a replacement, but was told that I had to wait 7-10 days to get my refund before I could reorder. I was not happy about this at all. I mean, this was clearly a quality issue on their end, so why should I have to wait for my money back before I can get the right shoes?

The customer service representative did say that he placed the order for the replacement shoes, but I'm not entirely convinced that he actually did. I haven't received any confirmation that I'll be getting the right ones, so I'm still waiting and hoping for the best.

Overall, I'm pretty disappointed with my experience with TOMS Shoes. I understand that mistakes happen, but the fact that it took so long to get my order and that I had to deal with all of these issues just to get the right size shoes is pretty frustrating. I hope that they can improve their shipping and customer service processes in the future so that others don't have to go through what I did.

I recently purchased three pairs of TOMS shoes from their website, to match with my daughter and myself. However, when they arrived, I was disappointed to find that the style was poorly thought out. The sole was too high, which made it uncomfortable for my feet to fit properly.

When I decided to return the shoes, I was shocked to find out that there was no free return policy in Canada. I had to go to the post office and pay $33.00 to return the shoes. It was a complete waste of my hard-earned money. I was so disappointed with the experience that I have decided never to buy from TOMS online or in-store again.

I even called their customer service to see if they could do anything to help me out, but they simply said "nope, sorry." I believe that all companies should offer free returns, especially if there is no physical store available for returns. It's just common sense.

Overall, my experience with TOMS shoes was not a pleasant one. The poor design of the shoes and the lack of a free return policy in Canada has left me feeling frustrated and disappointed. I hope that TOMS will consider changing their policies in the future to better serve their customers.

So, I just got my hands on a pair of Toms Kallie Wedge Booties and I must say, I was pretty excited to try them on. I ordered a size 6, which is my usual size, and when I received them, I was eager to try them on. However, when I put them on, I noticed that they were a bit tight around the width of my foot. I thought to myself, "No worries, they'll stretch out in no time."

I decided to wear them for a few hours to see if they would loosen up. Unfortunately, that wasn't the case. My foot started to feel numb from being squeezed so tightly. I have a very small foot, so I was surprised that the shoes were so snug. I was disappointed that I couldn't wear them for longer than a few hours.

I decided to return the shoes and was met with some resistance. I was told that since I had already worn them for a few hours, there was nothing they could do. I was pretty upset about this, as I felt that the shoes were not true to size. I was told that I probably ordered the wrong size, but I have worn Toms shoes before and have never had this issue.

Overall, I was pretty disappointed with my experience with Toms. The shoes were uncomfortable and the customer service was unhelpful. I hope that in the future, Toms will take more care in ensuring that their shoes are true to size and that their customer service is more accommodating.

Horrible customer service! I am never buying from TOMS Shoes again! I had to cancel an order because of a bad experience with their customer service. They sent me an email on 11/26 saying that they intercepted the package. They got it back on 11/29, but I still haven't received my refund as of today, 12/11. I tried emailing them multiple times, but they never answered. I had to call them and wait for 30 minutes on hold before someone finally picked up. The representative told me that they haven't processed my refund yet. They said it will take another 7-10 days for them to process it and then another week to 10 days for it to clear. That's $400 that I won't be seeing anytime soon! Their hold time is always more than 30 minutes! It's terrible! Why don't they care about their customers?

I recently had a not-so-great experience with Toms Shoes. I ordered a pair of shoes from their website for the first time and was disappointed to find that the sizing was not accurate. According to their website, the shoes were supposed to be true to size or even a bit smaller, but when I received them, they were way too small. I had to return them and ended up having to pay $20 out of pocket for the return shipping because they don't offer free returns from Canada.

I was really frustrated with this experience because I have other shoes from Toms in the same size that fit perfectly. I only ordered from their website because I trusted that their sizing would be consistent. Unfortunately, that wasn't the case.

When I reached out to customer service to ask for some sort of compensation for the return shipping cost, they were very rigid and refused to offer me anything. I was disappointed that they didn't seem to care about losing a customer over something that was ultimately their fault.

Overall, I think Toms Shoes has some work to do when it comes to their customer service and sizing consistency. While I appreciate their commitment to social responsibility and giving back, I don't think that excuses poor customer service practices. If you're considering ordering from Toms, just be aware that their sizing may not be accurate and you may end up having to pay for return shipping if you're not happy with your purchase.

I used to really love my TOMS shoes. They were always the perfect size and so comfortable to wear. However, I have to say that the quality of these shoes has really gone downhill since I first started buying them about 10 years ago. I recently purchased a new pair of TOMS in February, with the intention of wearing them during the spring months. Unfortunately, they only lasted about 2 months before they started falling apart on me. I didn't even wear them every day, but both soles ended up cracking in multiple places, which allowed water to seep into the shoes.

I was really disappointed with the quality of these shoes, so I decided to reach out to customer service to see if they could help me out. Unfortunately, they told me that I was beyond the 60-day return policy, so they couldn't offer me a refund or send me a new pair of shoes. I was really frustrated by this, because I feel like shoes should last longer than just a couple of months, especially when they're not being worn every day.

Overall, I have to say that I'm really disappointed in the quality of TOMS shoes these days. I used to be a big fan, but after this experience, I don't think I'll be buying them again. The customer service I received was also pretty lackluster, which didn't help matters. If you're looking for a pair of shoes that will last you a long time, I would suggest looking elsewhere.

I'm really sorry to say this, but I'm not happy with the service I received from TOMS Shoes. I've been a loyal customer for over a decade and have purchased many pairs of shoes from them. However, my recent experience with their customer service has been terrible. I ordered a new pair of shoes directly from their website, but the courier (who was a subcontractor of UPS) didn't even try to deliver them to my home. Instead, they took them to a collection point, which was not even a real address. When I contacted TOMS about this issue, they refused to help me and told me to deal with the courier myself. I'm really disappointed with their response, especially since I've been a long-term customer. I don't want to waste any more of my time dealing with the courier, especially since they've already given me incorrect information. It's really sad to say this, but I think it's best to avoid TOMS Shoes. They're no longer unique, and there are other companies out there that offer just as good shoes, but with better customer care.