Vinted
reviews and complaints

Hi I cannot get into my vinted account I have been trying all day when I want to read a message vinted says put my telephone number all I keep getting is your phone number is invalid

People are messaging me and I cannot open to them

Totally cheesed off

if I do not receive any help just going to cancel my vinted account

Cant see what I can do to edit Vinted just not taking my phone number

stressed

Vinted has awful customer service. I sold some brand new trainers to a buyer and offered Royal Mail posting. Vinted automatically offer UPS which I dont use and you cant remove it or you couldnt at the time I sold the trainers. I posted them with Royal Mail and had a tracking number. Within days, Vinted cancelled the ordered saying they have not been delievered when I had proof they had. The buyet contacted me asking about the trainers and I gave her the tracking number and proof of delivery. I asked Vinted for help as the buyer rececived a refund even though they got their purchase. Vinted told me it was because I did not use UPS which the buyer asked for and I explained I used Royal Mail, had a tracking number and proof of delivery which I forwarded onto Vinted. They replied saying all I can do is contact the buyer, relist the trainers and hope the buyer purchases the trainers again so I would get my payment. I then asked what to do if the buyer ignores my messages and listing. Vinted continued to say it was my fault using UPS and to contact the buyer. Yet again I told Vinted that I have done what they have told me to do but the buyer has not responded to my messages. Vinted yet again said it was my fault I did not use UPS even though I had proof off Royal Mail and a tracking number that these have been delivered to the buyer. I asked one last time for the help as to ask what to do if I dont get a response from the buyer, yet again Vinted blamed me and refused to help and now they have blocked my email and not responding to me. Now I am out of pocket and without trainers as the buyer has not returned the trainers and Vinted has refused to help me

I ordered an item on Vinted which was supposed to be delivered to my allocated store by Yodel Collect+. I received an email with a collect code to go and collect my item and when I went to the store my item was not there! I have frequently visited the store, which is a very small store in a village, and of which I know the manager and he has checked for this parcel several times, with a description of what it was sent in and my full name, address and even the sellers name and it is not there. Vinted know of my complaint and emailed me saying to go back and check and if it wasn’t there contact them within 48 hours otherwise they would release the funds. I did this and contacted them back within 14 hours (of which I have all the emails between myself and Vinted and the seller and Ian, the store manager has been more than willing to be contacted in regards to this) and within this 14 hour window my seller informed me that Vinted had Released the funds to the seller even though the issue has not been resolved and is still ongoing and have finalised the purchase so I still have no item and have lost my money. I am furious with Vinted and find their customer service appalling.

I sold 2 designer handbags and posted on the 12/11/2022 with Evri.

The parcel status showed not delivered and the buyer claimed she never received the package, complained and vinted refunded her money. However Evri have now provided proof of delivery on the 23 November at 1338hrs. When I sent this proof to the buyer she continued to deny she had received the package.

I have contacted vinted many times and reported this and all I get is an automated response saying they are looking into it. I have lost my handbags and have no payment, it seems the buyer has both.

The seller was blocked after i ordered Something. I couldnt get in touch with him anymore after, recieve any information about the package but the money left my account. What's next now? I recieve a refund or an answer r Something because i dont know how it works and what should i do next. I've ordered and payed in 08.12 and after i didnt received any answers

I’ve been locked out my account and I’ve emailed many times and tried the ‘ forgot password’ option when I know my password already. Got a weird email back asking for my address, bank details and utility bills and a picture of my bank card front and back ?! So it sounds like they are trying to Scam me. I have money on the account that won’t let me withdraw and people messaging me asking to send their parcels out

My account got hacked and I immediately send Vinted a mail informing them about this. They blocked my account and asked me to provide a document to prove my name and adress. It's all an automatic answer process, not an individual one. I provided the document and my account is still blocked after 3 weeks!

I have orders and money pending in the system and now it all seems to be gone forever. Get some personal employees and not just some automatic answer robots who can't help with individual problems.

NO RECOMMENDATION!

I sold a pair of hardly used hunter wellies high gloss as to tight on my calves. I had a message back from the buyer to say they were old muddy and not ones in picture . These were perfect but send back if not happy I have just received the wellies they are not the original ones I sent covered in mud. Umm wer damp mud. And rusty buckle worn out label. And not so hogliss . I am extremely angry that this has happened. And put me off selling on vinted again I have arranged wellie sent back to me.

Laura Turner

I bought a wedding dress in vinted and the item never arrived I don't know how the transaction actualize to order complete when in the tracking number they clearly can see the item is not been delivered I been in contact with Evri and they admitted they don't been able to delivery the parcel but I still ending up losing my money with not right to refund. I will contact traders standards tomorrow because this it is not fair

I recently sold a dress I'd worn once which remained in perfect condition. I'd listed all the details accurately on Vinted. A buyer bought the item. I checked it over, wrapped it in tissue paper and double-parked it for safe travels. The buyer received the item and clearly tried it on, ripped it across 5inches and sent it back saying not as described... When I asked what was wrong she said it was ripped. She had clearly ripped it as it was not like that when it left my house. I sent Vinted numerous pictures of the item before (how it was listed, with no hole) and after (clear visible hole), in the exact same hanging position. The buyer was smug and spiteful to say this and it is not fair on honest sellers who have no reason to lie. Now I am left with a ripped dress I can no longer sell and without the money I originally sold this for. Vinted there are so many complaints like this you need to protect the seller's. There is buyer protection insurance but nothing for sellers? Change your policies! And refund what is rightly mine I am not asking for more than what is owed to me

Item was shipped via signed for delivery to buyer as it was a costly item.

Item was received by the buyer on saturday 3rd December 2022 as signed for and recorded by Royal Mail. (I have proof from Royal Mail)

Messaged seller to confirm this as tracking does not update on vinted for Royal Mail atleast in my case. Buyer confirmed they received the item in messages in the vinted app yesterday(5/12/2022) I also have these messages.

I have messaged vinted twice about this as now the buyer will not reply to my requests to press “everything is okay”

I have received no further assistance from vinted in receiving my payment for the item. The only advice is that I have to wait untill the 28th December where it MIGHT automatically assume delivery. However I have no reassurance about this.

All vinted simply need to do is confirm delivery with the documentation I can supply. And then I can receive my payments.

I can’t message vinted any longer as I don’t want my account to be blocked.

I’m really unhappy with the level of service and response and fear my item will be kept with no payments.

Please advise further

i sold three items new some with tags buyer stained the jeans and said they smell and had stains she showed one stain then the following produced about 10 more the jeans werent stained i have no reason to sell substandard clothes my clothes are geniune high quality i have complained but vinted are not listening they offered 48 hours to resolve complaint i wanted to know where i stand if i accepted the order back because who was going to refund/compensate me they arent listening and its causing me a lot stress and tension i want justice they cannot behave like this the buyer has all the support and seller has nothing

Vinted sent me the usual rubbish About my 2 day time opening

I went on holiday on Friday I checked my emails and saw a parcel had been delivered to my address on Saturday lunchtime My neighbour who had walked past on her way home text me to say that the parcel was in full sight on my doorstep The couriers photo showed nothing of the safe place When I returned home on Sunday afternoon No parcel to be seen or found did the usual asked around the parcel gone

Vinted actually told me that I did not hit the button on the right date Yes I did I kept them in the loop as well as the seller

They sent me a text addressed to Clair ? Not me I am not Claire

Upshot they Vinted just concluded and paid the seller

I’m appalled by their bad attitude and dishonest practice

I withdrew £135.00 from my Vinted balance from 4 items I had sold. The money never reached my Chanse Bank as they refuse to accept international bank payments, so the money would be returned to Vinted bank account. I have tried since September to resolve this matter and I myself have proved numerous times through bank statements and also a letter from Chase Bank proving this case. But they still say they are investigating this matter and I am now further forward with getting my money.

I sold some makeup on Vinted. I sent a lot of make up. The buyer said one item got damaged so vinted have told her she can keep all of the items. The rest are in perfect new condition. I asked for the other items to be refunded but they have just closed my claim and the buyer is not sending them back. I offered to pay the postage for the other items. Vinted are not helping me.

Advertised as a ladies size 16 but is in fact a child's, age 16. I requested a refund and was told no. Vinted closed the case very quickly and refuse to look at the case properly despite me providing other evidence. There is no phone number so I am stuck as what to do

Bought coat seller sent wrong one asking for me to return it which I did and paid postage seller then said original coat was dirty but she would clean it and sent it to me if I didn't want it donate it to charity I'm still waiting on coat and vinted has paid her my money, vinted said I had not clicked I have an issue button but I definitely did, so I have lost my money and vinted wont help me.

Purchased a vr set

Never received so notified seller and Vinted. Having being new to Vinted and never had any issues before I followed the sellers instructions as instructed by Vinted. They said I would need to close that sale by marking everything as ok to raise a complaint.

They never posted item postage note is a fake as confirmed by Royal Mail. I contacted Vinted again to be given the same message. I’m a single mother of 4 so did what I thought was my only option and asked my bank for a payment recal.

They didn that but now Vinted are saying I did that fraudulently.

I never received the item, nor the payment protection that Vinted say they put on every transaction.

I ordered a pair of trainers nearly 3 weeks ago and still have not arrived they are not listed now I have tried to contact the owner to say I haven’t received them I have filed a complaint with yourselves to say I haven’t received them it was the first product I’d ordered from yourselves never used your company before ! Since then I’ve ordered a pair of boots and they came within four days but the trainers I’m still waiting for could you look into this and let me know what’s happened if they’re still on their way or they weren’t genuine!

I received an expensive item from a seller on vinted (I had recently purchased a small second hand child’s coat from them). When I contacted the seller they knew nothing about it and were concerned that their address had appeared on the parcel. By communicating with each other, the seller and I realised that there must have been an error/mix up in Vinted’s label printing and they had incorrectly put mine and the sellers details on a postage label that was nothing to do with us. This was an alarming data protection breach and also I have no way of returning this expensive item I have received because I have no way of knowing who it was actually intended for. When I contacted vinted to try and rectify the issue they were absolutely useless and didn’t understand or acknowledge what my issue was.