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4.2 1999 Reviews

Vinted Complaints Summary

0 Resolved
403 Unresolved
Our verdict: Engaging with Vinted at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Newest Vinted reviews & complaints

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11:44 am EST
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Vinted Vinted

I bought a t-shirt on Vinted which didn't fit me. I relisted it the following day only to be blocked and told that the item was fake. They terminated my account and said I had violated their rules.

Clearly they violated their own rules by letting someone else sell the item on Vinted. Why wasn't the original seller vetted like me and blocked from selling the item?

I now have a t-shirt which is fake and doesn't fit me. It has cost me my money and I am now blocked from Vinted. This a complete injustice on my behalf.

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12:47 pm EST
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Vinted - Withdrawal of funds

After selling in Vinted for a couple of years I was randomly asked to verify my identity and asked to send a copy of my driving license which I did. A couple of months later I was unable to withdraw my funds so I contacted Vinted, I was told that I needed to complete a PEP firm out so that they could send it to their payment provider, as I had been...

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5:59 pm EST
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Vinted - Vinted as a buyer

I purchased an item from Vinted which included their buyer protection fee which is mandatory. The item was delivered by inpost. However I wasn’t home when it was delivered so it wasn’t delivered to me. InPost tracking dosnt specify where it was delivered to it just says delivered. So I raised this with Vinted and filled out their forms. After about a week...

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10:32 am EST
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Vinted - Blocking account without warning.

My experience with Vinted was short but painful. My daughter had been using Vinted for a few months for buying and selling without any problems, and I needed some party outfits for a couple of Christmas social occasions I have coming up so I downloaded the app and created an account. This was about 2-3 weeks ago. My experience as a buyer was good and I have...

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3:14 am EDT
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Vinted Item arrived broken/not packaged properly

I ordered a Glow recipe facial tonic. I paid for the item to be delivered to my house. The delivery company, Seur didn't even attempt to deliver the parcel as I was home all day. They dropped it off at a pick up point. I was unable to pick the parcel up in the two days specified as I was unwell. The parcel hadn't been packaged properly and was smashed. Vinted won't give me a refund and neither will the seller.

Claimed loss: 35€

Desired outcome: Refund

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8:54 pm EDT

Vinted Service

Selling, They ask for your details,if you have interest in the things your selling. if you haven't got over £272 in your account you can't sell? So why advertise its free. But still check accounts? People are selling because we need extra money. Who has £272.in their account these days because I don't and I work full time single mum. So essentially selling for extra cash aboustley for food gas and electric yet you can't sell unless you dont have the money in your account. So what are you trying to do take a pound from every purchase? No wonder your a millionaire as the buyer wouldn't get on to

Claimed loss: Nothing going to the media over this

Desired outcome: Urgent

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4:01 am EDT
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Vinted - Vinted' buyer protection and automated fund release

I am writing to express my deep dissatisfaction and concern with the way Vinted's automated system handled a recent dispute between me, and a seller on the platform. I have always valued the ease of use and the buyer protection provided by Vinted, but my recent experience has left me extremely disappointed and frustrated. I made a purchase on Vinted from a...

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7:25 am EDT
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Vinted - Blazer pata de gallo (tracking number: [protected]) shame on vinted customer service

tracking number: [protected] Dear sir madam, I hope this message finds you well. I am writing to provide you with an update on a complaint I previously filed against Vinted for their unacceptable handling of a recent purchase. On October 4th, I purchased a "Blazer pata de gallo" from Vinted, which was advertised as "new without tag." Unfortunately, upon...

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10:50 am EDT
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Vinted Wrong item received

I ordered a new pink jumper on Vinted and I selected InPost as delivery method. A few days later I received a food warmer instead of the jumper. I called InPost straightaway, I was still in front of the locker and they asked me to open a case with Vinted soI did.

I provided pictures of the item received and they said they would have investigated with the courier.

Vinted Support just came back to me saying that the courier confirmed the correct item was delivered and therefore the case is solved. The seller has been paid and I have ended up with a food warmer for babies!

I feel angry and upset, I provided proof of the delivery received, included the box and the sticker on it which shows clearly that the wrong item was delivered.

How do they know that the seller sent the correct item?

Desired outcome: I would like an apology and I would like to be refunded because it is fair. Thank you

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6:10 am EDT
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Vinted Refund not given for lost parcel

I sold trousers on Vinted 19/09/23

The buyer said they never arrived even though the tracking said they were delivered 21/09/23 at 18:39

I contacted Vinted for a refund and they told me I did not use the correct postage supplied by Vinted

I told them I had and the buyer confirmed when I sent the proof of postage to her to say her parcel was on its way with Evri

I told Vinted how would I know her address if I’d not used the label sent to me from Vinted and why would I use a different carrier and pay for the postage myself, it makes no sense when the buyer had paid for postage

I have contacted Vinted but receive automated responses saying I used the wrong carrier but I did not

Please can you help

Desired outcome: £10.00 refund

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5:21 pm EDT
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Vinted - Not refunded for lost item

I bought Paw Patrol Crocs charms on August 30th and opted for Yodel Collection at store. The seller posted the item the next day and on September 5th I got a message saying that my parcel was ready for collection and would be kept for 10 days before being returned to the seller. I was abroad and could only go on September 14th to the store, where they...

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5:41 pm EDT
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Vinted Vinted customer support

I sold an item on vinted and posted it, unfortunately it was on the last day available to post and despite posting successfully the status of the sale was updated to 'Cancelled'. I contacted Vinted with proof of postage but they said they wouldn't help as I needed the original buyer to buy it again. The item has been dispatched and I have proof of postage, correct address and the courier company has acknowledged receipt of the item but Vinted have said they won't help or revert the status of the sale back to completed.

Desired outcome: I want thw sale reinstated so I can get the money I sold the item for on successful delivery

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5:13 pm EDT
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Vinted Sold fake item

Seller on vinted sold my son fake item.

I raised it with the seller and they wouldn't refund. I raised with Vinted and they have refused to do anything as past 48hrs.

I have asked for a refund of the item and the seller to be removed from the platform but Vinted refused.

Basically vinted are allowing fake goods to be sold and not doing anything about it.

Desired outcome: Refund of moneySeller removed from the platform.

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10:06 am EDT
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Vinted - Customer service

I have been blocked from vinted becasue I mistakenly listed some sneaker keyrings which were Nike but not authenticate, I am new to vinted and I made a mistake on the listing which has caused me to be blocked forever! This is so harse, your customer service team have been discussing,rude and now are choosing to ignore me becasue they have made there...

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5:29 am EDT
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Vinted Sale of my Handbag

Hi,

After numerous attempts to resolve this ridiculous issue with Vinted I’m still not further & keep getting irrelevant answers to my issues. U sold a bag (which was a100% authentic) after the customer (Raemama) purchased it for a bargain of £70 I sent it that say to her. On receiving the bag she then claimed it wasn’t real even though it was a gift & had tags on it still, Vinted refunded her straight away without even asking me if she was telling the truth 🤬 this was in June 2023. Upto today (19th September 2023) & numerous promises from her since end of July start of august promising to return the bag she hasn’t so technically this is theft & Vinted don’t care about the fact I haven’t received my bag (which is still legally mine as they gave her money back) nor bothered to reclaim my money off her as she has no intention on returning it.

Desired outcome: Bag returned asap (but gave her months now) or £70 refunded back to me asap

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3:15 pm EDT
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Vinted Product mis sized

I bought children's jazz shoes listed as size 12. They say size 12 on them but are not size 12 based on any other actual size 12 shoe. I sent photos evidencing this but my money was still released to the seller. I now have shoes that my child cant wear but have paid out for these. I used vinted as can't afford new jazz shoes and now further out of pocket. This is appalling.

Desired outcome: Refund and apology for the way customer service handled this

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10:52 am EDT
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Vinted - Full refund

I am writing in respect an item I ordered on Vinted - a watch. Let me take you through what's happened. 1) within a day of my order I got a message through the app that there was a problem with my delivery and the item was being sent back to the seller 2) I contacted the seller who confirmed he had received it back 3) I had a chat dialogue with one of...

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1:19 pm EDT
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Vinted Purchasing a Tracksuit off Vinted

I ordered a blue syna world tracksuit costing £162.18 including buyer protection fee and delivery i ordered this on the 24th of august 2023 as I’ve checked on my ring doorbell it arrived at 13:43pm on the 31st of august 2023 once I opened the packaging I realised it was not my tracksuit it was a pair of 13/14yr old adidas joggers which is not what I ordered at all

Please could you right back to [protected]@gmail.com

It also came in my name which is Owen voce

Desired outcome: Please can we have a full refund and I can send the joggers back to the rightful owner because it is not me

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5:14 pm EDT

Vinted I am complaining about sellers sending damaged faulty unhygienic and a stolen apple watch that my 8 year old son can’t use

Vinted have sided with scam sellers too many times now! I have bought many items in the past 6 months sometimes 6/8 in a row and I have now lost my money on atleast 10 items as sellers have sent ripped clothes or the wrong size even clothes that are in such awful condition they are fit for nothing but the bin! Also a stolen Apple Watch that can’t be used as it’s linked to Somone else and seller can’t unlink as it’s STOLEN! Vinted Even allowed a seller to sell a moisturiser that is sold as new but is a crusty bottle of used cream none in it hardly in! Enough is enough I will be taking them to court as that’s £200+ that’s gone down the drain! Also my time and energy and being abused by the seller and bad reviews when you bought the stolen and ripped item ha! BACKWARDS is what vinted should be called And vinted allow scammers and support them! Well looking on here not for long but still long enough! Unbelievable

Desired outcome: I want my £200+ back and account deleted and scammers to be held accountable and buyers should never have to pay to send back missold items

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3:27 pm EDT

Vinted Message to say item returned to sender

Bought trainers via vinted with delivery to those ‘yellow pick up’ boxes outside our local shop to avoid issues of me not being in on delivery. Had a message tonight saying item returned to sender? Not sure why the courier couldn’t deliver to the box? I’m now without trainers or the cash as now have to wait for sender to get her parcel back……if that ever happens……. Or was it all a scam……. I’m none the wiser yet

Desired outcome: Either deliver item as promised or refund straight away as I took out the extra insurance

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Vinted Customer Reviews Overview

Vinted is an online marketplace that facilitates the buying, selling, and swapping of second-hand clothing and accessories. The platform offers a diverse range of products from various brands, catering to different styles and sizes. Users can list items they wish to part with and browse for pre-loved fashion. Vinted provides a system for secure payment transactions and communication between members. It aims to make the process of refreshing one's wardrobe more sustainable and wallet-friendly.

Vinted In-depth Review

Website Design and User Experience: The website design of Vinted is clean, modern, and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categories. The search function is efficient, allowing users to easily find specific items. The overall user experience is seamless, making it a pleasure to browse and shop on Vinted.

Product Selection and Variety: Vinted offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, vintage accessories, or unique home decor, Vinted has it all. The selection is constantly updated, ensuring that there is always something new and exciting to discover.

Pricing and Affordability: One of the standout features of Vinted is its affordability. The prices of products on the platform are often significantly lower than retail prices, making it a budget-friendly option for shoppers. Additionally, users have the option to negotiate prices with sellers, further enhancing the affordability factor.

Quality of Products: While the quality of products on Vinted can vary, the platform has implemented measures to ensure transparency and reliability. Sellers are required to provide accurate descriptions and clear photos of their items. Additionally, buyers have the ability to leave reviews and ratings, allowing others to make informed decisions about the quality of products.

Seller and Buyer Protection: Vinted prioritizes the safety and protection of both sellers and buyers. The platform offers secure payment options, ensuring that transactions are conducted safely. In the event of a dispute, Vinted provides a resolution center where users can seek assistance and find a fair resolution.

Shipping and Delivery: Vinted provides a seamless shipping and delivery process. Sellers are responsible for shipping the items promptly, and buyers can track their packages to stay updated on the status of their orders. The platform also offers options for international shipping, allowing users to shop globally.

Customer Service and Support: Vinted offers excellent customer service and support. The platform provides a comprehensive help center with detailed FAQs and guides to assist users. Additionally, users can reach out to Vinted's support team through various channels, including email and social media, and can expect prompt and helpful responses.

Community and Social Features: Vinted has a vibrant and engaged community of users. The platform encourages interaction and communication among users through features such as comments, likes, and follows. Users can also join groups and forums to connect with like-minded individuals, creating a sense of community within the platform.

Mobile App Functionality: Vinted's mobile app is well-designed and offers a seamless shopping experience on the go. The app is user-friendly, with all the features and functionalities of the website easily accessible. Users can browse, buy, and sell items with ease, making it convenient for those who prefer shopping on their mobile devices.

Overall Satisfaction and Recommendation: Overall, Vinted is a fantastic platform for those looking for affordable and unique fashion and lifestyle items. The website design and user experience are top-notch, making it easy and enjoyable to navigate. The wide selection of products, combined with the affordability and seller and buyer protection, make Vinted a standout choice. With excellent customer service and a thriving community, Vinted is highly recommended for anyone seeking a reliable and enjoyable online shopping experience.

How to file a complaint about Vinted?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Vinted, ensuring it is clear and concise.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vinted. Include key areas such as:

  • The nature of the issue, whether it is related to buying, selling, shipping, refunds, customer service, or account management.
  • Specific details about any transactions you had with Vinted, including item descriptions, dates, and communication with the seller or buyer.
  • Steps you have taken to resolve the issue, including any contact with Vinted's customer service and their responses or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or correspondence that support your complaint. This could include screenshots, receipts, or emails. Be cautious not to include sensitive personal information in the attachments.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Vinted. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it is a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that all information is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review about Vinted on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any follow-ups to ensure your issue is addressed.

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Vinted contacts

Phone number

+1 (415) 548-1041

Website

www.vinted.com

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