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Adore Me Customer Service

Adore Me, Inc

16th Floor, 205 W 39th St.
New York
New York
United States - 10018

Customer Support Phone Numbers

Mon8:30 AM - 8:30 PM
Tue8:30 AM - 8:30 PM
Wed8:30 AM - 8:30 PM
Thu8:30 AM - 8:30 PM
Fri8:30 AM - 8:30 PM
Sat8:30 AM - 8:30 PM
Sun8:30 AM - 8:30 PM
Plus

Adore Me Complaints & Reviews

Adore Me / need refund for opening an account unintentionally

Mi
Sep 21, 2018

Good afternoon, Months earlier, I allowed my daughter to use my Visa card to buy an underwear set from Adore Me. She inadvertently opened an account and for months $40.00 had been coming out of my account. When it was discovered, I e-mailed an e-mail address I found online because it wa...

Adore Me / ponzi scheme

Am
Sep 19, 2018

All reviews Footwear and Clothing Adore Me 378 Adore Me - Ponzi Scheme Update review You are the author of this review. 1 minute ago NOT RESOLVED 1.0 Details 0 comments Order #[protected]. placed order on 9/1/2018 and still have not received my order "customer service" is veerrry evasive...

Adore Me / fraudulent charges, unauthorized access to the account

Ex
Aug 06, 2018

My wife set up an Adore Me account two years ago. She tried to cancel it several times. Two weeks ago, I discovered a large charge on our account from Adore Me. I verified that my wife didn't make a purchase. I contacted Customer Service on 07/27/2018 and was told that they would look into...

Adore Me / customer svc and non moral practices

Ho
Jun 20, 2018

They lie, the debt refund, the sign you up for vip with out your notice, they literally do not do anything they advertise. I've ordered several things and had issues with all. They always blame the customer and never ever refund. Just give you a credit when you don't want to order ever...

Adore Me / poor customer service

Le
Apr 01, 2018

I called [protected] on April 1st, 2018 at 10:07AM and spoke with Claire #6569239. She spoke over me, interrupted, was rude and did not provide me with any solutions. I just moved and when I got my order confirmation email, I realized that I hadn't updated my address. I called to get HELP...

Adore Me / this company scams you

Aa
Mar 28, 2018

I have reviewed this sham of a company once already. DO NOT ORDER from them! After many emails and complaints back in February they gave "credit" on items they couldn't fulfill. Now out of the blue there is a new charge on my card for a "March Box" which i definitely didn't order or...

Adore Me / vip membership

Fa
Mar 20, 2018

I initially ordered a bra and panty set at an introductory price of 19.95.i did receive it however I didn't care for the quality so I never wore it and ended up giving it to my daughter.i thought to myself I just won't order anything from them again.my initial purchase was on 9-1-16.they...

Adore Me / order not shipped

Na
Mar 17, 2018

I placed an order 3/3/18 and it's still processing!! I called 5 times and I was on hold for about 10 minutes and then my call would get disconnected. I finally got through to a real person (Bianca TU38) who was very rude. I found out I could not get a refund because it's been more than...

Adore Me / processing

Dm
Feb 25, 2018

Adore MeI ordered my products 3 weeks ago. I have emailed them over and over- only to be told there are problems in the warehouse (I have to email at least three times to get a response). I still have no clue when I'm going to get my order- and receive the same basic email back- we are sorry...

Adore Me / Terrible service!

Ma
Nov 20, 2017

Will I wait forever? I ordered several items for my wife 4 weeks ago and it's still under process. So many times I tried to contact their customer service, but everything was useless. They don't know what happened, they don't control their own processes. And it's very unprofessional. Next...

Adore Me / paying for their mistake

Ep
Oct 28, 2017

I ordered a bra and panties set and an extra pair of panties after my first month went them went just fine. I ended up going on and placing another order two weeks later for pj's even though I still hadn't received my first order of the month. Eventually both orders came on the same day a...

Adore Me / my order was never shipped

Mi
Oct 22, 2017

It's simply ridiculous. Why advertise your website promising a fast shipping if you can't do it? I ordered several bras 3 weeks ago and they haven't shipped yet. Moreover, according to their customer care, the items are not back ordered, they were in stock at the moment of ordering. In...

Adoreme / unsafe

Kr
Oct 03, 2017

Their website is unsafe. Somebody has hacked my profile and made several orders 230 dollars worth. When I noticed it, the orders were already shipped. I called them asking to do something and provided several proofs that I didn't order anything and that I want a refund. It's my hard earned...

Adore Me / they screwed me again

Ol
Sep 18, 2017

Adore MeI previously had a VIP membership with Adore Me and more than once had problems with my items arriving on time. I decided to give them another try and on my first set was promised 3-5 day delivery. It's been 10 days and I called the company, they told me I'd have to wait another 5!! When I...

Adore Me / Never shop here

Ma
Sep 13, 2017

My order never arrived. Where is it, guys? Your website claims that the estimated time of delivery is about 20-25 business days. It's been much more. I have been waiting for two months. Talked to your representatives, they say my order is somewhere being stuck in customs and they advised...

Adore Me / Too bad

Gi
Sep 04, 2017

I do not wear a small size so finding this store was a good way for me to buy bras in my size. But what I got was horrible. This store positions itself like a store for all the women with different sizes, then why did I get items that completely did not match me. One of them was too small...

Adore Me / you guys charged my card 2 times I want it fixed!

Al
Aug 18, 2017

On june 27th i placed a order and paid from my credit card i only had to pay 19.99 for my 1st set... Well now my credit card company is saying my card has been charged 39.99 and i want it refunded back to my card this rediculous if its not fixed i will never buy from adore me never!! And i...

adoreme.com / unauthorized monthly charges

Ci
Aug 07, 2017

Hello, I'm a first time customer ordered few swimsuits in May of 2017 through Adoreme.com. Recently Discovered I'v been charged Monthly amount of $39.95 from June -August 2017 since I last purchased in May of 2017. I did not authorized the Adoreme.com for VIP enrollment. Please remove my...

adoreme.com / Extremely slow delivery

Ma
Apr 28, 2017

I have ordered a bathing suit from AdoreMe and after I paid I received a payment confirmation and later approximate delivery date. Unfortunately my order did not show up whet it was promised so I contacted AdoreMe and asked them what was going on and they said that delivery date ha...

Adore Me / Lingerie

De
Apr 11, 2017

Sent a few items back 4-5 weeks ago with tags still on. Received a partial refund and they claim the other packages have not are but I sent them all the same day. Been emailing the company 5 times a day and they keep acting stupid and changing the subject. They do not want to return your money...

Adoreme / Order was made in January and I did not receive anything yet

Mg
Mar 31, 2017

I placed my order with AdoreMe back in January and did not receive anything yet. Tomorrow is April and my order is still missing. In early February I received a message from AdoreMe and was told that my order was on backorder. According to their rep there was nothing to worry about, they...

Adore Me / Bras

Kh
Feb 19, 2017

I don't know where to write, but I have been a member for over 1 year now, I have never had any trouble!!! Nothing has ever been wrong, I tell all my friends to try them, and the ones that have love them too, wow I can't believe the stories. The only problem I had is I wear a 34 ddd didn't...

adoreme.com / Troublesome company

Re
Feb 14, 2017

Very slow site and I'm not satisfied with that. Placed my order and it took them several days just to process it! Recently I got contacted by Adoreme and they said that it'll take a bit longer to deliver my order. I told them that I don't want to wait and asked them to cancel my order but...

adoreme.com / Slow shipping, takes too long to get your order

Ka
Feb 03, 2017

They need to do something about shipping!! On AdoreMe website it is said that shipping takes about 5 business days but in reality it took forever to get my order. I ordered from AdoreMe twice and both times I had to complain about extremely slow shipping. I will not order from them again...

Adore Me / Got charged and never received my package.

Sa
Jan 27, 2017

On 1/22/2017 I purchased your BOGO deal that was going on, and on 1/23/2017 it was charged to my account. I never received my order it showed the it was still processing it, even though I was charged. Then I was trying to get in contact with this company and no one would respond to me...

Adore Me / My debit s

Cl
Dec 31, 2016

Ok so. To start off i'm in a bad spot my ex of tree's years has allowed his feckless self to not bring his stupid ### to my new crib with my goldie and doggy. Na i cannot eve order/ He a dog but we had a dog g He was my favorite, my best bud, my companion when nobody else wa...

Adoreme.com / Customer service

Sh
Sep 25, 2016

I ordered a set for my birthday in August and they forgot apt.number on address. Its now last week in Sept. Still no refund. My boyfriend went on line to check order and now gets inundated with soft porn pics of models! My email has been replaced with his and they show no order info. I have filed with BBB.

Adoreme / Horrible customer service!!

Vi
Jul 12, 2016

I have ordered two bras from www.adoreme.com and both of them were the wrong size so I contacted customer care service and asked if I could get a refund and they said yes. So I followed all the instructions and sent everything back and later they contacted me and said that they can't give...

Adore Me / Membership Scam

St
May 13, 2016

This company is a rip off. My 16 year old daughter got on this website to order a bra and did not realize there would be a $39.95 fee every month taken from my credit card. I did not catch it the first month but I did the 2nd month. When I talked to her about it she went in to her account...

Adoreme / Total scam!

Ol
Mar 14, 2016

I've ordered something from Adoreme in the past and had no idea they signed me up for their VIP membership! So these guys been charging me for months now! I tried to contact them many times, sent tons of messages asking for my money back, but received no response. I had no idea they had...

Adoreme / Ridiculous!

Il
Mar 14, 2016

I've purchased some cute stuff from Adoreme and was very excited about my purchase. Weeks passed and nothing arrived, so I contacted the company and asked about what was going on. They said that my order was lost. They told me to contact the shipping company. I did as they said, but the...

Adoreme / Save your money

Ba
Mar 08, 2016

I selected the product, completed my credit card information and submitted my order. When I made an order I had no idea that I will be automatically enrolled into their VIP Membership! I received my stuff, but then, one month later they charged my card. And the worst part was that it i...

Adoreme / Fraud!

To
Mar 04, 2016

I've ordered three sets from Adoreme website. When I received the products everything was too small. I contacted their customer support and requested a return which was granted and approved. I sent the items back with all the tags and in the original packaging. About a week later they...

Adoreme / Horrible!

Ba
Mar 04, 2016

I've decided to write a review about Adoreme due to the horrible way their customer representative treated me. I've ordered some bras, but the ones arrived were too small so I sent everything back. However later I received a message saying that the returned bras were damaged and they...

Adore Me / Deleting Adore Me Account

Ma
Feb 05, 2016

I signed up for the Adore me Account thinking that it was going to be a great online store to shop, soon I found out when you buy first set it'll be $24.95 with free shipping, and then when your done buying . When its the first of the month you have this thing called the showroom you see...

Adoreme / Cannot cancel

Ma
Feb 04, 2016

I was a member and ordered lots of things from AdoreMe in the past. But since this company is super unprofessional and their customer service is completely ridiculous I decided to cancel my subscription. But these will do anything and they wont let you cancel. They make the cancellation...

Adoreme / Don't shop here!

Fi
Jan 22, 2016

I ordered some items from AdoreMe, but never received my order! This has been the worst experience ever. I sent them many messages and even called many time, but there was absolutely no response from AdoreMe, It’s been two months now and no one was there to help me. I want my money back or...

adoreme.com / The cancellation of V.I.P. membership & the statement that I did not return all of the product

Re
Jan 20, 2016

I purchased an bra and panties(that is the only way you can buy from them. I returned the products the next day, I never tried the panties on knowing that the bra was way to tight. I e-mailed them and told then that I could not fit into there products and no longer wanted to be obligated...

Adoreme / Poor customer service

Lu
Jan 15, 2016

Since there was a huge sale on AdoreMe I ordered some items. The products were fine and looked cute, but just too large, so I needed an exchange. I checked their return policy and thought that it would be easy. But only when I contacted customer service I understood that the returning...

Adoreme / Horrible!

Ju
Dec 28, 2015

I placed an order and purchased two items. It was around the middle of October. Two months later, at the beginning of December I finally received one item. I contacted the company few times asking about where the other item was. But I received no response. I had tried to call them few...