Register Sign in
FILE A COMPLAINT
Clothing, Shoes & Acc Adore Me
Adore Me Logo

Adore Me

61 Complaints
File a complaint

Having problems with Adore Me?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Adore Me reviews first appeared on Complaints Board on Feb 21, 2012. The latest review Kids christmas tree was posted on Nov 16, 2021. The latest complaint VIP Membership Scam was resolved on Dec 10, 2013. Adore Me has an average consumer rating of 1 stars from 61 reviews. Adore Me has resolved 2 complaints.

Adore Me Customer Service Contacts

16th Floor, 205 W 39th St.
New York, New York
United States - 10018
Mon8:30 AM - 8:30 PM
Tue8:30 AM - 8:30 PM
Wed8:30 AM - 8:30 PM
Thu8:30 AM - 8:30 PM
Fri8:30 AM - 8:30 PM
Sat8:30 AM - 8:30 PM
Sun8:30 AM - 8:30 PM

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Adore Me Customer Service. Initial Adore Me complaints should be directed to their team directly. You can find contact details for Adore Me above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Adore Me. Discuss the issues you have had with Adore Me and work with their customer service team to find a resolution.

Adore Me Complaints & Reviews

Adore Me — Kids christmas tree

I ordered the item on October 15th, it's not nearly November 15th. I have emailed twice
already to ask when my item will be dispatched as I want it for December. I have heard nothing back from customer service and my item is still showing as not shipped. I'm getting really annoyed as it was a fair bit of money for this item and I've since seen it elsewhere cheaper. I just want my item.

Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit
    Respond

    Adore Me — Charged me twice and kept the item

    I used a voucher for a item that was lost in shipping. After receiving the replacement item, I returned it because it did not fit. A month after the item was returned, I receive and email stating, "the item we received is dirty/damaged as a result your coupon was canceled and you were charged a penalty fee of $20 and you were charged restocking fee of $5.95 and you were given a refund of $0"

    I not only did not receive a refund, they charged me and extra $25.95. So I not only paid for the item, returned the item and still paid $ 25.95 more to return it, and they kept the bra that didn't fit. This is absolutely ridiculous because they literally charged me twice and kept the item.

    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Submit
      Respond

      Adore Me — Debit without permission!!!

      I purchased two items from this company and last Saturday, 3/8/21, discovered they had debited my account 39.99 without my permission :( If I have been entered into some kind of arrangement it is without my knowledge and consent :( I attempted to call and there is no option for speaking with a person live. I sent an email demanding I hear from someone LIVE in 24 hours or I would report them. This is the first step in that process.

      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Submit
        Respond

        Adore Me — Its been 27 days since I ordered and no box is delivered

        I was charged $20 on may 4. Its may 31 and the box is still not here. The website says it takes 5-10 days to receive it. Customer service didnt reply, even thou it says they reply within 24 hours.

        Im going out of state, nobody can receive it and send it back. Im gonna be charged who know how much. I dont want this box anymore. Do I have to block my card and then hide from debt collectors or something???

        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Submit
          Respond

          Adore Me — Return/exchange service

          I received the package and took the set out and looked at it then put it right back in the original packaging until I had the return label printed. Then I transferred the items from the original packaging into the different box and sealed it up to return it.
          Then I get an email a week later saying it was "dirty/damaged" and I was charged $20.
          I flipped out in an email accusing them of fraudulently charging my card and they agreed to refund me as a "one-time courtesy" but it's not a courtesy when the charge is fraudulent to begin with! I know this has happened to other people as well.

          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Submit
            Respond

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            Adore Me — need refund for opening an account unintentionally

            Good afternoon,

            Months earlier, I allowed my daughter to use my Visa card to buy an underwear set from Adore Me. She inadvertently opened an account and for months $40.00 had been coming out of my account. When it was discovered, I e-mailed an e-mail address I found online because it was difficult to find a phone number for customer service. I got no response. Today I called customer service and spoke to "Honey". The Visa card I had at the time is no longer in use. Honey stated that the money would be returned to my bank and when I asked her how, when you do not have any bank information for me, she said that the bank who issued the card would be able to resolve this and get the money back to me. (?) I certainly was not going to give any new card info. to her. I asked for a simple check for what was on the account. She said that no one could do that. I asked for a supervisor and she said they had no supervisors. I'm now getting pissed off! My daughter is a juvenile and she apparently just clicked at the keyboard until the screen said what she wanted. I get that, but still, I need a refund, ASAP!

            Comment Guidelines

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Submit
              Respond

              Adore Me — ponzi scheme

              All reviews Footwear and Clothing Adore Me 378
              Adore Me - Ponzi Scheme

              Update review
              You are the author of this review.

              1 minute ago
              NOT RESOLVED
              1.0
              Details
              0 comments
              Order #[protected].

              placed order on 9/1/2018 and still have not received my order "customer service" is veerrry evasive as to what happened to my order and they wont let you speak to anyone who can assist you with any information. I sent an email, thinking maybe, i could get some sort of resolution and all I got was a $10.00 store credit (really?).

              If I havent received my order in 20+ days and counting, what makes you think I want your lousy $10 after i have already spent $139.85 of my hard earned dollars! So, after days of generic emails, a letter to the BBB, and lies from an outsourced "customer service" line, I finally requested a full refund. They gave me a (and I quote) a "one-time courtesy" refund of $69.93 for the "hassle" as they called it.

              My first time ordering from this company and will be my last! I will gladly tell anyone who will listen, DO NOT SUPPORT THIS POZI !

              Comment Guidelines

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Submit
                Respond

                Adore Me — fraudulent charges, unauthorized access to the account

                My wife set up an Adore Me account two years ago. She tried to cancel it several times. Two weeks ago, I...

                Read full review →

                Adore Me — customer svc and non moral practices

                They lie, the debt refund, the sign you up for vip with out your notice, they literally do not do anything they advertise. I've ordered several things and had issues with all. They always blame the customer and never ever refund. Just give you a credit when you don't want to order ever again. Worst customer service ever. I can go on and on, but it would still not justify how bad they are.

                Comment Guidelines

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  Submit
                  Respond

                  Adore Me — poor customer service

                  I called [protected] on April 1st, 2018 at 10:07AM and spoke with Claire #6569239. She spoke over me, interrupted, was rude and did not provide me with any solutions.

                  I just moved and when I got my order confirmation email, I realized that I hadn't updated my address. I called to get HELP in canceling the order, having the address updated, etc. I still don't know what to do and I am really frustrated.

                  Comment Guidelines

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    Submit
                    Respond

                    Adore Me — this company scams you

                    I have reviewed this sham of a company once already. DO NOT ORDER from them! After many emails and complaints back in February they gave "credit" on items they couldn't fulfill. Now out of the blue there is a new charge on my card for a "March Box" which i definitely didn't order or approve the charges. Be careful shoppers they don't play be the standard rules of business. And i just read that they settled a case with Federal Trade Commission and The city of New York. I'm the IT Director for my company and we do sell online also and in my 22 years I have NEVER ran across such a poor example of a business.

                    I have been emailing for 3 days telling them to cancel my membership and refund the last forced sale. No response what so ever. Here is a link the the Federal Trade Commission law suit the settle a few months ago...

                    https://www.ftc.gov/enforcement/cases-proceedings/162-3153/adoreme-inc

                    Comment Guidelines

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      Submit
                      Respond

                      Adore Me — vip membership

                      I initially ordered a bra and panty set at an introductory price of 19.95.i did receive it however I didn't...

                      Read full review →

                      Adore Me — order not shipped

                      I placed an order 3/3/18 and it's still processing!! I called 5 times and I was on hold for about 10 minutes and then my call would get disconnected. I finally got through to a real person (Bianca TU38) who was very rude. I found out I could not get a refund because it's been more than 20min since I placed my order and there is nothing they can do. She also let me know they have no idea when it will get resolved and then she HUNG UP ON ME!! I needed it for this weeknd away with my husband, I placed my order with plenty of time! I've noticed other complaints that receive the same automated email. I am very disappointed and angry that a company is so unprofessional and unhelpful, they are very quick to take money from your account but when it comes to them sending you what you bought they are no where to be found and it's nearly impossible to get ahold of someone. Will be canceling VIP membership when they get their [censor] together and send me what I paid for.

                      Comment Guidelines

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        Submit
                        Respond

                        Adore Me — processing

                        I ordered my products 3 weeks ago. I have emailed them over and over- only to be told there are problems in the warehouse (I have to email at least three times to get a response). I still have no clue when I'm going to get my order- and receive the same basic email back- we are sorry, there is a problem in the warehouse, and we have no clue when your order will be processed, let alone shipped. Wow- great service here folks. Meanwhile- I am getting several email promotions from them promising for orders that are placed today to be shipped in 24 hours! What a crock. I've attached an example of one of their emails to me.

                        processing
                        processing

                        Comment Guidelines

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          Submit
                          Respond

                          Adore Me — Terrible service!

                          Will I wait forever? I ordered several items for my wife 4 weeks ago and it's still under process. So many times I tried to contact their customer service, but everything was useless. They don't know what happened, they don't control their own processes. And it's very unprofessional. Next time I will find a different website for ordering things like that and will never recommend Adore Me to anyone at all.

                          Comment Guidelines

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            Submit
                            Respond

                            Adore Me — paying for their mistake

                            I ordered a bra and panties set and an extra pair of panties after my first month went them went just fine. I ended up going on and placing another order two weeks later for pj's even though I still hadn't received my first order of the month. Eventually both orders came on the same day a little over a week later. The pj order was fine. However, the order that was supposed to be a bra and two panties from the beginning of the month was really two bra and panty sets that were not only not the same set that I ordered with an extra set added in by mistake instead of just the panties each piece was also the wrong size so I couldn't just keep them and avoid the trouble. I messaged the company and was told how to do the return (which doesn't work because the extra panties can't be returned and you have to pick the proper order to return even though I did not receive those items, must pick a reason why doing the return but company error is not an option) and because they have no return policy for company error and only the customer can mess up I have to pay a restocking fee for each set that was sent to me even though I didn't order them. So not only did I spend $49 for nothing because it has yet to be refunded (except for the cost of the extra panties that I can't return that money instead of being returned to me was given as store credit) I also have to pay money for the two sets to be "restocked" even though I didn't even touch them. I have done all the work and paid for the items to be sent back. Now I get to wait until they are received when I get to pay more money and then try to get my money back minus the amount I paid for the panties that can't be returned; especially because I can't return something I don't have. Except for in adore me land that is. So now I just wait to get only about half of my money back and I have to get the company to delete my debit card and cancel my membership. Because there is no way I'm going to continue shopping with them especially because I can't afford for them to screw up again.

                            Comment Guidelines

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              Submit
                              Respond

                              Adore Me — my order was never shipped

                              It's simply ridiculous. Why advertise your website promising a fast shipping if you can't do it?
                              I ordered several bras 3 weeks ago and they haven't shipped yet. Moreover, according to their customer care, the items are not back ordered, they were in stock at the moment of ordering. In general, everything is fine. I don't understand the reason for the delay.
                              The representatives have no idea either, but they keep promising that the item will be shipped soon. It's really strange and funny.

                              Comment Guidelines

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                Submit
                                Respond

                                Adoreme — unsafe

                                Their website is unsafe. Somebody has hacked my profile and made several orders 230 dollars worth. When I...

                                Read full review and 1 response →

                                Adore Me — they screwed me again

                                I previously had a VIP membership with Adore Me and more than once had problems with my items arriving on time. I decided to give them another try and on my first set was promised 3-5 day delivery. It's been 10 days and I called the company, they told me I'd have to wait another 5!! When I asked to speak to their supervisor he tried to blame me saying I must've not read the fine print stating that what they promise is nowhere near accurate. This is ridiculous. I will never be ordering again!

                                they screwed me again

                                Comment Guidelines

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  Submit
                                  Respond

                                  Adore Me — Never shop here

                                  My order never arrived. Where is it, guys? Your website claims that the estimated time of delivery is about 20-25 business days. It's been much more. I have been waiting for two months. Talked to your representatives, they say my order is somewhere being stuck in customs and they advised me to wait for more. Very well. Even though your policies say a little different.
                                  If you live outside the US, you should choose other places for shopping online. This one is not reliable.

                                  Comment Guidelines

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    Submit
                                    Respond

                                    IN THE NEWS

                                    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                    A consumer site aimed at exposing unethical companies and business practices.
                                    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                    You'll definitely get some directions on how customer service can best solve your problem.
                                    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.