Vinted
reviews and complaints

I have order item with the seller on the 24/1/23. Order has been shipped 27/01/23 delivered on the 03/02 to pick up place and collected on the 05/02/23. 07/02 I have checked and tried and the shoes did not fit me and I have let the seller know. She asked me to send picture the same day (I have no seen a notification so noticed just on the 09/02/23) I was in the office that date so could not do that immediately. And informed I will follow in the evening/ next day. I did follow up later due to family issues on the 12/02 and the seller did apologize that he shoes were from her mother and she told her wrong information on the shoes. I have asked her if I can return it then and she replied that not because she can see as well that I have been wearing them due to abrasion on the sole (that was already visible on the sellers pictures - I took screenshot). I was trying since then find some email or a number, but via FB I was not able to reach support to assist me with this matter and [protected]@vinted.com was undeliverable.

I bought an expensive item on Vinted in december and received the wrong package which was reported immediately by both the seller and buyer. They did not follow up nor provided any help so I lost all my money, plus the Vinted security fee which means nothing obviously and is just another way for them to secure an income at the cost of their customers. Stay away from Vinted!

I sold a crocs left set with 14 pieces. The customer said two pieces were broken and said it was wrapped properly. This was a lie. Each item was triple wrapped. Boxed and any gaps filled with more bubble wrap. I asked the women to refund to me and she immedstopped talking to me. She probvided photos to Vinted x that I didn’t get to see and they allowed her to keep the whole set so 12 unbroken very expensive pieces. So all she had to say was 2 broken and she gets to keep the whole set and I’ve lost ot all. It’s like a theft. Vinted are of no help and say the women showed evidence they wrapped well. I know that’s a low but still downs by give her the right to keep everything

I have been logged out of my profile and unable to retrieve my outstanding balance.

I am repeatedly asked for my telephone number to be verified which after trying numerous times is unsuccessful.

I have contacted the help centre and receive no helpful reply other than my phone verification has failed.

I have outstanding items on the site and unable to get into my balance withdrawal.

I attempted to list a genuine Louis Vuitton item on Vinted yesterday that I was told I needed to add more photos of including serial number and interior logo, which I then did, along with original proof of my purchase from LV.
I have now been accused of breaching copyright laws by posting MY OWN PHOTOS of MY BAG and MY RECEIPT!
This is an outrageous way to treat people who have complied with your requirements and provided genuine evidence required of a genuine item. I request an apology and reconsideration.

Jojomoma73

On January 6th I sold a Polo top to mylittleshop_3, bagged and attached the postal label securely to the black postage bags I use. Posted on the 9th January. Got a message that it was in a locker on 12th January. Next thing is that the sale was suspended. I contacted the buyer asked for photo. They sent me, showing a brown paper bag with a different address.

My Vinted account was blocked for no reason. I cannot access my account on Vinted are holding my money. I have tried to contact the customer service, almost 20 times now and each time they just ask me for my bank details to verify it’s me, which I’m not comfortable with. What same person hands over bank details via email? I have provided them with my full name, my address and my Vinted account name. I’ve also asked them if they would like to see my driving license to verify for security, but they just keep requesting my bank account details.

I have asked for further assistance to speak to management, to get a phone number, or for any other help in resolving the issue, and they won’t do anything!
I will never ever use the service again, it’s disgusting.

Hi. This is Mei here and I am a user of Vinted (Seller and also a Buyer). Recently I have my account blocked permanently because of a claim of a buyer saying I sold her a counterfeit item. I was acknowledge of the claim but yet, as how the investigation went I have no idea, only to have my account blocked permanently just with one claim despite of 30ish of positive reviews and no one from Vinted to ask me questions or to clarify. And I have still have 3 ongoing transactions that been send out to buyers and have no idea if I will be getting payment from them.

I bought a pair of boots which were quite clearly not true to size. I forwarded photos as requested which they reviewed and said I would receive a refund and would get an address to send them to.

The next morning I got a message saying my funds had been released to the seller. They now will not reply to any of my messages, just completely ignore me and I have looked up my rights and a company cannot retract a refund offer.

Blue Ralph Lauren Jumper - £32.20
Seller: Designerwardrobeldn
Tracking NO: H00IAA0270554697
7th December 2022 - Product received

My daughter Amelie Jenkins, who is 16 years old, ordered a Ralph Lauren Jumper from a seller "DesignerWardrobeldn". The jumper was for a Christmas present for her sister. As she is 16 years old, she had not understood that she had to check the jumper to make sure that there were no faults. Once the jumper was on display after being unwrapped, it became very clear that it was not only counterfeit, but the dye around the neck of the jumper was a different colour from the jumper, this increased to the sleeves and also the front of the jumper. It is almost like the main colour is coming off. My daughter made contact with the buyer on 1st of January, explaining the situation but the seller is refusing to give a refund. I am stepping in now as a parent to get this resolved, as clearly this is faulty and very unprofessional. I am also concerned that other minors could be misled.

Please can you review, I look forward to hearing from you.
Kind regards,
Jane Jenkins

My account on vinted is nannypooh1964 I purchased an apple watch it will not pare to my phone as the activation lock is still in place from the previous owner I have tried to get the info I need and have asked if I can return it but with no reply. I just want the watch to work really

I have spoken to apple and the only way I can unlock the watch is if I have the original receipt or the apple id and password

I received an item that was significantly not as described.

The seller agreed to this and to a return. The company vinted provided a return label that did not work and gave me a deadline of a few days to return. I messaged them to inform the label did not work and I did not authorize a return. This was ignored and my money was released to seller and a refund refused.

This is an unauthorized release of my money, buyer protection was taken, and consumer rights act not followed, so law broken (regarding long distance selling regualtions.)

I have contacted customer care many times since, the staff are incompetent, stating I have not opened a case on time, or informed of issue (which I did several times) and stating that they can no longer help as money has been released.

Blocked you blocked my account you never told me why I had great feedback I checked my inbox like you said nothing wrong so I waited for you to get back to me nothing for months so I opened a new account what you block right away again yer I used my name as I was doing no wrong but now I’m blocked again and yes I shouldn’t off done it but I did I have stuff to sell and yer you were the best place but you blocked me for nothing I checked the emails all was good you never got back to me I waited and waited but nothing so you give me no reason to close my account and block me so I thought il open a new one now you say I have multiple accounts I have a blocked old one and now a block new one with no reason to block me in the first place so can you unblock my first account il delete the new one just can I have a answer, not you saying the terms and conditions I am not reading your terms and conditions. If you will not tell me what part of the terms and conditions that I broke in the first place I did not break I had no multiple accounts. I had one account, you blocked it with no rhyme, or reason to do and I will take this up with envy everybody I possibly can because you’re breaking your wrong terms you give me no reason you told me to check my inbox. I checked everything I’ve not missed anything from anybody but you still just want to know this is wrong. Yes I should’ve set up a second account but I needed to sell people are desperate for money and yes so am I sort of block me for reason and then not even answer me when I ask why or can you reactivate it. Nothing only thing you can do is press a button on a computer and send me a computer message is a joke please reactivate my first account I’ll deactivate the new one I’m not bothered I just want one of my account so I can sell so I can actually feed my family

And if you check my emails on your site it was sorted all sorted so you closed me down after it was sorted there was no problem it was fixed and it wasn’t my problem someone else sent the wrong item not me

My girlfriend is getting contacted by people close to us, because someone is using her name "Ilona Claeys".

She is not using this and the person using her name is trying to get the clothes delivered to akkerhage 2 in Gent (same city as we live in)and they told us that they are trying to get money off their account.

I would like to end this fraud and use of her name before we get into trouble for this asap please.

I have a problem inasmuch as the tracking details (Yodel 87VMH477979OA34) for an item purchased on Vinted shows that it was delivered on the 21st December 2022 but it wasn't and there was not a card put through the door either.

The tracking number was created on the 22 November 2022, almost four weeks earlier !

Despite chasing the seller up, the item had still not arrived before I left the country on 1st December 2022.

I did not return to the UK until 5th January 2023 and the item was not here on my return and neither was there a card waiting for me to advise me how to proceed.

Consequently in the meantime, because I never informed Vinted that there was an issue (how could I as I was out of the country and had no idea the item had not arrived) within two days, Vinted released the funds to the seller.

I have contacted both Vinted via the "contact us" and the seller for assistance but they both basically say there is nothing they can do which is most disappointing.

Surely it is illegal to expect me to pay for something that I did not receive ?

I have asked Vinted to make an exception to the rule in my case because it seems so unjust and unfair.

I have also requested that Vinted kindly investigate this as I have no other details than those I have already provided.

I hope to hear from you soon.

Many thanks,

Pauline Telfer

Been a Vinted member for about 9 months. The issues you are reading a legit, I experienced them too. On January 4, 2023 I request my funds to be transferred to my bank account but they keep making excuses that my ID is blurry. An amount 1200 euros is being kept from me. Another female I met they blocked her account and holding over 2000 euros. Their customer service on the app over the text, stopped communication with me and their is no other way to contact them.

Visit their LinkedIn page and connect with the females that reported a complain there.

We must unite all the Vinted Victims so we are heard.

https://www.linkedin.com/company/vinted/

This is unacceptable and unprofessional.

If you do decide to continue to use them, make sure you transfer funds after each transaction so if they decide to keep your money it will not be a lot.

I ordered an item of clothing on 27th December 2022. I still have not received it. When I track it it says delivered on 31st with inpost. Then it says out for delivery again on 3rd January 2023, it now says delivered but I still do not have it. Vinted asked inpost where it is and inpost say it’s delivered but they have no proof of this, no scans of where it was last scanned. It could of been delivered anywhere. Vinted say because it was delivered I can not get a refund. I payed buyer protection and have ended up with no item and out of pocket. The tracking number is CS0000009948941. The price that I paid altogether is £7.37. The item was a lace chiffon Dorothy Perkins black ladies top size 16. I am very upset about the whole situation

Vinted charge both seller and buyer a protection fee. But when an issue appears, they refuse any help. I have had no parcel after 20 days of waiting. I was told on the 24th to wait one more day? That was Xmas so no delivery. Messaged on27th and told to wait one more day, same on the 28th. Again today and todays message is 48hrs? It is now way over due but they refuse to help. I have to raise the issue is what is the money for protection used for. You are not helping the seller and hide behind automated messages. When I question your policy and refer you to your own t & c's section 5.5, you stop replying? On doing some research, this is a very comnon thread. Little or no help from Vinted

Seller id: hels_c44

Item: purple sequinned dress age 6

I have an issue with an order and every time I contact your team via the vinted app they come back to me with what is clearly an automated reply.

I purchase an item via vinted which didn’t arrive. I received a message via Facebook where someone had received my item even though the QR code the buyer printed had my name on. However, it would seem that when the courier printed the address label it had her details. I don’t know if this was an issue with vinted or the courier but either way I have paid for an item that I haven’t received.

I clicked on the “I have an issue” option at least twice and detailed this problem but no one came back to me. I have now tried raising an issue separately and am being told that it is too late to raise an issue and I should have clicked “I have an issue”. I’ve explained that I did and keep getting the most infuriatingly patronising messages back.

All I ask is that a human being responds to me bearing in mind the facts. Please see attached photos that the women sent me who has received the dress.

The seller says she has also raised issues but hasn’t heard back and that she had one of her items returned but it turned out to be something that she didn’t sell 🤷🏻‍♀️ something strange has happened and it is not my fault which is why I am now complaining and asking for something to be done.

At the least I want a full refund.

Hello, I'm really hoping you can help me.

I recently sold a Levi's denim teddy lined coat worth £100 on vinted for £50, I stayed in contact with the customer and agreed to set this sent before Christmas as she wanted to gift it to someone and to be honest I needed the money for presents myself.

I went to the shop twice, one day and the QR code wouldn't work and the next day this still didn't work so I decided to print the label through the Evri postal desk in the shop. I did not realise that this then was going to cost me month but I didn't realise there was any other way. So I paid for postage with the same courier that the customer had paid for themselves.

I sent the tracking code I got from the shop and the customer thanked me, I then checked the account a few days later and the parcel showed as delivered on the tracking order. I messaged the customer but no reply. This was not showing updated on the app at all (I assumed because of the faulty QR code.

When I wrote to Vinted they seemed very reluctant to help and said they cant get "involved" as I didn't use their QR code. Even though the automated response was "is this about your QR code as we are working on fixing this".

After a lengthy too and from on the live chat this resulted in no help. I was advised the customer would have to return the coat (which they will not reply) they will get a refund... even though they have the coat. This leave me with no coat or money and very stressed out as £55 down before Christmas. The customer will not reply to me at all even after explaining the scenario.