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4.2 1999 Reviews

Vinted Complaints Summary

0 Resolved
403 Unresolved
Our verdict: Engaging with Vinted at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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A
2:19 pm EDT

Vinted Vinted not protecting buyers

I purchased a pair of shoes on vinted. They were delivered to a yodel collection point. Due to an issue with the yodel collection point I could not collect for over 48 hours.

When you use inpost or Hermes, the item is not marked as delivered until you receive it, this is not the case with yodel. Circumstances beyond my control, which fall with the courier, meant that I couldn’t collected, so vinted automatically marked my order as ok before I even received it.

My order is absolutely not ok. The shoes are damp and smelly, but because the vinted system stated it was delivered when it wasn’t delivered to me, it means they will not help.

I have paid buyer protection for nothing.

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4:31 pm EDT
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Vinted Posted parcel not received

I packed a parcel, dress and jacket, put the downloaded label securely on the parcel, and took it to the Evri postage point. (The local store)

The machine was out of order.

So I returned next day to post the parcel. I was told the store were no longer taking Evri parcels, and that Evri were going bust.

So I took the parcel to the Post Office and posted the parcel.

I gave proof of postage.

This meant both the buyer and myself had paid postage.

The parcel did not arrive.

Vinted have tried every way possible to detach themselves from this problem, and made me feel it is my fault !

I have lost a dress and jacket and the buyer is disappointed.

How can anyone trust Vinted when these things happen . It has been a disappointing and unsatisfactory experience.

Desired outcome: Return of parcel to me, and reimburse postage to the buyer and myself.

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12:49 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vinted - Received the wrong item and the seller is not at fault

I love Vinted and 99.9% of the time, they are brilliant. However… I bought a pair of children Doc Martin boots on Vinted and had them posted via Inpost. They “arrived” at the Inpost locker on the 13th July. When I opened the locker, I could clearly see they were not boots as the parcel was flat. I immediately rang Inpost (via the number on the locker) and...

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7:54 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Vinted - Account has been blocked.

Hi, I started using Vinted recently as I had heard a number of good reports and my son had used it to make some purchases. I have had a number of really good clothes to sell for some time and therefore thought, now is the time to start using it. My first item to list was a pair of Yeezy slides. I had won 2 pairs in the Adidas and End raffle last year when...

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9:02 am EDT
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Vinted In-app sales

A buyer on the Vinted App bought a shipping label to purchase an item I posted for sale on the Vinted App. The buyer claims she has not received the parcel I sent using the shipping label provided by the Vinted app. Vinted are showing the item as sold, which is a lie as the item is not sold, and Yodel the courier has no idea where the parcel is. I have contacted Vinted through their in-App support service but no one is responded or taking any action.

Desired outcome: I want my parcel returned.

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6:06 am EDT
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Vinted dresses and Jumpsuit

I have two similar complaint

Complain1: I bought a dress from a seller for 50pounds , the dress came smelling and with some makeup stains and loose threads . I couldn't even try on the dress because of the smells I returned it . The seller claimed I did the makeup stain and vinted let her keep my money and the dress.

Complain 2: I sold a jumpsuit and the buyer didn't like it, I asked her to return it and I will refund her money. Before I returned the jumpsuit vinted refunded her . Now she is refusing to return the jumpsuit she said she has binned it . how is that fair ..How do i loose both my item and money bought as a seller and as buyer . As a buyer , I actually paid buyer insurance and still i get reaped off . Why I'm i not protected by the buyers insurance ?This is fraud ! I think they are committing fraud or conspiring with some sellers .

Desired outcome: Refund my 50pound for my dress and 25 pounds for my jumpsuit or return the times to me .

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4:26 am EDT
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Vinted Leather boots bought on vinted

I bought some leather boots on Vinted recently - about on the 8th of August 2023. The boots were advertised as size 4 which is my size. When I tried them on they were 2.5 cm bigger that meant they were size 6.5. Even though it said they were size 4 at the bottom of its sole, I am aware that size 4 in Brazil = 6.5uk size. But there was nothing said in the selling advert about them just said they were size4. As I live in UK and use Uk Vinted app plus the person who. As selling live on Uk I trusted it. The person as well said they were worn just once for a party. So the seller was lying about various things as I do not know any people wearing their boots/ shoes 2.5 sizes bigger!

I contacted the seller then Vinted saying that it was not my fault AT ALL in this occasion and I should not be paying any return postage. Vinted referrred to their policies that I have to pay. BUT it contradicts the uk laws about consumer right especially when it was not my fault. I would like you to have a look at this matter and it would be good if you can go further about this illegal matter which contradicts consumer rights 2015.

Desired outcome: I would like them to refund me full money and change their regulations and policies which contradict the official uk laws about trading standards.

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6:51 am EDT
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Vinted Broken travel mug

The item arrived completely broken. The base was cracked and did not connect to the mug. I Clicked. I have an issue. The seller saw the pictures of the broken mug and said I did not need to return and said she would refund. I received a message from vinted saying the sale was now complete as I had not returned broken mug I was not entitled to refund. Case closed. Contacted the seller who was very rude and said she would not honour her refund offer. Contacted vinted as this is illegal, but vinted said resolve the problem with the seller. No refund was issued the attached photos show the damaged mug and the seller telling me I did not need to return the item and a refund was on its way

Desired outcome: A full refund as per uk law

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10:35 am EDT
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Vinted Vinted. Return/refund….

I bought a pair of xxxl Ralph Lauren corded shorts. Blue

The seller told me,after I questioned him before the sale,roughly what size waist would xxxl fit. He states/responds with…”roughly 46” as he was that size. I bought and received the shorts. They are actually a 50” waist. So I took pictures sent to Vinted help and since then I’ve had the same response as I did when I first told them. Send us proof of size discrepancy which I did. Still no response so I’m out of pocket and no help

Desired outcome: I want need my refund

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3:39 pm EDT
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Vinted Item i sold was missing when delivered

I sold an item and posted the box containing the item wrapped in brown parcel paper, when the buyer received it they state there was no packaging and the item was missing from inside the box, since this has happened Vinted have blocked my account and after numerous messages from myself asking for somebody to call me nobody has and they continue to block my account and accuse me of fraudulant behaviour. I have told them I have done nothing wrong but they refuse to speak to me and will not unblock my account, they also will not tell me the outcome of the investigation (if any has been conducted).

Desired outcome: TO HAVE ACCOUNT UNBLOCKED SO THAT I CA VIEW ANY MESSAGES REGARDING A PURCHASE

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Scottys
, US
Aug 09, 2023 3:38 pm EDT
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I Have had this exact same thing happen me today. Courier also lost a parcel.. then a 3 star review came and bam account was locked.

I was doing very well on their platform and enjoying using it but, reading reviews like this seems I've no hope of getting my account back. Out of 50+ sales in the last month, I've had one small hiccup which wasn't even caused by me.

The support system is an absolute joke, This is so infuriating because I told the buyer I wasn't comfortable sending with yodel due to their reliability.

I've also been banned for fraud / scamming. Which, I'm not sure where either offences have been done and I'd genuinely love them to show me what's flagged on their system.

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10:25 am EDT
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Vinted I need my money out of my balance

I need to give u I d but I have no passport or driving licence with photo I need my money out of my balance they have ask me for a citizen card but I am 52 years old not 20 so I think u better sort it out all I have his a bank card vinted in England will not help and because I have mental health you are making it worse and please can u tell me y I cannot get my money out

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3:12 pm EDT
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Vinted Buyer protection for items not delivered hasn’t been adhered to.

I purchased three items over the course of two orders. I’ve reported the issues to Vinted but they’ve refused to refund me, even though I had never received the items, their delivery partner has marked them as delivered. The items were left unattended near my home but never given to me, these were subsequently stolen and no refunds have been offered.

Desired outcome: A refund of £35.22 to cover all items. And a compensation voucher to address their rude advisors.

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12:51 pm EDT
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Vinted Service and speed of pending money owed to me

On 26th June I sold an item. Seller left it too long to return item as was not suitable but acknowledgeds the fact that she left it too long and has now said she will re sell on. £15 has been pending to be paid to me since the transaction and after numerous communications I am no nearer getting the money released. The fact that I am asking for information regarding time line of issue to be resolved and maybe even a contact for the 3rd party who is holding the money pending I’m made to feel I’m causing a fuss even tho it’s my money I’m trying to get. Whole episode is so frustrating as it’s like going round in circles. Please help to resolve this for me.

Desired outcome: My money that is being help by third party and marked as pending be released to me as almost 2 months of holding it is a bit excessive

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10:58 am EDT
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Vinted Poor customer service

Unfortunately my item was sent back to seller, when I opened dispute about this, my money was released to seller as stated delivered (it was in fact delivered back to the seller, & shown this on tracking too) but customer service too lazy to do job properly & look at tracking properly (Savana) so ive no items & the seller got to keep my money. Unfortunately your not protected well when buying through Vinted. Its not safe, avoid

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7:36 pm EDT
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Vinted I tried to email [protected]@vinted, that does not work. Vinted insurance is a fabrication

I placed an order on 26 June for a small wine stopper from. Customer service have ignored my missing parcel, ignoring my email for 48 hours, stating that they were busy. I tried to get in touch with Inpost to ask why my item is still at their sorting office.

I opened up an issue dispute, providing Inpost MF000000041341082 evidence-in that my item had in fact been delivered to Inpost Mdl Chester sorting depot and not my Inpost designated Chesterfield Address, as Vinted has claimed. I complained to Vinted on numerous occasions since 20th July.

Vinted sent me a picture of the Impost website tracking number, stating that it has been delivered, this does not show my address in any shape or form but Inpost own delivery office. They claimed that I did not open up a dispute within two days, they said that I had clicked ok-to which is lies.

I filed a dispute on the 24th, and provided the email from Inpost. on the 25th and 26th, to many different Vinted team players, including Mahdi and yet the individual named messages seemingly have gone missing, and only the automated messages are left, why is that? All computer data can be traced.

When I got in touch with the seller Koco2607, on the 26th, the seller said that Vinted has closed my case at midday, stating that the item had been delivered and closed my case, showing the same picture I had sent them off Inpost own website. Vinted took money out my account balance and paid the seller directly for an item, that Inpost has lost, why does your customer services fabricate lies like that?

Desired outcome: I would like my money back please, I paid insurance and have word evidence, you will only accept photos, why is that?

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4:24 pm EDT
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Vinted Closed My account

Hi. I listed a handbag and told buyers in the listing that it was NOT genuine. I would never want to scam anyone. However i didnt realise i wasnt allowed to sell it even though i said it wasnt genuine. I understand they had to take the listing down but after having spent all evening listing my items, Boom they closed my account down! I contacted them and they said i had multiple accounts open? I have only ever opened the one account. What would be the point of having several anyway?! I have told them i just have one account and certainly havnt ever opened anymore. I want my account re opened but they just dont reply to me. Please can you help.

Desired outcome: My Vinted account re-instated asap as o have a lot of items to sell.

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1:28 pm EDT

Vinted Vinted

hello i ordered a coat that was part of a bundle from JadeFreya2015.The coat was £20 and sized at age 6/7 . but when came it was age 5 .i have returned coat .but i cant get a refund .or anyone to speak to me to sort this out .the seller is asking me to pay again via PayPal for all items . so that i can get a refund .why am i expected to pay twice for items .one already been returned .all i want is my money back .and all i keep getting is a automated response that is not dealing with my problem .the seller as her coat back .and i am out of pocket. and im getting nothing from Vinted other than going round and round with the automated response thank you

Desired outcome: my money back

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1:21 pm EDT

Vinted my vinted account

I have been trying to resolve the problem with my vinted account. I couldn't purchase any items or sell.

I also tried to withdraw money from my account , again it would n't allow me, kept showing Something has gone wrong, so I tried to add another bank account and different card but wouldn't accept them either.

As I was so frustrated I deleted the account and now cant back into it. I had 27.52 it the account , now I am out of pocket.

Could some one please help me sort this mess out please without me having to send £85.00 via paypal as requested.

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Taysarah
, US
Nov 20, 2023 1:51 pm EST
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Hi I am having the same issue, have you managed to resolve this

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K
2:50 am EDT

Vinted Return costs when seller has not listed true item condition

Wow !

So I bought a pair of pjs of a lady who had photos of them and a description listing them as great condition . I made an offer to go lower and she didn’t accept so I paid the full asking price plus the postage .

The item came , it had snags in it on the shorts and clearly visible on the top right where you would look ! I messaged the lady and she insisted it was the pattern . Upon sending her detailed photos of the snags where the threads were hanging out she played silly and said she thought it was the pattern . I didn’t really want to pay full price with them in excellent condition so I definitely wasn’t happy paying for a product that was not wearable …. I checked the photos and her wording in her listing and they were not mentioned or photos at all .

So I start a return as she wanted them back only to find that I would have to pay for it !

Like what the hell ? I’ve gone out my way to pick up this “damaged item” got it home … now I have to repackage the item , go out my way again to send it back and PAY for the privilege!

How can a company condone sellers to be so deceitful and misleading ? How can they justify the buyer being out of pocket and inconvieneced when it was a SELLERS fault for misleading ! The seller is responsible for listing items truthfully and correctly … if they haven’t done that they should be liable for the return as it’s their responsibility!

Only when they start losing money ( by paying the return postage ) will they then start to list their items in the true condition they are in

I don’t know what THOMAS PLANTENGA was thinking when he got these terms and conditions wrote up

Desired outcome: To be returned my postage cost ( photos of damage has been sent ) original listing can be seen .Terms and conditions to be changed so that the seller is responsible for returns on items that are NOT AS DESCRIBED or FAULTY

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4:05 pm EDT
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Vinted scammers HAVEN

I listed a designer top that I'd worn a couple of times but it felt a little too big. the buyer didn't want it (not enough word space to explain). I accepted to give the buyer the refund & she suggested to not bother to send it back but I asked for the return. A tracking number was listed to show the item had been posted but it never arrived. The message came from Vinted to click that there was an issue (as I previously had done but then was told to wait 22 days) but when I clicked the button it said there was an issue with the site. So, I messaged again. Vinted said they'd look into it and now refusing to refund.

.

Desired outcome: Vinted need to pursue InPost for a refund for the undelivered parcel or the buyer does. If you post an item it is on you to ensure it is returned safely.

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Vinted Customer Reviews Overview

Vinted is an online marketplace that facilitates the buying, selling, and swapping of second-hand clothing and accessories. The platform offers a diverse range of products from various brands, catering to different styles and sizes. Users can list items they wish to part with and browse for pre-loved fashion. Vinted provides a system for secure payment transactions and communication between members. It aims to make the process of refreshing one's wardrobe more sustainable and wallet-friendly.

Vinted In-depth Review

Website Design and User Experience: The website design of Vinted is clean, modern, and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categories. The search function is efficient, allowing users to easily find specific items. The overall user experience is seamless, making it a pleasure to browse and shop on Vinted.

Product Selection and Variety: Vinted offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, vintage accessories, or unique home decor, Vinted has it all. The selection is constantly updated, ensuring that there is always something new and exciting to discover.

Pricing and Affordability: One of the standout features of Vinted is its affordability. The prices of products on the platform are often significantly lower than retail prices, making it a budget-friendly option for shoppers. Additionally, users have the option to negotiate prices with sellers, further enhancing the affordability factor.

Quality of Products: While the quality of products on Vinted can vary, the platform has implemented measures to ensure transparency and reliability. Sellers are required to provide accurate descriptions and clear photos of their items. Additionally, buyers have the ability to leave reviews and ratings, allowing others to make informed decisions about the quality of products.

Seller and Buyer Protection: Vinted prioritizes the safety and protection of both sellers and buyers. The platform offers secure payment options, ensuring that transactions are conducted safely. In the event of a dispute, Vinted provides a resolution center where users can seek assistance and find a fair resolution.

Shipping and Delivery: Vinted provides a seamless shipping and delivery process. Sellers are responsible for shipping the items promptly, and buyers can track their packages to stay updated on the status of their orders. The platform also offers options for international shipping, allowing users to shop globally.

Customer Service and Support: Vinted offers excellent customer service and support. The platform provides a comprehensive help center with detailed FAQs and guides to assist users. Additionally, users can reach out to Vinted's support team through various channels, including email and social media, and can expect prompt and helpful responses.

Community and Social Features: Vinted has a vibrant and engaged community of users. The platform encourages interaction and communication among users through features such as comments, likes, and follows. Users can also join groups and forums to connect with like-minded individuals, creating a sense of community within the platform.

Mobile App Functionality: Vinted's mobile app is well-designed and offers a seamless shopping experience on the go. The app is user-friendly, with all the features and functionalities of the website easily accessible. Users can browse, buy, and sell items with ease, making it convenient for those who prefer shopping on their mobile devices.

Overall Satisfaction and Recommendation: Overall, Vinted is a fantastic platform for those looking for affordable and unique fashion and lifestyle items. The website design and user experience are top-notch, making it easy and enjoyable to navigate. The wide selection of products, combined with the affordability and seller and buyer protection, make Vinted a standout choice. With excellent customer service and a thriving community, Vinted is highly recommended for anyone seeking a reliable and enjoyable online shopping experience.

How to file a complaint about Vinted?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Vinted, ensuring it is clear and concise.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vinted. Include key areas such as:

  • The nature of the issue, whether it is related to buying, selling, shipping, refunds, customer service, or account management.
  • Specific details about any transactions you had with Vinted, including item descriptions, dates, and communication with the seller or buyer.
  • Steps you have taken to resolve the issue, including any contact with Vinted's customer service and their responses or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or correspondence that support your complaint. This could include screenshots, receipts, or emails. Be cautious not to include sensitive personal information in the attachments.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Vinted. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it is a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that all information is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review about Vinted on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any follow-ups to ensure your issue is addressed.

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Contact Vinted customer service

Phone number

+1 (415) 548-1041

Website

www.vinted.com

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