Vinted
reviews and complaints

Orderd a bag which cost £700 plus £35 buyers protection. Item send via yodel couriers which stated the item was delivered on Saturday 25th March 2023. Yodel marked as item delivered and signed by myself. I was not home at all that day once I questioned Yodel they said the driver left it outside of the main building block as I live in a flat. The driver did not leave the item with a neighbour nor did they leave me a letter through letter box to say where the item was left. The seller kept asking me for my Instagram and whether she can come help me look for the bag as her boyfriend lives close.I refused didn’t want the seller to know what I looked like as I had my suspicions of how the item went missing as none of my parcels are ever left outside of the main building open to the public eye. I contact yodel but did not help much wouldn’t give me so other information and kept asking me to check with the neighbours. After sending vinted numerous messages I only got automated messages stating someone will be in contact within 48 hours. To my surprise without no notification to me or response the funds of £700 were released

To the seller even though I send vinted all screenshots of conversations with seller and yodel but none of this was taken into consideration and instead they took the money with no hesitation or explaination. The matter was also reported to the police and am utterly disappointed and disgusted by with this company who we pay buyers protection to and at the end we still get robbed of our money.

My account was blocked as hacked can’t access my money of over £100 . Can’t upload receipts even tho parcels has been sent out other uses got few items at my expense ! And contacted Vinted over 30 times they answer then ignore when you think your getting somewhere ! I revived times that were damaged unable to ask for refund this is not acceptable!

I sold a working electric device on Vinted. Packed it well and posted via yodel. They initially lost my parcel. 10 days later they had damaged my parcel but still delivered it. It arrived to buyer in a different box! The item no longer works due to this damage and of course the buyer is unhappy. Vinted have refunded him but I’m not getting a penny which I find very unfair as yodel have damaged my parcel. Yodel won’t accept responsibility or issue compensation and Vinted and not replying to my messages. Very angry!

Vinted need to pull there socks up.

When a seller makes a mistake and sends the wrong or broken items vinted do not give a option for the item to be sent back free post..it is left to the recipient to pay for it to be sent back..this is a disgrace...

If a item is broken or thay have sent the wrong item vinted need to change how the sender of the default items is responsible for charges of the item is charged to them with postage cost..at the end of the day it is the seller's fault and thay are responsible for there mistake..p.gould

I bought a trench coat from a seller (march- 2023)

(bernardine.mi- be very careful- scammer)

And it is at least twice the size she had written in the description.

I wrote to her saying I’d like to return it and she didn’t accept. I had to file a complaint to Vinted, showing pictures of how huge it was and that it was waaay bigger than a “38”.

I sent it back, and half hour after I was supposed to receive the refund, I get a message from Vinted showing she complained about a “stain”. She sent a pic, the trench was light gray/blue. All she did was wet a spot with either water or laundry detergent 😱

I checked the trench coat before sending it back. I had a feeling this person was shady, she suggested I sold it myself, since size was not a legit motive of returning,

Now I complained with Vinted of course but my point is:

Any seller could pull this scam! She alledges there was damage and manipulates a pic, voi-la!

She gets the money. Vinted should change its policies.

Once I received some decoration items that were damaged. They didn’t pay the seller anything!

So, I transfered it directly to the seller. What is fair is fair.

But this seller is a pro scammer and I realized how we should be super careful when buying.

A month ago I bought a ring for £175 + "Buyer Protection"= £184.45.

The courier said it was left outside on my front doorstep, no-one signed for it or took it in, I'm gutted I never received my special ring I bought with money which was left to me. The front of my house is very exposed, a pedestrian walkway, road and bus stop are yards away, children from the local school walk past my house every day.

You paid the seller [vicky71w] despite notification I hadn't received the item.

She said it was a small package, to post it through the letterbox would have been obvious completely safe and then I would have got it!

You said my ring was delivered, money paid so the transaction is complete. This is wrong, also doesn't it invalidate your "Buyers Protection"? I thought it protects me for "Goods Not Received"?

Buyers and sellers online like happy safe experiences and have to feel confident if things go wrong they'll be resolved correctly and fairly by a company they trust.

Where the item is showing on my account [ janicecat ] today you stated the case is closed, but I would like to know please how you enforce your policy to ensure the system is fair and works?

Thank You,

Janice Cohen.

I sold an item the person received it of which I have proof. Vinted cancelled the order and refunded her and she never paid me.

She has now blocked me and I haven't received a penny.

Customer service is appalling they don't want to know or no help.

Ridiculous and very stressful.

I have never used Vinted before and I won't be again.

Anna Marie O Hagan

Hi in regards to 3 parcel that we’re delivered to the drop off point have receipts of proof of delivery at the drop off point the customer were supposed to receive there parcel between the 14th and 16th of March they haven’t I chase it up to see what the issue was and was told the the Courier 🚚 miss it and that trying sort it out and should hear from them in the next two days which is today I send pair of black guess size 4 trainer/ also a grey puma tracksuit size M/ and a Min jeans skirt size 8 payment needs to made to me so this need to be sorted as soon as possible. Or else I made need to take further action. Lorna Newman

Well I don't know I've never been on the account one set it up a few weeks ago go on today account blocked for suspicious activity well that's funny I've never been on the account yet to create suspicious activity bearing in mind I am a cyber security expert by trade and I know what suspicious activity is not interested in a response or to fix the problem not interested just a joke

I had listed a brand new uv nail lamp with its original box. I paid for two lots of ‘bumps’ to boost the listing. I then a couple of weeks later get told my listing has been deleted as it’s showing used goods of cosmetics. Neither of which is true. When reaching out to support they just close the ticket each time saying I’m in violation of their rules for listing a used item as I took it out of the box in the photos.

There is no way to complain they just close your ticket

I dold a Longchamp tote bag £55 on Vinted. Buyer wanted to return it and did so through Yodel. I never received the bag and complained to Vinted. Yodel sent tracking to Vinted with a picture of a woman receiving parcel. It is clear that it is not me in the picture and that it is not my front door and even though I sent a copy of my driver licence and a picture of my front door which is totally different from the one in the tracking picture Vinted still sided with the buyer and I am out £55.

I purchased a top from a seller, on Vinted on 21/02/23 the seller was late sending it, she eventually sent it but did not provide proof of delivery. I have asked her twice to provide proof and she has not responded. I have contacted Vinted they have said they can't intervene because I chose 'custom shipping', all I did was choose the only option the seller listed which was £4.80. I have to wait 14 business days for a refund (if I get one).

My second issue, I sold a bracelet to a buyer again on Vinted, on 27/02/23, she went to collect the parcel, and the parcel had been cut with a knife and the item had been stolen. The buyer and shopkeeper agreed it had been cut with a knife. The buyer has been refunded which is to be expected, but I have been told I am not entitled to compensation because the package was poorly packed. This is absolute rubbish, all my packages are always sent secure and I have never had a complaint. My question is if my package was so poor wrapped, how come the jewellery box I wrapped in tissue inside a bubble wrapped jiffy bag and taped around the parcel was not damaged, completely intact?

My buyer has also told Vinted what had happened in my favour, but they are still insisting I am not entitled to compensation.

I bought what I believed to be a genuine Pandora second hand necklace .

It arrived last night so I left positive feedback and clicked item was fine .

Later that night I realised it may be a fake . Today I have had it checked and it is fake. There aren’t any Pandora stamps where there should be and the chain is not real silver .

It is a fake , counterfeit necklace.

Vinted do not want to know as I clicked every thing is fine .

I have asked them what they are going to do with the seller now they know they are selling counterfeit goods and they are not replying !

Blocked my account have done nothing wrong; won’t unblock even though I have said I will prove I’ve done nothing wrong and won’t help me to send the outstanding orders

Set. They warned me five days ago, which they didn’t and cannot send proof that they did.

They blocked my account for listing make up because apparently I listed too. Many items is new without tags, but that is the only option with make up that you are allowed to list make up to. This makes no sense.

All emails, social media messages are all ignored. Around 2 weeks ago I was signed out of my account, unable to get back in, it kept telling me my phone number was incorrect, however it’s the only one I’ve had that I’ve ever used for Vinted, I attempted to contact customer support. I have been completely ignored for 2 weeks. I don’t think they should be allowed to operate as I have a balance on there I don’t think I’ll ever be able to withdraw now, and a complaint about something faulty i bought that will now be too late to deal with as the seller will have got the money a week or so ago.

11 items were put on Vinted for sale at the end of December 2022. Subsequently some items were sold. I transferred £40 from Vinted to my bank account in January. Later the rest of the items sold but only £17 showed on my account so I transferred this amount thinking that the rest would appear later. It is now the end of February and my Vinted account shows £0 balance. I would like to know when I will receive the £25 which is outstanding. If you look at my account you will see that the total amount made from the sale is £82 but I have received only £57.

I ordered a Ted Baker handbag. It was described as perfect condition. The photos showed two handles.
I received a Ted baker handbag that had one handle. The material was worn and there was a green pen mark on. Therefore I had received a different item to what was advertised.
I contacted vinted who said I had to pay for the return.
I packaged up and returned the item at my own cost.
The seller said it was put in her garden in the rain by the delivery driver. She said soil soaked through and the bag was damaged. I put it In paper. Then bubble wrap. Than the parcel bag.
Vinted refunded the seller. Even though they sent me the wrong damaged item in the first place.
I have lost £70!

Hello,

my account was blocked on 17-02-2023 for 7 days right after I bought the spotlight wardrobe (so I already lost 7£) because the customer was unhappy with the canceled order. my account was blocked because of the non-original perfume I was selling at the time, according to Vinted team (the same buyer reported me for revange) According to the rules, perfumes must be sold only with original packaging and new ones. The perfume I am selling is Barakkat Rouge 540 by Fragrance World, with labels and markings indicating that the perfume is genuine and from Fragrance World. When I tried to explain the situation that the perfume I was selling was real with attached photos, I was ignored and the robots continued to answer my messages. I feel this decision violates my rights and demeans me as a seller, your loophole system penalizes me and thus degrades me in front of other users. I am not satisfied with the decision, because the same perfumes are sold on the platform without proof of purchase, with the same markings, and some even without boxes. So please review my case again as I feel humiliated. I attach photos of other users of Barakkat Rouge 540 by Fragrance World which do not meet the requirements and exist on the platform from a week to several months. Used perfumes, some without boxes and definitely not new.

Again please unblock me as I feel humiliated even though I am a loyal seller with 600 positive reviews and have never had this problem. Also please refund my money spent on Spotlight Wordbrode or extend from the time I was blocked. I hope you will understand me and answer my letter and help me in this situation.

Kind regards

01/02/2023 Vinted rules and regulations. () 1 Once item has been received, buyer has to “mark item received” they then have two days to “everything is ok”

I received a message from buyer saying the item was fake. I replied, "I am sorry I allowed you to purchase my item"
I then asked buyer to raise a suspension which he is not, I asked him to return 5he item which he did not. I then asked Vinted to please deal with situation. Two days later the transfer of payment went into my balance done by Vinted.

Then I left feedback to buyer. Recommending buyer and thanking him for purchase. Then I received feedback from buyer “stating I am selling counterfeit goods and to a valid buying anything from me as I am selling counterfeit goods. I messaged buyer and asked him kindly to remove feedback, he refused point blank and said he took item to PRL Bind Street and they said it was fake.

Well the same day I called PRL Bicester Bucks [protected], which I have account with since 2016 when I purchased over £2k in items and only purchased a suit in November 2022 that Factory Outlet Stock is not sold in Retail Full Price Stores and have the slightest discrepancies that you and I would not notice but PRL Quality Control would never allow in a main stream store or concession to sell therefore they go straight to the Factory Outlet Stores at a reduced fee.

I contacted Vinted and asked them to remove the feedback as I took legal advice and found out it is defamation, libel and a hinder financially to future sales. They Vinted refused. So I messaged the buyer and asked why, he did not raise a suspension, why he did not return item, why he did not mark the item “ I have a issue” why he has used defamation libel and lied about the item sold.

Vinted contacted me telling me I needed to verify my contact information, which included uploading an ID or passport. At that time, I had money due to me from selling some of my clothing, but they will not pay me out until I provide the information requested, so I did. I uploaded my driver's license. It was rejected. I tried several more times. Their response is that that my individual details could not be verified, then later it was something to do with the National ID#'s aren't in the correct format, or something. I messaged them so many times on one thread, then they closed it. I started another one, they closed that one also. I am completely against it, but was going to upload my passport, but I can't becuase it says it is still trying to verify my other ID --- which can take upto 48 hours, but it has now been 2 weeks. They clearly are horrible with customer support. I will NEVER sell anything on this site again! I may have to walk away from the funds owed to me, but I think that is completely unfair. I don't know how else to get the help I need.