The complaint has been investigated and
resolved to the customer's satisfactionResolved Verizon Phone Service — misrepresentation of bundle plan/very poor customer service
resolved to the customer's satisfaction
I contracted for the verizon bundle plan/TV/Internet/Phone @ $99.00 per month. Yeah right! Our phone bill was ALWAYS over $150.00 and many times a lot more than that. Never ever is your bill 99, 00 with reasonable taxes of about 13.00 as I was promised.
So...December 28, 2017 I called Verizon and wanted to transfer our home phone to another company. I went through the necessary steps and it was established it would be transferred and we would keep our same number. Come January, there were severe problems with Verizon and Vonage getting the phone transferred correctly. I went through the process about 4 times and was given ticket numbers that everything was fine and dandy. OK...I didn't have any home service from either company for my home phone for January or February. I was told how very sorry Verizon was for the inconvenience and I supposedly received a credit. I have been paying Direct TV directly. Today, our internet service was interrupted. The notice says it would be interrupted on 2 /27 it was interrupted on 2/26. I talked to 4 representative just this afternoon telling my situation over and being transferred and transferred.
I was told I cannot do anything about it until someone in the (interrupted service) department is in on Tuesday. So no internet service...and that effects our phone service.
Oh by the way, I underwent a major surgery in early February and immediately had to deal with this Verizon nightmare.
How can this happen and how is it fair and why can I not receive due compensation.