Verizon

I upgraded my Verizon HighSpeed Intent to FiOS today, and the technician window was scheduled to be 8am-12pm, but they didnt show ontime. I called at 2pm, the customer service agent is nice and told me it would be a little delay, the technician will come in half an hour to one hour. However, until 4:30 pm still nobody came, I called [protected], and there are too many automatic choices which bring me to wrong dept and even one dept hang out my phone call. Finally one person answered my question and told me the technician was on the way to my apt. At 5:10pm, one techni cian finally came and told me that he was assigned the job about 45 mins ago. How terrible if I didnt keep trying to call.

It reminded me last time the bad experience about installing Verizon HighSpeed intent, that time, the schedule time would be 12:00pm-6:00pm and the technician showed up at last minute at 5:45pm, however, after he installed the equipement, he said the activation couldnt be done since technical dept was out of office hour and it would be fine from tommorow morning. However, the next day, the intenet still not be activated, and I made call so many times, always said record showed your service was activited on the day you installed it. After 4 days, finally another technician came and solve the problem.

Anyway, verizon technician is so so but the installation arrangement is too bad. Moreover the customer service person is too rude and even hang out my phone call. I am very very unsatisfied with verizon

I upgraded my Verizon HighSpeed Intent to FiOS today, and the technician window was scheduled to be 8am-12pm, but they didnt show ontime. I called at 2pm, the customer service agent is nice and told me it would be a little delay, the technician will come in half an hour to one hour. However, until 4:30 pm still nobody came, I called [protected], and there are too many automatic choices which bring me to wrong dept and even one dept hang out my phone call. Finally one person answered my question and told me the technician was on the way to my apt, now is 5:08pm, finally one guy came and he told me that he was assigned this job 45 mins ago. How terrible!If I didnt call again and again, I will waste my whole day!

It reminded me last time the bad experience about installing Verizon HighSpeed intent, that time, the schedule time would be 12:00pm-6:00pm and the technician showed up at last minute at 5:45pm, however, after he installed the equipement, the technical support dept already out of office hour, he couldnt make sure about the activation of intenet before he left. I was told it would work rightly tommorow morning, however, another terrible waiting time occured, the internet didnt be activiated, and called customer service again and again, finally after 4 days, another technician came and active it. But the intenet speed is not as fast as it supposed to be.

Anyway, I am very unsatisfied with verizon service especially for the technician support and also the customer service phone is too many choice to transfer you to the right dept as well as reprensatative attitude is too bad, especially female.(cuz I am female?)

Verizon One Bill is nothing but problems. We had a one bill but told them we wanted Verizon wireless and internet services sent on two separate bills. Ever since then they keep saying we owe $233.00 for the internet, but in fact this was a charge for wireless, which we have paid to date. We speak with wireless and they cannot help us because they say it is the internet department. We call the internet department and they say we have to talk to the wireless people! Four phone calls later and still no answer. So frustrating.

My Dad had a prepaid Verizon phone. He died shortly after paying Verizon $181.00. We tried to get the phone disconnected and the $160 left on his account refunded. Verizon refused, stating that if the entire amount of the original prepayment was still on the account, they could do it, but since some of the money was used, they cannot refund ANY of it. "It's ONLY $160.13, " they responded after the 5th phone call.

WOW. They must have a lot of other people's money to throw around!
I'm accountable for my Dad's estate finances, and must personally account for every penny that was spent, or misused. So I'm reporting that Verizon stole $160.13 from my Dad's Estate.

I believe the Company store located on the Dawsonville Hwy in Gainesville Ga needs to be investigated. I just got through talking with a tech support person and he advised me that the 6 times I had gone to this store about problems with my Driod phone were not documented in my account. I explained what my phone was doing and that all I wanted was to be able to trust the phone I was paying for and he stated he did not understand why the store did not respond more positively to me. I am going to another store tomorrow in hopes I will be able to get a phone I can trust there. I also just found out from my wife that my oldest son had been charges $50 twice by the same store when he went in to get a problem with his Casio Brigade corrected. the online tech support person never mentioned any $50 fee for correcting a phone sold by Verizon. I intend to post every place I can post online about this issue until someone convinces me this problem is corrected. I have been a Verizon customer and advocate for over 5 years. I do not believe that simply having the best calling network is a good substitute for bad customer service. To me the best customer is the repeat customer. I did not know business was so good that Verizon could afford to lose customers because a company store was run by employees more concerned with their commission checks than the customers satisfaction. Until convinced otherwise I believe my son was robbed by this store and I was treated so poorly that I almost changed providers.

I live in a rural area that has poor internet service. I had heard that Verizon had a new 4G internet device, so I got online and checked to see if service was available in my area. Just as all the other companies do, Verizon asked me to enter my address to see if the service connected to this device was available in my area. When it said that service was available in my area I was elated because all the other companies showed they had no high speed service in my area. When I got the device I hooked it up and discovered that the speed was slower than the Cricket 3G service I had been getting. I called Verizon to see what the problem was. They instructed me to attempt to connect to several websites, which I was never able to do. I was then told there was not only no 4G service in the area, but that only 2G service was available. I asked why I was sold a device that was made for 4G and was told that they may update the signal sometime in the future, though nothing had actually been scheduled. I then had to return the device and remember to call them back to cancel my contract before 20 days. If I forgot I would be charged for 2 years for service that was not even available to me. When I called to cancel the contract I was told that I was going to be charged $23.67 for service I had used. When I explained that I had done nothing but try to connect to the internet, but was not able to because there was no 4G service they dug in their heels and refused to waive the charges. This company has reached a new low in wireless customer service, which I did not think was possible having been a past customer of both Sprint and ATT. As far as I am concerned they fraudulently sold me their service.

We have had Verizon as our telephone service provider for over 18 years at the same address and decided to upgrade our Verizon account to the FIOS package deal since we had heard how wonderful it was suppose to be. Well, we liked the service but had to sign up for a 2 year contract in order to get it installed. We decided to move to SC to obtain our retirement home and purchased a home in Feb 11. When I tried to have our service transferred to our new home in SC I was told that service was not available at this new address but I could terminate the contract without being charged an early termination fee since Verizon could not provide service at our new address. We were given instructions of how to return the equipment to Verizon once we were ready to cut off the service and received boxes to ship them to the designated addresses so therefore we did as we were instructed. I contacted Verizon customer service on 3 separate occasions to confirm the early termination fee would not be charged to my account and was told on all occasions over the phone that I was correct, the early termination fees would not be applicable to us since service was unavaliable at our new location. Well... you guessed it... low and behold we received a nice big bill in the mail just 3 weeks ago stating we owed Verizon the early termination fee and the amount was due by the end of the month. Luckily, we did not have the automatic filling set up on our account so I called the customer service department and talked to a Jerone who was very curt and abrupt in informing me that a contract is a contract and I am liable for the early termination fee charges. I tried to explain what had been discussed previously and that it had been agreed upon by their reps that I would not be charged but I was again told by Jerone that a contract is a contract and I was going to have to pay. I told them I was not paying because they had lied to me and I was not expecting these charges to come my way and they could charge all they wanted to. Now I'm being threated to be contacted by the collections folks and possible damage to my credit rating. I'm not worried... I told them to charge away they would never get another dime out of me... this is the way this company treats their loyal dedicated customers after never being late for one bill after 18 years of service. How far can these big powerful companies go with treating honest, hardworking citizens this way with these lies and cheat scams they contine to get away with? Is our rights being taken away in this country?

My husband and I had 2 phones with Verizon and decided to cancel one of them. We canceled the older of the 2 phones and kept the new phone with them. 2 months later I get a bill for an early termination fee for Verizon because they attached the 2nd phone had swapped upgrades with the older one making the contract attached to the cancelled phone. So I'm being charged a $350 fee for terminating an enhanced device for cancelling an old handset that barely sent text messages despite the fact that the "enhanced device" is still under service with them (they closed the account with 2 phones and created a new "account" with the single phone making it even harder to trace through and just causing them to say that the contract was to the account not the device). I had one person credit back the charge to the account only to have a superviser override it later to deny the credit and just automatically bill my credit card. I haven't had any luck yet getting this resolved.

I have had verizon dsl for several years. Routinly I have problems with their service. Forget calling their customer service. They don't exhist. You know that comercial with "peggy" the big russian alone in a room filled with blinking phones. That is their customer service. If you can get a person with a pulse on the line after being tormented for hours by the automated service, it won't matter because they don't speak english anyway. Then they tell you do do this and do that, yes, I understand you did it already, but I have to do it again, and this still isn't working...15 hours later, they tell ya, well a dog took a crap 14oo miles away from you but they expect to have it cleaned up soon so it will be fixed. Bye bye.
Two weeks I spent fighting with the customer service. Even after I demanded to speak to a supervisor he tells me "well, this is the wrong department so i'm going to have to transfer you" wtf? I get transfered 3 more times, and end up back to some guy who can't speak english trying to run me through all the non sense I had already done 15 thousand times. I got so ticked off by this point I told him either he get it fixed now by sending a tech, or he can cancel my service. It got uglier from there.

I decided it was finally time for an upgrade from my Blackberry Storm since it kept having issues such as freezing up constantly. So I went for an upgrade and got an Android X & the salesman told me that he can just bill my account but I wouldnt have to pay it all at once when my bill came. I can simply pay an extra $50 towards my equipment fees with my regular monthly bill until it was satisfied since I agreed to a 2 year contract. This wasnt true now I have a $500 bill due now. When I had gotten my bill I went back to the store to return the phone but it was past my grace period so they advised that I call customer service. I called customer service and was transferred a few times before I got to the financial department. I explained the whole situation and they were absolutely not helpful. She kept asking me when can I pay the bill in full or my services will be disconnected. Ive been a verizon customer since they bought out Alltel and was with alltel since 1997. Best believe once my contract is up I will be shopping for another celluar provider. A provider who truly believes in relationship deeping with its customers.

This is the email I sent to Verizon Customer Service.

I would like to tell you flat out that your website and phone customer service sucks. I dropped my phone display was not working thought I better get a new one. Only 5 months left in contract. Only way to get a cheap phone is to renew early. So I go online to do upgrade. My credit card has Canadian Postal Code. I live on border and commute to states every day. So I go and get a Verizon gift card. My total due online is $24.94 and gift card had $50 on it. Enter gift card info to pay comes back asking for credit card. Online chat has no resolution. Talk to phone customer service two days in a row both conversations end in me being transfered to a department that is closed because the operating hours are over. What do I have to lose, I take phone apart per youtube video reconnect and assemble and phone works. Now it only has to last 5 months and no I don't plan on sticking with Verizon. I wasted two days trying to upgrade and renew a contract. On top of it you got rid of $64 Global Data Plan, and I here the $29.99 plan is not going to be unlimited data. And New Every Two Year is going away. Can you guys screw it up any more. Please don't call me to beg me to stay. I just wanted someone to know what was going on here. I answered you automatic customer survey and the poor agent got a horrible review that is a reflection of Verizon. Oh and I could not charge it to my account because you guys disconnected our phone because supposidly we did not pay out bill on time when we did and something screwed up in your accounting system. Thank God you service sucks because i would be stuck in another 2 year agreement right now instead I fixed my phone and October is the light at the end of my tunnel. You probably won't read this far anyway since you have so many customers so what one disgruntled one matter.

After being on an internet plan for $49 a month, Verizon wireless offered a $20 a month Galaxy Tab plan. When I called to ask if I could switch I was told I could. Shortly thereafter I was told that I could not use that data plan. I was not offered a retention specialist. I informed them I would pay $20 a month (the Galaxy Plan) until my termination fee was covered. Since November I have made on line payments to Verizon but they have continued to call and not once did anyone at Verizon offer to note the payment arrangement. Now, with $60 to go (3 months pmts) they are using collection agency tactics. I have been paying all along.
They do not know what the other departments are doing.
They are not interested in customer service and use strong arm tactics instead.
Despite the bad coverage with SPRINT, I have been able to work with them since 2001 and am glad my phone is not with Verizon.

I received a telephone call from UCB for a collection.
The agent told me that I owed a debt to Verizon in excess of $600.00. I told the agent repeatedly she had the wrong person but she was very persistent to the point of harassment and finally threats concerning my credit report. I initially believed it was a scam but since the agent seemed to have my social security number I called Verizon. Two frustrating hours later, after speaking to several "customer service" agents and supervisors and being transferred to several "pass the buck" departments, non working, incorrect numbers and extensions, I found out that on October 1, 2010 an order for three phones was placed via "tele sales" with my name and social security number. The three phones were never shipped and service never activated because "the address did not check out." This is according to a Verizon supervisor by the name of Ms. Harris. She had no explanation how a charge of $552.14 accumulated for phones that were never shipped and service that was never activated. Ms. Harris suggested I contact Verizon's Fraud Department the next day. I had already spoken to a person in that department, before it closed for the evening. This person told me it was "outside collections" and had nothing to do with fraud! I called the Fraud Department the next morning and had to leave a message. Nobody called me back. I called again and spoke to Nick. He did not seem to like the questions I had about this fraudulent order and accused me of being "combative." He gave me information about the original order that was not true. He did, albeit reluctantly, indicate that he would take care of the problem.
After I hung up with Nick, I contacted "Wirefly" and was surprised to find out that the original order had been flagged by them as potential fraud. Verizon, nonetheless, proceeded with it after "the address checked out." It happened to be the address of one of the local Arby's restaurants in Heber City. I have no idea what kind of a credit check was performed. While my name and social security number were used, the date of birth and address were incorrect. Nick told me no credit card information was required with the initial order because there was "no charge" and that is incorrect. Credit card information was provided with the order. I suspect the credit card did not check out either. The date of birth is incorrect, the address is incorrect, credit card information is incorrect. I don't know what makes anyone think the rest of the information is correct? Let me guess, the person who placed the order never called to inquire about his/her phones? What are the chances this is a legitimate transaction? I do not know what Verizon's policy is, or if there even is one, regarding potential fraud. It seems to me that Verizon's Fraud Department should have reviewed this transaction. If they did, they need training or retraining.
I am not certain if, when and how this order was linked to me and my account. The bottom line is Verizon sold my personal information to a collection agency without due diligence.
I was violated twice, once by someone committing identity theft and the second time by Verizon, who sold my personal information to a collection agency.

I called Verizon and requested set-up of there Fios, internet and telephone service. The Verizon rep on the phone scheduled a installer to come to my home between 10-12pm and ask that someone be home. After scheduling time off on my job to be there no one ever showed. I waited until 3pm just in case someone would eventually show and then I called Verizon to see what the status was. At that time the person on the call rudely said that things happen and I would just have to reschedule the installation and take off another day. I immediately said no I don't want the service and to cancel the request. The following day I took back the equipment they had mailed me and I thought this episode was over only to receive a bill for over $300.00 for service that I never got. What is this all about? How can a verbal contract be binding if the service is never set-up or used.

Watch out when your 2 yr contract ends and if you shut your phones off in the middle of the month they will bill you for the entire month. I was only with them for 2yrs and was not impressed, their prices are so out ragious. They do not offer unlimited data plans because they cannot collect more money. They are going to find out the hard way a lot of their customers are going to be dumping their A$$ and going with companies that do provide the unlimited data. Phones are being used more and more for the internet than computers. Being an IT Tech all I have to say is wake up Verizon, there is no limit on the progress of technology!

i recently purchased a prepaid verizon wireless phone. without even dialing a single number, i'm getting calls from secondary financing companies, payday loan companies and 500fast cash. basically, companies that people with credit problems would apply too. now, i would understand if someone else had my new number before me and applied for loans, but when i answered the phone (which cost me $1.99 each time) it's just a recording offering me loans. it wouldn't bother me if it didn't cost me each time i've answered, which i won't anymore but i wonder who gave them my number? VERIZON WIRELESS MAYBE. 1) i answer the phone...$1.99. 2) the company gets a chance to sell me something. 3) i then have to add more money on my phone.

I moved from CA to Phx 8 yrs ago. I caled Verizon to give me a new local number in Phx and top cancel my CA number which they did but they still continued to charge me for a CA number and roaming after 8 yrs they refuse the remove those charges from my credit report.

Letter received today. I called the number listed and asked to have my 4 set top boxes 'bundled' so that I can save the promised $12.97 per month. The lady at Verizon asked me if I had the DVR. I told her I did not. She then explained that I would not be eligible for the savings unless I had the DVR service. I told her I didn't want the DVR service and pointed out that the letter clearly stated twice that there were no strings attached. It was even underlined: There's no catch. No Strings. Just Savings.
The lady told me that the promotions people that put the letter together have no access to my account therefore they wouldn't know that I don't have the DVR. Why then would they know that I have 4 set top boxes?
I was then offerred 3 months free DVR and 3 months free premium channel. I don't want either. I only wanted what the letter promised, $12.97 per month discount with no strings attached. The lady said she could not help me.
This letter clearly promises something that they refused to deliver. Thanks Verizon :(

I went on line to order additional converter box, i wanna to pick it up from there Fios store. But this option is n/a online, so i called customer service to change the order. The rep came and he was able to change the order from 1 additional box to adding a box and swapping the old silver boxes to 2 new ones. And i stated clearly that i would pick them up from the store in Hempstead and he stated not a problem i will send that information to the store. Well i get to the store in 10 mins and i turn in the old boxes and the agent says that the order for 1 additional and 2 swap boxes are mail orders and i can't complete this order you have to call customer service back. I get on the phone with CS and after about 45 mins later they could not cancel the order that was put in 1o mins before arriving to the store. So the nice rep by the name of Larry Steffan said i will try to help you, so he gave me the boxes. My service has not worked since going into the store, 4 days later and 2hrs and counting on the phone with customer service my service is still not working. THE WORST IN HISTORY OF ANY COMPANY KNOWN TO MAN.