Verizon reviews and complaints 1
View all 1259 complaintsVerizon - extra charges
i had Verizon for a few years, i started to noticed that i had weird charges on my account. i went to the store to figure out why i was getting charged and the manager couldnt explain to me either why i had those weird charges. After many many many months of fighting, arguing and being overall frustrated, i decided to cancel the service, and yes of course, they charged me the penalty fee. But i was better off paying that instead of the extra $60 charges they were hitting my account with. I will NEVER EVER EVER use Verizon again, i was very unsatisfied with the service. The manager had a big attitude and kept rolling his eyes at me as if i was telling lies. I thought it was funny how till this day, Verizon still cannot give me an explanation on the extra charges on my account...hmmmmm
The complaint has been investigated and resolved to the customer’s satisfaction.
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We Purchased a one year 700 min family plan and provided our own phones. Within one week we decided to add a third phone "wich we also provided" for our college daughter and changed the plan to 1400 minutes, we where told the only charge would be $9.95 for the extra phone and the 1400 plan price (Verizon advertises that you can change your plan in the first 30 days with no problem). We later discovered that they had added a $175 charge if we wanted to drop the extra phone and changed our plan to trwo years without asking or having us agree on it, After four hours on the phone I finaly got a supervisor who said she would look into it and call me back "she never did". We also have our home phone and internet through verizon. We signed up for $29.99 dsl, when the contract expired I went to there web site and renewed my contract. when I went to renew it the third year i found we had been automatic bill paying $43 FOR ONE YEAR, When I called them they said they had a record of it but that it had never went through, The curent advertized rate was $12.99 for new customers. I thretened to cancel so they offered me the $12.99 rate I agreed. Qne month later my bill went to $45, I called again and they stated they had a record of the agreement but again it had never went through, I cancelled service. Verizon technique is to keep you on the phone for hours "most people give up! if that does not work then they make you a promise but fail to process it. The company is complety dihonest in my opinon!