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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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M
12:14 pm EST

Verizon false advertizement - poor service

To make it simple - first they offered a free TV - almost 2 months have gone by since I had the service installed - no TV no confirmation letter.
2nd - numerous issuse with the setup, when I called is was a joke, like talking to a wall. No wonder this contry is going down the toilet. Big Companies always sell the sizzle, but 9 out of 10 times have noting in the frying pan, they can say ad do what ever they want with no liability, the Goverment can not or will not do anything to ensure they deliver what they say, and the Consumer has no recorse.

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Josh
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Nov 04, 2008 9:32 pm EST

Verizon gave me the run around about the 200.00 Best Buy card for months. Finally I got it and I went to Best Buy to buy something and the card is no good. Best Buy rep called and after 1 hour on the phone talking to different people found out the Verizon had cancelled it 2 days after it was issued and before I got it in the mail. I have had nothing but problems from the installation until today and all you get is told it will be resolved or hung up on. I called today and told them I want this resolved right away or I will cancel my service and I was told if I cancel I will be charged an early termination fee.

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Lawrence Obern
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Oct 08, 2008 2:23 pm EDT

Don't forget if you get the DVR box you will get unauthorized charges. I had somethingl ike $600.00 of unauthorized charges when I finally pulled the plug on Verizon. They refuse to refund the cahrges. And when I keep trying to get it cleared up, they keep stone walling me and then sending me to three or four different sections. So I say we file a class action lawsuit. By the by I found out from a prior Verizon technician that the DVR boxes will attempt to get a signal from a pay per view channel (supposedly at random but since the boxes are recycled it often ends up being an adult on demand channel) and will charge you for it if it doesn't get a "clear signal" from the movie.

This happens when your DVR box resets itself.

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Kerry
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Sep 11, 2008 6:30 pm EDT

Same story! Sadly I ordered Fios 3/3/08. It was installed only 3 weeks later with the $100 servcie offer with the free LCD TV.. I ended up making about 10 calls to the customer service (escalation dept.) they are nice but cant get me the TV. I did finally after 180 days receive a $200 gift card to Best Buy. I was also offered a $100 gift card additional for my trouble. (they "forgot" to give me an HD receiver for 3 mos) I asked the 3 or 4th rep point blank, "If I didnt make these calls would I have gotten the gift card or TV?" they both admitted "No"
WOW...thats class action lawsuit.. Never did get the $100 additional card either
They need to be hammered hard on this.. Its absolutely unfair and I will be first in line to ### slap this company for bait and switch B/S!

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Matthew
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Sep 09, 2008 3:17 pm EDT

On March 15, 2008 I had FiOS service installed in conjunction with Verizon's promotional offer of a free 19" HDTV. The installation went smoothly and the service to date has been excellent including technical support. The 19" HDTV, though, is nowhere to be found. I have repeatedly contacted Verizon, getting the initial excuse of supplier shortages, followed each time now by "it will be a few weeks." I recently received calls from its awards department wanting to confirm my address and my choice of the HDTV. When I asked if it's scheduled for delivery I'm told "it will be a few weeks." Well a few more weeks have passed and I'm convinced Verizon, in its attempt to usurp its rivals in broadband marketshare in the New York metropolitan area, willing perpetrated a fraudulent marketing campaign on the public. This is well documented by the numerous complaints found on this and other websites. My suggestion is to do as I have done and file consumer complaints with the Federal Trade Commission, the Better Business Bureau and your State's Office of Consumer Affairs. There is also a law firm in New York that is currently investigating complaints from consumers who signed up for Verizon's "Blitz" promotions but have yet to receive their promotional gifts. That website is http://www.gslawny.com/lawyer-attorney-1293446.html. With no other recourse against a giant like Verizon I urge you to take the above steps to at least let them know they are being scrutinized.

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Steve
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Jun 18, 2008 10:49 pm EDT

I went for the Verizon deal last December of receiving FIOS internet, cable and landline service for $100/month with the added incentive of receiving a free 19” Sharp LCD TV.

It then took 4 months and repeated phone calls with interminable wait times before we finally received the TV, only to find the set was defective (distorted picture and inoperable DVD player). I contacted Sharp since it has a 1 year warranty and they said they’d repair it and ship it back to me but I must pay for shipping to them.

Pay $40-50 to UPS a “free gift” that's defective? No thanks, this should be their problem, not mine.

After spending almost two hours on the phone being given the runaround from one department to another, each time waiting listening to muzac for a half hour, I finally go through to what seemed a reasonable person looking to help out. “Chris” took down the info on the TV model, its defects, and my email address and said I’d receive an email on how and where to ship the TV for a free replacement.

Well, 2 ½ weeks later and no email, so I called “Chris” again at the number he left me. Instead I got another rep at a call center who on checking my file found only a note “complaint on TV” and then proceeded to say there was nothing Verizon could do, I must take it up with Sharp. I again told her this should not be Verizon’s customer’s problem, but rather their’s to remedy and there was no reason I should be paying out of pocket for a defective “free gift”.

After being put on hold numerous times (I swear this is their strategy to get rid of people) she again said nothing they could do. I told her this struck me as a major scam as the TV model number cannot be found on any internet site and my guess is their built to lower quality or are seconds.

Their final solution to my complaint on the defective TV was to offer to help me cancel my service (which I so far haven’t done). Clearly they value their customers!

Another Verizon item: for the first several bills they overcharged me for their service and it took several calls, again with the dread hold time (all part of the plan) to get this right. Talking with other members of my church and they also had this experience.

Great company. They should not be allowed to get away with this cheating game they have going just because their a large faceless company.

Google “Verizon free TV scam and numerous message boards of complaints pop up. We're hardly alone and I will post this wherever possible to do my little part to bring these clowns into the light of day.

Verizon, do you hear me now?

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Bonnie Dahlin
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May 31, 2008 1:30 am EDT

Welcome to the world of the promise of a free TV and not getting one. I ordered my bundle package in February 2008 with the promise of a free 19" HD TV. I also never received a letter and when I checked on it, found out I had not registered online. The agent took care of this for me and promised everything was okay and I would receive my new TV in 4-6 weeks. I just checked on the status of my new TV and was told it has been escalated to a camcorder because there are NO TVs left. My order was placed on 5/21 which is not my fault and the promotions department no longer has any TVs left. I protested and was rudely told in so many words to live with it. I threatened to cancel my service and was promptly told I would be charged an early termination fee. I said I was not getting the service I was paying for. She said I was being sent a comparable product and was being given service even if it was not the service I was expecting, I was being serviced.

The second part of this story is that I have a set-top DVR box that I am being charged for that was mailed to me well over a month ago with an HD cable. I cannot hook that box up to my current TV because it is NOT an HD TV. So I have been patiently waiting on the new TV. I have been told I could go to Radio Shack and purchase a cable, which I tried and they did not have, but I should not have to purchase the stupid cable. Tech support tried to get the order department to mail me the cable but they couldn't do that either for some crazy reason. So I just decided to wait on the TV. Well now that the TV is now not coming I called tech support to set up an appointment to have someone come out and hook up the DVR box to my old TV. Well, after 45 minutes on hold, and a half hour with the technician, the department that sets up the orders for technicians to go out to the homes could not do it because I had the set-top box for more than a month. I thought I was going to scream at someone at this point. I had now been on the phone for over 3 hours. The technician then decided to transfer me to the complaints department as there was nothing more he could do. I was on hold for another 20 minutes, the phone rang and got disconnected.

I took two Kava Kava capsules, calmed down and made another call to tech support. The next tech support person, David, great help, listened to my story, which I had to go all over again, then put me on hold while he told my story to his supervisor and the two of them got an appointment set up to get the box installed. Thank you David and thank your supervisor.

The other issue I have had with Verizon is that I received a phone call within the first month of a notice to disconnect. I called and asked why. They said I hadn't paid my bill. I said I did not receive a bill and would be more than happy to pay the bill if I had it in my possession. I offered to pay it over the phone but there was a fee. They said I could go out online and pay it without extra charge. I went online to pay it but could not get registered because my account was set up via my phone number and I needed a password from customer service. Of course they were closed. So I had to pay over the phone and it cost $3.50 just to get the stupid bill paid so I would not get disconnected and suffer a reconnect fee.

It has taken numerous phones calls, many hours waiting on hold, many requests over and over again for a hard copy phone bill and I am finally getting a phone bill in the mail. I just got a copy of March's phone bill on 5/21. Can you believe that. They claimed I was set up for online billing but when I checked with tech support they said I was NEVER set up for online billing and still am NOT. I just don't understand.

Yes, I would like to see a class action lawsuit against Verizon. They just don't give a darn about their customers and kick us around like dogs. Good customer service is just not a part of Verizon (except for tech support) and Customer Service does not deliver what they promise. I think they tell you "yes we will" just to get you off their backs.

I am stuck with this contract for two years and it burns me up. They have me in a corner. They don't have to do a thing to make me happy customer but I cannot do a thing when they don't deliver. It's unethical and they should be called on it. I am not the only customer that feels this way. When I talk to people about Verizon they all have a story that is not pleasant.

Thank you all for listening...

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lisa
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May 13, 2008 5:19 pm EDT

I ordered my verizon fios nov of 07 it is May 08 and still no tv. They give me the run around every time. i am canceling and switching back to Cablevision. they said they would pay my cancelation fee if i switch back to them. They are better with customer service anyhow. just contacted 7 on your side, and they have heard from a lot of people regarding this. I bet a class action lawsuit will be in the near future. Just wait people..u will see.

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Sam Kaiser
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Apr 07, 2008 1:20 pm EDT

I too signed up for Verizon Fios and was promised a $200 Best Buy Gift card. First I did not get a confirmation letter and had to call for that. I called the number supplied and got a confirmation number for my gift card and guess what? My 2-4 weeks has passed and I called and was told "the cards are on back order" and it will be another 2-4 weeks. This is absolutely unacceptable for a company the size of Verizon to offer a promotion theat they cannot deliver. How friggin hard can it be for an employee to go to Best Buy and pick up the promised cards. I think they are hoping that people forget or give up. I will not do either.

I am very unhappy.

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elaine falini
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Apr 01, 2008 10:49 am EDT

this makes me so agry Dec 2007 I was promised a 19" TV no mention of a letter. January--Febuary - March I have made at least 15 attempts to get this offer I am so agry I am going to scream I hang up after I have given them my full info knowing the TV is coming it is so funny I am a jerk to believe this I was really looking forward to this offer////I will not give up HELP HLP

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Brett Roberts
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Mar 25, 2008 10:50 am EDT

I worked for Verizon completely in the rebate department. I have since quit because I could not deal with lying to customers day in and day out. They told us to lie to the customers and say that we had taken their information down and forward it to our supervisors which we did take the info down, but we never gave it to anybody. The information sit in a database that never gets touched by verizon. Oh yeah I actually didn't work for verizon I worked for a stupid staffing agency that worked for a third party call center that works for Verizon so really your talking to a fourth party company that can do nothing for you. I suggest everybody cancel service. Unfortunately this is rather difficult because once you are locked in you have to pay a stupid canncelation fee. In the long run you will be happier to have gotten out of your contract because verizon has the worst customer service out of any company i've ever known.

ComplaintsBoard
J
2:18 pm EST

Verizon very bad fios cable internet service

I have phoned I have written this company... It is insulated against any and all attempts to have meaningful contacts to resolve any issues. If you have time warner cable or cablevision or directtv or dish network... Keep it you are better off... I have tried all but dish network but a friend is very satisfied with the price and quality of the image... I can live with any of the other services (especially cable) but not fios. Firstly the picture quality was not visibly better... Same as cable. The fios internet... Vs. And the verizon dsl is

Just as fast for web browsing (I have both macs... Always fast and the best and pcs... Always a good bit slower whether fios or dsl) yes fios is somewhat faster on downloads but unless unless you are an itunes junkie... Who downloads all the time... Mostly you surf and blog and e-mail (and $17.99 for dsl vs. About $50 (or more) for fios is a waste of money. Now the verizon freedom phone service through the large fios box now permanently screwed to the outside of my garage wall (I thank you and my religious wooden shingles thank you... Well now they are holy holy holy... Thanks a lot!).. My old phone service with verizon was fine... This new fios box phone service has all sorts of crackle and pops in the line and an annoying low rhythmic rumble... (proximity to electrical service?) if you look at the bright side this is a plus... This way you will only make very important calls... You know like my house is on fire... All of that disaster is nearly meaningless... You can't believe how bad the fios tv is they take 4 hours to drill holes in your garage and attach several electrical devices and backs ups... Which you have to bear the energy cost on... For what... For nothing beneficial. The man and his drill works right next to the main breaker and lipa electrical service to your entire home... If they miss with the drill you are without electricity.. No big deal right?

The young salesman who went door to door told me my activation costs (about $50) and would be reimbursed either through a $200 gift certificate at best buy or they would give me a sharp hd tv... My choice of bonus... That will be 5 months ago in march 2008... And they just about don't acknowledge I even exist as a customer when it comes to a bonus... They do however acknowledge that I am to pay for fios service monthly. Originally, the the young door to door salesman (who has nothing except a name tag... A sales ledger and a laminated photocopy of the basic channel lineup... Which you can't keep... There is no proof or paperwork provided about the sign up bonus... Just his big mouth.. Be smart... Slam the door in his face!). He told me that my cost for 2 years would be $94 a month. Plus $10 for the 2 extras boxes I ordered. My bills have been out of sight for the past several months about $162 for february... $270 for january... And $140 for december (apparently before they really got the "sir charge" ball fully rolling)... Unlike vonage phone service or cable phone service... You have about $35 dollars in extra fcc line charge etc. Etc... Taxes minimum each month. Now as to the fios picture... Because it is optics as opposed to good old copper cable... There are momentary lapses...in picture and sound delivery because of the either tinny motorola cable box can't keep up with the optic cable or the optic cable has small imperfections along the route.. Which cause sound to break up (words to be lost) and pictures to glitch out (as if you had a defect or scratch on a dvd

You were watching.) this almost never happens with cable.

Now I have saved the best to the last... And believe me... You better be reading this far!. Effective april 2008 fios tv will be eliminating all the basic broadcast channels and every other channel from their tv system unless you have a box.. That's right the 40 channels I get on all my tvs dvd recorders vcr hdtv digital sets... As well as the older analogue tv sets... Get will all be eliminated...3 months after I signed up and they promised me I would have them... This seems to violate the very contracts we fios subscribers signed... I would hope it opens up a class action against them. Every set whether new hdtv or not will not work without a stinking little energy wasting hot to the touch motorola box... They won't even display what channel you are one... And gets hot as hell to fry an egg on... I currently have to turn my motorola 2500 box and the 6200 box off at night because they get so hot during the day of usage... (and it is winter in ny state!)... You can't even keep your hand on top of the 6200... (I can only imagine what a hazard they will present in july!). If you are unlucky enough to have a motorola 6416 hd/dvr unit that box is so hot it can almost replace your ronco chicken fryer... The 80 gig hard drive is constantly grinding away and the fan always on to dissipate the heat but it is nearly useless.. Except for the motor noises it makes. Unlucky friend of mine has one and his rental rate has gone up from $12.99 a month to over $15.99 now a month... Just since nov 2007 to february 2008! How do you spell rip off... Oh yeah v-e-r-i-z-o-n and the hard drive frequently jams or does not record when it is more than half full. Yes sir. Now every tv set will need a frying energy sucking hot cable box so that will be...6 boxes for 6 sets in my home and each box is drawing energy. Friends three of my tv sets are less than a year old... Two are less than 3 months old... Yet they are incompatible with verizon starting in april 2008. A new 32 inch hdtv sony bravia... No good... A new 27 inch samsung hdtv no good... A 12 month old 37 inch sylvania hdtv no good... According to the new rules laid down by verizon., all will need boxes in order to get even a local channel. Know that before you are an idiot like me and sign up.

Oh yes, all the motorola boxes (every make and model) work on the same remote control signal... So if your are watching something on abc and want to dvd record something on cbs at the same time you are screwed... The same remote controls all 6 boxes... It will shut every box off and change every channel... God help you if you push one of the 38 incorrect buttons in the dark or by accident. It is over... Recording screwed. Don't think for one second you can switch over during a commercial on abc to see how your show on cbs is recording... You just changed the channel on both boxes... Or shut both boxes off... And you screwed up the dvd of the show you were recording... Nice... Really smart folks at verizon. Remember these stupid little motorola vt 700 boxes don't even have a clock or led channel display to know where you are actually on.

P. S. It should go without saying I never order pay-per-view... Or any verizon on demand services... I have only the basic channels usa tnt turner classic movies etc... No hbo or even encore or starz. Oh yes.. More good news... Starting in april 2008... I am going to have to re-cable most of my house when I switch back to cablevision basic tv services for under $15 bucks a month... So I can provide non-box service to 4 older tvs and 3 dvd recorders and 3 vcr... And also basic tv to my 3 new hdtv sets for pbs local news and network broadcasts.. At times when I don't need cable stations (usa whatever) and want to cool down my 3 boxes...

As for the other 3 vt 700 motorola cable boxes... Which arrived yesterday (and which won't activate... Wait till you see the set of instructions verizon sends you to self-activate these new april fools day 2008 boxes by yourself.. Good-luck.)... Verizon can place these somewhere conveniently to their robust anatomy. So that will push my monthly cable up to about $160.

Oh, I forgot to mention how bad their fios on screen guide is... It is bad... And very jittery... It can skip 10 channels ahead and you won't be able to go back very easy... My wife can't go back at all.. She gave up... It is possible... But you have to me a maestro of the remote and also have a bit of luck... Your fall back position is to get the guide on each channel one channel at a time... When "sir jitters" guide is in use! Nice! By the time you have done that the show you wanted to see is already on 10 minutes!

We have to keep our internet tv guides listing set to cablevision set up because none of the regular tv listings

Aol, msn, yahoo you name it... None of the regular web tv listings bother to give you the fios cable line up... Check it out.. Perhaps that was their hint not to go with verizon fios? Don't be part of a small minority that is getting screwed with fios. Just because I was stupid don't means you have to be as well. Yes, I am locked into a 2 year contract with tremendous penalties if I try to discontinue fios service... (my local cable does not do that)... The story never ends.. But my letter does... Good-bye. And here for all these years I thought cablevision stank... It may have a slightly moldy smell... But wait till you smell the (metaphorical) rot called fios tv.

Pps: my wife just walked in from work... She told me the house was cold... Sure enough it is..

I had turned off my 6200 cable box and sylvania hdtv late last night when I went to bed... And by god I forgot to turn them on (I have these units on outlet switches... So I don't have to unplug them). Going to power them up now to watch judge judy.. Have a hot cup of tea... And enjoy my verizon fios tv fireplace.

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Verizon Hater
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Nov 10, 2008 11:03 am EST

This comment could not be any closer to the truth than it already is. I have been jerked around and tossed to the side since January 2008. Not only was i promised a $200 gift card to Best Buy but the TV as well. Still have not received it and still no one at Verizon has ANY IDEA WHAT PROMOTION I WAS TALKING ABOUT! My bill was about $200 - $250 every month when I was told it was going to be no more than $120 INCLUDING TAXES. So what exactly happened? I called every month when my bill came in. And still they did nothing to help except, " Would you like to make a payment now." And thats not even the best part. Someone had gone into my account and cancelled my internet service. So i was being charged TWO ACTIVATION FEES BECAUSE THEY HAD TO TURN IT ON AGAIN! I asked who called or who autorized this and I couldn't get an answer. And when I asked to speak to a manager or supervisor I was kept on hold for almost 30 minutes beofre I hung up. I'm done with this company whether it is cell phone, TV, house phone, or internet. They most reliable company but the most HORRIBLE CUSTOMER SERVICE. They are deceiving liars and don't deserve any sort of award for anything. I have already converted many family memebers and friends to TMOBILE AND WE ALL LOVE IT. WE WENT BACK TO COMCAST AND WE LOVE THAT TOO!. The most reliabe network in the country is now the most hated...at least in my book!

ComplaintsBoard
C
2:43 am EST

Verizon repeated overbilling

I am in complete shock, although by now I shouldn't be, that yet again this month Verizon has overbilled me for my services to them to the tune of 50.00. I called them four weeks ago and spent an hour getting through to someone, and when I hung up was assured that not only was everything resolved but that I would be refunded the money I had been incorrectly charged for. At that time I also requested that my movie channels be turned off.

Ahhh, it is time again for my bill...guess what? Still getting overbilled, still have the movie channels, it's like I never even called. And I get completely stressed every time I do call them because I get shifted from department to department to department, which eats up huge quantitites of time. This company sucks.

Their service is all right, but with this much stress who needs it? Oh, I should mention that our cable box crashes repeatedly at least three or four times a week

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Sam
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Oct 08, 2008 1:12 pm EDT

Verizon is the perfect example of how to structure the worst possible customer service there can be. In addition to the regular occurrence (long wait times, inaccurate billing, inadequate service hours, robotic scrip-reading phone agents who are disempowered to make any decisions), you are forced into a situation where filing formal complaints seems to be the only recourse unless you are prepared to pay what you do not owe. The worst about it is clearly the aggravation - like life is not strenuous as is already!

I hate VERIZON. They should not be allowed to operate the way they do and get away with it.

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jim
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Mar 27, 2008 9:38 pm EDT

I have been a customer of the Verizon FIOS now since 11-20-07. I have had NUMEROUS incidents of poor service, poor equipment and overall a very poor product. I have had very nice customer service reps. EVEN if it takes on average of 45 minutes to actually talk to the right person. It is very dissapointing that I use my old comcast email because it is the most reliable one I have at this time! (I have 5 verizon email accounts and can not access ANY of them right now). I have been a long time verizon wireless customer and have had very little trouble with my mobile so I thought it would be seemless to switch...WRONG! And from what I am reading they are screwing things up BIG TIME. I am not sure what it will take to win me over. I am constantly asking for credits and refunds. I figure if I am locked into a contract and my service sucks the provider should feel the pinch not me. Maybe then it will get resolved? I am so frustrated I do not even know who to contact about this. I truly feel Verizon should give me a years worth of FREE services for all the troubles I have had in 4 short months. And I thought COMCAST was bad... WOW.

I am an optimist and I am hoping they figure this out and things get better, but my wife is very upset! She is ready to pay the early termination fee and switch back to Comcast.

WAKE UP VERIZON!

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CHRIS
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Mar 25, 2008 11:06 am EDT

Verizon is the worst company I have seen in along time .You never talk to the same person twice, they quote you prices and appointments that are never meet, And overbilling is running rampid with this company.Its time for the board of public utilities to start looking into this company and start fineing them for the scams that they are using. I am going bask to Comcast they are slow, but at least there prices stay the same. I was quoted a price of $125.99 a month and recieved a bill of $287.25 for the first month.When I called they told me I would have to pay, and the bill would work itself out, What the heck kind of response is that, I should have went with my gut instinct when I made an appointment weeks in advance to have my service installed and the day before they called me twice and told me that the tech would be their between 8am -12pm the next day, I took the day off for this, and they never showed, Not even a phone call back after I called twice. should have stopped it there.NEVER AGAIN VERIZON

ComplaintsBoard
V
3:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon verizon is charging me a school district tax and I don't live in the school district

We switched to Verizon cell service at the end on November. Our first bill showed a charge for a school district tax for a district that is several miles from our residence. I called customer service and the rep agreed to credit my next bill. The following month the the bill showed the credits but also showed a charge for the tax. I called CS again and offered to send in a copy of my school tax bill to prove that I didn't live in the taxing district but was told that it wasn't necessary and they would initiate an investigation. Today I got a call saying that they had contacted my assessor and the tax was correct and I would continue to be charged. That isn't possible because I DON"T LIVE IN THE DISTRICT FOR WHICH I'M BEING TAXED!

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K
11:04 am EST

Verizon awful customer service, flaky internet reliability!

I've been a Verizon FIOS subscriber for 18 months now and I absolutely regret it (the only reason I've held out this long is that my only other option is Comcast, who provide an equally frustrating customer service experience).

Problem #1: The wireless internet router (Afctiontec brand) provided to me is a piece of garbage. Not just the one I was given but the actual brand. Verizon techs have had to replace it twice so far because once in a while it will completely stop working and they refuse to provide me with a different brand or model. Getting a new router was a chore in itself -- The last time, a phone rep told me he was getting a new one sent to my house and I could install it myself. I never received it, and subsequent calls landed me with other reps who had no way to track the package. Finally, over a week later, I finally got through to a rep who was smart enough to know that no one had sent the package because they are not allowed to do so. Then I had to wait several days for a tech to come over and install it himself and that took 3 HOURS.

Problem #2: If you're a FIOS customer calling the Verizon customer support center, you're screwed, especially if you don't subscribe to their phone service. Go ahead, call their #s. You'll end up in the billing dept but that dept can't handle FIOS customers. They'll transfer you to another dept and they'll transfer you again. Each person will ask for your phone #, get confused because your phone # isn't a Verizon Wireless phone. If you give them your account # they'll get confused because the Verizon FIOS account #s are in a different format so you have to hunt through your bill to find a separate account #. Once I had to follow up on a billing issue and no rep I talked to had access to that info, and I was told "you can't talk to that dept". Well then how can I follow up? (I couldn't, and luckily the problem was resolved in my next bill. But what if it wasn't? I would not have been able to do anything.)

Problem #3: Billing problems. One ongoing problem I'm having are inappropriate charges on my bill. I've talked to reps before about this: the first agreed they should be taken off but nothing was done. The next one also agreed, wasn't sure why it wasn't done yet, then tried to credit me but she credited me a negative amount, thereby CHARGING ME even more.

And to wrap up my post, I'm actually on the phone with Verizon right now trying to get a detailed billing statement so I can identify the line items I shouldn't have been charged for. I've been transferred 3 times and each dept tells me I need to be transferred somewhere else. One time I was transferred to a rep in the wrong state. I'm probably going to cancel my FIOS service after this. It's pretty much the same service as the other cable and satellite companies but I'm tired of having to spend 3 hours every 1-2 months on the phone with these clowns.

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Ronnie S
Rye, US
Jul 07, 2011 2:24 pm EDT

I was moving and contacted Verizon Fios a couple of weeks in advance to schedule to have my service moved. They gave me a date and a confirming email. I moved out of my house on the 30th of the month and Verizon then sends me an email on the first of the next month with a subject line text of "Confirming your Verizon FiOS Installation Appointment" . Then the email goes on to say "Get ready! In just 4 days days, we'll be visiting your address to upgrade your life to the amazing power of FiOS. We're scheduled to arrive on July 5, 2011 between the hours of 8:00 a.m. to 12:00 p.m.". The following line then asks me to click on a link to confirm that this date still works for me. I guess it didn't dawn on Verizon that once I left my old house I didn't have internet access to respond to this email. When I called to find out why no one showed up to do the install they said it was because I didn't confirm. When I asked them how I was suppose to confirm if they knew I didn't have internet access they responded that their records showed that they had also called. I asked them what number they called and sure enough its the phone number from the old house that they hadn't moved over yet even though I had given them my cell phone number as a contact. So I said "fine, let's just get someone out here to install my phone, internet and TV". They then proceeded to tell me that the next available appointment was a week away. That's a week with no phone, internet or TV and I am sure they would send me another email that I couldn't access to confirm. I told them that was unacceptable and they had to do better or I would cancel my service and guess what, without pausing the customer service rep said ok, I'll transfer you to the cancellation department. I hung up and called Cablevision and they said they could have someone at my house the next day and I saved $50 month on my bill. When I called back Verizon to cancel my service the customer service person said "if I can't get someone out to your house tomorrow would you reconsider?". My response was that eight people I spoke to at Verizon told me that was impossible to do and if she could get it done then the other 8 lied to me and I don't want to do business with a company that lies. Stay away from Verizon Fios! They couldn't care less about you as a customer!

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Diana CL
Tampa, US
Jun 17, 2011 8:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree. The Verizon Customer Service is by far the worst I have ever experienced. I recently had an incident where I had to call them and I cannot convey how frustrating that conversation was. Terrible, !

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willrockrock
Norristown, US
Mar 28, 2011 9:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My internet all the suddenly cut off, it took me almost entire day on the phone but still problem not solved yet. Verizon agent could not even located my account by full name, address, account number, and machine SN number. I don't know what to do without my internet, don't know what to do with Verizon Customer Service either. Are we in Third World Country. ?

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jond11
Richmond, US
Mar 25, 2011 11:10 pm EDT

I just spend 50 minutes waiting for someone at verizon to answer the phone.
I finally gave up. I'll try 1 more time, and then I'm canceling service.

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calda00
Huntington Beach, US
Oct 23, 2010 2:40 am EDT

Today is the best day in my life. I just canceled Verizion phone and DSL. What a nightmare. It took 3 weeks from apportionment date to have someone to come out and activate my service. I was billed incorrectly several times, and when I call, I get the run around. They do not explain things. The last customer service representative I spoke with was very aggressive and he defended their miss ups and offered no help. I was only able to get explanation and have a decent conversation with his boss, but I decided to cancel afterword. Watch out for extra charges, I was charged $10.00 for some virus and data charge that I never requested when I set up the service, it was not even offered to me, but it showed up on my bill. RIPP OFF!

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geovani
Plano, US
Sep 13, 2010 6:42 pm EDT

I just switched from Time Warner Cable a week ago, worst mistake I made. I have called verizon customer service to get In Home Agent installed and have been transferred to billing by tech support. The billing agent tried her best to resolve a technical issue they should have handled in the first place. Transferred back to tech support and they couldn't even get their citrix software running right to fix my issue. I have called four times. With Time Warner I had one issue with 3 years of broadband service. I will be calling Verizon to pick up their stuff, Time Warner I might spend a little more but I guess you get what you pay for in terms of customer service.

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nicole
Los Gatos, US
Mar 24, 2009 3:20 pm EDT

I sent this to Verizon, I'm sure nothing will come of it.

I have been waiting since March 19 for internet. I've called several times and spoke to the following agents: 59179, 59176, Barry (you) and today, 992097. Half the time I get hung up on before even talking to a live person. Agent 992097 was extremely rude, not answering my questions and eventually yelling at me and HUNG UP ON ME. All I was asking for was an estimated time of arrival since our appt is 8am-12pm today and it is now 12:03 pm. She proceeded with nonsense that my appointment is 7 pm and that she could not fwd me to anyone nor can she help me. It sounds like she's in the Philippines, based on the tagalog I heard and understood in the background. I am livid because she was just flat out rude and made my entire internet situation worse. My next step is the better business bureau if this does not get solved ASAP.

You made an arrangement to deliver my internet on March 19, you should be calling me to follow up that it now works. I should NOT be bending over backwards to try to get a technician to my home. Verizon's agents are dishonest and misleading!

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Shawn D
Carrollton, US
Mar 19, 2009 6:05 pm EDT

I will take Verizon to small claims court to teach them a lesson on what not to do their customers.

People do not switch to Verizon in my opinion or you will be sorry.

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Shawn D
Carrollton, US
Mar 19, 2009 6:03 pm EDT

I agree. I would encourage everyone not to go with Verizon. They misinformed me when they offered to bundle up my services and now I am on the hook for the next 6 months. The day my contract expires, I am moving on. I am spending close to $180 with them monthly on Fios, phone and Internet and they will not see another penny from me after Nov of 09.

Verzon sucks!

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PERSISTENT
Cedar Grove, US
Dec 02, 2008 4:33 pm EST

Verizon FIOS customer services SUCKS! It was a big mistake to get suckered into changing from my reliable COMCAST service. I have been without phone service for over a week - and have had 3 tech visits who say that there is "something in the office that needs to be turned on" for my service to work. So I say - TURN IT ON! I had to call Verizon's executive office to get some support. The person I spoke to was very nice - but let's see if she can get me my phone service back!

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8:26 pm EST

Verizon bad service!

Verizon
Posted: 2008-02-11 by Elizabeth Schack [send email]
Unfulfilled commitments!

Complaint Rating:

On Feb. 4, two installers came to my home to install FIOS TV, phone and Internet service. They told me they would be working outside for a few hours before coming in to make connections, etc. After a while, I noticed there had been no sounds of activity anyplace. I also noticed the absence of my indoor pet. I went to the basement to check where the men had last been working. They were gone, with my basement door and garage door left wide open to the outdoors. I looked for their truck in back of our house and in front as well, but the truck was gone too. However, I did see my indoor pet outside at the edge of our property. Thankfully, I was able to retrieve him, avoiding a heartbreaking disaster, before he reached the nearby highway. When the men returned, they said they had gone to lunch. Common courtesy would be to tell me and to at least shut the doors behind them. They continued their “installation” , spending the next 1 ½ hours in their truck. When they finally came back inside, they began to connect the TV, DVD player, and the new STB box. They told me that my TV was broken and that the DVD player could not be connected; they said there was “no audio”. They told me I would need to disconnect the wires from the box and transfer them onto the DVD player in order to ever view a DVD. I asked them how this could be, when everything worked fine the night before. They told me to get the TV repaired, or get a new one. I asked them to please try again-maybe it was their wires. They said their wires were just fine, and folded them up and took them away. They used my old red, white, and yellow wires to connect the new box to the TV. I asked them for help setting up my Outlook e-mail and for the phone number for the voice messaging system. They told me they could not help and to call the toll free number. There was no paperwork for me to review or to sign off on, and they left, taking the new wires with them.
Although I waited on hold for one hour that evening and I was given the wrong voicemail phone number, these issues were resolved that evening, for the most part.

The following day, I called to see about the cables the installers had taken away, thinking I might need them if I got the TV repaired, or when I received my new free Fios TV from Verizon. I spoke to Nick Massi, who transferred me to a Ms. Tolliver, who transferred me to Cassandra. Cassandra assured me that, based on the ticket written by Nick, a field supervisor would be contacting me to come out and review the work done. No one contacted me that day or the next.

I was able to connect all three devices, TV, DVD player, and STB box together so that they worked. The problem now was that the DVD only played in black and white- no color. By Wednesday, Feb. 6, there was still no call. I called again and spoke to Michelle. She assured me repeatedly that the field supervisor would absolutely be calling me by 10 AM the next day. By 11 AM the next day, Feb. 7, the only call I got was one regarding voicemail, stating the problem seemed to be fixed. The repair person who left this message said there was no alternate number at which to reach me, even though I had given my cell phone number three times. However, there was still no call from the supervisor and no cables from Verizon. I called and spoke to Maggie. She had me hold while she was on hold waiting for a supervisor in DRC. We both were on hold for 35 minutes. She came back on to say she would connect me with her supervisor, Scott R. Scott told me he’d call me back in 30 minutes or less, while he contacted DRC. After 45 minutes, he called to tell me that a field supervisor would definitely contact me in the next “couple of hours”. This was at 12:43 PM. Scott had told me I’d be able to reach him at the toll free number by just asking for Scott R. By 11 AM the next day, Feb. 8, when there was still no call, I tried to reach Scott and nobody had heard of him. I spoke to Andrew. He checked and told me a field tech would be calling me and coming here in one hour. This time the tech Dan Bartkowicz, KO1, did call, but did not have the cables on his truck, nor was he familiar with video. He said he’d call me back. After waiting 30 minutes, I called him back and he said maybe a different tech would get this assignment and he was waiting to hear. At that point, I insisted to be connected to the field supervisor. He had me hold on again. When he came back on, he told me that he and another tech would be over in a few minutes. Brian May, OD3, was the other tech. They brought in the same wires the first installers took away, and connected everything successfully in minutes, including color on the DVD player. These two techs were gracious and knowledgeable and should be commended for their quick response and customer service. They were patient and asked me more than once of I had any other questions.

I realize this letter may take a while to read, as it took me a while to write. Each time I phoned Verizon, the wait time was long and each time I had to repeat this whole story. The experience was horrendous!
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Bill
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May 02, 2008 1:28 pm EDT

ALSO! I was assured that if I get FIOS then I still can use my copper-wired phone line. The fiber optic cannot go through the conduit that protects the phone line from damage by a possible burglar. Guess what..Whoop-Dee Doo! Now I can only get DSL tech support. That's in India. I was specifically told that I would get USA tech help with FIOS. That is the primary reason that I switched. Tierd of out sourcing to untrained personel that do not peak english. DSL cannot assis with FIOS. Therefore NO TECH SUPPORT. The FIOS is slower than my former DSL. Now I have all my emils listed at Verizon.net. Hopeless situation.

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12:00 am EST

Verizon scam and fraud!

I will start off by saying that I have seen first hand the unorganized mess that Verizon calls "Fios". This will be long, but believe me, it is very factual and worth reading if you are considering Fios or already have it. First off, Verizon hires 3rd party workers to do their installs. They cause tons of damage to homes and property and never want to take responsibility for it. These "technicians" are not licensed to do the work they are doing. Verizons equipment is extremely unreliable. The set top boxes for Fios TV are complete junk. They have more problems with pixelation, loss of the TV guide, and DVR's going bad then any other company I have ever seen. Verizon uses the existing coax cabling within your house for their service. The problem is, the signal coming in from their fiber box is much hotter than a signal coming from the cable company or other providers. This causes the pixelation problems. When this problem occurs, they want to charge you $95 per coax cable run to replace them. This is not legal! Once they put their signal on those lines, the lines become their responsibility to not have signal loss. The remote controls they offer are garbage and they will charge you to replace them when they break. The "new" TV guide that Verizon has released is extremely un-friendly to any user of it. It is archaic and extremely hard to use. If you have to reset the box, which you will do at least once a week, you will lose all of your settings, favorites etc... from within the guide. The browse by page function does not work in the guide. You have to go channel by channel. You might as well not have a guide at this point. When it comes to Fios Internet, there are many problems here as well. Verizon uses the coax cable in your house for the internet as well. They run a line to a splitter and to your broadband router. This method is proprietary and does not allow you to ever get a different router. Using this "MoCA" technology also does not allow VPN connections. VPN's need a constant streaming of bits for security. MoCA compresses these into blocks of bits and sends them sporadically. Therefore, your VPN will never connect due to the security timing out while trying to establish the secure connection. The only way to fix this is to have Verizon change out your cable run from coax to Ethernet from the fiber box. And for this they will want to charge you. The router they provide (ActionTec MI424WR) is complete junk. They only support basic connectivity on this router. The router is not compatible with any gaming consoles via wireless connection (PS3, XBox 360, Nintendo Wii, PSP etc...). You can open up all the ports that you want and it still wont work. For the third piece of trash service, the phone over fiber, again there are numerous issues. Once you get Fios, your copper lines (standard phone lines or POTS) are decommissioned. Verizon will not switch you back to copper once you have moved to Fios. The phone over the fiber line is incredibly unreliable. It constantly drops, has noise on the line, loses dial tone completely and worst of all, if you lose power and the battery backup on the fiber box dies, you have no phone. Not true with good old copper lines. The battery backup on the fiber unit is supposed to last 8 hours. Good luck getting 1 hour out of it. And when the battery within that unit dies, good luck getting it replaced. Verizon will charge you for a replacement after one year. Now that you know about the services themselves, now listen about the customer service. If you call to get help, you will be on hold anywhere from 2 minutes to 4 hours. Usually the ladder of the time frame. Once you get a hold of someone, it might not be the right person and you may start the agonizing process of being transferred around. Expect to spend half of your day on the phone for the majority of times that you call for support. Once you get through this headache, if you schedule for a technician to come out for repair, beware of what they tell you for time frames. They will tell you between the hours of so and so which means absolutely nothing. If the tech finishes a job early or late, he may arrive 4 hours early or 4 hours late. You basically have to take the whole day off of work and sit and wait. Then you may be part of the majority where the technician doesn't show at all. No phone call, no nothing! You waste your whole day and lose pay for the day for nothing. This may happen one time or it may happen 3-4 times before you actually see a technician. Believe me, this does happen! And more often then it should. And if you try to get some kind of credit for the lost day of pay, they will give you a measly $50 credit. Even if you have waited for a tech numerous times where they haven't shown up. Once the tech does arrive, its a crap shoot. He could be a great tech or someone who has no knowledge of how to troubleshoot or install this equipment. You may have more of a mess after he leaves than originally reported before he arrived. All in all, when it comes to their customer service, you will feel like you are constantly chasing them trying to get answers, trying to get service and you will get nothing but the run around. I hope this explanation is useful to many who are considering this terrible service. If you value your time and hard earned money, you should avoid this service at all costs. Stick with the guys who at least have reliable service and good techs available.

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Lady Rivadeneyra
, US
Dec 06, 2010 4:48 am EST

I tried getting verizon fios tonight. Cablevision's tripple play expired on me this month so i was looking for another affordable provider. Verizon is charging their new customers $100 per receiver (money that you will never get back). This $100 fee per hd receiver is explained by a employee of theirs as a "RENT". Which meas, verizon does not only charge for the services they provide but they also charge a rent fee on their receivers. Where am I going to get a verizon fios receiver so I don't have to pay this "rent". Does that even make any sense at all? I rather continue my service with cablevision than to change over to fios and throw my money away.

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PCavs
Cranford, US
Mar 07, 2010 11:56 am EST

They came into our store and installed DirecTV without us knowing. We still don't have FIOS for our internet as promised. We tried getting DirecTV to repair our office walls and remove the wires and other crap from our business office. We don't even have a TV in our store. They installed a satellite dish without us or our landlord's permission.
These guys are CROOKS and should be arrested. I have now started to charge DirecTV $200/week until they get their crap out of my store.
Please warn your employees to watch out for this SCAM and not let them into your store.

Swindled in NJ

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northwest bob
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Mar 05, 2008 2:28 pm EST

I installed fios 10/07. I will address each of your issues as I have seen them. The phone line has been perfect with no degredation at all. I moved over from Vonage because I couldn't stand the "echoing" from the Vonage connection. This line is 100% perfect.
The Fios internet has been the most impressive part of the package. I purchased a brand new laptop with with Vista and an X-Box 360 soon after the instal. Both have worked completely perfect with no issues at all. I have the same router and find it to be awesome because when I had my cable provide be my isp, I had to have their router and then buy a WAP to go wireless. The router Verizon provides does it all in one device.

It sounds to me like you have a poorly wired home with issues on the coaxle. I have no such issues that you have mentioned at all.

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dee basdeo
, US
Aug 01, 2018 2:59 pm EDT

some of the comments are true. The battery and remote charges for starters. As for the router, got a letter telling me that my router is outdated and if I continue to use it will receive a monthly charge from Verizon to keep it. BTW it worked just fine. Never bothered replacing the battery because I have cell. Third, yes you cannot revert back once you upgrade. Third, customer service wait time and transferring around is frustrating and could take hours. When you call for one service, technician walk around and tell you no problem just checking, next thing you get a hefty bill for something you didn't call for.

ComplaintsBoard
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12:00 am EST

Verizon scam!

Well it has been almost 6 days and Verizon still cannot figure out how to turn my DSL email accounts over to FIOS accounts. I cannot access my sub accounts and every night I call and they update the ticket. The OCS group then tells them it is working and nothing.

Plus the on hold time is nuts. The fron line people at the fios are very nice but their hands are tied the say because they cannot even talk to the national email support people at verizon. All they can and are allowed to do is update the ticket. And they are good people they have tried everything. But the freaks at the national level... not sure. maybe I will post the double billing for the DSL and Fios situation next with verizon.

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12:00 am EST

Verizon scam and cheating!

Verizon fios - customer service is horrible! like many i'm jumping into the fios tv/internet/phone package not because the 19" tv is so enticing but the single dvr being controlled throughout the house and some other cool features.

I was scheduled for today 29 january, 08 - the sales person said if I would get home install on tuesday or wednesday I get a free cable top box. sounds good and it was quicker then waiting for a saturday install. my widow was from 8 am. - 11 am... well it's now 5:55 p. m. and not tech yet!

After five phone calls I finally got some kid who told me that a tech had picked up my ticket again. the person who called me back said they had overbooked, blah, blah, they automatically booked me for tomorrow. no way am I going to baby sit these clowns one more day, I work for a living if I didn't I could not afford cable and would have to steal it from the neighbors, hey that's an idea we should all share cable signals via wifi...

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Jaima Gadeaun
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Jan 12, 2008 12:00 am EST

To make this as short as possible. I ordered Verizon FIOS and disconnected Roadrunner. I was suppose to get a promotional rate of 29.99 per month for the first year and the first month free. They told me I had to have a credit or debit card to setup the account. So, got it all setup the technician came in and installed it and everything was fine. Though he did not give me any paperwork or anything I thought I will get one in the mail right? No, nothing in the mail and $49.99 was taken out of my bank account from them. Wasn't I suppose to get the first month free and free installation not to mention a target gift card that never showed up!

So, I call wanting an account # and to check why I was charged more. Well, apparently it is common to not have an account # if you are a new customer. Then, the rest of the money was suppose to be credited back to me and an account created. Next month comes around and surprise guess what. They take 49.99 out again! So, I call angry this time I want an account# or an itemized bill to see exactly what I am paying for. Nobody knew what was going on and kept getting put on hold. Then all of a sudden I get transferred to 1-800-ruhorny or something like that! I can't believe what kind of company is this that you don't even have the right to see a statement, bill or nothing. So, I call my bank account and change my debit card number. So, I don't have an account# yet they send me an email needing a credit card update since they can't take money anymore!

Now, I get a letter from them in the mail stating my service has been disconnected and they are turning me over to collections. I will not be turned into collections. I tried repeatedly to get this issue resolved and I couldn't. There is not even a verizon center I could go into to take their stupid verizon FIOS box back to them. When I received the collections notice I had not been using their service for 2 months. I went back to Roadrunner through Brighthouse. Oh, on top of all that I did not mention how I would lose service everyday for at least 4 hrs a day through Verizon! We can't keep letting this company get away with this. They are stealing money right out of our bank accounts. You have horrible connections... so what, you don't know what you are paying for... so what!

As long as they have your credit card or bank account# they don't care!

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Judy Robinson
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May 18, 2008 9:06 am EDT

It took me four months to get the original order installed in my home. Each attempt, installing (a) segment of the original order. Since then, Verizon has responded to my request for the procurement of the incentive (namely the HDTV advertised on TV) by reissuing, each time I called in reference to this matter, as if it is a new request for installation. Finally completed, the last of the installation of February 8th, 2008. I have now been dealing with this issue for seven months, and have not yet seen the coupon, which was suppose to be mailed to my residence within three weeks of the last phone call. This segment of this mess happening three separate times. I have had three separate conversions with your company, all ending with the supposed goal of upon the HDTV coupon. I will join any class action suit against your company, if this matter is not rectified. I'm done being nice, you have a great product, works well, never down, but your customer service leaves me furious. And your company could be brought up on false advertising charges, as is my hope. I am not going to let this matter be swept under the rug.

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Anon11
, US
Nov 02, 2009 5:08 pm EST

Absolutely right, FiOS is full of ... When I ordered my services, there was a promotion offer; a free Mini computer worth $300 so i ordered the bundle package. Now after 4 months when i asked for my FREE gift, they made up the stories that the offer was valid if u subscribed 3 or more services. As far as i know, it was an offer for a bundle package. So, the bottom line is that Verizon is a CHEAT company.

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Jcysneiros
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Aug 15, 2008 8:21 am EDT

On January 31 2008 I signed up with Verizon for its triple-bundle promotion that entitled me to get a free 19’’ HDTV by obtaining Verizon’s Internet, Phone and TV services. The service would require a two-year contract in which I’m still honoring.

Not familiar with all the new Verizon TV services (there are quite a few) I decided to optimize my bill to something equivalent to what I had prior signing up with Verizon. I made some changes to my services by increasing my TV package and reducing my Internet speed to keep things under a reasonable amount. My total bill was still above and beyond the initial agreed service of $99.

After 12 weeks (suggested was 6 to 10 weeks wait period) I started calling Verizon about the status of the promotion gift. As you will see in my log (up to item #5) Verizon never explain that my eligibility jeopardized because I changed my service before a 30-day must-maintain-service required period. I was never aware, nor was I ever informed by Verizon that by downgrading my internet services I would become illegible for the promotional gift.

From April, 9 2008 (Item #5 from the log) to July, 29 2008 (Item #6) I waited in vain for Verizon to send me my promotional gift as they said they would. I even discussed with a Verizon manager that I was concerned that the changes I had made to my Internet services were affecting my eligibility. That employee told me that it should not since my established services more than compensated for the internet downgrade. After calling Verizon on Aug 4, 2008 I basically was told that I lost my eligibility for the promotional gift and that Verizon would not honor the free gift in any way.

Form poor TV quality to an unbearable customer service, I’m discussed with Verizon lack of character and commitment to its loyal customers. I should have been told that I would lose my promotional eligibility if I changed services within the 30 day period. It’s like they hid that information so they could easily make customers illegible for the service. I deserve the TV as promised because on the grand scale I am more than paying for the original agreed service of $99. Plus now I am locked in a 2-year contract and I cannot break my services unless I pay a $199 early termination fee.

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Maria
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Jul 04, 2008 6:07 am EDT

Addendum to above complaint -- I find it interesting how their customer service department is only available during daytime hours, yet their sales office is open til midnight. They seem to have spent a lot of mony on sales and marketing, but very little on customer service. They even send people door to door in the neighborhood once FIOS has been installed. These ### also try to get their customers to share personal info on friends and family, with the promise of a big discount if one of these people sign up for service. I told them I wouldn't wish their service on my worst enemy!

I find it ironic that this web page is littered with their banners.

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Maria
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Jul 04, 2008 5:50 am EDT

I keep reading same things on boards --- same things that I experienced: the promise of free installation, a free Circuit City gift card (never came), waiting a long time on phone for help with customer service -- I hung up after they ate through 30 min of my cel phone minutes of being on hold, and IF you finally do get someone in customer service, they are not well-trained. Funny how you seem to get a live person immediately when you want to add services! Additionally, I got an email asking for my CREDIT CARD number -- I thought it was a phishing scam. When I called, they said they needed it for their files. I refused to give it to them and they suspended my online features. I paid my Verizon bill in full like I usually do (from a check), and they reinstated my account. I have since gone back to Bright House -- too many underhanded games Verizon is playing -- I am going to file a complaint with the FCC. Not a way to do business.

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darryl austin
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May 19, 2008 8:57 am EDT

MY SERVICE WAS INSTALLED ON 1-26-08. I HAVE YET TO RECEIVE MY TV. I CALLED AFTER THE INTIAL 10 WEEKS AN WAS PUT ON HOLD FOR HALF AN HOUR. I WAS TOLD BY A PERSON ON THE PHONE TO WAIT ANOTHER TWO WEEKS THEN CALL BACK. THIS KIND OFCRAP IS UNACCEPTABLE. I AM THINKING ABOUT CALLING THE BETTER BUSINESS BUREAU. THEY CAN GET THOSE BILLS OUT ON TIME, LET THEM GET THOSE REWARDS OUT TO THOSE WHO HAVE BEEN PAITIENTLY WAITING. NUFF SAID.

ComplaintsBoard
K
12:00 am EST

Verizon what a disappointment!

Let me preface this by saying that I am very pleased with my phone and internet service provided by Verizon Fios. That being said, I am completely dissatisfied with their cable service. First they promised me services they cannot provide. It seems that no one has been properly trained on how the equipment works, one person will tell you a feature is available and the next will tell you it is not. No two people under their employ will give you the same answer.

I wanted HDTV service in 3 rooms with a multi-room DVR so they can all access the same recorded programs, the representative processed the order as such and the technician installed it. As soon as I attempted to use the multi-room DVR I discovered it did not work. The same day as the extremely lengthy install, I spent an eternity on hold waiting to speak to a tech support representative, who informed me that the multi-room DVR will only work with standard set-top boxes, not with other HD boxes. So I decided to swap out the HD boxes for standard ones. The representative told me I would have to go to my local Verizon location (about 15 miles) and make the swap. I made the swap and upon hooking up the new receivers discovered that neither of them worked. I, once again, had to spend an extended amount of time on hold only to be told that they would have to send another tech to my home. The technician came out, replaced and programmed the receivers and apparently while doing so disabled one of my other receivers. I made the dreaded phone call to tech support who explained to me that the receiver in my possession (based on the ID number) was, according to their system, still in their inventory. Additionally he told me that I was still being billed (2 billing cycles) for the 2 additional HD receivers that I returned. He corrected the billing and said my next statement would reflect a credit and told me he would have to connect me to tech support to fix the receiver. Tech support was unable to correct the problem and said another location would have to handle it and that they would call me the following day. That evening alone, I spent 1 hour and 20 minutes on hold and on the phone with the representatives. The following day, I did get a phone call and finally it seemed all my receivers were working.

Now let me briefly tell you all the things that are wrong with their DVR. The scheduled programs all cut off about 2 minutes short of the end, so I have been forced to extend the recording time. The pause button is nearly for show, 3 out of 5 times if you pause a program, when you attempt to resume it, it starts over from the beginning. The fast forward feature works very similarly. I fast forward and when I attempt to resume play, it starts the recording over. The DVR does not recognize that a particular episode/movie is already on the DVR and will record it over and over, so that you will find it taped the same exact thing three times. Pause, rewind and fast forward live TV only works in the room with the DVR. You can only program the DVR (delete, record, etc..) from the room with the DVR, cannot access these functions from satellite rooms. Actually it seems the remote TV’s that access the DVR don’t work particularly well at all. I previously had Dish Network satellite service with the multi-room DVR and all of these functions were available and worked perfectly. Additionally, one of the phone representatives told me, “it would be ideal, but this is not an ideal world”.

Lastly, my bill has come in at nearly $300.00 two months in a row, when they told me the total amount for all of my services would be $210.00. Now even with the $60.00 credit that they are going to issue for the last 2 months of over-billing, it is still substantially higher than I was originally quoted. Unfortunately, in order to speak to billing you have to set aside an hour during the week between 8:00 am and 6:00 pm (the same hours that I work). It seems I have spent so many hours with their technicians and on the phone with their customer service that I should be on their payroll.

Verizon has many kinks to work out with their cable service. They seem to have bitten off more than they can chew. I agreed to a 2 year contract and desperately hope that they can fix their many issues in a timely fashion. Finally, on a positive note, their HD picture is great, it’s just a shame I cannot enjoy it on all of my hi-def televisions.

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Peter Mikon
,
May 08, 2008 6:40 am EDT

I agree it is a big difference what they say and what they give you and the price. They promise me i wheel pay 124.99 a mount if i switch to fios triple freedom and now i pay 254.26 and when i call they say o but the rest is extra what rest i ask for everything include
from the beginning and they toll me 124.99 plus taxes so DO NOT SWITCH OR SELECT VERIZON FIOS FOR CHEAPER OR BETTER SERVICE NOT GOOD.

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12:00 am EST

Verizon overcharging, based on their employees fake information!

I spoke to a verizon operator who said a long distance call would cost $.25 a minute and she gave me numbers to dial in. I dialed those numbers to make a 2 minute call to vermont, expecting the bill would e $.50. Instead i got a bill for the 2 minute call for $6.40. A verizon employee gave me fake, false information. I would never have made the call for 2 minutes at that high rate. I don't know why you can make a call from america to china for 2 cents a minute and verizon is pirating $3.00 a minute plus for a call to vermont. Something is drastically wrong with this picture for this american invention.

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Josette Keech
,
Jan 24, 2008 8:00 am EST

My phone has been out for a week with promises for repair three times. Each time I've waited. I know you have new residential phones going in every day but PLEASE, someone take the time to fix mine.

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M
12:00 am EST
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Verizon destroys peoples credit

Verizon horror story

I need to warn people about verizon landline service/fios/dsl service. they will bill you and if you

Dispute the bill they dont respond. then they just send it to the credit reporting agencies eg. experion/ transunion/ equifax. this company has destroyed my credit over a $100.00 phone bill. I was disputing about $20.00. the verizon not only disconnected my phone but also the dry loop that I had. I lost about 2 weeks of computer service. then, I was away in florida on vacation. and was on the beach got a call from verizons collection agency. I told them that I was away, they did care. I was told if I didnt pay it would be a refusal to pay. the collection agencys name is i. c. systems at [protected]. I tryied to explain then they didnt care. when I got back I went to buy a car and kept getting turned down. I didnt know why. it turns out that verizon ruined my credit. I called ic systems and was told by a rep that verizon is a "black or white" kind of company and wants their money. this sounded racist to me. anyways, I called them this week and was told they probably will fix it. then today I spoke to mr. jeff bennitt he said he was in the executive office of verizon. they refused to do anything. the guy seems ignorant. I asked him about the "black or white comment" he didnt seem to care no response. I guess all I can do is warn people about this company and hope they dont retailate against me further. this company will ruin your credit for something simple. if you want to keep good credit stay away from verizon!

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Preston Bokos
,
Nov 10, 2008 12:00 pm EST

I moved from Florida in 2005 and was put in collections by Verizon Florida Inc. Things happen where bills fall between the cracks from one state to another. I then payed the bill with the first agency. One year later I get a 2nd notice that I am in collections again. I disputed the charge and settled for 1/2 the payment just to get them off my credit. This is now the 3rd agencycalled Afni Inc. looking for the rest of a $26.50 bill that I already paid twice. I am not the most organized person, and have receipts for payments in many Zip Lock bags but Verizon Florida sucks at on their end because they can't record a finished bill. I requested more information on bills and past history on my account and they said they are not going to put in the effort to send it. Why should I have to kill my time for the 3rd time to look for a recipt . I would think that if I never paid it before and was put into collections that it would be on my credit report by now [protected]? Hhhmmm someone is getting money...

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colleen ramsey
,
Oct 09, 2008 9:02 pm EDT

I had a very large bill sent on my phone bill in someone elses name and the legal department even told me they had no right billing me yet they refused to take way the charge and refered it to there collection agency.

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D
12:00 am EST

Verizon charges for unmade text messages!

I am being charged for almost 5000 incoming/outgoing text messages over a 30 day period that we did not make! Alltel does not have any records of the incoming messages nor can they provide a copy of the number to where the alleged outgoing messages were sent. By Alltel's Technical Assistance own records, the most incoming messages ever received over a month's billing cycle for that phone is 7. Their records also show that no replies were made to those incoming messages. Suddenly in December 2007 the messages for that one phone jumped to almost 5000!

They will not admit that there is a problem and they are threatening to terminate my service if fI do not pay the bill of over $1100 immediately. Also if service is terminated, they will charge me $200/phone extra for not fulfilling my contract. (I have 3 cell phones.)

They will not let me speak to a supervisor in the Customer Service Department. In fact, one CS rep. claimed that they do not have supervisors! The Technical Service Department told me that a supervisor would call me back. (No call back yet!)

The nature of my work requires that I am available via phone 24 hours per day, no matter where I am. I am at a complete loss as to what recourse I have other than to hire an expensive lawyer. (Which I can't afford.)

What more can I do? Please advise smb!

Thank You,
David E. Channell.

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Sassie
, US
Apr 10, 2009 3:37 pm EDT

The same thing happened to me years ago. Thankfully mine was only for about 10 texts at 10 cents per text but at that time we didnt even have texting at all. I don't even think the phone we had at that time was text enabled it was so long ago. I called CS to tell them this was not right but they told me that they could not remove the charges. Lucky for them it was only a dollar worth of charges so I let it go and it never happened again.

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Kerri
,
Nov 22, 2008 11:48 pm EST

I cannot believe this either. I don't have a problem on my bill with extra text, but this lunatic girl is insisting that I have texted her boyfriend, I was going to send her a copy of the bill to prove I did not, no such thing with Alltel, I will be glad when they switch to verizon, I have reported this to Alltel incase our phones have been spammed or something, but from the looks of this, it won't matter. I can't even figre out if text show up as minutes used on the regular bill part, I have checked when I KNOW I sent texts, and it's not there.

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Toni
,
Feb 19, 2008 8:45 am EST

I am having the exact same issue. Ours is a little less at 2600 messages. We have a package for 1500 messages and rarely go over that so this is almost double. I have explained to them that I need them to prove this is valid, if it is that is fine we can accept it, if not then we need that proof so we can get a credit. They have lied to me and said it is not possible to obtain and no one will give it to me. This is outrageous. I worked for a wireless company for 3 years and my husband still does, we provide this on the bill to every customer. I also know that T.Mobile does, Verizon does, AT&T does, so why are they doing this? They cannot legally bill us for something they cannot prove is valid. I will not stop fighting until this is resolved. I have already filed a complaint with the FCC and I suggest you do the same. That is the only way this will get changed. Here is the site you need to view to file the complaint.
http://www.fcc.gov/cgb/complaints.html

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12:00 am EST
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Verizon verizon is trying to collect on a contract I did not sign for

Verizon Wireless Account Number: [protected]

Amount in Dispute: $414.10

To Whom It May Concern:

For over 3 years, since the death of my wife and the mother of my two young children (Austin 9 and Hayley 6) Verizon Wireless has harassed me and ruined my credit. They are demanding payment of $414.10; saying that they have a signed contract, by me. I know for a fact that I never signed a contract with Verizon on the date in question ' ever!

I have made over 20 attempts in writing, via fax and by telephone, for over 3 years, to obtain a copy of the contract stating I owe them $414.10. This matter would have been resolve if they would simply provide me a copy of the signed contract. I have contacted the Credit Bureau who all referred me back to Verizon.

The reason they will not provide me a copy is, in fact, on July 20, 1998 (The date that Verizon says I signed a contract with them) I was living in California and my wife was living in Tennessee (The contract was signed in Tennessee). On this date, I was living in CA waiting for my company to relocate me to TN. Please note that my original agreement was with GTE in California which was apparently acquired by Verizon.

After my wife's death, I paid off all of my creditors, sold my house in order to downsize so I could be close to my children during this difficult time. I even paid the Verizon account that was associated with my phone number [protected]. Interestingly, they said that there wasn't any signed contract with this account that was transferred over from GTE to Verizon in a business deal.

Interestingly, the account in question for $414.10, that Verizon says has my signature on it, is associated ONLY with telephone number [protected] which was my deceased wife's phone. This phone was also originally with GTE prior to moving to TN.

I am not and will not pay for this alleged contract without proof that it is my signature. Verizon has significantly complicated this issue by insisting I have a contract with them and failing to provide me a copy of the contract. This could have been taken care of 3 years ago.

This matter has gotten completely out of control. I can't get a loan for a new car, or buy a house because Verizon has ruined my credit.

Please assist me in removing these inaccurate 'derogatory' credit reports, resolving this contract issue so I can simply pay off this obligation, if appropriate, so our family can get on with our new life.

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dave1987
, US
Dec 10, 2010 6:10 pm EST

hello my name is David I am in the U.S. Marine Corps for the past 4 years of my life. I had a contract with Verizon in 2006 and in the end of 2007 I receieved military orders for over sea's. I went into a verizon branch with orders and ID and faxed the main office all information. In the end of 2009 I returned and began a new contract with AT&T. I was told by verizon in 2007 my contract was canceled and I had waived the early term. fee. but this year I received a phone call from a debt collect agency saying I owe them money for a debt from verizon. I contacted verizon and the debt collectors and still have no bill of what I am paying for. other than a paper that stays the total bill is 337.36. I have no idea what its for and without this proof I will not pay them anything until further proof is in my hands. Verizon says they can not give me such paper work because they sold my debt to the agency and the agency says they dont have anything but the total of 337.36. But for what is my question. Still no answer to this.

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VZW Customer
, US
Oct 05, 2010 7:06 pm EDT

Verizon wireless has a way of manipulating whatever conversation you have with them and turning it agaainst you (the customer) Join our fight again VZ W

http://www.verizonnetworkextender.com/ Sign our petition! Thanks

ComplaintsBoard
K
12:00 am EST

Verizon terrible service!

I am a subscriber to Verizon FIOS service for internet, LAN phone, cell phone and TV. Just recently, we had Fios TV installed and everything seemed to be working well. Last evening (January 10, 2017), in the middle of a program the picture paused and stayed that way for about 1/2 hour. I then turned the TV off and on. At that point, we didn't have a picture or sound on the cable stations. I tired to remedy the situation with a recorded message person but to no avail.

I then called Verizon and was told that I would have a 5 minute wait to speak with a FIOS representative. Well, 1-1/2 hours later, I was still on hold and finally gave up at 11:00 p.m. This morning, I called Verizon and spoke with a representative who assured me that he had reset the cable service. I spoke with a family member who informed me that service had not been restored. My guess is that I will have to call Verizon this evening and start all over again. Your attention to this matter is greatly appreciated. I can be reached at [protected] during weekdays from 8:30 a.m. to 5:00 p.m.

Kathleen J. Ritz.

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SUSAN
,
May 09, 2008 6:02 pm EDT

Vreizon erroneously disconnected my hbo service on 5/3. here I am at 9pm on 5/9 and still no service desoite repeated phone calls and hours - and I do mean hours - calling, being transferred, disconnected, promised service... the last techie told me to resubscribe via my tv even though my account shows that I do have a subscription meaning I would get charged twice! don'y worry he says - billing will take care of it... why would I accept that? if verizon can't correct this why on earth would I expect them to correct my bill! frustration is an understatement! and of course there is no way to lodge a complaint. I really like the product but it looks like verizon doesn't want me as a customer.

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Carole Green
,
Feb 02, 2008 12:00 am EST

Automated hell with disconnects, long waits, transfers to inappropriate representatives when you finally get a live person. An automated voice says "I'm sorry, your service has been disconnected" when we've been Verizon customers for 25 years! I've asked 3 people to change this with no results, as it causes the automated system to go around and around. Verizon needs to be much more explicit in describing its FIOS TV services. In ordering, I made it clear we have a 13 year old TV and a DVD/VCR player. I was told "no problem" in switching to FIOS. But the DVR version of the "set top box" will only work as follows: Turn on the VCR, put a tape in, play, then stop it. Then the TV will come on. The good news is the DVD portion will also work. When I complained the tech who figured this out (Clayton in Dallas, thank you) said I should just buy an updated TV!

There was also no information on the 3 second delay so that if you have two TV's on at the same time (living room and kitchen) it sounds like an echo and drives one crazy! Another tech said there was no fix as it is caused by the recording capacity. OK, but why wasn't I told of this? Verizon is starting to make Comcast look good!

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drillbill
, US
Mar 07, 2011 7:18 pm EST

There are some things that when they happen, you literally say WTF!

I got an email notice thanking me for ordering NBA league pass for $160 payable in 4 monthly installments. First WTF since I didn't order it

When I called and waited for 1 hour they tried and ALOT of trouble (30 min) cancelling the order.

Second WTF

Then they said I would get a credit but it would take up to 60 DAYS!
Third WTF

The next month, I see another charge for $40 for NBA league pass, along with my previous month's credit. Wait, that was suppose to be cancelled. Fourth WTF

After being on hold for 57 minutes, and 15 min to get my second credit, they tell me that I'll still have to call the next 2 months to get my other credits because they can't remove it from my billing. I can't get a direct number to someone to avoid the queue and I can't just send an email I have to actually SPEAK to someone.
Fifth WTF as well as the biggest WTF!

If the internet service wasn't so f#ckin fast, I would have dumped them years ago

Too bad they're so big that my rant isn't even a blip on the ### of a blip to them.

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RAWFish
Camaril, US
Feb 17, 2010 1:37 pm EST

Beware. Verizon has new "HD" plans and although I just activated a new HD-DVR with them, we immediately lost several HD channels. 2 hours on the phone and one tech visit to the house later and it turns out they've modified their plans and although we 'should' and will soon get these channels back under our current plan, they have no short term solution to deliver the channels.

Long story short. AVOID changing anything with your current Verizon plan if it's working properly or suffer the consequences.

We were told not to feel alone with this problem. Verizon simply initiated their new 3 tier HD plan too early.

Hope this helps someone.

Feb, 17th, 2017 - Los Angeles

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Charles Karl
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Apr 15, 2008 3:24 pm EDT

I am tired of Verizon HD FIOS TV running commercials over the top of news stories on CNN!

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m
,
Jan 16, 2008 12:00 am EST

On the Verizon FIOS TV, their guide/info graphics are terrible and unreadable unless you are VERY close to the TV. Also Verizon FIOS TV has NO WAY to contact with feedback. Only automated email with 70 characters of your complaint or suggestion and they only answer it via automated email. What a terrible company. They don't care about consumer feedback and take months to get the billing correct and understandable.

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carole lauderbaugh
,
Sep 23, 2008 2:54 pm EDT

Trying to get some kind of help with various problems with both tv's . I am unable to work vcr and mute button does on work on tv downstaris and I have to turn my tv on with the stb and not the remote. I talked to someone but to no avail. I feel if it was set up correctly I would not be having such problems. I would like to have someone come out rather than me spending time on the phone and getting nowhere. I would appreciate some kind of assitance with this. I would have rather stayed wiht comcast than go thru this

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Melissa Ceyrolles
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Jun 05, 2008 8:07 am EDT

Verizon is the worst, most terrible company to ever deal with! Unfortunately, no one else offers the fiber optic internet in our area! I hate them, no, loathe their existence! The experience I have had would take far too long to explain, but to summarize: Terrible customer service and terrible automated system! No way to contact any one with proper training about any thing! No email address or direct numbers to reach informed, or possibly even intelligent representatives! Deceptive sales tactics! We had 6 people come to our door selling FIOS, and not one of them knew someone had already been in our neighborhood! Over billing! The list goes on! If you are lucky enough to read this and have the choice to go with someone else--DO NOT USE VERIZON EVER!

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Michele
,
May 28, 2008 10:35 am EDT

THE WORST CUSTOMER SERVICE EVER! When I originally signed up, we had no phone service for a week. We were supposed to get a credit for that, but I gave up trying after dealing with the incompetent billing department. Now the TV signal drops frequently when going from the DVR back to Live TV. If I wait an hour or so on hold for a Tech Rep, they can refresh it, but it was finally decided that we should just replace the box. Although scheduled for service today between the convenient hours of 8 am - noon, no one showed up. I've been going from service rep to service rep for over an hour and a half on the phone and no one can tell me if anyone is coming today or not. I'm in the process of unhooking the box now and plan to leave it in the front yard for them if/when they ever show up. I have been a great Verizon customer for years and I plan to cancel everything (home phone, cell phone, TV, and Internet). I'll use any company but Verizon in the future. Oh yeah, I never got my "free" TV either which they so blatantly promote. They've been "researching" its whereabouts for the last 6 months. Bye, Bye Verizon - Good riddance!

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ronnie
,
Apr 28, 2008 5:23 pm EDT

FiOS is horrible, comcast is so much more user friendly. I am apouled by the customer service too is bad the
reps have no patients and are not nice. Go Comcast!

ComplaintsBoard
K
12:00 am EST

Verizon poor service and failure to follow up with complaint made on more than on occasion!

Our system which includes TV, DVR, Phone and Modem has not been functioning to an acceptable capacity for over a month. We have spent a lot of time on the phone trying to trouble shoot, have been disconnected from the person, line on numerous occasions. We still do not have a technician out and servicing us. THIS IS UNACCEPTABLE SERVICE.

WE ALSO FORMALLY REQUESTED A REBATE FOR THE PAST MONTH OF THIS UNACCEPTABLE SERVICE. I am again calling them this evening 1/10/08, so far I was disconnected once and on hold for the past 20 minutes listening to Christmas music.

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Truthone
, US
Aug 06, 2012 9:09 am EDT

Verizon military criminals continue to stalk residential building supers offering them $2, 000.00 per month for their cancer, radiation sickness, cell transmitters and repeaters seen within feet of bedroom windows all over the ny tri-state area. Multitudes of these deadly, leaking, obsolete wired by alarms to their bases if unplugged or removed death units, have killed the elderly, and cause 24/7 brown burns, hair, and vision loss, nausea, and death. When will these be removed off of residential buildings for our health safety? Does anyone care that each of these transmit 10 miles, listen, and see you, report you to subhuman authorities, and cause haarp weather earthquakes?

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steve
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Apr 22, 2008 7:00 pm EDT

To anyone thinking about fios:
I have had Verizon fios for two years now with several problems. The first problem was with the router. I had to manually update the IP renew address every two days. This was a problem because I travel a lot and my wife does not know a lot about computers.

Before fios switched to the Norton security system Verizon had a Computer Associates based product with Yahoo that caused errors every time I booted up my computer; I had to boot up twice to recover. I tried to explain the error code to several of the techs but they didn’t know that Computer Associates was involved, Yahoo didn’t either. I lived with this problem until Verizon switched systems.

The next thing that happed was a lighten bolt over the top of my house. The Verizon installer ran a cat 5 cable from the fios box around the outside of my house, about 50 feet. The cable absorbed the electricity from the bolt and shorted out the Verizon router, an Xbox 360, Vonage router, an all in one jet printer and the Ethernet on my desk top. Verizon replaced the router but nothing else; it was quite expensive for me. The new wireless router was not compatible with windows Vista my note book will not connect. This was starting to aggravate me.

The final slap in the face; my credit card expired. Only the expiration date changed. 3 months after the expiration of the credit card; Verizon turns off the service with out any notice of any kind. In doing so my computer would not boot up any more. The Verizon package I had had software they took off my computer. I had to reformat the hard drive and lost every thing. I spent 3 hours talking to 4 different people the tech support was the only one who was of any help (excellent tech). The 3 others were supervisors all of them told me different things. One said I was in a promotion and should have been switched after the first year, which is not what I was told in the beginning. I was told the price would not change as long as I had the service.

The second supervisor told me they e-mailed me of the credit card problem, which was also not true.
The third one Deidre (I finally asked for a name) told me they did not have an e-mail address for me. Also not true Verizon set one up when I signed up with fios. Verizon had me over a barrel, I was leaving town and could not leave my family without a phone or access to the internet for school and video chat with me at night. We signed up for another year at a much higher price, lower speed, with out any Norton security system or Verizon e-mail.

I would like to know what happen. I excused everything up in till now as a new technology, growing pains for Verizon. Is this going to be Verizon’s outlook from now on? My latest issue with Verizon reminds me of Comcast. I have not had cable for 16 years because of their service; automated operators, rude techs, over charging, and the list goes on. Although I have heard they have changed with Verizon in the market; or not. I lived with dial up before and I can do it again.

ComplaintsBoard
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12:00 am EST

Verizon identy theft

This collection agency is robbing millions of people and harassing innocent citizens and is there someone in our nation to investigate this fraud?

President of Afni, Inc.
Ref: Collection agency Account Number # [protected]-02

I received a letter from a collection agency called Afni, Inc. alleging that I owed $458.81 (Service provided during May 20, 1998- March 28, 1999) at Woodhaven, NY 11421. Collection ordered by Verizon and Bell Atlantic). We never lived in NY state.

Verizon and Bell Atlantic and AFNI, Inc took 10 years to report this crime to us? Why could not they warn us earlier so that this case could have been investigated sooner and the criminal could have been identified and punished?

Obviously, some one (illegal immigrant or criminal in NY state) has stolen my identity (SS# and my name).

I consider that Verizon and Bell Atlantic and AFNI, Inc are all partners in a serious identity theft crime. They are accountable for my losses of identify theft. Why Bell Atlantic /Verizon could they not use a simple form for each the new service requester. From where and who has moved from where to track the criminals? Every one must be asked to fill a form so that this type of crime could be prevented in the future.

Verizon and Bell Atlantic and AFNI, Inc and police and government agencies must investigate this case and millions of others, I am sure that some has used my identity for many millions other wrong doings. Our nation is harboring 20 million illegal criminals in our great nation.

I would request the Police and government agencies to investigate this and other cases So that the criminals could be identified and penalized severely. It is possible that our info ahs been stolen from a hospital reports in NY city?

Naresh Chand W:[protected] H-[protected]

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J
,
Mar 07, 2008 9:36 pm EST

As for the collection agencies across the nation...

you are actually guilty until innocent...

show proof your bill was paid...

wait IT WASNT PAID thats why its in collections!

get a life

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Chris Webmaster
,
Jan 10, 2008 8:28 am EST

I just got my collections letter from AFNI
They seem to think that I owe them almost $600.00 for a phone that I never owned 14 years ago.
Phone companies sent me bills for my phones and I paid them.
AFNI is a disgusting company of predators.
They are ruder than anybody I have ever dealt with.
I don't know where there call centers are, but I can tell you that here in America, a person is innocent until PROVEN guilty.
Show me some proof... any proof.
Also keep in mind that these pigs wouldn't have the hair it takes to talk to me like that in person.

J
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Joyce Fox
,
Jan 07, 2008 8:30 am EST

This in response to Frances Royer re your Hoodia complaint.

You may contact me at jedijim@kc.rr.com.

ComplaintsBoard
D
12:00 am EST

Verizon bad customer service

The Verizon Fios business is run by amateurs. I was scheduled for an installation today between 8 AM and 12 PM. I waited all day and never received a phone call. I checked the status of my installation on the web and it always said pending but scheduled for today. At 2:00 PM I tried calling and was put on hold and disconnected twice. On the third try and after a long hold time I got a living person who put me through to dispatch who told me the installer was hung up on another job but that the guy would call me when he was headed my way. 6:30 PM and no phone call. I called their robotic help line which told me that since I have indicated that today no longer works for me I must reschedule. I never indicated anything of the sort. Like most people I work for a living and cannot make my schedule revolve around these clowns. Comcast bad as they are NEVER treated me this way. At this point I say to all Cable customers, Verizon with their FIOS service definately ain't an upgrade. Keep your cable.

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justin t
,
Jan 30, 2008 9:09 pm EST

Verizon Fios! What a joke! I have been a happy dishnetwork customer for 3 years... but they do not have on demand. So a month ago I thought all of my dreams had come true and that I would finally get a crapload of channels plus on demand for less than the $5million a month comcast charges for all of the premiums. Well I ordered my service the 3rd week of december. They couldn't get me in until Jan 26th between the hours of 8am and 5pm (very convenient for a saturday I might add). They arrived at about 4pm... The install went great... or so I thought...

That night I attempted to access Showtime On Demand so i could get caught up on season two of Dexter... it said i wasn't a subscriber... i told myself it must take a while to activate the on demand... ( i was able to view all of the actual showtime channels)

Sunday night I called up tech support (45 minute hold time)... I spoke with a nice guy who said that I must pay an extra fee for the premiums on demand even if I already subscribe to the premiums... however, billing isn't open on weekends. I must call back on monday...

Monday morning before work... i give them a call and speak with billing (25 minute hold time) the person i speak with states that I am all set up for video on demand; however, I must speak with tech support as they may need to update my system... so he transfers me... after 30 minutes of holding... i had to hang up because I was already late for work.

Monday night I called and spoke with Tech Support ( 45 minute wait) the person I spoke with stated that tech support doesn't handle on demand... there is a special Video On Demand Specialist who would need to help me out... so he puts me on hold for about 15 minutes... apologizes and says everything will be ok within 24 hours...

Tuesday.. nothing.. i gave them the benefit of the doubt...

Wednesday morning I wake up... nothing... try calling but after holding for 20 minutes I decided I better not be late for work again. (no point in getting fired if there isn't anything good on tv anyway)

So I called this afternoon to cancel my service... I spoke with a retention specialist... he says... if I can get this resolved for you in 10-15 minutes... and find a way of compensating you would you stay with verizon. I said sure...

He did a great job... kudos to him... it took a little over an hour he was working with a Video On Demand Specialist... they said they would update the system and It would take 30 minutes to 4 hours to update. He cut my first bill in half and discounted my bill $5 a month for a year... I agreed and disconnected...

Not realizing that the TV in the living room now says (No Connection)

Well it's been 6 hours... the TV still isn't working.. (I of course checked the connection) the other tv IS working ... however, i still don't have access to on demand...

The whole time I have been typing this complaint I have been on hold waiting to speak with a tech support person...

Emails don't work either... I have sent several... You don't even receive an auto response!

yours truly...
A Dish Network Customer for Life!

J
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Jay Lech
,
Jan 21, 2008 5:49 pm EST

I too tried to have Verizon Fios installed today and same exact thing, the installer showed up at 4:40PM for a 8 to 12 noon appointment. Guess I didnt ask noon which day, I had left home by that time and I called twice and was promised both times the installer would be here shortly. They never called me to say he was going to be late. This is unacceptable, I guess I will see how many times they call to reschedule and maybe keep making appointments when I am not home and see if that drives them nuts. If they dont care about me now I doubt they are going to start after I sign a two year commitment.

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J
12:00 am EST

Verizon re-issued my account!

My issue is with Verizon Broadband Internet and FiOS. I have been a Verizon DSL customer since 2004. My account was [protected]@verizon.net until Monday, November 26, 2007 when my DSL account was disabled by Verizon, because [protected]@verizon.net was given out to a John DeLuca of 15 Murray St Manhattan NY, who is a FiOS customer. The only reason I know that is a representative from Verizon had discovered the problem. I have spent hours on the phone being transferred back and forth between the Billing department, the DSL tech support staff, and the FiOS people. Each either blaming me or the other service. They want to give me a credit for 7 days, but I have to wait 3 or 4 billing cycles to receive the credit. Since this problem started, I have lost all my email, along with the email from my wife and daughters account and I have had no Internet service for 4 days. As of today Friday, December 28, 2007 this issue is still not fixed and Verizon has stated there is nothing they can do. They are balking at giving me any more credit.

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Scott Johnson
,
Dec 28, 2007 9:58 pm EST

How about doing a presidential appeal on your account? If you go to verizon.com and click "contact us" you will click on "corporate office" and there is a number and address to their Corporate office in NY. You can ask for the presidential appeals department. Explain your problem sincerely and state that you spent many hours without results, & somehow verizon disabled your internet for unknown reason.

Pablo

ComplaintsBoard
C
12:00 am EST

Verizon terrible experience!

I have been with Verizon since 1999. When It started out, it was fine. Two, three years later it wasn't fine, but was usable.
However, in the last six months, their service and customer service (I use the term very loosely) has deteriorated to such a point that I sometimes long for dial-up. It was explained to me that I needed a new modem. One was sent in October; it lasted three months. Tonight, while trying to re-set the modem, passwords, etc., it died.

Latency is just part of the problem. I have watched e-mail messages on their server through Mail Washer completely disappear. One such was an invitation to participate in a focus group that could have paid as much as $300. I was NOT pleased!

When I call "tech support," I am almost always routed to India, where someone reads from a script and cannot answer nine tenths of the questions I ask... or even fully understand them. One patronizing little @#$! I spoke to tonight asked how old I was and said "you do very well for someone in your age group." I thanked him and said perhaps that's because I received CompTia A+ certification seven years ago and overall, have nearly fifteen years working with PC's. Older does NOT mean stupid. Now, here's the punchline:

I am writing this on a connection that technically, does not exist. I pulled the old DSL modem out of the drawer, did not change the password (I can't) and I'm getting the best speed I've gotten in months! I imagine someone from sysops will close it down. By then, I hope to be with cable... what I SHOULD have done in the first place.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

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Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

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Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

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Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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