identy theft
This collection agency is robbing millions of people and harassing innocent citizens and is there someone in our nation to investigate this fraud?
President of Afni, Inc.
Ref: Collection agency Account Number # [protected]-02
I received a letter from a collection agency called Afni, Inc. alleging that I owed $458.81 (Service provided during May 20, 1998- March 28, 1999) at Woodhaven, NY 11421. Collection ordered by Verizon and Bell Atlantic). We never lived in NY state.
Verizon and Bell Atlantic and AFNI, Inc took 10 years to report this crime to us? Why could not they warn us earlier so that this case could have been investigated sooner and the criminal could have been identified and punished?
Obviously, some one (illegal immigrant or criminal in NY state) has stolen my identity (SS# and my name).
I consider that Verizon and Bell Atlantic and AFNI, Inc are all partners in a serious identity theft crime. They are accountable for my losses of identify theft. Why Bell Atlantic /Verizon could they not use a simple form for each the new service requester. From where and who has moved from where to track the criminals? Every one must be asked to fill a form so that this type of crime could be prevented in the future.
Verizon and Bell Atlantic and AFNI, Inc and police and government agencies must investigate this case and millions of others, I am sure that some has used my identity for many millions other wrong doings. Our nation is harboring 20 million illegal criminals in our great nation.
I would request the Police and government agencies to investigate this and other cases So that the criminals could be identified and penalized severely. It is possible that our info ahs been stolen from a hospital reports in NY city?
Naresh Chand W:[protected] H-[protected]
bad customer service
The Verizon Fios business is run by amateurs. I was scheduled for an installation today between 8 AM and 12 PM. I waited all day and never received a phone call. I checked the status of my installation on the web and it always said pending but scheduled for today. At 2:00 PM I tried calling and was put on hold and disconnected twice. On the third try and after a long hold time I got a living person who put me through to dispatch who told me the installer was hung up on another job but that the guy would call me when he was headed my way. 6:30 PM and no phone call. I called their robotic help line which told me that since I have indicated that today no longer works for me I must reschedule. I never indicated anything of the sort. Like most people I work for a living and cannot make my schedule revolve around these clowns. Comcast bad as they are NEVER treated me this way. At this point I say to all Cable customers, Verizon with their FIOS service definately ain't an upgrade. Keep your cable.
Verizon Fios! What a joke! I have been a happy dishnetwork customer for 3 years... but they do not have on demand. So a month ago I thought all of my dreams had come true and that I would finally get a crapload of channels plus on demand for less than the $5million a month comcast charges for all of the premiums. Well I ordered my service the 3rd week of december. They couldn't get me in until Jan 26th between the hours of 8am and 5pm (very convenient for a saturday I might add). They arrived at about 4pm... The install went great... or so I thought...
That night I attempted to access Showtime On Demand so i could get caught up on season two of Dexter... it said i wasn't a subscriber... i told myself it must take a while to activate the on demand... ( i was able to view all of the actual showtime channels)
Sunday night I called up tech support (45 minute hold time)... I spoke with a nice guy who said that I must pay an extra fee for the premiums on demand even if I already subscribe to the premiums... however, billing isn't open on weekends. I must call back on monday...
Monday morning before work... i give them a call and speak with billing (25 minute hold time) the person i speak with states that I am all set up for video on demand; however, I must speak with tech support as they may need to update my system... so he transfers me... after 30 minutes of holding... i had to hang up because I was already late for work.
Monday night I called and spoke with Tech Support ( 45 minute wait) the person I spoke with stated that tech support doesn't handle on demand... there is a special Video On Demand Specialist who would need to help me out... so he puts me on hold for about 15 minutes... apologizes and says everything will be ok within 24 hours...
Tuesday.. nothing.. i gave them the benefit of the doubt...
Wednesday morning I wake up... nothing... try calling but after holding for 20 minutes I decided I better not be late for work again. (no point in getting fired if there isn't anything good on tv anyway)
So I called this afternoon to cancel my service... I spoke with a retention specialist... he says... if I can get this resolved for you in 10-15 minutes... and find a way of compensating you would you stay with verizon. I said sure...
He did a great job... kudos to him... it took a little over an hour he was working with a Video On Demand Specialist... they said they would update the system and It would take 30 minutes to 4 hours to update. He cut my first bill in half and discounted my bill $5 a month for a year... I agreed and disconnected...
Not realizing that the TV in the living room now says (No Connection)
Well it's been 6 hours... the TV still isn't working.. (I of course checked the connection) the other tv IS working ... however, i still don't have access to on demand...
The whole time I have been typing this complaint I have been on hold waiting to speak with a tech support person...
Emails don't work either... I have sent several... You don't even receive an auto response!
yours truly...
A Dish Network Customer for Life!
I too tried to have Verizon Fios installed today and same exact thing, the installer showed up at 4:40PM for a 8 to 12 noon appointment. Guess I didnt ask noon which day, I had left home by that time and I called twice and was promised both times the installer would be here shortly. They never called me to say he was going to be late. This is unacceptable, I guess I will see how many times they call to reschedule and maybe keep making appointments when I am not home and see if that drives them nuts. If they dont care about me now I doubt they are going to start after I sign a two year commitment.
re-issued my account!
My issue is with Verizon Broadband Internet and FiOS. I have been a Verizon DSL customer since 2004. My account was [protected]@verizon.net until Monday, November 26, 2007 when my DSL account was disabled by Verizon, because [protected]@verizon.net was given out to a John DeLuca of 15 Murray St Manhattan NY, who is a FiOS customer. The only reason I know that is a representative from Verizon had discovered the problem. I have spent hours on the phone being transferred back and forth between the Billing department, the DSL tech support staff, and the FiOS people. Each either blaming me or the other service. They want to give me a credit for 7 days, but I have to wait 3 or 4 billing cycles to receive the credit. Since this problem started, I have lost all my email, along with the email from my wife and daughters account and I have had no Internet service for 4 days. As of today Friday, December 28, 2007 this issue is still not fixed and Verizon has stated there is nothing they can do. They are balking at giving me any more credit.
How about doing a presidential appeal on your account? If you go to verizon.com and click "contact us" you will click on "corporate office" and there is a number and address to their Corporate office in NY. You can ask for the presidential appeals department. Explain your problem sincerely and state that you spent many hours without results, & somehow verizon disabled your internet for unknown reason.
Pablo
terrible experience!
I have been with Verizon since 1999. When It started out, it was fine. Two, three years later it wasn't fine, but was usable.
However, in the last six months, their service and customer service (I use the term very loosely) has deteriorated to such a point that I sometimes long for dial-up. It was explained to me that I needed a new modem. One was sent in October; it lasted three months. Tonight, while trying to re-set the modem, passwords, etc., it died.
Latency is just part of the problem. I have watched e-mail messages on their server through Mail Washer completely disappear. One such was an invitation to participate in a focus group that could have paid as much as $300. I was NOT pleased!
When I call "tech support," I am almost always routed to India, where someone reads from a script and cannot answer nine tenths of the questions I ask... or even fully understand them. One patronizing little @#$! I spoke to tonight asked how old I was and said "you do very well for someone in your age group." I thanked him and said perhaps that's because I received CompTia A+ certification seven years ago and overall, have nearly fifteen years working with PC's. Older does NOT mean stupid. Now, here's the punchline:
I am writing this on a connection that technically, does not exist. I pulled the old DSL modem out of the drawer, did not change the password (I can't) and I'm getting the best speed I've gotten in months! I imagine someone from sysops will close it down. By then, I hope to be with cable... what I SHOULD have done in the first place.
awful phone support
In my entore life, Ihave never recieved such poor service. When you call they tranfer you and the your are dissconnected. For the last month I have had major problems with my service or features not being turned on.
I have never waited less than 1 hour on hold in order to speak to a live person. Amazing! and when you finally get through you are tranferred or disonnected. Once I recieve my free Sharp TV, I am going back to my cable company. Optonline has the very best customer service im sorry I left. They even agree to pay the termination fee with Verizon to get me back. Optonline Cablevision is by far the best for service.
With optonline I have never waited on hold for more than 5 miniutes.
Sorry about my spelling but I am very aggrivated! Don't get me wrong Version Fios is awsome way better than cable...when it works. Serive sucks!1
And they charged me said I ordered the Playboy channel and I would never do that. Said it came from my remote made me pay for it. I also gave up their DVR sent it back as soon as the shipping label came and they charged me another month. they never answer the phone and often hang up on me. We should all get a class action suite .
I agree completely. I have dealt with their stupidity for 4months. Got the bundle for 99.95. Guess what no extras 199.57 a month. Big difference. It's ###. Trying to straighten my bills out. Can't through to a human being. Every button you press sends you somewhere else.
VERIZON CUSTOMER SERVICE IS HORRIBLE! Whatever products or services they offer are not worth dealing with this Company. When I first ordered the service, certain features, such as the video on demand, were never turned on, even th ough it was free and included with my service. It is impossible to get through - it can take up to 30 minutes or more to get through to someone, and their voice answering system is awful! It took me over 3 months to get this resolved. (When I did, they gave me a $90 credit which was OK). It took me several calls of over 1/2 hr each to order DVR. My router broke, after only being 1 yr old. They misrepresented the shipping time to me, they promised it for overnight and it came 3 days later. That took about 2 hours on the phone to resolve - several different calls. Their prices are also much higher than Cablevision - and higher than was represented to me when I ordered their service. And then they keep increasing prices. I have had Cablevision all my life and never had any problems with customer service or price increases. I so regret changing. They do have superior childrens programing and that is the only reason I am keeping it for now (I have 2 small children) but I will be switching back eventually. If you are very patient with voicemail systems, and have nothing better to do then keep calling them over and over to wrangle though voice answering systems that lead to nowhere and then cut you off - for 1-2 hours per issue (and there wi ll be issues!), and you dont mind constant price increases and faulty equipment, and you dont use email (their email stinks too, it is terrible!) then go ahead and order it.
I've been dealing with Verizon FIOS Billing for the past 3 months. They charged me supposedly for an unreturned router that I returned on 10/30/2007. I have the receipt right here. I've called and verified with them that they have the receipt over there, but I have yet to see a refund. I must have made at least 50 phone calls (no exaggeration). Only 10 of them made it through to a customer service rep, and I'd say the average wait time before I could speak to one was 30 minutes. I've been told 3 times that a manager would call me back, 2 of which I received no further contact, and 1 of which was another lower level rep that said that her manager wouldn't speaker to me. Each rep has always refuted the information from the rep that I spoke to before, and because there is no paper trail for me (as a FIOS data-only customer, I'm not entitled to have anything written down in paper and mailed to me), a rep can say whatever he/she wants and not have to worry about being accountable for it later. I've supposedly had a credit given to me twice, but each time I call back and say that I haven't received it yet, I'm told that there is no note of it. It's ridiculous.
I've resorted to disputing the charge with my credit card company. Hopefully, they'll have a better chance at getting this resolved.
very very bad service
I have had the exact same issue. I have spent multiple times calling Verizon to attempt to get my FIOS service transferred to the new location I am moving to.
I, as well, spend an average of 2+ hours on hold, and when I do get hold of someone they either A) Disconnect me; or B) Place me on hold for another 1+ hour, or never return.
I have spent the past 13 days attempting to contact Verizon and received absolutely no support. This is the most pathetic support I have ever experienced!
I am a support technician myself for a major corporate IT team, and I know at times we have customers that get frustrated over support, because they wait 15 minutes. But this is absolutely unacceptable!
Not only do they have issues with support, but when I call and give them my number they say "We can't find this account" - Because I do not have a land line and registered my cell as a contact ID. They can take my money, but when I call to make a change they can't find me.
Regardless to say, I finally decided enough was enough and pulled a few strings through my district staff to find the president of operations for the service in my area and gave him a nice call to discuss this. Regardless in 24 hours I had a resolve.
I explained to them that no one, absolutely no one, should go through this and be required to perform a direct line call to operations management. Though the individual I contacted was very helpful and quick to resolve the issue, not everyone has such connections and shouldn't have to.
The fact that they make it so hard to upgrade an account, and move it to a new location shows they must not care to keep their customer base.
The FIOS service itself is absolutely incredible.. the staff and support is awful.
Stay away from Verizon bundles, especially if they come with DirecTV! Our original order and subsequent bills are never correct or accurate or the same as our initial order stated they would be. Calls to get it straightened out seem to make things worse, Verizon sales says call billing, billing says call DirecTV, and round and round we go, monthly! Now our bill is $100 more than it should be! Maybe the FTC can help!
I have only had FiOS for less than 24 hours now & Im already extremely disappointed... Well, furious would be a better way to put it but nothing and I mean NOTHING is worse than COMCAST! Nothing!
Anyways, as of today I am able to make phone calls but not receive them. I have already dedicated well over a total of 48 hours on the phone with Verizon since the 7th of Dec, the day I first called for service. Whatever happened to calling a company for service & thats it? With Verizon there is a 12 part series. U call in, they tell u that its complete & there is nothing more U need to do on your end, but then start calling you over and over leaving messages saying "This is Verizon, I am just calling to tell u that the 3rd party verification was complete along with the FCC guidelines & regulations, there is nothing more U need to do. So please, call us back ASAP @ 1-888 etc etc etc! When I call that number back, I am forced into a system that doesnt recognize voice commands but numbers on the keypad either & once it FINALLY understands you, after 25 minutes inside there, it then transfers U to a "representative", the music comes on for half a minute and then the recording comes back and says "We're sorry, but this call cannot be handled at this time, please call us back...Thank You'. This happened 4 times! Then they call me back, leave me a message this time saying these exact words..."Ma'am, there is nothing else U need to do on your end accept call us back @ 1-888 to verify the verification"...
Huh?
Unreal! U cant be serious! Verify the verification! I am not trying to get a blood test done here folks! I am not trying to get a freaking 7 million dollar loan here! All I want is ###ing phone service for Christ sakes! The come out and are here from 3:30 pm until 11:15 at night! Ridiculous and there arent done! I cannnot receive ALL my calls, only make them. I can receive "some" calls & I got this twit on the phone now, she is supposed to be a "Supervisor" & she said "Well, I thought U werent able to receive calls, because she put me on hold, told me she was checking on repairs, & she called me and she did in fact beep in so she addressed the situation when I answered like I had been "lying" about receiving phone calls even though I told her earlier on that I was able to receive calls from my friend Marcus, but nobody else. She then said "Well Ma'am in the beginning of the conversation U said U was able to receive calls etc etc etc blah blah blah...She spent more & focused in on whether or not I wa being truthfull about my complaint than she did the actual complaint. I will be dammed if I do business with a company who treats their customers like this! These reps seem to forget that its our money that provides them with a paycheck! Without us customers, U dont have a job to go to! Verizon doesnt exsist without customers! They are so unprofessional and rude! Now, after her cutting me off in mid-sentence when I started to replay she said "Dont U interrupt me" but its perfectly ok for them to interrupt me? So then she said "Well I say here and listened to U go on and and on and on for 20 minutes, doing nothing but complaining" & I said "Well Maam, U are so rude & unprofessional its reps like you that make us customers so upset & take our business elsewhere"...She replied "Whatever"...
Whatever? You're at work & you can afford to say "whatever" is a smarmy smart ### tone? Wow. These Verizon reps are absolutly fearless. They are NOT worried about being reprimanded & they are clearly not worried about consequences because they sure can talk to anyway they see fit. So far, I have been calling & on the phone with them now totaling over 2 hours. The phone has disconnected us 3 times. Like other customers, I regret switching.
I hope this helps other people in the future who are thinking about switching over to Verizon, DONT DO IT! Your patience will be tested! U will end up in the nut house.
You can add this to your archive
First of all, the service worked great and I didn't have any problems... until...
When I originally got the service hooked up, I had long distance turned on. I RARELY use my home phone for long distance. I use my cell phone. The first bill I got from Verizon had a 2 dollar sur charge because I DIDN'T use my long distance enough. Called them and said let me get this straight your charging me for NOT making any long distance calls...yes that's correct sir in order to cover the cost as a carrier you have to make so many long distance calls. I had them turn it off completely so I had no long distance service. No problems...yet.
At the beginning of November, November 1st to be exact, I called them to turn my long distance back on because my cell phone doesn't work that well at the house since I'm in a valley. I also signed up for their 3 for 33 deal which is the same as Comcast. NOW the fun began. It took me 5 phone calls to Verizon to get them to turn on my long distance service. They did not have to come to the house, I didn't need any additional equipment, just enable my ID on the router as I was told by one of the customer service reps. After every phone call I was told...everything set it will be on by 5 PM that evening. Went home...and it wasn't on every time. I even had a phone message at home saying to call...they had a problem that needed resolved before they could hook up my long distance. I had the customer service Rep listen to the message and he said "That's not true...I am looking at your account and everything is set...there is no issue...it will be on by 5PM tomorrow...it WASN'T ON!" The 4th phone call I unloaded the "f" bomb on the customer service rep and she hung up on me. :-) By the 5th phone call and 2 weeks later I had long distance...whew that was easy. Not to mention that EVERY time you call it takes 10 minutes to go through their automated BS before you can actually talk to a real person. I tried to circumvent the system many ways but was not successful...had to go through that every time.
Ok, that was brutal. So while on the phone the5th time, I had already decided I'm going back to Comcast due to the fact that I wondered how long it would've taken them to fix a REAL problem if I had one. While on the phone I asked them how many days I had to decide to accept the service before I would be bound to the 2 year contract...answer 30 days. So on December 12th I called them and said I want to disconnect all my service with Verizon (phone, internet, and TV). The 1st Rep, "Your account shows that there's a $200 disconnect fee." Response "No, not true, you have been sending me emails to accept your bundle package and I NEVER accepted the package plus I was told I had 30 days to decide to accept the service." "I'm sorry Sir I don't know who told you that by they were wrong." "I need to speak to a supervisor." Put on hold for an extended amount of time and got a supervisor. She started into the same spiel. She said that the acceptance emails that I got were for the bundle discount, not the service. The clock starts ticking when they hook up my service. Told her that I was told I had 30 days to accept and even if that's true, they hooked up my service November 14 and today is December 12th...less than 30 days. Response "Oh your correct." This ORDEAL took 1 HOUR and 52 MINUTES on the phone! I surely was not hanging up and going through the 10 minute automated BS again to talk to a person.
The Supervisor set it up so that my data and TV service would be disconnected the 14th so I wouldn't have to pay the two hundred disconnect fee. I wanted to transfer my number so she left that active but assured me that this would not mean that I would have to pay the $200 disconnect fee. It would be disconnected automatically when it is transfered over to Comcast. I also informed her that my cell phone was bundled in with this service and make sure NOT to turn off my cell phone. "Oh I'm glad you told me that I'll make sure they don't disconnect your cell phone." GLAD I TOLD YOU THAT...YOU'RE looking straight at my account...can't you see that!
The only thing that happened quick and on-time with Verizon was the disconnect! It was turned off at 4AM on the 14th.
I called Comcast, got the service I wanted (TV,Phone,and internet), and set up the install within 15 minutes for the 19th... their 1st available time... between 1 and 5. The technician showed up at exactly 1, and was done by 1:30... everything installed and working.
cancellation of services!
I switched my phone and Internet services from Verizon to Comcast because Comcast offered three services (including cable) at one low price. I have been trying to disconnect my DSL service from Verizon for over a week now. Everytime I called last week, I got a message saying that 'all agents are currently busy, please hang up and call back later'. I finally got thru todayat 10: 29 AM. After going thru their menu and telling them that I wanted to cancel my services, they told me that the next available agent will speak to me and put me on hold with some music playing. It is now 12:23 AM (almost 2 hours later) and I am still on hold listening to that monotonous music.
I went through the Verizon nonsense when they jacked up the bill and we found Comcast offered the same package for much less. This was 2 years ago. The phone and TV service canceled just fine but the DSL continued to be available over my Comcast line(same number). I went to the local Verizon office and told them to stop billing DSL. Every month for 5 or 6 months I went to the same office. Several times they assured me that it was terminated and the bills would stop. Once someone at the counter told me that I had to cancel with their Internet provider, but she did not know where to contact them. I tried the 800 number but obviously found only mouth-breathers since they were no help at all. Finally I ignored the continuing bills because I could not find anyone who knew what the problem was. Six months later the bills stopped coming so I assumed that they had finally figured it out.
Last week I received a letter from 'Enhanced Recovery Corporation' demanding $222.60. I called them and received a poor response from 'Michael', not the archangel. So they have a letter demanding cessation of this collection. This corporation is so incompetent. They are advertising a new help number 1-800-VERIZON whose operation was devised by Rube Goldberg. You will still not get through to a coherent individual.
I cancelled Verizon services the very next day. Still got charged. For four months now, I had credits to my account except for a charge of 62.69 that was sent to a collection agency for I don't know what. I have spent hours and hours trying to resolve this situation with no luck. My last phone call lasted 97m 46s until I couldn't take it any longer and hung up. I spoke to countless reps. and supervisors like Ms. Kinebrew who had me talking in circles. I never had services with Verizon. I cancelled the next day or the day after. Regardless, they are charging me for cancellling a service that they say the connected outside. I have not one single phone jack in my apartment. Not one! I have the Optimum Triple Play! Could someone, anyone, please tell me why I'm being charged a cancellation fee for a service I never had or used and is now in a collection agency ruining my credit! What part of I never used your service do they not understand?! If anyone know how I can sue this company or what's to join in 'something or anything, ' please for the love of god please contact me at GPALEN76@HOTMAIL.COM. Something needs to be done!
I too am having trouble with Verizon DSL in that I get a red "Internet" light everyday. This means I have to call into Verizon EVERYDAY and get a temp password to make this damn modem work. And when I say EVERYDAY, I mean everyday now since April 27, 2008. I have been told several times that a network specialist is working on the problem. Just today I got a ticket number for this extremely frustrating problem. I had one associate say that "it has been fixed, you will no longer have this problem", well I DID 2 DAYS later! F@#K You Verizon! I'll either switch carriers here in another couple of days, or I'm going to put my fist into the monitor and my foot into the PC tower----much rather it be with Verizon though.
I disconnected from Verizon DSL for the same reason in January. I'm also located near Woodbridge Virginia. I've been trying for over a month to get them to disconnect. Multiple emails, phone calls and a letter have all failed. The disconnect number is ALWAYS jammed.
Verizon DSL customer service is a disaster.
trying to collect what I do not owe!
I ordered a wireless card for my laptop from Verizon. It came and would not work on my laptop. I returned it and called them to let them know it would not work. When they told me they did not know which one would fit my computer I gave up on Verizon and did not reorder one of the others they had for sale. In a separate issue I was emailed with a request to activate my "phone" service. I had no phone service and I had no wireless access so I did not activate the account they said I should.
Now they are billing me for $143.10 for wireless service I never received! I called and told them I had not activated their services but they told me too bad; I still had to pay because someone DID activate it. Well, I did not and I got nothing from them but they still insist i pay them for the nothing they gave me! I have no wireless access and no wireless phone!
Verizon is trying to do the same scandalous stuff to me for services I never used too.
All I wanted was internet service and was told by their Rep that I had to have a phone line activated in order to receive internet via dsl, which I was extremely reluctant to get because I didn't want to pay for two separate bills to pay. After over an hour on the phone with their rep I ordered it under the assumption I could cancel within 30 days if I changed my mind.
Well after receiving the modem I decided to go with cable internet (which they did not offer) and make my internet connection much less confusing and affordable. I returned the modem, after a lengthly process just to do that with success and when I attempted to cancel the phone line (which I NEVER wanted, used or needed) they simply refused and told me if I did so they would charge me $80.00 for doing so! I was absolutely appalled, I attempted many times to resolve the situation with several different reps to explain that the only reason the telephone line was ever ordered was for the internet service and I never used or even had a land line phone to even plug it into. I could not believe they wanted my to pay $100 for a service I did not want, use or need! It was just ridiculous that I would be charged for a service I was told I could cancel, when I mentioned that to the rep I was told that only the modem and internet service could be canceled, not the land line! What?! That is just plain criminal!
Does anyone know if this is illegal in the state of California? Because if it isn't, it should be!
Now they have sent this $82.32 debt they say I owe to a collection agency who is now trying to collect the funds from me! I will not ever pay this! IT IS PLAIN ROBERY! WHY WOULD A BIG AND SUCCESSFUL COMPANY LIKE VERIZON NEED TO TRY AND CHEAT AND STEAL REGULAR PEOPLE OUT OF THIER MONEY! AND BECAUSE OF THIS VERY REASON I WILL NEVER EVER EVER PURCHASE OR SIGN UP FOR THEIR SERVICE EVER!
THEY ARE THIEVES AND THE MOST DISHONEST COMPANY I HAVE EVER CAME INTO CONTACT WITH!
You have to tell them to disconnect the service ###.
bill for old account
I changed my number with Alltel because I moved from VA to NC. They told me I had to open a new account and that the old account was paid in full. Little did I know, as I made my payment on time every month for my new account, that I had been billed $179 on my old account. The bills were going to my old address. I did not receive one phone call from alltel during this time. Five months later, a collection from Alltel shows up on my credit report. I call Alltel and get them to change my old account balance back to zero, but that does not help the fact that my credit score dropped 100 points becuase of their mistake! Now they are telling me there is nothing they can do for me. They won't give me a credit on my bill or waive the early termination fee. Alltel screwed my credit up but they won't do anything for me! Their mistake is going to end up costing me thousands of dollars when I buy a house but they can't even waive my $300 early termination fee! Customer service doesn't care and is not willing to help. Me and my whole immediate family will be switching from Alltel when contracts run out.
I have dealt with Alltel for more than 8 years. I decided to change service because my husband gets a discount at everywhere except Alltel. Now I receive a bill that claims I owe $200 in termination fees on each line. When I call them they claim that I made a verbal contract with them at the beginning of 2007. I know nothing about this, so I told the guy that he could either have the charges reversed or turn it over to collection. I have paid you on time for 8 years, I will not pay you for a supposed agreement that I didn't sign for. The phone number for the above poster will certainly come in handy for me...Thanks!
Alltel uses extortion to gain financially once it has you in their system. They make up charges you don't owe, etc and harass you with repeated phone calls from voice mail systems, collection agencies and bogus credit reporting in order to suck the money out of your wallet. After receiving numerous harassing phone calls this weekend from their machine, one before hours on Saturday morning, I was fed up enough to look up the CEO's address/phone number to call him to see if he liked the same treatment. Scott T Ford of 22311 Highway 10, Little Rock, Arkansas [protected], phone number [protected] was not too pleased to receive several from me telling him about his harassment to me. I recommend you phone him personally and let him know what he's done to you. And anyone else who has just cause for grievance should also consider said same.
OMG... the exact same thing happened to me when I moved from NM to TX. I am now begining to prepare to buy a house. I checked my credit report and found 3 separate bad debts listed from Alltel. I have only had 1 account with them ever in my life. When I called the collection company that represents Alltel, they could not tell me anything about them except for the balances listed. They were $129.56, $1246.70, and $576.80. Not only that, but the account for $1246.70 had been listed on my Equifax report two times. The collection agency then billed me for $1433.70 and $663.32. After finally getting in touch with an Alltel rep, she told me that the bill for $576.80 was from 1996. I had never even heard of Alltel until 2005. The statute of limitations runs out at 4-6 years depending on the state it originated from. How is this account able to continue to show to be collectable? How is an account over 7 years old still able to be listed on my credit report? I still have been unsuccessful in getting an itemized statement from either Alltel or their collection company Afni. I have been told by the collection company Afni, that it is my responsibility to prove that I do not owe on these accounts. This is indeed an impossible request. I don't know about most of you, but I do not just walk into businesses and say, "I know I don't have an account with you, but just incase you may try to claim that I have a bad debt with your company, may I get an invoice showing a zero balance so I may prove in the future that I do not owe you anything?"
unfair billing practices
I receive an e-bill each month from verizon for my residential telephone service. my bank notifies me that the e-bill has arrived, the amount due and date due. Supposedly i am able to access my e-bill by a link through the bank. While the link does take me to verizon, verizon will not allow me to see my e-bill by stating that my computer does not accept cookies. this is not true.
I went to verizon's web site to correct this problem, but was not able to do so no matter how hard i tried. Each time i called their customer service number i was transferred to a connection that always rings busy. my choice is to not pay my bill until someone contacts me or to pay my bill without seeing the charges. I choose to pay it as verizon reports non-payment to the credit bureaus. Fair! Of course not.
The complaint has been investigated and resolved to the customer’s satisfaction.
billing chaos cuts off my service
It is 10:15 am Thursday, November 15th 2007. I should be at work right now, but instead I am at home on the phone on hold with Chris and Ms. Stamper (some sort of supervisor Verizon supervisors). I have resigned to the fact that I will eventually have to get rid of this service if not in protest if nothing else. I truly want to warn everyone that before...
Read full complaint and 19 comments
verizon sucks!
I had DSL service for my office. I closed the office and cancelled phone and DSL. Next month I get a bill for DSL, I call waited about 10 minutes fighting with the voice activated machine and was informed that I had to cancel DSL through another department. I asked to speak with his supervisor, he refused, I asked repeatedly and said he was writing all the nasty things I was calling him on "my file" he then hung up on me. I recently had to order phone service for my home. I placed an order online where I was asked for my social security number, which reluctantly I provided. I got an email saying I had to call in to confirm my ID. I called waited about 10 minutes and I was asked for my social security number and date of birth and then asked to fax a copy of my drivers' license from both sides. Which I reluctantly did. I was given a phone number to call which. I called and waited 10 minutes before a rude live person answered. She asked for my private information and then informed the order had been lost, but that she could take my order now. She asked for my name. I gave her my name. She then typed something in and then asked for my name again. I hung up. That is the problem with monopolies.
The complaint has been investigated and resolved to the customer’s satisfaction.
I live in Lyndon, VT, and I've had had Verizon DSL for almost a year and have had terrible service. My connection is unreliable; it comes and goes and is often down for hours or days at a time. My upload speed will crawl to a halt for no apparent reason. My upload speed is routinely about 1/3 as fast as Verizon promised (128 kbps is what is in their contract.) Tech support is useless. They connect me to PC support even though I've asked for Mac support, then I have to wait on hold again, and listen to the same infuriating message: that I can got online and get many of my questions answered. If I could get online, I wouldn't be on hold for tech support, listening to the same infuriating message! The tech people never can find anything wrong; they always say the line is fine, the bandwidth is fine, the server is fine, and that there is something wrong inside my house. I had a technician come to my home and check everything and he could find nothing wrong. But still, my connection breaks routinely, when I do have a connection the upload speed is often 30kbps instead of the promised 128 kbps, and tech support asks the same questions about my jacks (which have been tested and are fine) and the cable connecting the modem to the jack (which is new and has been replaced several times just to be sure.) There is nothing wrong with my wiring, but there is definitely something very wrong with Verizon's DSL service, and their tech support. Verizon is not delivering the service they promised, they are wasting my time, and I would like someone to do something about it. This is fraud, and it should be investigated.
Sincerely,
Elizabeth Wilkinson
Verizon DSL service had consient DSL outages last time out for 3 days called india got people that could not fix the problem no local service switched to comcast. Do not use Verizon DSL
That was fraud. Check your credit report.
verizon is a fraud!
Verizon - Residential
www22.verizon.com/residential/
I had someone stay at my house for a two month period because he was having his own problems. He asked me if he could put in a new phone line so he could work (he is a telemarketer) and I said I don't care, but I don't want it in my name.
This Saturday, I got a bill in my name for his phone line, it hadn't been paid since it was installed. I don't know how it was put in my name since he doesn't have any of my information.
I called Verizon's fraud department, and after wasting an hour on the phone, I was informed that it isn't a case of fraud because they can't see why someone would do that. Myself, I have a good standing account with Verizon for 4 years, and someone puts a new line on my account without any type of authorization, and they blame me.
She refused to help any further, and referred me to Verizon's billing department, that referred me back to Fraud.
She told me that anyone can add another line to anyone's account, and there isn't any authorization. Furthermore, if anyone puts an account under my name, I am responsible.
I'm going to continue to get this account deleted, but I'm going to get my lawyer involved soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
1. We have spent 2-1/2 (two & half) hours between the telephone, reaching Customer Service and Internet, trying to connect to the appropriate service, in order to inform that we wish to disconnect our line AS OF APRIL 18, 2008
2. Even the e-mail services froze our PC’s when trying to send an e-mail with our data.
3. This is very UNFORTUNATE that, we, customers have to go through such troubles instead of facilitating our time and effort.
4. This is not WHAT AMERICA is for. AMERICA equal services because it was created people oriented not trouble oriented.
5. We would very much appreciate YOU CANCELL our TEL. SERVICE for No. [protected] - AS OF APRIL 18, 2008
PS. We feel very sorry for all those Senior Citizens who have no one who can help them. God bless America !
Lowell P. Strader
You have the most inefficient service to customers that I have ever encountered.
No matter whether I am trying to get a phone number, ask about a bill, understand your comments on a variety of your services, etc. they are all incompetent and a waste of time!
bait and switch
On August 29, 2007, I ordered Fios over the phone. I wanted internet and television service. I was never interested in their phone service. I went through my choice with the rep and got a price of $87.97 plus taxes which I was told would not amount to more than $5 per month. I also recorded this phone conversation unbeknownst to her which is legal in NY. Before install I added a DVR box which should have cost me no more than $7 more than the regular box per month so I expected my total bill to be around $100 per month. The service was installed as promised on September 13 at which time I canceled my account with Cablevision. I am very happy with the quality of the service overall. Unfortunately, my first bill was $183 for the month which was automatically charged to my credit card and I have not received a paper statement detailing the charges.
When I called to complain I was told that I had subscribed to some virus package that was $8 per month and some game service that was $20 per month. I did not. I believe the tech that installed the service set up these features which I never used. I was then told that the $87 price I was quoted included a reduced internet rate that was not given to non-phone customers. I then played the tape for this customer service rep. She continued to inform me that the rate quoted was not available to me since I did not have the phone service. I then threatened a Public Service Commission complaint and she put me on with the disconnect department. (This is the short version of events that took place over about 3 phone calls with lengthy hold times. Total time on the phone in all of this was over an hour.)
I played my tape for the disconnect department rep who informed me that he would give me a lower internet price although the price was still not the $87.97 originally promised. He also told me that I have to call every 3 months to renew this price and that it would only be locked for a year (the original quote was for 2 years.) I genuinely believe that this whole experience was the typical "bait and switch" scheme. I highly recommend that anyone signing up for Fios tape the phone conversations with their reps as I don't believe the company is upfront and honest.
I, interested in a class action suit they told me die get 400 visa gift card for moveing jam 22 this year I get a email that it would be processing soon m now when I checked the status it says I'm no longer eligible n they have excuses
Horrible experience. Feeling cheated. Rep verbally promised me $120 gift card within 60 days for upgrading Internet speed to 50/25 for $10 extra a month. I agreed. 60 days later no gift card. Now Verizon says there was no such offer and the call wasnt recorded. What a bunch of unethical, immoral scam artists.
I fell victim from Verizon Fios bait and switch. Was given a price for 5 tvs hooked up with 5 hd boxes, Internet, and phone for a little more than I was paying for Time Warner Cable. Got my first quote bill and it was 142.99 and I was told I was guaranteed that price for 2 years and not be charged a service fee if they had to come over and do any repairs. Boy was I just screwed over got my bill and saw that it said two month promo. Called and they said no our monthly bill would be 218.00 I said why would I have said yes to pay more money with Verizon than Time Warner? They need to start a class action law suit! That's bull crap!
Anyone who signs anything with Verizon is signed with Satan himself. I hate them with a passion, the do whatever it takes to extend your contract so you can't leave. I enquired about their hotspots and told them I didn't want a contract, and the guy said no its not a contract its just a device that allows you to connect anywhere so I agreed and they said I could return it whenever, which was a lie. I told them it was giving me trouble, and didn't want it, and now they are telling me that there us an early termination fee, and I told them what was said to me and they said they never said that. Then I called star six one one. The woman manager said I could return the devise and would wave the fee, but of course there is no notes, and again they are calling me a liar. This company needs to be taken down. I don't wish anyone on this evil company. I was promised a phone call from a supervisor which they called the land line which no one answers that line, so that's no good and convienyently never left a message. I'm serious I want to take legal action, force them out of forcing contracts. I'm a single mother of a three year old little boy. I need to fight them so they can't take that money from my son. Gabs5683@gmail.com for anyone who can help me. I need something I can use to make them wave the fee as promised by the rep that I talked to on the eighth of this month between 1240 and 130. Please help me. I can't do this with them.
thank you,
beth
I called Verizon to tell them that the free weekend of movies had expired and we were still getting them. Rep told me that they would stop at midnight that day, Monday. She then asked if we were going to stay in our house for 2 more years and I replied yes. She told me to go to page 3 of my bill and went over it line by line..we have quad pay and the total is $144 per month. She said with a 2 year commitment she would reduce our bill to $129 per mo. PLUS send us a $120 gift card, increase the internet speed to 35/35 and include free showtime 8 channels and 4 other free movie channels. This sounded great and I agreed. She said she would send a confirmation email and I went on their computer to agree to the changes, which, thinking back, were vague and didn't cover the above details. When the email arrived there was only reference to triple play and we have quad play. I called and spoke with supervisor 1 day later and she advised me that our cell wasn't included in the offer? We get every movie channel that Verizon offers which we didn't before ( not even on the free weekend) and the supervisor who gave me her name and number won't even call back when I leave message. I emailed her supervisor for the Western Region and received an email that simply stated " I've got it". That's it. They've got me for the time being. I don't know how much anything is going to cost but I do know that there's a $230 early termination fee which I'll be happy to pay to get away from this company. I guess I'll pay the extra for a couple of months and my wife can watch the movies. Also we'll wait for their gift card if it in fact even exists...which will make it cheaper to exit their company. The best way to deal with unscrupulous companies is to take your business elsewhere. Verizon will lose our business due to bait and switch tactics and lying to the customer. Very poor sales training.
I'm very disappointed with the customer service received within the past month regarding the recently change to my service. I have been a long time Verizon customer and I recently changed my service to include FIOS TV (Triple Play); I initially had FIOS Internet and Telephone service.
In June 2011 I called Verizon to inquire about the Triple play bundle after receiving an advertisement in my monthly statement, as I explained to the representative I was looking to consolidate the 3 services to save money. It was stated that the offer I called about was only available if ordered online for $84.99 but the representative stated that she would honor the offer by putting together a package that would include several promotions if I were to place the order that day while on the phone with her. What was offered over the phone was free ShowTime/Starz for 1 year, 2 HD boxes free for as long as I remained a customer, free HD DVR for 1 year and 2 digital adapters for $3.99 each. In order to get the package down to the $84.99 range she offered a $20 valued customer discount for 1 year.
In July I received my first statement, which included a charge for ShowTime/Starz and a charge for the HD boxes. I called and spoke with a service representative and a supervisor; the bill was corrected to reflect the initial offer and I was told the adjustment would be for 1 year at no charge for ShowTime/Starz.
I received the statement for August and again I have been billed for ShowTime/Starz. I called and spoke with a service representative and a supervisor (Tyler Finley) and was told that the charge would not be removed. I explained to the supervisor that I called last month for the same issue and I asked that this be corrected once and for all; my request was denied. I was told I would have to pay or the promotion would be removed from my package.
I too have been scammed by Verizon Fios, but in a different way. I signed up for the Fios Triple play and after less than a year, Verizon announced that it was dropping ten (10) TV channels from the original line up. They then announced they were dropping a whole bundle of music channels that were in the original package. I consider it a "Bait and Switch" which is illegal in most jurisdictions, shabby business practice to say the least. Now I am locked into a contract for another year while they continue to water down the service for which I contracted. I am going back to Comcast as soon as i am able to do so without monetary penalty, and urge everyone else to do the same. If you are considering Verizon Fios, I suggest you re-consider because shabby and shady business practices will haunt you. Stick with a reputable company.
Tim
Companies tend to retain their same personalities and that they have a general character makes companies somewhat like people. Much has been written on the analogies between companies and persons.
Verizon has always been, is now, and is very likely to forever remain a company without integrity, devoid of honesty, lacking in remorse, while destined to its own destruction as long as it is true that no company that treats people as it does can persist indefinitely.
I say to Verizon -- all Verizon executives, top Verizon managers, and those Verizon employees who remain there upon discovering Verizon's evil character and lack of integrity: YOU VERIZON MAKE THE WORLD A WORSE PLACE, YOUR CONSCIENCE (IF YOU HAVE ONE) KEEPS TRACK OF WHAT YOU DO, WHAT YOU DO TO CONSUMERS IS WRONG, CORRUPT, and YOUR BEST OPTION IS TO QUIT YOUR JOBS AND FIND MEANINGFUL AND GOOD ONES and begin the healing and recovery process and recognition and full acceptance of the truth of what you have done. Unfortunately, many of you top executives at Verizon likely do not have much of conscience, which is why you find yourself reading complaints like this one.
3/7/09 Happened to me too. Won't bore you all with the details but the highlights were that one of their subcontracted marketing agents said we could get the "sports package" listed for $7.99 a month but that it would include the NHL Center Ice package AND the NFL Sunday Ticket (that should have been a clue Sunday Ticket is exclusive to DirectTV!). It seemed too good to be true - so much so that we called 12 times before instillation to confirm. Along the way we spoke to 12 different reps & their managers (no long a mistake but conspiracy?) Once hooked up we obviously got none of what we ordered! We are negotiating with them now to get the dollar equivalent of their misrepresentations. The fact that so many different reps made the same "mistake" and the fact the the rep we are talking to now all of the sudden knows all the answers and is willing to negotiate compensation for the "mistake". After 12 calls we are now instantly lucky enough to find a rep that knows the answers? I think not - bait & switch all the way. I don't know about you all but I am sending a more detailed description to the New York State AG's office.
I received the triple package from verizon for tv, internet and phone for 94.99 well lets just say not once has my bill reflect that payment I informed them i will make a payment when they ajust my bill however by the time my bill was adjusted they block my services and start charging me individually for each item which bought my bill to 169.00 I am 81 years old raising three grandkids the oldest 13. Going into this arrangements i told them i can only afford this deal for 94.99 so why would they start charging me more than what they say my bill would be I know the toltal would add up to around 120 per month which is what they told me. I am happy in a way they did this because it shows that verizon is a rip off and charged ridiculous amount for their services and it also shows they do not care about customer satisfaction
collection of debt.
I received a collection notice from Afni Inc. acquired from Verizon Florida Inc. They stated I owed $466.65 for disconnected phone [protected]. I have never had service with Verizon. I have lived at this location since 1974 and had AT&T and Bellsouth for My telephone service the entire time and the service is in my husbands name. This is a fraud and not my debt.
bad company alert advertising scam
Hello There. This is David Messenger of Truth.
The truth is that Verizon Yellow Pages and IdearcMedia etc. are 2 companies that have conducted business with me in an unprofessional manner.
I am advertising in their verizon yellow pages in Miami, Florida, and I have many issues with them ranging from artwork mistakes, no artwork proof given before they print book, internet campaign I had with them was not done right. They just don't seems to care about their customers at all. They just seem to care about money.
After they get your money, they forget about you. My rep given to me by they company "Christeannette Urban" #100245 is a rep who really working at IdearcMedia Verizon Yellow Pages for a pay check Only. When it come to taken care of customers, she really does not care just like the company she works for. Her supervisor Roslyn Parker is really there for a pay check. She does not care about fixing problems at all .
I have been doing business with verizon yellow pages for 2 ½ years with no problems. Now that I have a problem I have tried to fix it, and I called every phone number that I can find for their company. I spoke to many different people on their company from New York to Texas, Saint Petersburg, Hollywood Florida, to Jacksonville Florida and the list goes on and on. I just get transfered from one place to another no one knows how to help me or give me info to resolve my problems. I just keep getting transferred or giving a phone number to call etc.
Finally, I get to IdearcMedia Headquarters in Texas after a month and many hours of trying to figure out who can help me . Finally, I got somewhere somewhat but not one hundred percent till I sent a letter to their main headquarters in Texas, then I got a call from Mary Lee Atom who seemed to be the only one in their company who can help me. she said she will help me but after another month of talking, we still got nowhere. They don't seem to be considerate of the situation.
I have gone though which has cost me to date. $200,000 in lost revenue due to their lack of caring poor decisions ,poor responsive time to resolve issues, poor system in place to resolve issues, and the list goes on and on. This page was made to warn people in doing business with this bad company. IdearcMedia and Verizon yellow pages. you can add your complaints to this page so the truth can be told and heard.
i agree with the complaints they promisses that they can't keep never saw the vedio crew they promiss you 25 account right off the bat you have to right a letter saying your out of business which never happen andrew D tore is a lier !
I have a similar experience with this company and will never ever do any business with them. I want to warn everyone who is contemplating on burning their advertising dollars with these scam artist highway robbers to think twice before doing so. I provided my sales representative with a high resolution digital image of my ad designed by a professional graphic artist. They were supposed to provide me with a proof which they never did. What they printed was a smudgy, blurry and dark print. None of the key information for my business is readable on this ad. It just looks like the paper moved while copier was making copies. Upon notifying my sales rep of this problem, he disappeared on me, never returning my calls or emails. So I had to call their no-customer service line and launch a complaint. Weeks later someone emailed me saying that I have no rights at this time to a refund and best they can do is to give a discount towards future advertising. I emailed her back saying that I am not happy with this offer and it is unfair to pay in full for a poor quality product. She did not reply back to me.
So, after waiting for a month and getting no response, I had to escalate my complaint to a regional manager. A month later another person from the regional no-customer service called me with a condescending tone and basically told me that this company has a no refund policy and this is my fault because the image I gave my sales rep was low quality. Upon informing her that she is basically lying to my face, she said goodbye and hung up on me! This is what a company who's tag line is "the Home of Super Guarantee" did to me. They basically robbed me of $9000 in advertising dollars (which I could have spent on a different venue to promote my business), gave me run around for 6 months and talked to me like a child on the phone. " You are Guaranteed to get Super Screwed.
I completely agree with the sentiments posted before me on this page. The pay per click program in my view is an outright scam. When I first complained about the complete ineffectiveness of this program to my "Representative Randahl Lee", he assured me that I was just not giving the "program" enough time and that all of his other clients were "Very Happy" with the service. I received charges on my credit card for a combined total of about $600.00 for the first 2 months. After complaining that they had in fact put me in a search catagory that was getting hits for a completely different type of product, they supposedly agreed to credit my account which they did not.
I completely agree with the complaint. This is the worst every customer service experience I had with any company. Verizon/Idearc media partnership is formed just to mislead the customers. They dont have any straight forward pricing. Its always a catch somewhere, however careful you are. Their pay per click progam is a day robbery. They say it will be 20cents when you sign the contract, but fine prints have it that it can be upto I think about $2.00. What did I end up paying per click? $1.88, never it was 20 cents. But we dont have any other option other than to depend on these monopoly players, just like what happens with the Cable companies - Timewarner and Comcast.
Verizon = Overhead: Just look at their TV ADs. They want you to see their team working 24/7 for you, I see a bunch of do-nothings doing what they do best "NOTHING". Pure NVAC (No Value Added Cost) overhead.
I just got three sets of Verizon phone books tossed into my driveway. I live in an area zoned for single family. I have no account with Verizon but apparently I need three sets of phonebooks! Is this waste? incompetence or some combination of the two? No wonder we need "Sir Charge". Someone has to pay for all this unnecessary overhead!
no customer service, I signed on with Verizon in 2006, all the works, cards,magizine,superpages phone book. I am a small business owner with very little capitol, the advertising has cost me over $12000.00 to date and have gotten nothing in return. I signed on at office in levittown,Pa my rep Patrica Teaman & her boss
questioned how is was going to be able to handle all the work I was going to get from advertising with verizon/Idearc. Note:I have only paid them a few thousand at this point & they have the collections people on me know, Why pay for something that dosent work ! and was told would have great results. I have attempted to reach people at Idearc in Pa & Texas. Spoke to some woman, dont recall her name & I explained my situation, she didnt care..Do I have any recourse?
thanks
jeff
Thought you might be interested to hear that we have just filed a formal complaint with the Public Utilities Commission against Idearc and their Customer no-service company. Our attorney says all complaints need to be filed with the P.U.C.
Morbrook Institute
A nonprofit agency
unfair settlement
when my mother passed away in 1999 I took over the house phone number I did not have at&t at that time and still don't to this day and when I would get my monthly statement it would have an at&t surcharge on it so I contactaed at&t and spoke with a supervisor there and it showed that I had no account with them and I told at&t I was being charged a surchage I was told to take it up with verizon so when I called verizon they said that at&t was charging them so verizon will charge me that is when I switched phone companies ad been harrassed ever since by collections and I have told verizon as well as the other collection companies when verizon will refund all at&t surcharges that has been charged to me then and only then will settle up any difference and this has been going on since 1999
This is the second time that AFNI, Inc. in the last year that I have been sent an collection notice.
This account [protected] was paid in the amount of $87.00 through Household Finance
Check #[protected] dated September 30, 2005.
They are stating that I owe them $86.85
I have also forward them a copy of the cancel check last year stating that I don't owe the debt.
sold a package that does not exist... or does it?
I signed up for Verizon FIOS last April. I did so over the phone with an actual Verizon rep. Because I am already paying them for cell service I decided not to get a home phone and instead asked for just internet and cable tv. The rep said that he could bundle this for 69.99 plus the cost of cable boxes and taxes with a grand total of 80.08 a month with a one year contract. My first bill came 1.5 months later and was for around 180 dollars. Even with the prorated half month this still seemed high so I called the support line. After navigating the horribly designed automated phone service was put in touch with a billing rep who politely apologized and credited me with the package discount. The next month by bill was 105. I called again and after about a half hour was politely given the discount again. This time I had the rep confirm that the error was fixed in their billing system. Next month the bill was 105. Now I started getting upset. I was being charged the unbundled rate for cable and internet on my paper statement every month. This time I called in and demanded to speak with a supervisor. Whoever it was assured me that this time it was fixed and my next bill would be corrected...
Next month 105 again. This continued until September with no resolution until I finally got the truth... or so I thought. This time the billing rep told me that the problem was that I had been sold a package that they do not support. Apparently the double-play is supposed to be phone and either internet or cable. Because they had sold this they were going to honor this until the contract was done at the contracted price but they would have to set it up to automatically credit me after billing me each month. Finally this made sense and I fully anticipated the next bill. Guess what... 105. This time the rep told me that there was no way for them to credit me automatically every month and that I would have to call in to get my 25 dollar discount every month until the contract was over. (this is a fortune 500 company right?) Ok sure whatever, 1 phone call, 30 minutes of my time a month to save me 25 bucks. I can do that. No less than 3 hours later a co-worker of mine who also has FIOS TV and internet (no phone) was on the line with FIOS support on a billing issue. While on the phone a rep noticed that he was paying full price for cable and internet and that he was not taking advantage of the double-play package... What? I told him to ask the rep if she understood that he did not have the home phone service. She did and was willing to give him a 20 dollar discount on his normal monthly bill. I am now waiting for him to get his next paper statement to confirm that they did indeed give this to him and I will be calling back in to complain.
Don't get me wrong I love this service. The TV and internet are the best in the business. Ok the could roll out HD channels quicker, but otherwise I am happy. I am just really surprised that a company like this can be this disorganized on a product that everyone knows is costing them a fortune to roll out. If things don't change I will be looking elsewhere come next April.
>>I am just really surprised that a company like this
>>can be this disorganized on a product that everyone
>>knows is costing them a fortune to roll out.
Boy, you said a mouthful!
I said virtually the same thing just an hour ago! How can a behemoth like Verizon be run like some newborn startup?
After fighting with them for 2-3 weeks over their deceptive advertising practices -- (I challenge you to find ONE ad for FiOS that mentions HDTV and does NOT fail to mention that it is not standard with their "premiere" package) -- I finally got an HD set-top box in the mail yesterday.
I set it up, as per the instructions, and then called in to activate it. Problems, though. Turns out the serial # wasn't coming up. There was just no record of the box I had in my hands. And when the number finally did come up, they told me I'd have to wait 24 hours because since I was supposed to have received the box on Apr. 3, and NOT Mar. 27, the computer wouldn't let them unlock it because the arrival was before the scheduled "install" date.
So they tell me there are no boxes available. Fine. But then they find one earlier than expected, ship it, and it arrives early (pleasant surprise). Okay. And even though an actual human begin HAD to have sent that box to me, because the computer says NO, their hands are tied, and I have to sit around and wait for them to untangle would should be a flip-of-the-switch task?
That's some pretty epic failure, Verizon.
aware of their poor, very poor service capabilities
Verizon Business
www.verizonbusiness.com
Our company used to get a Paper Invoice from MCI every month, the amount was paid in a timely manner and the whole process used to take about 2-5 minutes. Then, MCI and Verizon merged and became Verizon Business. Our account got messed up and it showed late fee charges for amounts that were supposedly paid late when in fact payments had be made in a timely manner.
THEN, VerizonBusiness decided to go ONLINE and in order to "force" customers to use their online system, they started to charge $7.00 if a customer wanted a paper copy bill.
NOW, we have been online for about years and hardly a month goes by that I have not had to call their Customer Service center because either I do not receive their automated e-mail notifying me that a balance is due and I need to pay the same online
OR
Because I receive duplicate e-mails and when I go online into our account to make the payment, it shows balance due "0", even when it should show our monthly (fixed amount) due... hence, I cannot make a payment.
I spend about 30 minutes on the phone being transferred from Customer Service to Technical support. Then, they give me a ticket number and say someone will call me back. That usually takes DAYS. By then, the amount does show online and I am able to make the payment or I spent another 15 minutes on the phone "troubleshooting" the problem!
I requested for them to just send me a paper copy again and NOT charge me the paper fees UNTIL they have their online system working efficiently. NO SUCH LUCK. No paper fee discounts, no compromises, no speedy customer service, just dozens of apologies and acknowledgments that their online system is not efficient frequently.
UNFORTUNATELY, our business is reliant on VerizonBusiness and we cannot simply change the service, so we have to stick with it. However, I am posting this to warn others and to make Verizon Business aware of their POOR, VERY POOR service capabilities (people at customer service are friendly and professional but overwhelmed with phone calls and they don't have the staff capacity to call back in an efficient time frame)... How can you force customers to use your online system and charge them if they don't if your Online system does not work properly for the last 2 YEARS?
It's funny... their customer service only calls me back AFTER they have fixed the issue online because I think they know what the problem is. They are unable to streamline two steps which are "post the balance amount due online and THEN send out the E-mail notifying the customer that a balance is due". Their system works vice versa "First, send out an e-mail to the customer to ask them to make a payment online and THEN post the balance due a couple of days later"... this dos not make ANY sense.
Mira
The complaint has been investigated and resolved to the customer’s satisfaction.
total lack of service
Verizon Wireless
www.verizonwireless.com
Verizon Wireless
www.verizonwireless.com
I have been with Verizon for nearly six years and my fiance nearly three. I have tried to utilize most of their services in that time (wireless, wireless broadband and business DSL). It's been a long time since I've been satisfied with the service, hardware and customer service that we have received. We have renamed their Customer Service, 'Customer Serves Us', at least around our house and here's why.
We are located in Clearwater, FL very close to the bay. We moved to our new home approximately one year ago and noticed that service in, around or near or home was inconsistent and unreliable at best. Because of that we added phone service with our cable/internet provider, problem solved, not really. I guess I did not notice how lousy our Verizon service was because at the time I was commuting between Florida and Ohio (my service had full bars at my Ohio residence) and making most of my business calls from the office. Since relocating to Clearwater full time our inconsistent service has become unbearable, considering the premium prices, nearly $350/month, we were/are paying. In my profession one phone call can yield hundreds even thousands so I need to sound professional whether at home or the office. My Verizon service no longer allowed me to achieve that level of service. Free nights and weekends were/are useless to us because like most people we probably spend better than half our lives at home. We did not have even an area inside the home that would insure we would not drop a call. We were left running for the garage, which is not air conditioned, or outside and even then there was no guarantee we would not lose the call. Now I know no wireless carrier touts coverage inside a structure. One has only to watch the endless parade of 'network' commercials with helicopters whizzing overhead, a platoon of uniformed people standing atop a speeding train or their be speckled mascot standing in the middle of a cornfield asking 'can you here me now?' to understand they don't want to here about your interior phone issues. Have that fellow come and stand in my yard and the commercial would sound more like 'can you her. do Do DO' (that's the sound my phone makes when I drop a call.
My sarcasm and contempt for Verizon has not been an overnight deliberation. It has been hammered into me from hours on the phone, dozens of emails and several postings on message boards. Six months ago we first contacted Verizon to see if maybe there were some 'settings' on their end to help our wireless reception. We were eventually forwarded to some upper level of tech support that said they would drive our neighborhood and see if there were any adjustments to nearby towers that would help. They also said that since we were close to the water it would obviously cost prohibitive for Verizon to put get to close as nobody actually lives out on the water. Well I never heard back from them on the results of driving the neighborhood and if any adjustments were made to 'the network' on our behalf they were immeasurable gains. In the mean time we kept sending our tuition to the school of hard knocks only to be frustrated time and time again with the erratic level of service.
I had heard from a friend that he was released from Verizon without an early termination fee for a similar problem, thus I started a campaign to free my family from the Verizon yoke. So I called, got transferred, another transfer, a call back, another transfer, well you get the idea. Eventually was forwarded once again to an upper level support technician that said, again, they would drive my neighborhood to verify service issues. I'm not sure how this helps me, please forgive my selfishness but like most people I didn't care about my neighbor's service levels, only mine. Two weeks later and without any sort of follow up on Verizon's behalf I went through the process again and was guaranteed to get a response. A few days later, I did. I received a voicemail from a cordial Verizon representative that basically said that my area was 'good' and that in late 2008 or 2009 they were putting up a tower one block from my home. Wait a minute, everything is 'good' but you are still going to arbitrarily put up a very expensive tower? The rep went on to say that because of my reported issues they would allow me to terminate my contract early without penalty. For a moment the clouds were fluffier, the grass greener and the birds were chirping in the trees, but then I called to inquire about the other 3 members of the household and their same plight. She said that she was a tech and could not offer that same option, but that I would have to speak to a manager. She went on to tell me to simply reference my case and the offer should be extended. Made sense to me, so a diligently called and asked to speak to a supervisor. Of course the first CSR wanted to hear the whole scenario before a transfer could be made, I obliged here request and after nearly one half hour of convincing was transferred. My conversation with the manager started out cordial enough but when she only offered to release 1 of the remaining 3 lines I think I nearly blacked out. Clearly my reasoning was flawed. How dare I ask Verizon to relinquish all claims to my hard earned money? I'm not sure how much longer I tried to reason with her (I know I was on the phone a total of 2 hours that day alone) but all my attempts to strike an accord with this person and try to convince her that if she walked in my shoes in regards to this whole fiasco, she probably would not have been able to keep her contempt from boiling over into a tirade of obscenities. That manager has since marked my account accordingly and each subsequent CSR I have spoken too says there is nothing they can do. I was referred to an email address and told that would be a better way to exact results, NOT! I have emailed Verizon no less than a dozen times. Unfortunately they do not have an automated response system notifying you that your email has been received and a representative will respond presently. So I sent another email. My email was a couple paragraphs and the response I received did not directly deal with my question and was concise. They spent more time reminding me of the balance due on my account. I complained about the lack of a response and now they just copy me on the emails I send, in place of a true reply.
Hopefully I haven't jumped around too much I'm sure I could have gotten to the point a little better but I am passionate about my utter disdain for Verizon and could have just kept going and going.
I have just switched 2 of our 4 Verizon lines to T-Mobile and thus far T-Mobile has exceeded my expectations. We ordered our new phones (BlackBerry Pearl and RIZR) on line at www.letstalk.com , made enough in rebates to cover activation and put a little money in our pockets. The best part is we cut our bill in half making the switch to T-Mobile with comparable services.
I am actually on hold with Verizon at the moment and trying to convince someone that they should do the right thing and allow us to terminate the remaining 2 lines without penalty. Angela has been the nicest person to date and has a Tech looking at the dropped calls to try and make a determination as to whether it is warranted. I informed her that we do not use our phones at, around or near the house because of the lousy service. Just took a turn for the worse, Verizon says they should not have even let me out of the other two contracts that it was just out of the goodness of their heart. Looks like I will probably just cancel the other two lines at a $175 early termination each (contracts up in May) since I would spend more than $350 in charges before May (9 months x $60 - $540). Sell the phones on eBay and save myself hours of frustration.
Thanks for letting me vent,
Patrick O'Malley
The complaint has been investigated and resolved to the customer’s satisfaction.
questionable service, poor quality phone
Verizon Wireless - Chokolate
www.verizonwireless.com/chocolate/
My husband and I rewarded or daughter Ericka with the new chocolate Verizon phone this spring as she was just about to graduate HS with honors. Within a month her phone started to malfunction. A Verizon Store swapped it for another one. Within another month the buttons stopped working but this time they told her to order the replacement on the phone through the insurance. She did and received the THIRD phone. Verizon tells me they informed Ericka she had to return the broken phone. We sent Ericka off to a much deserved European Tour vacation for most of the month July during which I received the bill showing $270.00 charged for the phone that was replaced. I spoke to Verizon in early July and explained that I did not know if Ericka did send in the phone and they agreed to wait until she returned so that we could straighten it out.
Upon her return I informed her about the charge and she said she wasn’t told she had to return it but that she did still have it so she called Verizon and asked them where to send the phone – Aug 7, 2007. They sent her a prepaid mailing label. So she just put it in the mail and that was that. Today, August 28, 2007, all 5 of our family plan lines have been suspended and I have spent at least 1 -2 hours of my workday talking to Verizon Finance then to customer service (Rebecca) and then to a supervisor named Fran (she was supposed to return my call as she wanted to investigate and never did) . I called Finance back and they told me to call customer service. I received conflicting information from both departments regarding where my daughter should have returned her phone. CS says to the Insurance Co..and Finance said it should have gone to the Warehouse. Ericka tells me the self address label just had Verizon and an address.
Bottom line is Verizon tells me we cannot get our phones working again until they have one of the following:
1. Have the broken phone (they do!)
2 Have the tracking number – she didn’t write it down
3. Pay the money + $75.00 reactivation fee
Their customer appreciation and service is VERY questionable. They are essentially holding me ransom to pay them for a phone they have in their possession - ALL of this is a result of their poor quality phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
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As for the collection agencies across the nation...
you are actually guilty until innocent...
show proof your bill was paid...
wait IT WASNT PAID thats why its in collections!
get a life
I just got my collections letter from AFNI
They seem to think that I owe them almost $600.00 for a phone that I never owned 14 years ago.
Phone companies sent me bills for my phones and I paid them.
AFNI is a disgusting company of predators.
They are ruder than anybody I have ever dealt with.
I don't know where there call centers are, but I can tell you that here in America, a person is innocent until PROVEN guilty.
Show me some proof... any proof.
Also keep in mind that these pigs wouldn't have the hair it takes to talk to me like that in person.
This in response to Frances Royer re your Hoodia complaint.
You may contact me at jedijim@kc.rr.com.