Verizon

Please read this account of the avalanche of foul-ups, disruption and aggravation Verizon put me through. And consider how Verizon essentially blew me off. Do you really want to sign up with a company that does business like this?

BRIEF SUMMARY:

- THE WORST: Verizon committed the cardinal sin of WRONGLY DISCONNECTING my DSL and landline service. I most certainly DID NOT request the termination of my service. A Verizon customer service rep did so either accidentally or intentionally.

I was without service for three days.

- While that was bad enough, it set off a cascade of additional FOUL-UPS and SHODDY WORK by Verizon that left me unable to perform my free-lance job, cost me income & time, and caused me days of aggravation.

Among other things, a Verizon rep also mistakenly DISCONNECTED my XFINITY CABLE service, leaving me without TV for a day and a half, which I need for work.

-- It took three visits by Verizon techs to fix what previous visits got wrong.

This caused me great inconvenience and disruption. I had to reschedule multiple appointments because I had to be home when the techs arrived.

-- I spent HOURS on the phone trying to resolve these problems and was regularly met with substandard customer service – including being repeatedly transferred from one Version department to another because the reps were ill-informed.

-- Further, despite being assured that Verizon reps or supervisors would call me back on one matter or another, NONE ever did.

-- Verizon’s response: “We don’t compensate for inconvenience.”

And a Verizon corporate executive, after recounting her own problem with a cable com-pany, summed it all up by saying, “That’s life.”

CHRONOLOGY OF THIS MISERABLE EXPERIENCE:

April 15, 2022 – I called Verizon to simply update my auto pay information. I had changed banks and needed to change my checking routing and account number.

I spoke to rep “Jerome.” Had a pleasant conversation, though he pushed hard to persuade me to sign up for Verizon cable. I listened to his pitch, told him it sounded good but wasn’t ready to make any changes.

I asked if there was a way to contact him if I did decide to change cable from Xfinity so he could get credit. He said no. He proceeded to pitch me again.

And when I said no, his tone changed.

All of this can be confirmed by listening to the recorded call.

April 19 – As I tried to log on to work from home at 3 a.m. (I am a free-lance news editor) , I discovered my Internet was not working. I called Verizon and they scheduled a tech for April 20. (The Version rep I spoke to said NOTHING about my service being disconnected. WHY? Wasn’t that info available for the rep to see?)

April 20 – The Verizon tech showed up and discovered my service had been disconnected by Verizon. The tech was decidedly annoyed that he had been needlessly dispatched to my home since there was nothing for him to fix.

April 21 – I called Verizon to report this and was bounced around from department to department.

I also suspected fraud in disconnecting my service. I requested an investigation into why my service was shut off.

Rep AJ said it would be looked into. She said the disconnect order had been placed on April 15. AJ said she would get back to me on April 28. (She never did)

April 21 – I recalled that I had called Verizon on April 15 to update my autopay information. I suspected Verizon rep “Jerome” had either mistakenly put in an erroneous disconnect order or did so in anger because I wouldn’t sign on to Verizon cable.

April 21 – Called Verizon to give this information to AJ, who was not working that day.

Spoke to supervisor Ms. Davis in “verification” and gave her the info and asked her to ask AJ to call me.

AJ never did.

April 21 – Verizon informed me that my previous service could not be restored because Verizon was no longer supporting DSL. I would have to get FIOS.

I expressed my strong disapproval. My DSL was functioning beautifully and my service was fi-ne I had no interest in FIOS.

I said I wanted to be restored to what Verizon had WRONGLY removed me from.

And I said I wanted my service restored IMMEDIATELY so I could work at my job.

Verizon rep said that was impossible.

The Verizon rep said I would not be charged the $99.99 installation fee.

That was hardly a significant concession.

I was FORCED to switch to FIOS – or leave Verizon, which at this point I could not do because of my need to have uninterrupted access to high-speed Internet and my extremely overburdened life.

OF COURSE Verizon should not charge me for the FIOS installation fee, since I had no choice.

April 22 – Verizon tech Robert came to hook up FIOS.

But, due to a misunderstanding, he used the wire for my Infinity cable to connect to FIOS.

That meant I had NO TV SERVICE, which I rely on to do my work.

The misunderstanding came when I told the tech I had Verizon landline, DSL and cell.

He asked if I had cable. I said no because, in context, I interpreted his question to be whether I had Verizon cable, which I don’t.

But he interpreted my answer as saying I had no cable at all.

Would’ve been far better if he had been specific instead of making the erroneous assumption that he did.

Regardless, I was left without cable or TV, which I needed for my work.

April 22 – That tech, Robert, also screwed up when he set up an online account for me.

When I tried to go online on April 25 to sign up for auto pay, the username & password he set up did not work.

So I had to call Verizon to straighten out another mistake by Verizon.

Verizon customer service rep Nitu ultimately fixed my access.

More needless time and effort spent by me due to Verizon’s mistakes

April 22 – Same tech, THIRD mistake. Robert hooked up FIOS by plugging in to an outlet that is controlled by a light switch.

When I turned off the light that night, the FIOS equipment made noises and shut off. More noise from router when I turned the light on.

Clearly, this was the wrong place to connect the router, etc., and no doubt would have harmed the router.

April 24 -- When I called Verizon customer service to complain, rep Naveen actually said this:

“Why didn’t you tell the tech about the light switch?”

I am the customer. I have NO KNOWLEDGE about electric matters, nor should I.

It is the TECH’S role to know how to do HIS JOB.

But this rep actually tried to put the onus on the CUSTOMER?

April 24 – When tech Robert installed the router and other wires, he left the cables & wires in a tangled heap. (I have a photo which I will provide.)

The router’s cable was short and Robert did not come prepared with longer cables & wires.

Instead of going back to his truck to get the proper equipment, he just jerry-rigged the set up, including connecting to the outlet controlled by a light switch – which was clearly visible.

April 25 – Tech D’Angelo re-installed the router, etc., with longer wires and checked to make sure everything was working properly.

FINALLY, it was.

May 11 – I called Verizon to register my detailed complaint and to request a response from Verizon.

I was connected to Matt, a supervisor in billing. I asked to whom I could send this long chronology and request for Verizon to address what it has caused.

Matt told me there was no way to email my complaint. He also said that Verizon didn’t have anyone who could address complaints such as mine.

I was surprised.

So I then advised him that I have the name and email address of Verizon’s senior vice president for customer relations and offered to provide it to him.

He did not reply.

He asked me what I want. I said I want Verizon to tangibly acknowledge that its actions in this episode are unacceptable and that the company will demonstrate it believes in making up for its errors by providing compensation to those customers who have suffered financial hits due to Verizon’s mistakes.

I said it is common practice for companies with integrity to do just that.

Matt asked me how I know that. Apparently, he is not well-informed about the consumer practices of the best companies.

I asked for three months of credit for my services.

He told me the most Verizon would grant me is $50.

I asked him what he would think if my experience with Verizon had happened to him.

His reply was extraordinary: He said he would re-evaluate his choice of companies.

While likely an honest reply, it served to effectively let me know Verizon would be fine with me going to a new company.

I suggest you review the recording of the conversation.

May 19 – Tracy Kay, of Verizon executive relations, called to reply to the email I sent re-counting my experience.

She, of course, “apologized” and offered me a $50 credit and said Verizon does not compensate for “inconvenience” (Understandable, since the company would go bankrupt if it did.)

She recounted her own bad experience with a cable company and, essentially, equated it to my experience, and shrugged it all off this way: “Life happens.”

IN CONCLUSION:

For the record, I have found NO IMPROVEMENT in speed or anything else w/ FIOS.

Days upon days of disruption, aggravation, lost income. With no benefit as a result. That’s the bottom line of this miserable episode. All I have received is a symphony of Verizon’s “apologies.”

If my life were not unduly complicated at the present time, please know I would abandon Verizon ASAP and sign up with another company now. But I am stuck until I can.

RE: Acct# [protected]-00001 Vic & Linda Peloquin [protected])

Purchased two (2) Galaxy S22 Ultras in October 2021. Told we would receive $350.00 rebates on each cell phone in two to three billing cycles.. Waited several months and did not receive rebates. Began calls to Verizon. Reached reps located in other countries and promised return calls to solve problem. Never got calls or notices. In February 2022 we had a 20 minute call with Clark who indicated he had connected with Rebate Office and we would receive rebate in two to three billing cycles and to call back if not received.

Did not receive.

April 9, 2022 went to Verizon Store where purchased. There we connected by phone with Verizon representative, our sales person and us and confirmed we would receive Rebate and Email confirmation. They were doing an "escalation" (exact words) on rebate, would take 7-10 days and we would receive a call or Email. Neither received.

Made one more contact call on April 19, 2022 with Jen at the 866 number who acknowledged previous notes, checked with Rebate Office and said they would get back to us in 7-10 days. Nothing! We are frustrated with every contact we have had with Verizon representatives and would like our $700 rebate!

I have been a cell phone and hot spot user of Verizon many years.

They gave me a discount if I allowed them to with draw monthly bills from my bank account. Feb or March we added a phone. We were told it would be $111.11 a month instead of $70.70. After several calls we stopped them taking money out for too many debits.

With draws: Dec.3, $70.70, Jan. 5, $77.63, Feb.3, $77.63, Mar. 8, $170.26, Apr. 5, $136.14, April 8, $ 170.26, May 6, $ 170.26. Totaling: $ 872.88

Verizon bills: Dec. $77.70, Jan. $77.63, Feb. $170.26, Mar. $136.14, Apr. $59.16, May $-59.16, June $-118.01 Bills Totaling $ 461.73 I was given a credit on the next bills totaling: $ 177.17. I was told they would refund $170.26 also but I had to pay June $52.25. Each time I called different answer. My bank called and verified the withdraws, Verizon said twice now that they would refund

the $170.26 but I owed $52.25. Verizon account #[protected]

Douglas & Patricia Bazzel

• Verizon customer going on 23 years

• Upgraded to a brand new phone in February , on their payment plan

• Verizon sent out an update which was installed on the phone 28 days after purchasing said phone, phone stopped working, no longer able to make phone calls. Sat with Verizon store employess for over 3 hours to attempt to fix, couldn’t fix, new replacement warranty phone ordered

• Sent a “new” phone from Verizon, 10 days in to new phone, again, required to do the update to the phone per Verizon, once again, update kills the phone, can’t use the phone to make calls

• Once again, 2+ hours in the store, new phone ordered, 6 days in to “new” phone, same exact issue, so after multiple hours in the store again, replacement phone ordered

• Replacement phone arrives, install the required update, phone is instantly dead again. After 3 hours on the phone with Verizon, their solution is there is a virus in my Google account. Replacement phone is ordered again (this is phone number 4) sit At the Verizon Burlington store to do the updates, DON”T sign in to my google account per their instructions, run the updates, the phone is corrupted yet again.

• Spoke to the Manager (Tom) at the store, he looks at my phone, says I’ve never seen this before, don’t know why it’s doing it, can’t help you. NO resolution at all.

• SO in my frustration (We do not have a land line, so with no working cell phone, we have no phone) I did end up going to the At&T store and had them port my number to their service in desperation to have a working phone. Verizon did not seem to have a solution or even care to provide a solution

• Problem is, I have a payment plan on the phone ( the non working one sitting at my house). I am extremely frustrated that I will have to continue to pay for a phone that has worked maybe 10% of the time I’ve been paying for it

• I’m NOT looking to get any money back at all, just to be done with the contract.

I am here in Costa Rica and have been getting messages nearly daily that a travel pass has begun. I am getting charged $10 each time and I am only texting while connected tot he wifi here. Why am I being charged?

I spoke with a Verizon representative at our local store before leaving to ask about this. They indicated if there was wifi I could connect and turn on wifi calling and I should be able to text and call. This is what I have been doing...only texting while here in the condo connected tot the wifi...so why am I being charged?

I have been with Verizon for many, many years and am very disappointed that they would do this to me.

I visited the store in February to inquire about any specials regarding phone plans and rates. The assistant manager informed me that we would be eligible for a $700 discount on each phone that we traded in, and the total monthly for all 3 lines on our family plan would come to $134, a $16 discount from the $150 I had previously been paying. This seemed like a no brainer. We went to the store on 3/5/22, traded in our phones for new iPhone 13s, and with the trade in we were promised a $700 discount on each of the 3 phones. We paid for our 3 new phones and accessories in full at the time, and the total bill came to $949.42. Several weeks later I contacted Verizon regarding a bill we had received as I noticed there was a charge that was not expected. Verizon billed us $300 plus tax because they said the discount on one of the phones should have been $400, instead of $700. However, when they saw that I had paid for the invoice in full on the date of purchase Verizon instructed me to return to the store and request the refund for the $300 bill since I was misled. I went to the store on Monday 4/18/22, and I met with the manager, Mario Small, and he said, "let me check in the computer", and he found out that we paid in full as mentioned earlier, and he apologized and said they should have shared with us that the rebate on one of the phones would only have been $400 as opposed to $700 at the time of sale. He informed me that he was going to contact his manager to process the refund, and he would get back to me the next day. I didn't hear from them for 3 days, and I went back on Friday 4/22/22 and Mario promised he'd get back to me soon as he "expected to hear from his manager on Monday" (4/25/22). Unfortunately, I never heard back. I went back to the store again that week after he was supposed to hear back from his manager, and he said he'll get back to me the following week. At this point it was clear that they were kicking the can down the road and hoping I'd eventually go away. I returned Sunday 5/1 and asked about the status of my refund, and I was told I'd hear back on Monday 5/2. At that point I told Mario that it seems to me there was never any communication with his manager regarding my refund. Mario got very upset and yelled at me to leave the store. I stood there in shock, and he told me that if I didn't leave immediately, he'd call security. At that point I told him to go ahead and call security considering I did nothing wrong, and of course he didn't call security but just walked away from me. Needless to say, I have yet to hear anything in regards to my refund, and it appears that they will be hostile with me if I return to the store. Any help the BBB can provide would be greatly appreciated.

I recently signed up for Digital Voice with Verizon and was told all of our phone numbers would stay in tact. However, our main line (800) number and another tracking number (877) are not working. I started calling Verizon at 9:00 AM and at 10:40 have still not been able to resolve the issue. This is our main number for the business and I have had to call back 10 times and I keep getting transferred to the wrong department and hung up on. Verizon really needs to train their staff and help resolve issues quickly. A business cannot have their main line not working due to their internal errors. My experience with customer service has been terrible. I am beyond frustrated and would like to move to a new provider. I do not recommend Verizon for Business at all.

My landline has been out of service for almost 48 hours. The Verizon robot help service is not capable of understanding simple requests. I have checked the interface and the problem is with Verizon's line. The sheer mass of confusing and inadequate solutions offered online seem designed to put off any kind of help. All I need is a service person. The online diagnostic admitted as much and then left me hanging with perpetual roundabout questions that I had no way of answering. I drove to the Verizon store, five miles away, and was ignored by two employees for half an hour, without so much as eye contact or an explanation of how long it might be before I could ask a question, which was simply: what number can I call to talk to a person instead of a bot?

Over charged for data and no reply from CS for several months. Tried online chat and after 1 reply asking for more info I cannot send them another reply online. Called several times to get the credit. They say it has been applied but I can't see it on my bill anywhere. They have now suspended my service even after I had a payment and asked for a Supervisor to call me back. No call. Made a payment arrangement but that was not honored by them.

I have a wireless internet box that I got about seven or eight months ago with 5Ogb. I also I have a tablet from Verizon that I'm currently paying on. My bill has been running me $97.20 a month but I got a bill due for May and the price went up to 156.99. That is an extra 59.79 for no reason. I haven't changed anything and my bill are paid on time. I called the customors service and they couldn't figure it out so they reached out to support for a reason. They told me that my fee is suppose to be 156.99 a month. I haven't been paying that for last 8 months. I was given a price and I expect it to stay the same.

My Aunt in New Jersey, me the POA, in AZ, 5200 miles away. She is unable to receive or make calls on her cell phone. After 6 hours of trying to get this resolved, customer service informed me it would be 24 hours before anyone could help since we tried so many times to figure out the problem, we exceeded the max limits. My Aunt who is to have surgery and only has her cell phone for communication was explained numerous times to numerous representatives, one who PROMISED a supervisor would call me back within 1 hour --- it has been 7 hours, no call.

Shame on you Verizon -- SHAME ON YOU!

I am a Verizon FIOS customer for Internet, landline and TV. My cell service was with AT&T. My cell phone was getting old and Verizon was sending me promotions to switch to their wireless service. So I called, and was told I would get a new iphone 12 at no charge; my wireless bill would be $60/month forever, and my FIOS bundle charge would go down $30/month forever. So I signed up, and then proceeded to have two days of horrors. The phone came a day early (luckily I had just gotten home when it arrived); it took me all evening and over three hours the next day (today) to get the phone moved from AT&T and activated by Verizon. The salesman said it would be easy, that they would do all the transfers. PERIOD. Well, it was a technical nightmare just getting activated. When that was done, I found my Wireless bill would be way more than the salesman said and way more than AT&T had been charging. More hours on the phone with various reps to get the bill down, but still not down as low as the salesman said. (One supervisor promised me some kind of credit on first bill for my aggravation; I hope I get it.) Then, to get the discount on my FIOS, this was not automatic! I had to get a wireless account, wireless app, and re-activate my FIOS app which was rejecting my password, etc. After both apps were finally accessed, then I was led through a process of signing up for my discount, which may or may not be the $30 promised by the salesman. I am totally disgusted with Verizon and do not trust them at all. This was the worst buying experience of my life. I believe the salesman was practicing fraud. He even added insurance to my bill which I did not want and he did not disclose this to me. I had that removed.

A relative died in November 2021 and they were a Verizon Mobile customer paid up to date. As they were dead and could not use all of the Verizon Mobile service available in their account, I called Verizon Mobile about closing the account and getting a refund for his estate which I am in charge of. This credit amounts to $21.22. After months of phone calls to Verizon Customer support and receiving various answers to this problem such as: Yes... you are owed a refund and "I" will make sure it is sent out (that hasn't happened),... We can't handle this request over the phone... you need to go to a Verizon Store for the refund... once there, I am told that information is incorrect... This is a Verizon retail store... You need to go to a Verizon Corporate store... once there... No we don't process that, you need to call customer support!

After getting this run around over many months of trying to obtain this refund, I finally got a Verizon phone Rep. who said, you have to email Verizon at [protected]@VerizonWireless.com include all the pertinent information and a copy of the death certificate and then this problem will be resolved. I thanked the Rep. for providing this information, but asked why none of the previous 5 phone reps. over the past several months could not have given me this information? She could not offer an explanation. Verizon is a huge company and it stands to reason that they have customers who die everyday. How could multiple phone Reps. not be aware of how to handle this problem?

On March 1, 2022 I emailed all the required information to the above Verizon address and it was received. Then... nothing.. no response.. no refund... nothing! By April 15, 2022 I sent the exact same information again as a 2nd notice to Verizon. As they still haven't responded, I have decided to put this problem on Trust Pilot to see if anyone with authority at Verizon Mobile will actually read this, go to the emails that I have sent to [protected]@Verizon Wireless.com, read my information from March 1 and April 15, 2022 and get someone to issue this refund.

Looking forward to see if anyone from Verizon responds to this.

Diane Wallace

I have been a customer of version Fios since I picked up this router in gaithersburg in April of 2017.

Never have I had a late payment.

I moved to Hershey PA in October 2018 and took my router with me.

Set up internet; no late payments.

In preparation to moving to Columbus Ohio canceled the service as my new apartment only dealt with AT&T I called in mid to late November to cancel on a date of 1215.

The company told me at that time I was unable to cancel mid month and it would have to be taken all the way through the December billing period.

I didn’t agree with that. At that time I asked him where I would return my router.

They told me they would be subsequent emails telling me where to do this.

I received emails from Verizon where to do so and it looked like they thought I was still in Hershey Pennsylvania by the recommendations.

Within the email there is a link to click on my local ZIP Code so I did. This told me where my local store was where I could return the router. After trying twice unsuccessfully at the local area Verizon as the website instructed me they gave me another Verizon to go to.

On 1/10/22 I stopped at the one on Hamilton Road in Columbus Ohio.

They directed me to get a third store over by the Easton shopping center. There the manager told me to take the router to any FedEx as they have a contract with them. I went directly to the FedEx from the Verizon store and they said that they weren’t the right FedEx store to take care of this and directed me to another FedEx store.

There I returned the router on that day at 1:21 PM I have reference numbers I have receipts and I have confirmations all documentation. Since then I continue to get charged again and again and again for late fees as the company states that I still have not returned the router.

I have tried to resolve this four times on the phone where I spent in excess of 45 minutes in each call to try to resolve the issue. I found in each call that the information and not been relayed from the former supervisor. So I had to start over from the beginning each time

I have made one last payment in neglect of my good common sense to resolve half of the month from which Verizon charge me where I use no service at my Palmyra Pennsylvania address. Well I don’t feel like all this I felt I met them halfway to resolve the issue.

Currently I continue to receive Calls emails voicemails to resolve the $115 I know still owe. I have told them repeatedly I cannot pay this in good faith and On principal.

I have never had a late bill with this company whatsoever in the simply doesn’t make sense

Verizon is in violation of not furnishing authentication of account as requested. Not a statement that is received every month, authentication of records and irs publications 583. Verizon has been sent many concerns about the billing error on the account, and has not furnished a wet-ink signature from me ageeing to contract with verizon. Verizon is using unfair practices, and violates code of ethics and fudiciary oath obligations. Verizon denies all claims willingly and knowingly breaking the law. You should cancel services immediately with verizon for their unfair practices on consumers. Verizon forces consumers to pay on a positive balance and not allowed to use the negotiable instrument provided on the bottom of the statement. Verizon continues to send me harassing and abusive emails pursuant to 15 usc 1692d.

All rights reserved without prejudice 1-308

I had a business phone, and when I left the business the owner released my business phone to me for my personal phone. However, after 6 times of speaking to Verizon customer service on this issue, we thought we had it resolved and they continued to set up auto pay and charged my bank account 41.50 on May 27 2021. Later the owner discovered he was still paying for my phone, and that it had never been released to me, or the account switched over.

We were back on the phone with verizon again, and it has now been the 9th call and still our issue has not changed, and nor will they refund my money for the phone the owner was already paying for. None of the reps seem to know who I'm to talk to. The last call I was switched 4 times and had to repeat the same information each time. Still, no help and no refund. I have a receipt from Verizon for the amount I paid for prepaid.

Around 3/16/2022 at approximately 12 pm. I attempted to check the availability for 5G home internet service only to be told that there was no home internet services available, which appears to also includes 4G LTE. Since my Brother has 5G service for his cell phone at my address, I suggested to the Verizon CSR that they may need to have a technician perform a site survey so they could provide a more accurate response, the CSR was less then helpful, I also discovered that Verizon offered 4G LTE Home Internet service, which also provided Home Internet services with no annual contract or data caps, which was also stated as being unavailable at my address, I'm sorry, however, I connect every day to the internet utilizing 2 Verizon Jetpack devices and one smartphone mobile data, every day mind you, on their 4G LTE network, I am even filing this complaint via the same connection right now, there is no way they can honestly state that 4G LTE Home Internet services is not available for my address when I actually connect to the internet using their devices to that very network, this company totally refuses to allow me to get any plan which doesn't include a cap on data so they can throttle my unlimited plan at 15gb every month to such a degree that an old 720 baud modem would be faster. I have no other options for internet access because I live in the middle of the woods and comcast and AT&T will not provide services because it will cost them way too much money to run cables and connect a single house.

November 3 2021 I ordered iphone 13 with a promotional offer to return my old device for a $600 credit. because of a back log I had to wait 30 days for phone. Shortly after I had a death in the family and traveled back east. I called my verizon rep and asked if phone would be delivered early, was told no. I arrived home on dec 3rd and found the phone had been returned and given to the next in line, fed ex tries 3 times to deliver phone and then returns it. Verizon canceled the transaction and refunded me. Not a huge deal, I called in to phone rep and was offered new promotion now the credit was $800. Great! another 30 days to wait for phone but not end of the world. Rep told me not to use original return label for old device, another one would arrive with new phone. Return label did not show up. After 45 days of support tickets, having to re explain the loss of my brother and what had happened I was told the device had to be returned within 30 days of original order. They would not honor what the phone rep offered and because the customer service took so long i was past the point of returning the new phone. So i ended up paying full price for the 13 with no recourse. They refused to honor their promotional offer and was the worst customer service experience of my life. I was a 22 year verizon customer, they DO NOT care who you are or how long you have been with them. I will be leaving verizon as soon as possible. My advice is use a different company. There are so many bad reviews for verizon this will be lost in the mix but I hope with all the horrible experiences I'm seeing on line this will eventually hurt their bottom line. Verizon is big enough not to care about one life time customer but never too big to fail.

Date : 01/24/2022: I got a new Verizon wireless phone line from a Verizon authorized dealer at E 86th street. I was told since I got my own instrument I will get in mail a $500 coupon within 2 weeks. I waited for more than month but didn’t get it. I called the Verizon customer care number. After multiple attempts I was able to talk to a person who told me he cannot do anything and I have to go back to the same store. I told him that’s 22 miles drive. He said he cannot help it. I went to the store and the guy there told me he forgot to put the code and it’s supposed to come in email not mail. He apparently did it that day. 2 days later I got an email that it could not be processed because of an error. On 03/19/2022 I went to a different Verizon dealer on Southport Road, Indianapolis. He said the reason you didn’t get is because he had to put a code for $350 and not $500 based on type of my plan. I asked him can you please cancel my Verizon services. He said he cannot do that. I have to call the customer service number to cancel it. He gave me the rebate code. When I tried putting the code on vzw.com/rebate the message showed up that I can no more get the rebate because it’s outside the purchase window. It’s amazing how a customer has to suffer because of retailers and company. In the meantime I have called Verizon customer number multiple times so that I can cancel my services. ( in last 1 month) I have not even made one call or received one call on my Verizon services but have paid more than $200 as bill. The machine service says I have to talk to someone to cancel. Last night I suspended my services. It has been awful and painful. It’s impossible to talk to a human being on the Verizon customer services to cancel my services and there is no other way to cancel the services.

In January of 2022 I upgraded a phone online on Verizon's website. FedEx delivered an empty box - the phone was stolen. I contacted Verizon right away and they canceled the order - but still charged me for the activation and sales tax on the upgrade that I did not receive. I was told to order a new phone/upgrade online - but could not do this for OVER a month as they still showed the upgraded phone on the line. After 3 online chats and finally a phone call over the next month, I was able to order the upgrade - and picked it up at a store. Each time I was told the credit was coming. I got reference numbers each time. Now on March 10, I reached out again. and was told that had no record of an upcoming credit. SO, I STILL WAS CHARGED $35 ACTIVATION FOR A PHONE I DID NOT RECEIVE AND $47.62 IN SALES TAX ON A PHONE I DID NOT RECEIVE. Why is this so hard? No one at Verizon knows how to spell customer service! Don't see me staying long with Verizon.