Verizon

Every month Verizon overcharges on our bill. Texts and screenshots mysteriously disappear from my phone of chats assuring lower rates. If you mention those you're suddenly cut off from your chat and have to start over again with a new agent. They lie and say they'll change your bill and then when it's due it's suddenly higher again. Don't go with Verizon post-pay. If that's all that's in your area go with the prepay.

I got a number from customer service at a fake stub hub and they stole $500. The 2 numbers they used are 888-958-2252 and 877-530-2114. Anyone at these numbers is a criminal.
I called the 2ND number after a Google search for stub hub customer service. They gave me the first number as a direct line. They were able to see my stub hub info and said they needed to set up an e-wallet in order to give me a refund. After buying a game stop card the phone went dead and they stopped answering.

Bottom Line Up Front - Verizon made a mistake. They don't have the ethics/integrity to own up to it. Now I am left to pay for their error. A dishonest company and my worst experience with an Internet provider ever.

It's rare that I comment on my experience with a company, and when I do, it's usually to relay some positive experience I've had with them. Unfortunately, after 16 years of service with Verizon, today I had a much different experience. We had ordered a FIOS service upgrade scheduled to be completed today (29 JULY 2019). We had originally scheduled it for last Friday, but when the technician came out, he said he did not want to drill through siding because it might break, which made sense. He rescheduled us for today (29 JULY 2019) from 2 pm to 4 pm (see attached texts from Verizon.) We paid to have the siding removed this morning and my wife stayed home from work to be available in case the technician showed up early. My daughter who volunteers at the hospital where I work, agreed to stay 3 hours late and to catch a ride home with me. This was because her mother/ my wife could not leave the house to pick her up as she was waiting for the Verizon technician.

The Verizon technician never showed today. When my wife called to find out why, we were told 4 different things. First, the technician cancelled our service upgrade request because we didn't have a hub box - that apparently was not true. Second, we were told that our service upgrade request was cancelled because it was not upgradeable, again not the case. Third, we were told the technician cancelled our service upgrade request because we weren't home - this was untrue as my wife didn't leave the house all day and two cars were always in the driveway. Fourth, and just as insulting is that we were told that I had cancelled the service upgrade request on the 19th of July because I didn't want a hole in my siding - another untruth, as I had left for a military drill that day and there are no calls showing to or from Verizon from my phone (Our phones are through Verizon wireless, so I speculate that someone there could verify that if they chose to.) I did not use the word "lie" to describe the excuses given to us for no one showing up today, but in truth it felt like we were just being lied to at this point.

While on the phone with customer service trying to rectify this situation, we were told the soonest we could reschedule it would be 9 AUG 2019 and we would have to cancel our original order and order a "new package." The "new package" was quoted at a higher price than the one that Verizon said we had had cancelled. The ironic thing is my wife received texts (again - see attached) up through this week making sure that we would be here today. This kind of negates 3 out of 4 of the previously mentioned excuses/ lies for not showing up today.

My wife spoke to Verizon staff for roughly 3 and ½ hours (though she was on hold most of the time). I spoke to them only for roughly 40 minutes because I was trying to tape a tarp to the side of my house where the siding was removed to allow for the installation. This is because they are calling for rain and we had to cancel the company that was coming out to put it back up because we have to pay for them to take it off and to put it on.

The first girl in customer service I spoke to, Jill, (here was the highlight) was very friendly and tried to help us. She stated we could be scheduled for tomorrow, 30 JULY, however, in the end she could do no better than the AUG 9th date, even though it was not our fault this mistake occurred. My wife eventually got on with a supervisor who said he would get on with sales to help us get set back up and to get us scheduled for tomorrow, but as soon as we were placed with someone to replace our order that supervisor was gone without so much as a goodbye. We asked that young lady to speak with a supervisor again, she said something to the effect that a supervisor can't do anything more than she is doing, and at that point I did raise my voice that we wanted to speak to a supervisor and not to her. She placed us on hold and there we stayed until the business hours were over.

If one was to go back through the records to when we originally ordered the upgrade, we had been planning on going with a cheaper service. A good salesman at Verizon convinced us not only to stay BUT to spend more money on the upgrade! He convinced us that Verizon had the superior product and it would make sense to stay with Verizon. My take home point after today's experience is that a superior product means little without integrity and quality customer service to back it up.
While I know Verizon is a huge company and losing the business of one small family will not mean much, I still felt the need to write of our experience and to share it on the offshoot chance that someone else will read it, and find an ethical/honest company to use.

Being a military member, who respects the opinion of other military members, I searched to see what other military experiences/ratings for Verizon were. Funny enough the only high rating I found about Verizon and the military, was put out by Verizon! LOL! At least they think highly of themselves! I really needed a laugh at this point, and this fit the bill! I don't know, perhaps they do provide some benefit to the military as an organization, but they provide horrible customer service to individual soldiers, sailors, airmen, and marines.

Sorry this statement is so long. I wanted to warn anyone else about the "service" they would be getting before they signed up with Verizon and writing down my terrible experience with Verizon also provided some catharsis as well. In my experience Verizon could care less about the individual customer. Why not? They have millions of customers, why would they worry about one?

• Update - this morning (30 JULY 2019) we received an email from Verizon (see attached), cancelling the service last night at 6:16 pm. (The service that we had supposedly already cancelled). They are outrageous, I guess that's what happens when you have monopoly.

The texts below show the timeline for our scheduled service.

Below is the "new cancellation" of our service, that we had supposedly already cancelled (it was news to us).

Account No. [protected]-00001

I have been a customer for more than 20 years, having spent over $20, 000 at Verizon
since getting my first cell phone. Last year I added internet and home to my account in order to get all my communication devices with the same company.
The internet was extremely poor, cutting out and stopping every day. I had to go back to my former carrier. After purchasing all the necessary equipment for the home phone, I had trouble with the home phone losing calls or the caller not being able to hear. I then purchased a window antenna and that helped a bit but the home phone service was only somewhat good in the south room where the antenna was. I live in a small two bedroom home and the phone in the kitchen on the north side of the house was only usable some of the time. After checking with Verizon that I did NOT have a contract, I went back to my former carrier for the home phone and the cell phone. Now I can have a home phone in all five rooms of my home as well
as the basement as I had formerly. I am 85 years old and cannot have a phone in just one room in case I fall or have any other emergency. Since leaving Verizon, I received a bill for $188.72 and I was told I owe that because of early termination.
Now I am getting daily calls from a collection agency. I did not want to leave Verizon but I put up with the poor home phone service as long as I could. The only thing I can think of why my home gets poor reception is that there is a large electric transformer on a pole in my back yard which possibly interferes with wireless service. I would appreciate it if you would please remove the early termination fee from my account and I will pay any remaining amount.

Verizon Fios offers a refer a friend program. Both parties are to receive a $100 prepaid Mastercard. Both myself and the person that referred me received an email to retrieve the cards. The link supplied in each email does NOT offer the card to redeem. I have called Verizon several times and have wasted HOURS trying to resolve this. This is complete FRAUD! Please help!

Thank you!

You know these people told me they would work with me after my bill was generated and did nothing. I moved and was with Verizon 11 years. I'm Disabled and a Veteran. I never once missed a payment and they told me just to take my equipment with me and once the bill was generated they would wavier the $99 fee, part of it or see about getting me a gift card. When I called the Office after I received the bill the lady was not understand or gentle in the matter. Actually, she came on heartless. You know, I will give them an extra $25 bucks every billing cycle but this will affect my food and medicine money. I would like that someone look into this and find out why I was told there was help for me. I still have a year left but when my contract ends May 2020...I'm moving on...to go after loyal customers will pay on time and offer nothing is not the Verizon I grew up with. Also I advised people to never use outside verizon sales reps when you move. My place where I moved had one of these and they make a commission hooking you up. Just call and deal with Verizon directly. Thanks for reading...Debbie Culleton Sudbury MA [protected]@yahoo.com

I had Verizon for a number of years. I am moving out of the country and spoke with a Verizon customer service rep. He told me they did not have service in Colombia where I am moving. I told him I was going to have to switch to a carrier that would be able to service me in Colombia. I asked him if I switched at the end of March would that be ok. He said yes that the billing cycle runs from like the 15th to the 14th. I said ok so will I get the money back for the time from the 30th of March to April 14th. He said yes I would get a credit back to my credit card for the 2 weeks I didn't use from March 30 to April 14. I received an email from Verizon today saying my account balance was zero. So I called and asked about the refund of the 2 weeks not used. I was told that the agent was mistaken and even though it switched March 30 i still had to pay till April 14. This is not right and I would like the refund I was told I would get. That is the reason I switched when I did. My cell number is [protected]. My name is
Rick Lincoln 304 S Main Street Hesston Ks 67023. Email [protected]@hotmail.com
This truly is the only issue I have ever had with Verizon and I would like the refund.

Internet went down at 8 PM on 03/25/2019. Called customer service. Representative could barely speak English and initially refused to transfer me to a supervisor. Supervisor also could not resolve the issue. Provided me a ticket number and advised problem would be fixed within 24-48 hours. Checked internet again today. Same issues. no connectivity. Rebouted router.
Spoke with customer service this evening. Same issue. We cannot help you. Checked status of my ticket request. Ticket PAHM03MEUQ. Showed status of closed. Problem not resolved.
This company is absolutely the worst in customer service. If there was any other company that offered internet in these rural areas, I would go with them.
Thinking about filing a complaint with the PA Attorney general for fraudulent practices.

Below is an email complaint sent to Hans Vestberg March 21, 2019 -- we seriously doubt we will hear back from him. We are at our wits end.

I'm writing to express our complete exasperation with Verizon's inability to solve (or even show a desire to solve) an ongoing issue with our FiOS Business Internet connection. For over two months we've experienced very slow throughput with certain types of Internet traffic. We are told over and over that nothing is wrong within the Verizon network despite much evidence to the contrary. The latest ticket number we have for this issue is VADQ0RHT9F.

We could more easily deal with the situation if there was any indication that Verizon actually cares about solving the problem or demonstrated any willingness to pay more than lip-service to our issue. Unfortunately, that is not the case. Verizon's strategy is to do or say whatever they need to get us off the phone.

In the past several weeks, we have repeatedly called the FiOS support line and talked with more than a dozen different people within Verizon. In two instances when we insisted that our issue be escalated, we were able to talk to two different call center "managers." In both cases neither one of them ever followed-up, took any ownership of the issue nor showed any initiative to actually solve the problem. One of them even told us "I agree there is clearly a problem here" but then did nothing to help us resolve it. I hope you can imagine how frustrating and insulting that is.

Our company provides IT support services to businesses throughout the DC metro area, and as such we deal with many different carriers for many different issues. Verizon, by far, provides the worst customer support and is the only carrier that treats its customers with such contempt.

If this issue were with any other carrier, it would have escalated to a higher-level engineering team long before now, and our interactions would be directly with the people on those more advanced teams. Instead, Verizon refuses to have any interaction with us beyond front-line support. Other carriers provide a name, telephone number and/or email address for an individual who takes ownership of the problem. Verizon gives us a ticket number and forces us to call in to the same generic support number and start from square one every single time we want an update. Other carriers use valid phone numbers and email addresses to communicate with us and give us regular updates on the status of our issue. Verizon cancels appointments and closes tickets without any notification or explanation.

I wish this were the only instance of poor customer service we receive from Verizon but it's not. In 30-plus years of providing IT support, any issue with Verizon requiring more than simple troubleshooting consistently becomes a long, drawn out ordeal and winds up being an exercise in frustration. Because of this, Verizon is NEVER a company we recommend to our clients if other options are available. In situations where Verizon is the only viable option, we always warn our customers to expect extremely poor customer service.

Assuming this communication doesn't fall on deaf ears, our hope is that someone at Verizon will take ownership of this issue and work with us to solve the problem.

Two of your Service Technicians have been double parked for the past half hour in a very busy intersection located at 893 Schenck Avenue and almost caused someone to hit my car because they are busy bull crapping while double parked. Thats not cool and its also dangerous to me and other people in the neighborhood. The three photos is me in my car trying to get around them and they dont care that people are honking. The video I video once I got out of my car and went inside my apartment building and they started to leave.

Please adise, itherwise I will report this to the FCC and the Attorney General's Office as well.

Regards,

Maria Sanchez Lopez

The tech from Verizon came to hook up home phone. He have drilled a hole in my house chipped off chunk of brick outside. Now I have two holes and bricks chipped off. I file a complain with Verizon. They told me someone will contact me. The y gave me claim number. Nobody have contacted me. I called after a week to follow up. They told me they have no record of it. I have submitted another claim again. Nothing again. Someone should relay take a charge with Verizon company. They do whatever they want. Breaking all the rules and regulations. I will definitely will take them to court.

I've been a verizon customer for over 15 years, same phone number. This company has horrible customer service and their in store reps outright lie. I went into a local verizon store to see about getting wireless internet access. The guy at the counter says to me, "we can provide you with internet access for $20.00 per month".

They actually charged me $150 for the supposedly $20.00 per month for 15 days usage a month. The store employee flat out lied to me, he must work on commission. Other companies have much better and honest representatives. Stay away from verizon.

The sales rep assured me that the amount he quoted was all I would have to pay: no hidden fees. I told him my bottom line, and he stated that I would not be charged more than the $20.00 per month that he quoted me. Then january rolled around, and my bill was over four times it was supposed to be. Hours of trying to "review my bill" wasn't helpful and trying to find anyone at verizon to help me was a waste of time, so I went down to my local verizon wireless store and spoke to the "store manager, justin".

When you call to complain and or go to one of their store locations, these idiots can't seem to do anything. How is that for "service". When I told him to cancel my service and account, he said that he couldn't. How is that for customer service, the store manager can't cancel your account and or service.

Good Afternoon,
This is my last hope for help and i hope that you will understand our situation. I received a Verizon text yesterday saying that our payment arrangement was broken and not paid. We were going to have our service cut off. I was confused because I thought II only set up 2 payments of $65 which were paid. I accept that i must have misunderstood the arrangements. If i knew. I would have paid the $65 on the 25th. I do owe a balance and I have been working to oay it off. The Rep (Robert/employee #6575) insisted that i needed to pay the balance to keep from being shut off $239 Approx.
I am begging someone to look at my situation. I an disabled and live on a small SS check. My husband, a disabled Vietnam Veteran has a part time job with a small weekly paycheck. I am aware that we could get cheaper cell service, but we have had Verizon for over 3 years and kept it for the great customer service. When i called yesterday, I was never treated more rudely than i was by the above named employee. He insisted on talking over me, he was very arrogant and downright lacked and respect for me or my husband. I asked to speak with a supervisor and he insisted that someone would have to all me back in 24-47 hours, but our phones would have been turned off by that time. I have numerous health problems and it is necessary for me to have a phone. i started getting upset and crying, The Rep said that maybe we should just have our service suspended. I was appalled. I had to make arrangements with him with a promise to pay the full balance owed this Friday. That is the on;y way I could keep my phones on for a couple of days. PLEASE help us. I cant make that full payment on Friday, The $65/week was working well for us. I hope you will see our position. Thank you for your time.
Roy Pierce
Julia Pierce

Phone: [protected]
[protected]

Service outage- Oregon area, cannot reach anyone to find out information. No postings on website, short call hours to submit info on an outage. We pay a lot of money for a service and than little to no support service when it's not working. This is not acceptable. The website is of no help. The supposed 24hr chat, well they just cut you off with no text back. Why would you only have 5 topics. A business like verizon is very complex so how can it be summed up to you only helping customers in only 5 areas.

Got vw jet pack from store who promised it was more than I would need (using for school stuff). Used for 2 days and ran out of data. Returned to store and was told it would be completely refunded. Vw then proceeded to put charge on my account for over $500. I refused to pay so they now sent to probably 10 different collections trying to get this what I consider a fraudulent charge.

I haven't been so upset, as to the last rep that put me on hold for 90mins and never returned. Compliments to preveious tech rep sean in nj.. Today called to queston another bill increase.. Was told by the rep in nov my bill which is now $102. Will be rising to $175! I haven't had decent internet service, phone or fios for at least a year 4 reps came to my home, causing me to lose 4 days pay! Still having problems! Switched to supv jean who was the one that placed me on hold 90 mins until I finally hung up, called back 3 times.. All disconnected.. Asked to speak to as upv.. Sam wouldn't connect me for 10 mins! Now on hold with supvjohn, hopefully will be of some help! 21 years a customer and this is the worse it's ever been and to think, optimum will offer better service for $80 a month just disgusted!

Client account # [protected]*62Y Called for Repair I called on Monday 9/24/18 and spoke with Miss Powell for repair of 2 lines not working in Belleville NJ.
Verizon said they would send a tech on Tuesday.
Ticket# NJC60327FG

Tues 9/25. Tech came & said job was an outside problem and would send a cable tech on Wednesday, ticket was transferred to cable support issue

Wed 9/26 called again & spoke with Tonya, promised a tech would come out...No tech came.

Thursday 9/27 I called ad spoke with Kaqshik & complainted and asked for a cable tech to come out same day
Ticket #NJC6032846 was issued & closed stating unable to locate box

Friday..One full week of the Run around" and still no resolution.Spoke with Supervisor Mike Rico..No help what so ever..He kept saying sorry, sorry..But can't get any Tech there today.I hung up after yelling about my frustration, waiting a vweek to have my phone lines repaired.e are a business, and to have lines down have affected our business completely.

I called back and spoke with Carlin, in the Tech Dept..He promised another tech would be out on Saturday...I'll wait until Monday& see if I get any help.

I am not happy with Verizon, and would not recommend using them at all.

I purchased a Samsung Galaxy note for my wife as a gift it cost 1299.00 I also purchased the most expensive insurance the plan would allow for the device . My wife is having technical issues because of the devices S pen . We have only had the device for 8 days, So when she called Verizon customer service they told her since we haven't had the device for 14 days that they would notate our account and to take it to the nearest store and they would replace it. So my wife called the Library Mo. store and talked to someone named Nakita who answered the just answered the phone by saying hello, my wife was like is this Verizon she replied umha, my wife explained to her what was going on she put us on hold and got back on the phone and told her she didn't know who she talked to but they weren't going to help us and wouldn't even look up our account, she was very rude to a customer that spends more a month on their Version bill then they do their car payment . So I called back and talked to someone named Shawn who wasn't any different, wouldn't listen to anything I had to say are even look up my account . I then called back customer service and told them what the Liberty store said and how we got treated, they seen the notation in our account and called Liberty themselves, they got back on the phone with us and told us sorry but they can't make a store coroperate with us and that they would try to find a store that would honor thier 14 day return policy, they got back on the phone and said sorry there was nothing they could do and now we were stuck with a device that is not fully functional even though we only had it for 8 days and have insurance on it. What kind of business practice is this, I thought Verizon was a reputable company or else I would have never made a $1299.00 purchase with them, I am totally floored over the fact that I'm being treated like this, I have over 4 device and plans for the whole family . PLEASE take my advice and think twice before using this company, if I can save one person from getting ripped off like I did then this review was worth it, I'm 48 years old and this is the first one I ever had to write