VRBO’s earns a 1.4-star rating from 3 reviews and 298 complaints, showing that the majority of vacation renters are dissatisfied with rental properties.
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VRBO - Cancellation
I am a long-time host of VRBO and have done very well with them marketing my property, (business) but they are really becoming greedy. Not only do they collect $ from renter and host on every rental but a very large annual fee from every host. Ok is tough to swollen but NOW... I have had renters cancel with me because of various reasons, NO PROBLEM but...
Read full review of VRBOVRBO - Total scam - had to cut our family vacation short after one day!
Property Address: 12310 Memorial Highway, Tampa, FL Business Names: Luxury Lodging Host LLC (L24000324709), Luxury Lodging PM, Luxury Lodgings LLC, Umbrella PM Inc., Qnique Homes Operators: Louis Pellegrino & Darko Novakovic Website: www.luxurylodgingpm.com I am filing this complaint as a warning to the public: DO NOT book any rental properties from Luxury...
VRBO - Renters’ rights not guaranteed
I rented a place for our holiday vacation on VRBO. VRPO website did not provide all the information about this rental place. When I got there, there were NO sheets, towels, and toiletries. When I called VRBO to make a complaint, the Customer Service representative led me to their manager. I was told this was a minor issue to them although it sounds like a...
Read full review of VRBOVRBO Complaints 298
My trip to Sydney at art deco by the beach
I booked this property some months ago and have paid for the acdomodation and I have just received an e mail from the host saying that he has let it on another platform. I have a confirmed booking from you and he cannot do that I need this sorting out asap please In addition it appears that the price now advertised is vastly cheaper than the price I paid
Rental Home Westminster Colorado, May 11-15, 2025
A group of 6 Seniors rented this home as a place to spend our annual Spring Fling. The description of the property lead us to believe that it would be a very fun and whimsical place to spend our time. My wife and I checked into the home 1 day before the others were to arrive from Arizona, New Mexico and Texas. We are from Washington State. We drove by the...
Read full review of VRBO and 1 commentDisagreement about rental fee. Reservation #HA-TWVKLQ
Property #9101051 I booked reservations on subject property in January 2025 for the stated rate of $5,243.36 for thirty days starting on Feb27-March 27. The host Tito, said he disagreed with the amount that VRBO had stated and eventually terminated the reservation. I then contacted the host to tell him about a situation that I needed a house with the Master...
Read full review of VRBOIs VRBO Legit?
VRBO earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for VRBO. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
VRBO has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Vrbo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vrbo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up VRBO and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While VRBO has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 298 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- VRBO protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to VRBO. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Property 2658086 booked for 26/4/2025 to 3 May 2025. Reservation number HA-K1051M
This is my second attempt to complain as I first tried on 27 April but have had no response. Property described on VRBO website as 2 bedroom, pet friendly with parking. Prior to arrival host offered upgrade so we would have expected better than description. On arrival we climbed a dingy staircase to a 3rd floor apartment (no lift) with just one bedroom and...
Read full review of VRBODishonest and unprofessional customer service
I had made two reservations through this website and both were canceled after they were confirmed by the host. I raised both cases with vrbo who could not find equivalent bookings and had the gall to cancel the reservation through my account and lied about it. The host was not penalized and their customer support summarily closed the case on me without responding to my complaint.
Read full review of VRBOVacation rental
Booked a vacation rental in Feb 2025. Upon arrival condo was not cleaned and dirty linens were on the bed and dirty towels on the floor. Left immediately as we had one hour to prepare for engagement party. Notified host and she would not refund us condo cost. Offered us $100 for dinner while she had condo cleaned. Due to time constraints that was not...
Read full review of VRBOHost cancelled the booking
I booked an apartment in Florence on 5th March for myself and 2 friends. The property is #[protected]. I received a confirmation email and consequently booked flights for 12-15 May 2025. 2 days ago (10 April) after coming back from a trip realised I hadn't had any communication with the host. I sent a message stating our expected arrival time on 12th May...
Read full review of VRBOHost cancellation penalty
I am a host (property ID 2127671) with a short-term rental property platform VRBO. I have an issue with VRBO regarding a cancelled reservation May 22, 2024; The guest was C.G. I was contacted 5/22 by C.G. at 4:54 PM to request a last minute reservation 5/25 - 5/29. I responded affirmatively to accept reservation at 4:58 PM. Approximately 5 min later I...
Read full review of VRBORental unit a safety and health hazard
Incident Date: Wed, Aug 28, 2024 Listing details: https://t.vrbo.io/ZBXjuaVVsMb Apartment Address:4220 Rue Frontenac, Montréal, QC H2H 2M3, Canada I rented this apartment for a family vacation through VRBO. Upon arrival we found that the apartment is unsafe for my family and I to live in since, 1. It has no main access other than the unsafe metal stares on...
No A/C as promised
I booked a family reunion in March of this year (through booking.com), at White Sands Oasis in Alamogordo, NM for the week of June 20th - June 27th. This property was close to my brother's home which is why I booked it. There were to be 6 adults, 2 over 70yrs old and 2 senior dogs. To my surprise, when we arrived at the property, the house temperature wa...
Refund policy for rental: emergency medical circumstance
I booked a Vrbo for 2/19 -2/23
My husband had to have emergency colon surgery on 1/31 so I had to cancel our Vrbo
Understand I am past the “normal” cancellation policy parameters since I’m only 2/ 1/2 weeks out from stay
In the case of emergency medical there should be some refund of a portion of the booking
My host has not replied to my inquiry of a refund
My email: [protected]@gmail.com
Booked studio in Siesta Key from 2/19-2/23
Host: Daniel Jones
Property 9703800
Please reply how I can proceed to get a refund. I can supply medical information from hospital/doctor
Desired outcome: Refund of approx $1,700 rental fees
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Unsafe vacation rental
2416 S Wallen Dr, Palm Beach Gardens, FL, owned by Angela Anthony. This property has an incorrectly installed range/oven. Ms. Anthony swears it's right and it works. I am a retired kitchen and bath designer. I know that, if it's installed correctly, everything works. I also know that if the circuit is not isolated and has improper amperage, the oven won't...
Read full review of VRBORental scam
I booked a vacation rental through vrbo.com for 7 nights. When check in time came the host said the listing has been deactivated and will not cancel the reservation so a refund will not be distributed. I am now stranded. The rebooking team has not responded and all representatives have not been helpful after more than 5 hours of call time. No supervisor is available and most calls are ended by the representative, they simply hang up on me.
Claimed loss: $553 +
Desired outcome: refund
Issue with property being doubled booked and not receiving refund!
We made reservations through VRBO and paid in full for Wednesday November 22 and Thursday the 23rd. When we were close to arriving at the property we texted, via instructions on property website. We did not hear back after waiting 45 minutes so we contacted VRBO. They provided another number but still did not hear back, so VRBO finally made contact. When we...
Unable to access property
I booked a VRBO property and paid in full. When I arrived in Baja Mexico after a very long day of travel I was unable to access the property. The entry code provided did not work. Multiple phone calls and contact to the host provuded through VRBO went unanswered. A neighbor to the property who had previously stayed in this VRBO property was able to contact the owner through a different phone number than the one on the VRBO app (which I had left several unanswered messages with) So the owner and I then communicated through What's App. She apologized but thsts it. VRBO refused to offer any assistance to me as a stranded single traveler in a foreign country. Unbelievably bad service!
Claimed loss: $367 + $500
Desired outcome: $867 refund
Apartment smelled of cleaning products and vomit, not as described
Reservation HA-611ZRL We arrived at the apartment on October 20. My wife, another guest, and I had been sick since that morning. We dropped my wife off to wait, while the other 4 adults in our group took an hour to drop the rental cars off. When we returned, we all smelled that the apartment had a pungent smell of cleaning fluid and what we thought wa...
VRBO rental
This letter I wrote to the CEO of VRBO states almost everything: September 11, 2023 VRBO CEO Brian Sharpels 1011 West 5th Street, Ste. 300 Austin, TX 78703 Mr. Sharpels, I rented a small apartment in Medellín, Colombia from VRBO through your premier host, Barry Brachfeld. He promised to help me arrange airport transportation. That's when he called me...
Read full review of VRBOPossible fraudulent property & slow reaction from vrbo leaving us out of pocket
Host failed to give accurate location of property on site Despite repeated requests for full address Host never gave full address, but said it was Reduit Beach repeatedly. Even when asked for full address for Immigration forms was only given Soleil Apartment, Reduit beach. Then told it was in front of Rebus Gas Station. There is only a main road in front...
Customer service/tech
There is a glitch with the cancellation button. I’m unable to cancel a booking and the other party is unable to cancel. It’s been 3 days of calling only to hear from several people it’s been escalated. Vrbo is usually a pleasure to deal with. They usually get issues quickly taken care of and it’s a breeze. Im not sure what is going on now but it is not the norm for it to take this long
Desired outcome: I’d like for the cancellation button to work
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Subject: VRBO WORST VACATION EXPERIENCE EVER Jeff and Brian, I apologize for this having to reach your level but unfortunately no one in your company can help me. I’ve been getting the run around since Saturday and have spent over 4 hours on the phone with your team. Here’s what happened Image.png Get Outlook for iOS I booked this property on your...
Read full review of VRBOOverview of VRBO complaint handling
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VRBO Contacts
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VRBO phone numbers+49 693 4872 3536+49 693 4872 3536Click up if you have successfully reached VRBO by calling +49 693 4872 3536 phone number 20 20 users reported that they have successfully reached VRBO by calling +49 693 4872 3536 phone number Click down if you have unsuccessfully reached VRBO by calling +49 693 4872 3536 phone number 24 24 users reported that they have UNsuccessfully reached VRBO by calling +49 693 4872 3536 phone number+1 (877) 202-4291+1 (877) 202-4291Click up if you have successfully reached VRBO by calling +1 (877) 202-4291 phone number 4 4 users reported that they have successfully reached VRBO by calling +1 (877) 202-4291 phone number Click down if you have unsuccessfully reached VRBO by calling +1 (877) 202-4291 phone number 13 13 users reported that they have UNsuccessfully reached VRBO by calling +1 (877) 202-4291 phone numberCustomer Service
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VRBO emailssocial@homeaway.com100%Confidence score: 100%Supportlegal@vrbo.com97%Confidence score: 97%Legalspoof@vrbo.com97%Confidence score: 97%media@vrbo.com97%Confidence score: 97%Communicationmediasg@vrbo.com96%Confidence score: 96%
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VRBO addressSuite 300, 1011 W. Fifth Street, Austin, Texas, 78703, United States
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VRBO social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all VRBO contacts
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