VRBO review: Renters’ rights not guaranteed

I rented a place for our holiday vacation on VRBO. VRPO website did not provide all the information about this rental place. When I got there, there were NO sheets, towels, and toiletries. When I called VRBO to make a complaint, the Customer Service representative led me to their manager. I was told this was a minor issue to them although it sounds like a big issue to customer. They just fluffed off the issue. They charge a big service fee, but do not guarantee everything listed on the website is true. Horrible place to rent! Definitely will not use VRBO anymore!