I am a long-time host of VRBO and have done very well with them marketing my property, (business) but they are really becoming greedy. Not only do they collect $ from renter and host on every rental but a very large annual fee from every host.
Ok is tough to swollen but NOW...
I have had renters cancel with me because of various reasons, NO PROBLEM but PROBLEM for VRBO. last month they suspended me for a week and just today sent me a invoice for $50 for a renter who submitted a request for a date and realized within hours the dates were wrong, but I was booked, so the reservation was cancelled, no funds paid.
I called and deal with their offshore customer service who both times removed the suspension and the cancellation fee but come on, the greed.
They stated the cancellation fee is due to them losing money as well
When host are renting properties, they forget it's a business or us too, but it is our business and our property, we pay them to market for us, thats it. They are crossing the line with host.
I will not be renewing with them. Always good to have choices