US Bank

02/22/2022

I Bought a two $50.00 gift card 01/22/2022 at 4:35pm and went to use it for the first time to register the cards online and one of the cards was declined. I called the only phone # that was listed. I had given my card # to some women. She told me when checking the card # it was an invalid number. I told her I was trying to register the card and she kept telling me the card # wasn't any good. She had asked if I called the right phone number to register it, I told her that the number posted on the website was the only phone listed. I told her I'm in the USA and that I bought it from a local store Kroger in my hometown. The women told me to try calling tomorrow, I asked her why, she stated that I might be able to reach customer service. I told her that it stated on the website a customer service was available 24/7. I went to the store where I bought the card to let them know what had happened at customer service counter. They told me to speak with a store manager about the situation. I spoke with the manager, but she told me that there was nothing that she could do because on the bottom of the receipt states that “ (ALL PREPAID CARD SALES FINAL CALL PREPAID FOR QUESTIONS and this is after the fact which is when you purchased it and not before. She had the front desk clerk to call the number on the bottom of the receipt and was given a case number and they gave her a case number and was told because I had called the prepaid and had a case open that prepaid question line could not do anything. I did not get anywhere with the store manager. I am making sure that I file a complaint with the Attorney General Office, BBB and US Bank and Kroger.

US bank and Capital one are known to break laws false reporting late payments effecting my credit scores.This is totally unfair to consumers who have credit cards on paid in full accounts at all 3 credit agencys Transunion Equifax Experian this is how they treat loyal customers the dates this occured are as follows August 6th and November 22nd 2021 and january 7th febuary 15thof 2022 My Credit scores decreased.

The website used for US Bank Gift Cards (usbankmyaccount.com) does not let me login to my account or find my account or create an account. It keeps saying unable to create. Then locks me out after trying a few times to login or create.

I have called 3 times with no help for the website itself. They tell me they are not affiliated with the website and can only tell me my balance and that I have to go on the website to complete the registration process. It's so frustrating. There is no other numbers to call to get help. I have $430 sitting there waiting for me to use and I am unable to use it.

This has been an absolute nightmare that I have been dealing with for the past year. I returned my lease in January 2021. When I returned that car to the dealership, I returned it in perfect condition as it was only used to go to and from work. When I received my inspection report, I saw some very disturbing images. Someone had cracked the windshield and created other very visible damage to my car after I had returned it. When I informed US Bank I was informed not to worry because all I needed to do was provide a letter from the dealership that stated that the car was returned by me in perfect condition without a broken windshield. These were not damages that were hidden as they were very visible because it was right in the middle of my windshield. I went to the dealership very irate because I did not understand what was happening. They informed me that they would provide me with a letter because they knew I returned the car without a cracked windshield. While all of this is going on, representatives from U.S bank have continuously tried to convince me to pay money to cover fees which I have refused to do until the price was adjusted to the damages. Thankfully I didn’t because they informed me today that they will not be honoring the letter from the dealership or email provided( even though they told me they would) because these charges are from damages that were found. What am I supposed to do as a customer? I returned the car in perfect condition and after I did, damages magically appeared on the car. I do not mind paying whatever fees need to be paid but I will not be paying for something that has nothing to do with me. What makes it even more aggravating is that I have to pay legal fees to get this situation fixed because they are also reporting this to my credit in the process. This seems to be a scam to get money from people because it then becomes a situation of your word against mine. I made every single loan payment on time and regularly and continue to be disheartened by this situation and the way this bank is handling it. The representatives are trained to continue to ask for money instead of targeting the problem. I have no problem paying for the fees and charges that are necessary but not for something I am being tricked into.

I closed out my credit card account with US bank on 12/24. During that call I was told that I would need to be transferred to another specialist to close out the account and placed on hold, then to be told no one in that department was available and that they would proceed with closing out my account. I was told there were no charges due and the account was officially closed. I received a letter in the mail today regarding that was account was in collections for $16.52 with an additional $16.52 added in late fee and an additional $2.00 added in interest. The $16.52 late fee was waived and I was told that no interest could be waived by anyone in the collections department. When asked if I could be transferred outside of that department, I was asked, "who would you like to speak to", as if I am an employee and know the names or departments that would be appropriate to speak to. Upon paying the $18.52 I was told that I may received additional charges, despite the account being closed, and when asked why there would be additional fees, I was told not sure but if I do please call back and speak with a supervisor. Stay away from US Bank. I will never do business with them again in any capacity.

US Bank is the worst bank in America. I've been trying to resolve this issue for the last two and a half months. I've spent $50 to have cards expedited to me just to be told my car my account is now closed with no date as to when it's going to be closed just that it's closed and a check will be sent they don't know when it's going to be sent they have no reason to give me as to why it's going to be closed when I go online it says my account is fine my card has been activated says I have funds immediately for use but when I use my card it says decline there's no manager that can help me everyone says they are sorry nobody can do anything his bank has left me stranded in my car for the last 2 months in a winter blizzard in New York City and all I get is I'm sorry I apologize I understand I don't think so this is by far the worst bank ever anonymous take them down and give back the money to all the people that they really don't care about leave it leave a message for them says I'm sorry I apologize I understand. My biggest question is why take the money to expedite a card to an account they already know is going to be closed anonymous get them

I spent $100 on a gift card at frys. The card would let me register it. I called the number in the back after 4 calls and 2 hours of holding, I talked with someone who eventually told me the original card was compromised and he would issue a new one. He told me I would receive the new card in 7- 10 business days. Almost 3 weeks later, no new card. I called the number again and waited another 35 minutes. The guy I spoke with this time said that I gave them incorrect info and he couldn’t help me. Someone needs to resolve this. Us bank appears to be running a huge scam in the consumers.

US Bank Fraud Investigators Lack Professionalism

I retired from a career in law enforcement after 24 years. My retirement pay goes direct deposit to US Bank, where my wife and I have been banking for the last 15 or so years.

I am also retired from the military.

My military retirement goes direct deposit to a Federal Credit Union. We had our credit union account attached to our US Bank account.

My wife and I recently had our US Bank and credit union accounts hacked. Our US Bank account was hacked late on a Friday night, after which our credit union account was hacked early on Saturday morning.

I reported the hacking to the bank and credit union fraud investigators on Saturday morning, after learning we were hacked (fraud claim #C-[protected]).

On Monday morning went to our local US Bank and reported the hacking directly to the manager. I also went to our local police department and filed a police report on the hacking.

I informed our local bank manager and called bank and credit union fraud investigators and informed them I filed a police report.

Within days our credit union and the US Bank Credit Card department refunded the money taken from checking, savings and charges to our credit cards.

US Bank Check and Savings fraud investigators informed us our request to be reimbursed for the funds taken from our checking and savings was being denied.

We received nothing but the run around each time we attempted to contact the fraud department.

We were informed we were not allowed to speak directly with a fraud investigator.

We were informed the investigators based their decision to deny our refund based on the report I made when I notified them on Saturday.

I was informed they weren't aware of the police report I had filed, even though I notified them of the police report number I filed 3 times.

I informed them that since they denied my request to be refunded, I wanted them to charge me for filing a false police report, so I could take them to court.

They refused to charge me for filing a false police report.

I was a lieutenant for 11 of my 24 years in law enforcement. As a lieutenant, I was responsible for conducting numerous investigations.

I would never close out an investigation without interviewing all parties. Involved.

I believe the US Bank Fraud Investigators lack professionalism and now understand what happened to the Key Stone Cops, they were replaced by these investigators.

User's recommendation: Don't trust the Fraud Investigators.

The card is not set up. The card will not activate because of it. Those severe phone calls to customer service and long wait times. they sent another card see what happens. In the mean time no money. My payroll checks are enrolled on that account card and bills attached to it. I will be possible seeking compensation depending on how much of a loss I have to take because of this inconvenience this bank s putting me through.

On 2/4 I went to the holiday station located at 2820 Chaska Blvd, Chaska, MN 55318 to make a withdraw. Twice it said we're sorry your transaction cannot ne processed. Then at 15:52 AM I received a text message saying that $303.00 was debited form my card. I did not receive any money from the ATM machine. I have contacted my card holder about this matter.. If you have any questions please contact me at [protected]. My email address is [protected]@yahoo.com My card number is [protected]

Thank You

Deborah Oestreich

After activating a gift card issued by US Bank National Association and attempting to use it for the first time there was only $1.00 left on a $100.00 card. We attempted to contact the number on the card [protected] on 2/2/22 and again on 2/3/22 and both times were told that their system was down and they could not help us. I feel that I was being purposely misled and that the bank had no intentions of helping me retrieve my $100.00. The card had activity using $99.00 of the issued $100.00 at a Target in California and we reside in North Carolina and have never been to California.

improper closure of account. Lost $17, 000.00 deposit.

I cannot understand this us bank I received a mail by post office that I had a bank account with them and they are reporting federal tax information, unbelievable I never had an account with, yes I had a business about 15 years ago using BBB, ner USA, furthermore they are threatening a person with had coronavirus damaged my longer, a liver synopsis stage 3 almost gone my life in ned of a transplant which no doctors want to take the risk of saved me, and they are threatening me, us bank show me what I got. Can anybody help,

U.S. Bank used to be a great bank, however over the past few years, they have become the same as many other banks poorly run, with poor customer service and racist bankers. Recently I tried to deposit my check thru remote banking and it said it was "over the limit" allowed for a daily deposit. I had never heard of such a thing so I contacted customer service. I was informed that it had to do with my credit. I said my credit is great and in fact it's better than my husband who has no problem depositing his check. Then they said, I would have to be "ran thru the system" to see if I was "allowed" to deposit my check. ALLOWED TO DEPOSIT A PAYCHECK?! I have never heard of such a thing. When I contacted US Bank about this problem the customer service LAUGHED AT ME!
I have come to these conclusions about US Bank
1. If you are a woman who makes good money and has great credit, go elsewhere because the racist a-holes who run US Bank are behind the times. Maybe they aren't aware that women earn money doing more than cooking and cleaning.
2. Their B.S. answer about credit/ and running me thru the system is a call script answer and I DO NOT APPRECIATE BEING PATRONIZED!
3. To the customer service person who laughed at me... Im laughing when I withdraw my funds as I go to another bank.

Been waiting a month for the title to be sent to PA DMV so I can get a license plate. This delay is causing me to not drive my new RV. And possibly canceling my trip south for winter. Seems like you don't have enough help.
Can this be sped up? Thomas Rickabaugh [protected]@rickabaughs.net

I went to the US bank branch inside Safeway on Baseline and 51st Ave in Laveen, Az to have some documents notarized. The person who help me flatly refused to notarize my documents. His reasoning is that since my documents originated in the state of Ohio, and if he ever get a summons for notarizing the said documents that he will not be able to travel on such a long distance to answer the summons. This excuse is somewhat suspect because I've used their notary service before with no problem, same situation and similar documents.instead of providing the service, he instructed me to go to a UPS Store (cost me $3000) for this service. Needless to say, I am really disappointed with US Bank.

This is an addition to a complaint I already submitted, No. [protected]. After talking to Lisa, the branch manager at our local bank, the reason for the closing of our accounts became more apparent so I wanted to update my previous complaint.
Several months ago my husband made four withdrawals of cash from our account, three for $9800 and one for 3800. Apparently at that time, according to Lisa, the branch manager at our local account, some form indicating the reason he was withdrawing the cash needed to be filled out for the Bank's purposes. The Bank did not indicate that to him nor request that he fill anything out on any of the four occasions. Apparently if that form is not filled out for any open account out at the end of the year, the Bank has to supply that information of noncompliance to their regulating agency. (Not sure who that is.) Instead of admitting that he was not requested to fill out the form to provide to the Bank, the Bank just closed the account so that the forms weren't needed on that account at the end-of- the-year reconciliation as there was no open account.
As backup, my husband pre closing of the account was sent an unsigned "Know your Customer" letter. When he received that letter he went to Kellie, the assistant manager at our local branch, and asked what information they needed. She indicated she would get in touch with corporate and let him know.
After that he did receive a phone call from a purported Bank employee requesting his Social Security number and bank account number. He refused to supply it over the phone and again went to Kellie in person. She indicated there was no information needed.
Subsequently both our checking and savings accounts were closed to the tune of over $200, 000. To date, over a week later, we still have not been able to cash the check from our savings account of $130, 000 as the Bank doesn't have that money on hand.
Lisa indicated her Bank should have requested the forms be filled out when my husband withdrew the cash and that she would be doing some "training" of her employees.
We had bouncing checks as we had paid bills from the checking account. I will say in the Bank's behalf, they did manage to come up with enough cash to cash the $66, 000 checking account check so we had some money for Christmas.

My husband and I had three accounts at US Bank, a checking, savings, my business account (we also had a home equity line of credit). Approximately a month ago my husband received a "Know your Customer" letter. He took the letter to our local bank on Prairie Avenue in Cheyenne and spoke to the assistant manager asking what information they needed. She indicated she would send an email to corporate and let him know. After that my husband received a phone call from a purported US Bank representative asking for his account number and SS number. He refused to provide this over the phone. (As a side note, my US Bank credit card has been compromised approximately this same week.) He again went to the local branch, talked to the same assistant manager and she indicated she had received an email from corporate and there was not information needed. Yesterday US Bank closed our savings and checking account to the tune of $200, 000. We have no idea where the money is, can't get any information about that. We are in the process of trying to recreate the account to fund any outstanding checks since we cannot look at the account to see what's cleared, and open a new account with no money to open a new account with and it's two days before Christmas. This is lousy customer service. At this time when we're all struggling with national issues and the personal issues that arise from that, to treat your customers like that is unfathomable. My husband, who is 67 years old and still uses a flip hone, talked personally to your representatives twice about this issue and was assured there was no problem. This was certainly not done in the Christmas spirit with an eye toward having a happy customer.

12/15/ Zebvetta Owens called to ask questions about auto loan and the male thats named kaleb answerd and didnt have all the facts so he got an employee teller named tina to assist they were very rude stating there ppls on lunch break and the question I wanted to know they couldnt assist me because they was the only 2 tellers, before tina stated that she was very rude I stated that I have a realia card, she went on with thats not an acct in a rude manner right after my application was denied, I have exceptional credit. they didnt even take my name at all. but when I called 1800 number they then took my name

November 27 I walked into us bank with a 138, 000$ cashiers check from Bank of America. I am elderly so I have a caretaker I was going to put her on my account but she decided against it. So the banker had already gotten her address and put her address down so now they are saying I need to verify my actual physical address before they wil release my money. I need my money to live.