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Dear Customer Service Team,
I hope this message finds you well. I am writing to bring to your attention an issue I encountered with a recent deposit I made at one of your ATMs.
On September 22, 2023, I deposited a check for USD 3,000 into the ATM located at Montana State University in the Strand Union building. The deposit was confirmed at the time, and I received a receipt as proof of the transaction. However, later in the evening of the same day, I checked my USbank app only to see that the check was reversed and the funds were no longer credited to my account.
I request your assistance in resolving this matter as quickly as possible. I have reviewed the notification, and it did not provide a specific reason for the reversal. I have attached a copy of the deposit receipt for your reference.
It is crucial to clarify the situation promptly, as the funds are significant to me, and this situation has caused me considerable concern and inconvenience.
Could you please investigate this matter and provide me with an explanation for the reversal?
I kindly request that you keep me updated on the progress of this inquiry and provide a timeline for resolution if possible. You can reach me at [protected]@gmail.com if you need to contact me for further details.
Thank you for your prompt attention to this matter. I appreciate your assistance in resolving this issue swiftly.
Sincerely,
Kingsley Osei Bonsu Abunyewa
[protected]
Desired outcome: The reason the check was reversed and the way forward.
