US Bank

U.S. Bank Lease obtained on 2007 Porsche Carrera. At end of lease period, lease inspection revealed $746 in "excess wear and tear" charges. These included some scratches along the rims, and scratches on the underside of the car, barely visible stone chip on the windshield, etc. I have had similar, what I consider normal wear and tear on previous BMW's at lease end. BMW Financial Services did NOT nickel and dime (and quarter and dollar) me at the end of the lease, even when I was returning a BMW without leasing another BMW (giving them no incentive not to nickel and dime me). Of note, the Porsche was returned with 6000 miles less than the 36, 000 mile lease allowed. Of course, there never is any credit for coming in under mileage, but perhaps U.S. Bank shouldn't nickel and dime the customer so much.
My recommendation is that if you are going to lease a vehicle, think twice (or ten times) before using U.S. Bank.
I do not know if this is as much a complaint against US Bank, as a recommendation to lease a BMW through BMW financial services. Although my Porsche was nice, my BMW's have also been great and the leasing through BMW FS has been much more straightforward and honest, especially at the end of the lease.

U.S. Bank is definitely ripping off the lease holders. They claimed my windshield had to be repaired or they would charge me for a new windshield. I took the car to the best auto glass shop in town as well as the Nissan dealer. Both could not find any damage and said there was no damage or need to repair or replace it. Nissan forced me to buy a new windshield. They also said it has chips in the paint on the front of the car - is this not "normal wear and tear?). The dealer said they had never seen such a picky leasing company in all their years. I spent about $300 to fix that "excess wear and tear." A good lawyer should initiate a class action lawsuit against U. S. Bank as I'm sure there would be a lot of people with excellent evidence of unjustified charges.

I received in the mail today a letter stating that I won a lottery for $65, 000 US dollars and enclosed was a check for $3, 985.00 which I am asked to called a Mr. Bryan Scott at the above number to verify my information and to tell me where to send $2, 850 from the check to pay for taxes on my winnings. I am angry and discussed with these people. On last Friday, September 10, I received a similar letter and check for $4, 800 and the winnings I am suppose to receive by carrier in the amount of $450, 000. I am glad that I do pray and seek God in all matters of my life and sense that something was not right. I research on the internet on this morning and discovered that these scammers are using real company's name and bank names with routing numbers and looking authentic. How can we stop them? I want to put them under the jail and let them rot for what they are doing to people.

I had opened a small savings account to secure a more favorable price for safety deposit box rental. Probably should mention that I also had a checking account at this bank for approximately 30 years. Great bank when it was local but after a mind numbing rush of name changes it had devolved to US Bank. And, it was right around that time that the turnover of bank employees started to see a significant increase. And, today, it's probably not at light speed but it seems to be getting closer ... Not without reason I'm sure!

So, I finally figured that it was finally time to deal with a truly local bank. Did so, set up a savings account, got a lock box (considerably lower rate) and transferred my savings to the new bank. MINUS, however, the $55 box rental that was deducted from my account LESS THAN 24 hours before canceling the account. Upon asking about a refund I found there to be no one in the bank that could make a $55 decision. Got a call about two hours later and was told "It's not our policy" to make a refund and there was nothing that could be done about it.

Bottom line? I got down on my knees and gave thanks that I don't have to work for a company like that!

Never have I seen such poor customer service and mismanagement! USBank, unfortunately, holds the lease to some restaurant equipment we leased a few years ago.

This past spring, my husband and I decided to pay off the lease and be rid of this shady company. It is now September, and because they have so grossly underserved us and mismanaged our account, we are STILL trying to get them out of our lives!

At various times, they have refused to give us information about our account, refused to show where Property & Sales Taxes have been paid, refused to even communicate with me.

From what I have been able to glean, they have:
(1) Used the wrong address for our business.
(2) Overcharged us for Property Taxes.
(3) Refused to send statements to our accountant for the property taxes we paid!
(4) GROSSLY overcharged us for Sales Taxes.
(5) No concept of what TAX-EXEMPT means.
(6) Sent Property & Sales taxes to the WRONG CITY & COUNTY!
(7) Told me they would "only speak to my attorney."

Gee. I thought I was the one who would decide when to enlist an attorney. What's so horrible about transparency? uh. Unless you have something to hide?

One would think that if you are in the leasing business to small businesses, you would be knowledgeable about what equipment is tax-exempt and what equipment is taxable to the business. Oh. And you would know the difference between being tax-exempt and paying sales tax on sold goods.

If it's not too late, avoid them at all costs.

I have been going thru a difficult time since losing my roommate and have been trying to get US Bank to work with me for a couple of months to lower my credit card payment from $225.00 t $175.00. They refuse and won't even let me speak with a manager. They will not give me a manager's name or telephone number. I have paid (on time) on this account for approximately 25 years. I could have declared bankruptcy and not paid the debt at all but have refused to do that. I am sure they want me to be late on my payments so they can increase my interest rate. The CEO states that "Throughout its history, U.S. Bancorp has operated with a tradition of uncompromising honesty and integrity." That is difficult for me to believe.

I have tried unsuccessfully since July 23, 2010 to resolve a very simple matter to obtain a lien release from US Bank, corporate office in Wisconsin.

When Other financial institutions share their disdain with working with this bank and after reading numerous customer complaints about the customer service and loan departments, I am not surprised that I had the experience I had.

It seems that many people don't know how to escalate their problem to the upper management of US bank.

I would like to share this information that is public knowledge for those frustrated by the lack of common courtesy and integrity that seems pervasive in these departments when asked "who is the president of the bank and how can he be reached." There is one obvious solution. Take our business elsewhere.

US Bank incorrectly charged me with $112.50 in overdraft charges. I call the customer service line for assistance. The Rep. did see the charges were incorrectly charged to my account. I asked the Rep to remove the charges from my account. The Rep informed me she was unable to remove the charges and I would have to go back to the bank where I opened the account. I informed her I no longed lived near the branch and was there any other way to resolve the issue. The Rep told me the only way I could resolve the issue was to go to the branch. I got the issue resolved after having to make a 115 mile round trip drive to the branch where I originally opened the account. THANKS US BANK FOR MAKING ME DRIVE 115 MILES FOR YOUR MISTAKE! CAN I CHARGE US BANK FOR MY GAS AND TIME.

We took out a mortgage loan on a rental property of ours. Actually we had several with US Bank. When we decided to sell some of our properties, we went to the closing and found the bank had assessed a $13, 304 prepayment penalty on a loan of $123, 000. Now we also sold another property the same week that still held a mortgage of $73, 000 and the prepayment penalty of that loan was $250. The loans for both those properties were opened on the exact same day and sold a week apart. We were appalled that there could be such an enormous difference. I talked with the US Treasury and several bank executives, but with no luck. Warning to anyone dealing with US Bank, be sure there are no prepayment penalties.

I was employed by a start up LLC as an office assistant. I have not worked for that company for a while. But since I was the one that dealt with the bank they are punishing me for the delinquency of the previous employer. US Bank credit card department is fraudulently claimed that I have authorized them for such deduction, when I refuted their claim they changed their tune and now they are saying they are legally allowed to get money from my account for my previous employer's past dues.

I thought the LLC's are made for protecting people from personal liability. I did not even have any share in that company and and only handled their accounts, unfortunately I have bank account with US Bank and they are taking illegal advantage of this fact.

I need some advice, do you think I can file a police report for fraud, because they are dong it without my authorization and any court action.

I signed up for the program they were offering that automatically transferred $25 from Checking to savings each month. After realizing that they hold checks for way too long and going out of town for 10 days and getting hit with hundreds of dollars of overdraft fees, I decided to take my business to Chase. I kept my US Bank account open however, and left $15 in checking. July 1st came along and US Bank took it upon themselves to continue the savings transfer program even though I didn't have $25 in my checking account. They overdrafted my checking account and transferred $25 into my savings account. They then charged me a $25 negative balance fee. The kicker is that the month before they apparently did something different with the transfer and my savings account ended up being -$25, so the $25 that they transferred over just went to pay the negative balance that they created the month before. US BANK IS DETERMINED TO STEAL THE MONEY OUT OF YOUR ACCOUNT AS FAST AS THEY CAN! Read all the other posts that say the very same thing. When you question them on the wisdom of overdrawing a checking account just to transfer money to savings, they reply with a smug letter explaining how hard they work to meet stringent quality standards and exceed customer expectations. Horrible company...even by banking standards.

I made an ATM deposit and withdrawal at 11:45pm on the 28th, but says posting on 29th of June, . Before I left, I looked online and saw that transactions that I had made on the 26th but posting on the 28th had cleared, nothing pending and still had money in bank. The next day, there were 3 overdraft fees and question marks beside the previous transactions. There was nothing negative until after the NSF's. The following day two more NSF fees. I went to branch and although the employee agreed with me, the manager said that she would not reverse them and stated that they affected the other transactions even though I had enough money to cover them. States that they held $50 of my deposit until following day. I was told that a deposit made in ATM was not posted until next day and also told that the deposit for $150 only gave me access to $100 until it posted. Seems like the computer had it right but the employees made it logical for the NSF's. How can a transaction that happened a day after everything posted affect the account when it wasn't negative? I could understand the last two but nothing before that. I'm an Inventory Controller and numbers person, there is no logical explanation for what I am looking at and have also printed for proof. They have taken $187.50 out, making me short on my rent. I have been a customer of US Bank for 7 years and have caught them in so many errors that I watch my account daily. This is bad business to say the least! I also called their 1-800 USBANKS number today and was treated rudely and told that there was no way that I could dispute this action. Are they right or can you help me?

US Bank SUCKS! Two unrelated experiences in recent weeks show the bank has no problem exploiting their customers for fees. The latest one involves my daughter where a US Bank teller deposited funds into the wrong account (we specifically asked for money to go into the account tied to her debit card). We informed our daughter of the deposit we made and, based on that information, she subsequently used her debit card which over drew the account. I consider US Bank’s actions particularly egregious in two areas. First, the bank refuses to accept any responsibility for the teller’s error. Second, the bank allowed repeated debit card use for several consecutive (seven) days, rather than declining the transactions. The entire time the account had a negative balance, made all that much worse by exaggerated overdraft and negative balance fees. After some investigation, this appears to be common practice for branches on or near college campuses (my daughter is a student at SDSU). I consider these actions to be unethical and borderline criminal. I will never conduct any type of business with US Bank again and will take every opportunity to share my displeasure regarding US Bank to anybody who will listen.

Where do I start?

First off I was with Cal National Bank before they were taken over by US Bank, and I will state that I had never had the problems nor the fees charged to any of my accounts with any bank than at US Bank. Thats saying a lot considering I use to bank with Washington Mutual before Cal National and they were horrible.

When US Bank First started to continue the business of Cal National Bank I asked my the service rep. at my branch if the account that I previously had with
Cal National was going to remain the same as the current account at US Bank, considering that bank policies vary between institutions? The Rep. said that the account is the same and would be handled the same. This is to say the least was a lie to keep my business. In the past four weeks I have had checks bounce (the first time in my life) outrageous overdraft and Non sufficient funds charges, all with out my account actually being in the negative. yes they charge overdraft fees on account activities that have not yet hit your account. so wile a pending transaction means funds have not yet been released they already charged your account the overdraft fee. Some say that is standard practice but every time a Pending transaction made my account negative, I would transfer funds from a savings to the negative account before the pending transactions were released therefore my actual account balance never hitting a negative marker.

If this isn't enough when you try to talk to US Banks Customer Service. they act like your a thief trying to steel your own money from them.
I give US Bank's Customer Service a big Fat "F". They are very unhelpful, very condescending and leave you with irate and insecure feeling about their
institution and your money.

DO NOT SIGN UP WITH US BANK AND IF YOU ARE CURRENT CUSTOMER LIKE ME, DO LIKE ME AND RUN!

U.S. Bank has the sleaziest marketing practices. When my daughter was 18 she signed up for 2 U.S.Bank accounts at an all day rock concert. they were giving out free tee-shirts. She kept getting letters from U S bank for several years with a statement. Finally when she was 21 I called them and threatened to sue them if they did not cancel both accounts. They only cancelled one so I had to call them a few months later to cancel the other one. She never even received the credit cards for the account, but they sent her cash advance checks.

This Sleazy bank markets to 18-25 year olds at Rock concerts, and College weekend parties when they are loaded and/or drunk. Lots of these students and young people are not in any condition to legally consent to U.S. Banks terms and agreements. I am a lawyer and this disturbs me.

Due to theft, I'd closed one acct., opened new, told it was protected. I told all authorized vendors of the change. One put through unauthorized charge on old acct and bank charged me on new. US Bank management at this branch called me at 8:30 a.m. and reamed me about notifying vendors, which I'd done. They hit me with NSF so when I told them, after much hostility from them, that it was wrong and they needed to work their magic and fix the charges, they closed my account, without notice... leaving my disability check (only income and they knew it!) with no direct deposit options.That put my rent, medical, etc. at risk! They were rude, harrassing, and charged every time they had a chance for anything they could...even when they didn't put cash deposits in the account on time. What a mess with this bank. In Ohio and NV where I banked but especially the Ohio office.

Signin for an account wit us bank is like signing for life penalty.

Opening an account with us bank is the must horrible mistake to do.

While I had deposited $8000 to my us bank, I spent $2 at starbax about all must a month later. They charged $2000 over draft fee….

Why?

I was not supposed to use my account for 30 days, because my account was a new account. That is what they told me…

Us bank sucks account holders money with reasons they create. If you have an account with us bank, no meter how you do, what you do, us bank will find a way, find a reason to suck your money.

Us bank is crock, thieve, robber.

They did this to me when I made my banking on internet:

Yester day using my papal account $320. The system said ups, it did not go thru this time, try again. One or two minutes later I did the same thing but, this time I tipped $324 instead of 342. Continue reading, see what will they do to me…

An hour later, I checked my account online. And found out that both, $320 and 324 has gone thru. I called their 1-800- number and spoke with many of them but they did not want to help me. So I asked if I could talk to a supper visor.

Finally they passed me to supper chiter.

The super visor mr taior morgan.

I asked him to stop the $320 transaction but let the $324 to go thru.

He said: we can not do that.
I said: this is my account. I should be able to decide what to do with my money.
He said: mmmm, ok, we can do that but, it has a fee to stop a transaction.
I said: how much is that:
He said $30.
I said ok. Please go ahead and charge $30 from my balance and stop the amount of $320.

…….

This is what they did to me.

They charged $30 for stopping one transaction but, they did not stop. So both $320, $324 went throe. This morning I checked my account again. I found out that my account showing -$70 over drown and they have started charging $37 per day over drown charges. I may end up paying 1000s $s until I recover from the overdraft fees. To do that I need to find money to deposit to my account for cover all my (-) negative balance coursed by daily $37 overdraft charges…

They did this kind of tricks to me several times in a year. I believe so far I have paid about $3, 000.00 overdrafts fee.

They take advantage of every one like me and especially latinos, because the regular banks would not open and account for us. Us bank knows this and they take advantage of people…