US Bank review: Fraud department

We won a settlement of over $300, 000 and used U.S. Bank as the babk to trust with the wire transfer and checking/savings services. However, we have been without access to the money ever since. A freeze was first placed on our debit card. We were told to speak to a certain individual, yet that man does not answer nor does he return our calls. We want to close our account as it is not a secure feeling to have our Money being handled by a company who won't allow us access. At first, we were thinking positive as it was good to know they were looking out for our best interest. But the feeling very quickly was replaced by fear as we went through the multiple customer service agents who had no authority to redeem our situation. We are not at all happy with this money being handled so irresponsibly. We get it. Suspicious activity should never be ignored. But what does not make sense is why there is only one person who can give us permission to spend, send or make any rightful transaction. He does not return calls or even pick up his phone. We can't even close our account?. This is feeling more like robbery than a service . A wrongful death settlement is not an award. We feel like it is way to spread the spirit of my mother. And for you to refuse us access to this money, you are, in reality, preventing us from insuring my mother did not die in vain. Your company is absolutely appalling in how you treat your new customers. My husband has just received another call, telling us they were, yet again, unable to transfer our money to our new bank. He was yet again told to get a hold of the same individual. Today is Friday. The individual is not working and won't be working again until Monday. All week we have been refused money. They didn't ten thousand wired to son in California. But they are unable to close our account? We have even had our lawyer confirm these funds. There soothing we aren't willing to do. But it is obvious that there are many things u.s. Bank will not do. One being, they won't let us have access to our money. This is absolutely wrong and I assume, it must be illegal. We did not give permission to take control of our money. We simply needed you to do what banks do. I will definitely be letting everyone I canposdibly can, that U.S. Bank is an absolutely wrong choice to trust for any banking needs. Fraudulent activity, btw, was not done. And if you want the truth, there is no history therefore how can you possibly make such a decision. It's time of corona virus. Do you really believe it's acceptable for a bank to punish they're clients ? That's how it is. Suspecting fraudulent activity SHOULD NEVER disallow a client from they're finances. Especially when an epidemic, nationwide is in effect. You should be ashamed. We are now broke and have to go without food and other basic needs for another FOUR DAYS!. Can you go without food for four days? What would you do if someone prevented you from making basic survival purchases for you and your family?. I can confidentially say that you would not tolerate such a thing. We have no choice but to experience it. And this has me so completely helpless to provide for my family. All due to one person suspecting fraudulent activity. This is horrible and my wife is in tears. I dont know what sense it makes to punish your customers ike this. NO FRAUD HAS BEEN DONE !. The money is legitimate and your fraud guy is suspiciously absent during his scheduled time to be working. I want to get my money as far away from your bank as possible. I will be contacting a lawyer as well.