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1.5 833 Reviews

US Bank Complaints Summary

112 Resolved
721 Unresolved
Our verdict: With US Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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US Bank reviews & complaints 833

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J
7:30 pm EDT
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US Bank Customer service in 24 hr. Operations banking

We are a very unhappy customer from the Union Bank transition. Your bank in nearly 3 wks time and speaking with at least 15 different employees, could NEVER get us set up to use Quicken Deluxe on Direct Connect. We had to talk to a different person each time, and had to start the sago over each time. The one employee who is causing us to write this review is Joseph M Ramirez. He started out to be helpful (even though he did not call when he made the appointment). He asked us to perform multiple tasks which never worked and on our last conversation, was one of the most rude people ever dealt with. He was unwilling to go any further with the connection, stated that he could see from his end that we were connected to the bank and insisted that it was a Quicken problem. We explained that another employee actually was kind enough to do a 3 way conference call with Quicken, to which Mr. Ramirez stated "that he obviously went beyond his job duties, and probably should not have".

That was a shocking statement for one of your employees to make. He then stated that there was no more he could do for us.

I then called Quicken who stated that US Bank has a "bug" in the system and until it was fixed, we would not be able to use Direct Connect.

I then placed a call to Wells Fargo Bank and within less than 10 minutes, we were set up with them on Direct Connect. Further proving that there is a problem with your online banking services. As a final note, we were given the name of Lawanda Hangston as his supervisor. We contacted her to ask for assistance and never heard back from her.

Desired outcome: For the leadership and decision makers of the bank to recognize that there is a serious problem with the online banking, causing us to leave the bank.

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1:48 pm EDT
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US Bank Cash deposit at the atm

On July 3, 2023 I made a cash deposit of $1994 and there was an ATM error resulting in my funds not being deposited. The ATM printed out a receipt with a phone number to call to resolve the issue. I called the number and was informed it could take up to 10 days for the case to be reviewed and then approved or denied. This was my rent money that was not deposited and is now past due. I have not received an email stating that I have made a claim, I was told they will mail out only the results of the claim. My landlord has said they will start the eviction process if I do not provide proof there is a claim open with my bank. I cannot wait for it to come in the mail as by the time the 10 business days are over and then it is mailed out the eviction process will have already started. I will now owe late fees and possibly court fees if I do not have some kind of proof that there is a claim, or if my funds are not deposited into my account right away. Every number and person I have contacted has been unable to help me.

Desired outcome: My funds to be deposited including the late fee I am now being charged and the cost to cover court fees if it should come to that

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9:27 am EDT
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US Bank I am unable to reach a customer service agent regarding a garnishment

A garnishment was sent by the State of Kansas on 5/5/23 to U.S. BANK. N.A., 5065 WOOSTER PIKE, CINCINNATI, OH 45226 on a Michael Dandurand. 17C3272. We have not received the Answer of Garnishee and I have been unable to contact anyone regarding this matter. I need to know if you received this Order for Garnishment and if Mr. Dandurand's account has been frozen.

Desired outcome: Please contact me at cheryl.[protected]@ks. gov or by phone at [protected]

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8:25 pm EDT
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US Bank Account management/withholding deposits

May 23, 2023, two checking accounts I maintained were closed. 5 days later, I was sent the ending balance from both accounts in the estimated amounts of $17.00 and $366.00. The cashiers checks were for the ending balance from the checking accounts Upon the closing of the 2 accounts, via the telephone contact center, I repeatedly inquired about the deposit to be made in the account. The disclaimer was provided verbally that any deposits made to the account after it closed would be immediately returned to the sender.

June 1, 2023, I entered into a US Bank branch location, 2222 E Camelback Rd, Phoenix, AZ 85016, made a $300 cash deposit with a teller in order to open a new checking account. The first issue is that when I look at the initial transactions, they do not begin until June 5, 2023. Next, in reference to the direct deposit made by AZ DES, it was actually to go into my account at Bank of the West. The end result, US Bank held my funds without my consent and then deducted what was the reversal amount for the third provisional credit from funds that should not have been held for 7 days. Then to reverse a provisional credit based off the fact of the dispute form not being complete and returned to the claim adjuster. To date, I still have not received it.

So as of June 1, 2023, the account ending in 0131 is the recent account. more recently, transactions are not in the place they should be (SEE ATTACHED). I mobile deposited $250 on 6/27/2023 and also another personal check from another bank to my account. The first check cleared and I was in the green with the account balance. Then on 6/28/2023, all of my transactions are out of place. It is appearing to me that someone is doing something wrong and Going into the US Bank Branch locations, 2222 E Camelback Rd. Phoenix, AZ 85016. I was mocked by the other tellers while I was in conversation with the US Branch Manager, Sam Miller. The Branch Manager was very rude. condescending, he was rushing me to get to the point and over talking me. The US Bank branch manager showed no customer service skills by listening, instead I was mocked ridiculed by the other tellers in the bank that particular day. The US Bank Branch Manager was the last result of resolve as to the errors on my account. While in the branch I was never informed that another hold was placed on my account. All of this leads back to my money being taken by US Bank. I would like to file a formal complaint.

Desired outcome: My desired outcome is to adjust the account and place back the money that has been taken from me.

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6:27 pm EDT
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US Bank Fraudulent charge

In early 2022, I was planning a trip to the Maldives. I searched airfare on several occasions, but did not purchase tickets. On one of those occasions I evidently used my US Bank card to put tickets on hold. Again, I did not purchase the tickets.

Eventually I did purchase tickets on Etihad Air, using my PayPal account. The transaction and posting date shown on my PayPal statement is 01 FEB 2022. My booking reference was HCSSLV. Ticket numbers were [protected] and [protected]. My eTicket receipt, issued 28 JAN 22, clearly shows payment was made via PayPal. The amount on the eTickets ($824.37 each) also matches the amount shown on my PayPal statement, $1,648.74.

Sometime later I discovered my US Bank card had two charges from Etihad Air for $748.61 each ($1,497.22 total). The transaction date was 06 JAN 22 and the posting date was 18 JAN 22. Both those dates precede the date I actually purchased the tickets. Furthermore, the amounts do not match the amounts shown on my eTicket receipt.

When I discovered the obviously erroneous charges (really a single transaction), I contacted both Etihad and US Bank. The consensus from both parties was that I should dispute the charges with US Bank, which I did. I eventually received some paperwork from US Bank asking me to explain the situation and provide details. I did that, too.

For some inexplicable reason, US Bank opened two separate cases and sent me two sets of paperwork every time they wanted additional information. This was nonsensical, since I made a single purchase (as shown on my PayPal statement), but I obliged and completed both sets each time, always returning them in the same envelope.

On 02 November 22, US Bank issued two provisional credits for $784.61 each. I assumed this would be the end of the matter, and of course it should have been. The mistake had been rectified.

Sadly, I was mistaken in that assumption, because on 03 APR 2023, US Bank reversed one (but not both) of the provisional credits, again charging my credit card $784.61. When I called to inquire why, I was told it was because I had not submitted the paperwork on time. That is patently false, since I returned requested paperwork in the same envelope, so either both sets were in time, or neither were. (Though I reiterate it makes no sense for there have been two cases in the first place, since the charges stemmed from a single alleged purchase. A purchase that was never made.) Furthermore, it is completely illogical. If the charges had been legitimate--they clearly were not, as all documentation proves--both provisional credits should have been overturned.

I have communicated with both US Bank and Etihad many times about this matter over the past months. It should have been a very simple matter to remedy. I was charged twice for one set of airline tickets. The correct charge was to my PayPal account. The charge to my US Bank card was erroneous. All documentation and every analysis make this clear. US Bank's claim I did not submit paperwork on time is merely an excuse to keep money it is not entitled to.

Desired outcome: Reverse the reversal of the conditional credit. In other words, credit my card the $784.61 charged on 03 APR 2023. Also credit any related finance charges.

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8:59 am EDT
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US Bank Banking/Disputes

May 23, 2023, two checking accounts I had thru US Bank were closed. I was mailed the ending balance(s) to both accounts via cashiers check. June 1, 2023 I went to a US Bank Branch location in Phoenix, Arizona to make a deposit on a new account opened. More than a week passes for me to find out that US Bank had accepted an ACH deposit from the state of Arizona to the closed account without my authorization and also that the money was held for 7 days without any notice or communication to me. June 10, 2023, I randomly recieved the incoming deposit in to the new account established. Only to have the money deducted. I was informed that 3 active disputes opened in the previous account and because I did not return a dispute form (which I never received and was sent to the wrong address), the provisional credit given was reversed. US Bank reached into my new account and took the money. Although I have done my best to communicate with this bank, I have had no help in fixing this situation.

Desired outcome: I would like for my money to be returned to the account and for the person responsible for this entire mess to be held accountable for their actions.

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Update by Aisha Harding
Jun 30, 2023 7:39 am EDT

A more recent complaint will follow this. PLEASE SOMEONE TAKE NOTICE AND FIND THE ERROR THAT EXISTS IN THIS SITUATION. I do NOT bank to pay the bank or to have the bank take unauthorized funds and conducting other detrimental errors within my accounts with no recourse.

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7:47 pm EDT
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US Bank Customer Service

For some reason our account is tied to 2 user names etc. We were assured 5 years ago that this had been fixed. Today again I could not make an auto pay date change not could customer service help me. Larry and Paula Kurtz--paula.[protected]@gmail.com. Also I just tried to schedule an appointment at our local branch and that would not work. We have had our accounts with US Bank for over 50 years.

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8:05 pm EDT
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US Bank Wealth management lost money

I have an investment account and decided to close out the account to pay on the purchase of a house. I started inquiring on how to have it transferred to my checking account early May 2023. On May 24, 2023 I asked for the transfer to my checking account which is also at US Bank. They said they would sell and transfer to another account and then it could be transferred to the checking account, which the process should take 4-5 business days. I called may 30 to follow up and was told to wait a day or two. June 1 they said it should be transferred June 2. The money appeared and then disappeared twice. Now the investment category is completely gone. It had shown the $$ as an ACH transfer and another called bank sweep. Now that information is also gone from my account. Yesterday, said it would be today. Today they now say it will be tomorrow. One person said it was a glitch and another said it was sent to an invalid checking account. This is causing undue stress; I've had 2 strokes and feel like I'm having another. The closing on the house is next week.

Desired outcome: See my money in the checking account tomorrow.

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11:27 pm EDT
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US Bank Promotion for opening a new business checking account

The very first complaint I read on this site about US Bank was exactly the same as my complaint.

Here are my specifics: Based on a promotion that I received in the US Mail, I made an appointment with my local US Bank branch to take advantage of the promotion.

I opened a business checking account on February 15, 2023 with $3,100 dollars. The promotion stated that a $3,000 balance had to be maintained in the account for 60 days and that within 45 days after that, US bank would deposit the $500 promotion for opening the account. The $3,100 has been reduced to $3086.02 at the time of writing this complaint (May 25, 2023) because of monthly service charges which were not revealed to me when the account was opened. I have waited for almost 45 days for the promotional deposit to be made, but it hasn't happened yet. I spoke with Tamara.[protected]@USbank.com who assured me that everything in the account looked OK and that I should be getting the $500 anytime now.

Since I haven't seen the $500 deposit in the new account, nor heard anything back from US Bank, I decided to google for more information and am now filing a complaint with your company to assist me in getting this resolved.

Just like the other person stated, I am getting an uneasy feeling that the US Bank is not processing this promotion in a timely manner, leading to suspicions of Fraud or Scam.

Desired outcome: To have the monthly service charges reversed and redeposited in my account, and the $500 promotion be deposited to the account as well. You can contact me at my registered email address if additional info is needed.

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You suck more
potrero, US
Jun 19, 2023 7:12 pm EDT
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There are about6 others with worse problems to union bank to us bank transfers. That have it worse than I.

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7:17 pm EDT

US Bank Fees and promotion

I opened account 3/7/2023 with $3,100.00, followed by online account set up
I was told that in 60 days a $500 promotion would be added.
I was also told and reassured that there would be no fees with this account!
The promotion was not deposited as stated in contract.
A fee was charged after banker assured me that there would be no fees for my account.
On 5-23/2023, I spoke to a bank representative on the phone and she refused to credit my account with the erroneous fee and stated that it takes 60 days to deposit the $500.
I am suspicious of fraud and would like this resolved asap.
Thank you.
[protected]@yahoo.com

Desired outcome: fee credited back to accountdeposit of $500 promotion as stated by Joey at US Bank in Santa Barbara and contract

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10:50 am EDT
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US Bank Consumer auto lease

Since my auto lease was offered to me by my local Jeep dealership in San Angelo, Texas, I was told that US Bank passes the new for 2023 Inflation Reduction Act $7500 Plug-in Hybrid Electric Vehicle (PHEV) tax credit to its leasees. After signing the contract, I forgot to look at the line items of my lease contract and was shocked to NOT see the $7500 in the residual line, where my dealer's Finance Manager, Coy, advised me where it should be. I immediately called US Bank's leasing department asking for clarification and of course, proof in writing that the $7500 in indeed within the residual value line. I have been given the run-around for three weeks now. I have asked for supervisors and even spoke to the "dealer" option in their call tree. No one, and I mean no one, has any domain expertise in leasing, which is shockingly frustrating, as one can imagine. How can a leasing department of a publicly traded firm not know almost anything about how their leases work and when coupled with ZERO expertise in the $7500 tax credits for the new legislation, it is a recipe for me hating my decision to ever do business with this bank. I feel like I have been misled by this bank, and possible fraud is occurring here. US Bank is telling its dealership network one thing, but when pressed to prove it in writing by a consumer, one runs into a brick wall of finance opinions and inane obfuscations. I am at a complete loss as to what to do now, since US Bank and its leasing department has been no help and additionally, keeps offering misinformation, such as telling me to ask my CPA for any new state tax credits instead. Their lacking of basic PHEV/EV tax credits is ludicrous since they are telling its dealership network something totally different. Pleas help me.

Desired outcome: I want US Bank to prove to me, in writing, that the NEW 2023 Inflation Reduction Act (IRA) PHEV $7500 tax credit for my 2023 Jeep Grand Cherokee PHEV is indeed included in the residual value.

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4:03 pm EDT
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US Bank Successor in Interest recognition for account [protected]

I am writing for a resolution to my complaint. I have been struggling with USBANK. In December of 2022 I received a default letter for a HELOC loan that was in my ex husbands name he was the only one on the promissory note. However in March of 2022 USBANK filed a lien against my home as a result of this default for a loan I did not know remained open and was attached to my property. On your website there are instructions for uploading and providing documents for asserting and being recognized as the successor in interest due to divorce and I have provided USBank my divorce decree, my Certificate of Title number 81133 and a Summary of Real Estate Disposition Judgement. On March 31, 2023 a payment was made through your portal for the HOMEHELPMN program and you received $37,006.82 on my behalf to stop my home from going into foreclosure. USBank will not upload my documents so I can get statements and other documents and information to keep this loan current and to have a record of the status and transactions.

Desired outcome: I would like an apology. I would like to be recognized as the Successor in Interest immediately and the documents be uploaded that were provided to [protected]@usbank.com Lisa Clark

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Frustrated Heir
Des Moines, US
Aug 16, 2023 1:11 am EDT

My mother had a HELOC with US Bank. Subsequent to getting the HELOC, she transferred her home to herself and me as joint tenants. After she had a stroke, after receiving 2 separate copies at two different branches of the bank of her financial power of attorney, after her death, and even after having received the death certificate and copy of deed, have refused to speak with me or recognize me as the successor in interest. They filed for foreclosure, and I submitted all the documents for loss mitigation, but it was discarded (that is the wording I was told from a bank rep, so I assume they just threw it away) and the file noted that I wasn't a successor in interest. I have never notified of their determination in writing. Yet I don't understand how they won't recognize me as the successor in interest yet they included me as a defendant. I tried for 3 years to talk to them about the HELOC and am only closer to losing my home rather than coming to a resolution with them. I've tried to find an attorney to help me but can't seem to find one willing to fight US Bank and was just told "good luck."

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6:55 pm EDT

US Bank Customer service

Worst customer experience I've had in years! I drive out of town to the nearest branch Delphos OH, and there was one manager, one teller and one customer. The teller had me come to his window, right beside the manager, and I explained I wanted to open a $235,000 CD. He said he wasn't sure he could do it but asked if I could wait for the mgr who was still just talking away with the other customer who happened to be a friend of hers. I went over and sat in a chair in full view of the manager and sat there for about 10 minutes and kept looking for help but the manager was too busy gabbing with her friend (I could hear a lot of the conversation because the lobby is about 900 sq ft and it was not about banking business! The teller could see I was getting upset and that the manager was in no hurry to help me so he came over and said he would try and help but after a few minutes we decided he couldn't. The manager is still gabbing away and he said he signaled the manager but after several more minutes it was obvious she was in no hurry so I got up and in a loud voice I stated I was trying to open a $200,000 CD and needed her help. The customer hurried up and left but by that time it was obvious I had wasted my time, was too upset to want to open an acct at this place so I walked out. Little did she know there was a lot more money available for me to work with and invest $ and I had chose this place with the recommendation of my best friend who banks with US in another city. What a total waste of time!

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12:36 pm EDT

US Bank External bill payment

I have setup an external bill payment to be sent two days before the min. payment date. On April 19th 2023 I got two emails from US Bank saying that the payment that was sent to the external account will be reversed since they were not able to pull the money from my US Bank checking account. So, I called the billing department and I was told that since I setup the payment with the wrong account number it will be reversed. I called the external bank and they told me the payment was processed and it went to the correct account number. The next day I called US Bank again, and after looking into details the agent told me that somehow your closed savings was showing as the primary so that could be the reason the billing department was not able to pull the money. She told me that she added the notes on my account and also gave me a case number for reference. Since the billing department was closed she asked me to call early morning next day and the agent should be able to resolve it. The next day morning April 20th, when I called US Bank I was told that there is no notes on my account or they cannot find the case number, then I thought there is no point in talking to customer service and wasting my time. After being a US Bank customer for more than 20 years I felt really bad with the treatment I got. This is not good for US Bank.

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6:50 am EDT
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US Bank ATM Reference #[protected]

On March 27, 2023 I used the ATM at your branch inside a Meijers grocery store at 6550 Harrison Ave, Cincinnati, OH 45247. I attempted to withdraw $200.00 from our joint checking account. After entering my request, the ATM dispensed $180.00, $20 short of my request. After counting this money several times, and checking my checking account information on my phone, to verify that $200 had indeed been withdrawn from our checking account, I walked ten feet over to your teller Malik Johnson. I explained to Mr. Johnson that the ATM shorted me $20. Mr. Johnson was very sympathetic and offered to file a dispute over the missing $20. Which he did, and our account was credited a temporary credit of $20 while the transaction was investigated.

Yesterday, we received a letter advising us that our claim that we had been shorted $20 was denied, stating "that no errors occurred with your transaction, therefore we have denied your claim".

I hardly know where to start in telling you how irate I was when I first read you letter. You were accusing me of attempting to steal $20 from your bank, telling me that you had absolute proof that my claim was false. My first thought was to simply close all of our accounts with you bank and take our business to another bank. Rethinking my options, we decided that we were very happy with your employees at this branch and the expense and inconvenience would cost more than the contested $20.

As to your claim that your ATM doesn't make mistakes: About 18 months ago I used the same ATM to withdraw cash. I think I requested $100, but the ATM dispensed 4 $20 bills and 1 $100 bill. This was early in the morning, and with no branch employees on duty. I spoke to the Meijer manager on duty and explained what had transpired. I gave him the $100 bill and he gave me a $20 bill.

So, we will continue to use your bank, however, instead of withdrawing cash from your ATM, we will use a teller to withdraw cash. This as self protection, because if your ATM ever shorted me again, I'm pretty sure that my reaction would cause your employees to call the police.

Desired outcome: I would like you to return the $20 that your ATM shorted me. An apology for calling me a liar and a thief would also be nice.

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10:07 pm EDT
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US Bank close check account

I closed US check account on Feb 20, 2023, the agent said they will send me the

balance $3160.26. I did not get the check, I called again March 1, 2023,

US bank said they will send a new check and stop the old one.

Before April 21, 2023, I made 10 called , they repeated the same.

I went to local branch, they said the same.

I made 7 calling on April 21, 2023, many agents let me wait and tried to resolve

but did not get me back.

Finally I told to its manager today, she said the check was not cashed, so she

stopped it. They asked me to sign before they send me another check.

I felt US bank did for their purpose, and delay to send me a check

so they can make interest from my money.

Desired outcome: They need send me the $3160.26 + interest as today. They need say sorry tooMy account was [protected]

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6:37 pm EDT
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US Bank Online access to my accounts

i tried to access my accounts online today, 4-18-23, and all of a sudden, the only way this can be accomplished is to receive a confirmation code via text on a cell phone. my cell phone refuses to accept texts any more and hours spent with t-mobile over several years cannot correct this.

i went online a week previously and had no problem. if a confirmation was required then (i don't recall) it would have been available via voice to my cell or landline, or via email. every other institution i deal with ( 2 banks, 3 credit unions, 5 credit cards) offers these additional ways of receiving confirmation codes.

why do you now insist on communicating via the least secure method, a cell phone, using a pin attached to the least secure type of bank card and reject communication via wired connections that cannot be easily transported anywhere and are located at a physical address?

i spent a long time failing to determine how to contact usb on your website. i finally had to call the # on my cc to get to customer service. they cannot help me unless i get a debit card with a bank generated pin, which will take at least a week. this makes no sense, but they claim it's the only way. it's probably wrong. they claimed usb had no email address for me (hard to believe) so i gave it, but apparently i still will not be able to access my info online for 2-3 weeks.

what is wrong with you people, suddenly changing to make it so difficult to access accounts online? why do you reject more secure communication for less secure communication methods? why do you insist on having only one way to receive a confirmation code?

and now you will be taking over my union bank, so accessing that online info will also become nearly impossible.

and this not using capital letters is absurd. hasn't anyone at usb studied english grammar and standard writing practices? will you reject punctuation next?

Desired outcome: i want to receive confirmation codes by voice on my landline or cell, or by email. now. you should allow use of capital letters, a standard usage in written communication.

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1:59 pm EDT

US Bank Closure of your "windows"

Re: usb at 7405 s. Durango, las vegas [protected] inside vons

Sick & tired this branch is still "locked down" from years ago... Impossible to get service if one person available, which is the case most of the time. You folks decided to put up signage which covers what used to be the two teller windows where customers would be assisted! Now we have wait for one person who still sits behind a plastic barrier to conduct business in a timely manner. Do you realize what idiocy this is? It is an unfriendly scenario for every customer. Most customers want to get in, get done, and go about our business. And to add to the window closures, your bank machine was inop! All of this adds up to unnecessary wait times for those who decide by sitting at that one open window, they don't have to hurry... This is stressful for customers and your employees. Please open this bank immediately to pre-panic closure brought on by our government!

Desired outcome: Want this facility to be opened 100% to pre-government closure standardes.

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8:32 pm EDT
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US Bank RV Loan - US Bank giving out incorrect IRS advice

on 4/11/23, I was given very specific INCORRECT instructions by your customer service representative. I have a RV Loan and expected to receive a form 1098 from US Bank for the mortgage interest. Your rep told me, while supposedly reading from Bank Instructions that boat and RV interest is not deductible on Schedule A. This is WRONG!

On my prior RV, I always received a 1098 from the bank holding the mortgage.

The IRS instructions for Schedule A provide the following information on page A-8. As noted specifically in the IRS instructions for home mortgage interest, a boat is included and my 300K RV certainly has a sleeping space, toilet, and cooking facilities.

If US Bank is going to give out tax advice, it should be right! And a 1098 form should be issued!

Line 8

Home Mortgage Interest

A home mortgage is any loan that is secured by your main home or second

home, regardless of how the loan is labeled. It includes first and second mortgages, home equity loans, and refinanced mortgages.

A home can be a house, condominium, cooperative, mobile home, boat, or

similar property. It must provide basic living accommodations including sleeping space, toilet, and cooking facilities

Desired outcome: The internal US Bank documentation should be updated. US Bank should not be giving out Tax Advice.Form 1098 needs to be mailed to me

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1:12 pm EDT

US Bank New vehicle leasing

My 2019 Ram Laramie Lease for 42 months ended with my final payment last week. As always, i went to dealership to get another lease. US Bank has a different payoff amount for third parties. My payoff is $31,400. Third party has to pay $41,500. You are prevented from trading in the vehicle. You are prevented from selling the vehicle. You cant lease another vehicle. You can only do two things: Purchase the vehicle yourself with cash or try and get financed width US bank. When both of those are unavailable, your only option is to turn in your vehicle and face all of the fees associated with extra mileage and wear and tear. I have never experienced this type of predatory behavior by a bank. I have read the US Bank Lease agreement a million times and i have not found the section that allows them to prevent you from conducting business by assessing a third party payoff penalty of over $10,000. This is devastating to the lease holder. I would never have leased a vehicle with US Bank if they listed this shadow fee on their contract. Their contract does not prepare the leasee for the screwing they will get at the end of the lease. I am beyond financially ruined with this US Bank scheme. There is nothing the dealers can do to help. They are forced to absorb a payoff that is $10,000 more than the customers "fake" payoff. This scheme is destroying people all over this country when the customer goes to trade or turn in their vehicle. I am forced now to turn in my vehicle, pay thousands in mileage fees, thousands in wear and tear, and thousands more to purchase an older truck. I i had $31,400 to purchase the vehicle, I would not have leased it in the first place. I can't tolerate this type of contract fraud. I'm not going too.

Desired outcome: Please comply with your contract and credit the same payoff amount for third party vendors that you credit for the lease holder. Allow the Dealer to purchase the vehicle for $31,400, which includes the tax.

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US Bank Customer Reviews Overview

US Bank, operating through its website usbank.com, offers a range of financial services to individuals, businesses, and institutions. Their product lineup includes checking and savings accounts, credit cards, and loan options such as mortgages and auto loans. Additionally, they provide wealth management, investment services, and insurance products. For businesses, US Bank offers payment processing, cash management, and commercial lending. Customers can access services online, via mobile app, or through their network of physical branches across the United States.

US Bank In-depth Review

Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.

Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.

Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.

Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.

Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.

Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.

Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.

Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.

Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.

Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.

Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.

Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.

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Contact US Bank customer service

Phone numbers

+1 (513) 632-4141 +1 (303) 585-8585 More phone numbers

Website

www.usbank.com

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