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Unlimited Vacation Club review: False perks

M
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6:31 pm EDT
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My Fiance and I purchased our UVC member at Dreams Macao, DR in January 2023, however I feel like we were scammed. Andre from Dream Macao told us we would be given preferred status with each of our stays. We purchased the membership because we will be getting married in DR and want to be able to provide the best prices, room upgrades and experiences as possible. We were also given $200 worth in vouchers to use at the spa, I got a great Sea & C facial, but coincidently was not able to use our vouchers.

In all honesty I feel like I will have a hard time using these "perks" when it comes time to actually book. Anyway, fast forward to Sept 2023 we stayed at Dreams Flora, we weren't given "preferred status" as promised with our UVC purchase, and we were given the worst room, ground floor and starring at a wall. Again we were given discount vouchers to the spa, I had a basic tension massage and once again coincidently couldn't use them again.

We are planning to attend another UVC location in Cancun and am hoping I will actually have the "perks" that were promised.

Its unfortunate to feel like "just another guest" when you pay towards a travel membership.

Desired outcome: Hoping to get a preferred room at next stay which is being planned for December 2023.

Oct 27, 2023 10:29 am EDT
Unlimited Vacation Club customer support contacts
Hello, MCRaposo749. We are sorry about what you mentioned. To assist you properly in this situation, please share your member ID, phone number, and email address to cx@unlimitedvc.com. We will further assist you by that means. Regards. FV.
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