Travelwings’s earns a 1.0-star rating from 15 reviews, showing that the majority of travelers are dissatisfied with booking and travel experience.
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poor service
We`ve booked 2 tickets online via Travelwings in September 2023 from PLZ to Hamburg and return taken a flight the end of this year, but discovered that the surname on the ticket of my wife was wrong according to hers current still valid passport (previous surname from previous marriage) are in the passport. I immediately emailed Travelwings for a change of...
Read full review of TravelwingsLosing my ticket of r34000
I was on my way to Toronto. At the airport was a lot of people losing their seats because of over booking. I was struggling to get hold of an emergency no. of travelwings because of a problem on my ticket. I was unable to to make use of the stop over in Parys because of a lack of a schengen visa which I was unaware of when the booking was made. I was u able to make the chance on the airport because I could not get hold of Travelwings and gave up my seat in the mean time for somebody else not knowing that I will lose my money. I was their for my flight. Please I cannot afford losing that money. I haven’t seen my daughter for 4 years now I will not be able to fly again. I don’t have that money.
Desired outcome: Please I will book again through Travelwings.
No response on ticket
Hi
I have booked a flight on Friday 16 June at 18:30pm from Cape Town to Johannesburg. Unfortunately, I had an emergency flat tyre on my way to the airport and I needed to attend to that since I was driving female alone. To my dismay, I was a few minutes late to check-in and they sent me to ticket sales for assistance. Ticket sales counter was not able to assist me and told me to contact the third party inwhich I have purchased through. I tried calling your line for a long time and there was no answer to assist me with this query. If travelwings had answered the call when I called, I would not have missed my flight and would have still made it in time as there was still much time left in order for them to make changes to flight or give any guidance. The communication line is terrible and there is no guidance with regards to anything.
Could you please advise me on what to do now regarding the ticket that I bought. Below is my information.
Nabiela Davids [protected]
Travelwings Ref :TWBR-F461961
Ticket number [protected]
ID: [protected]
Regards,
Nabiela
Desired outcome: I would like for them to refund my ticket money because they were not available in an emergency which could have been resolved if only they had replied to my email or answered my call.
Is Travelwings Legit?
Travelwings earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Travelwings. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for travelwings.com can be seen as a positive aspect for Travelwings as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Travelwings's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Travelwings.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Travelwings.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Travelwings appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Travelwings have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Travelwings and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on travelwings.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- While Travelwings has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Refund
Yesterday I made a booking with Travelwings for a local flight, and immediately made payment using my local mobile money platform. After 2 hours there was no communication, I called them. They told me to top up whatever I had paid, i immediately did that. They called about 3 times confirming flight details and names and even acknowledged receipt of payment. Long story short, my ticket was never issued and now they claim to have sent back my money, yet they haven’t! Worst service ever!
Desired outcome: I just want my money back
Refund
Good day
I made a booking via travelwings for a safair flight on the 4th of April. It was made in error as I tried to find my husband another flight as hus flight was delayed for hours. In haste the exact same flight was booked. I called both travelwings and safair to cancel this flight and was told by travelwing they were awaiting feedback of cancellation by safair. I called safair, who assisted me in canceling this flight and was told a cash refund would be made in 21 days. I called a few weeks later to follow up and was told by safair that they now require an RA number from a bsp link from travelwings to proceed with the refund. According to travelwings they need approval from safair. This is going back and forth and I am not receiving proper information and it's becoming frustrating.
I have complained to safair management and have emailed other complaints departments to assist as well but I would like to know if this complaint to travelwings will be addressed?
There was an agent who called this week saying she was following up but it's gone quiet again.
Desired outcome: I would like my refund as promised.
Non Cancellable/Changeable Ticket even within time-frame
Booked a ticket online yesterday 29/3 @15h06 for my mom of 91 from Jhb to CT, but discovered at 19h08 that ticket was from Lanseria Airport instead of Oliver Tambo. I immediately emailed Travelwings for a change of flight from OT for a later time on same day or any other day, but was told it had to be cancelled/changed before 12h00am on same day 29/3. My email clearly stated my contact details, yet they only contacted my mom whose phone was flat after 12 hrs power outage in Benoni. I offered to pay in any difference for the change or even a later time from Lanseria on same day, as it is impossible for my sister to get my mom to Lanseria 1-2hrs before flight @1,25 hrs drive in peak traffic from Benoni, yet Travelwings refused.
I am livid and outraged - will never ever use them again! Most unhelpful supplier! Furthermore, their staff are inaudible/not very conversant or clear English speaking. This was a dreadful experience on every level!
Desired outcome: No useful outcome. They are stubborn and refuse to listen to reason. What a diabolical supplier! Buyer Beware!!
We`ve booked 2 tickets online via Travelwings in September 2023 from PLZ to Hamburg and return taken a flight the end of this year, but discovered that the surname on the ticket of my wife was wrong according to hers current still valid passport (previous surname from previous marriage) are in the passport. I immediately emailed Travelwings for a change of the surname on the ticket to the current surname, because she got re married again after her`s late husband past away. A lot of phone calls were done as well, but Travelwings is using most foreign staff in their call Centre which not be able to speak proper English and even don`t understand the issue what we were talking about. Promises to call us back were also not working. TW always referred to the airlines to change the name on the ticket and the airlines (especially KLM!) referring back to TW saying that they are responsible for the change, because we`ve booked the flight via Travelwings. It`s even more difficult because there are 3 airlines involved in this flight (Airlink, KLM, FlySAfair). None was able to do the necessary change on the ticket or assist us in a professional manner, so that my wife has to apply for another new passport with the current correct surname and need to get also another Schengen visa which goes compare with the passport. The most unprofessional staff are working by Travelwings, mumbling on the phone, taking long brakes during phone calls, trying to find more excuses to refuse the changes and don`t understand the actual issue. The same belongs to KLM! Same tactics, same rude behavior on the phone!
But that`s not the only issue for this particular booking. We`ve booked online extra baggage!, but instead of that, TW has booked lounge access? in Amsterdam for us, but only for the flight to Europe. Everyone TW and the airlines refused to cancel this wrong booking (lounge access) for us and do the right booking for extra luggage! So we had to booked extra luggage online for the overseas flight afterwards, means a lot of extra cost and trouble to basically organize these mistakes ourselves.
Summary:
We are very disappointed and outraged – we will never ever use them again, both Travelwings and the airline KLM! Most unhelpful suppliers ever had in my life! Furthermore, their staff are inaudible/not conversant or clear English speaking. This was a dreadful experience on each and every level! Companies like that are scammers, try to make big Money and misleading the customer. They should not be allowed at all to operate in this business!
Outcome and Warning: No useful positive outcome at all. They are all stubborn and refuse to listen to reason and take the necessary actions. What a diabolical and poor supplier! And be careful, most of the contact numbers from KLM provided by GOOGLE are not even working! Buyer Beware and stay away from Travelwings and KLM!
I attest to the "desired outcome" segment! They are unreasonable and not clear on policies at the point of sales!
They weren't available when I missed my flight and wanted to reschedule, so I cancelled not knowing the ticket was nonrefundable! Imagine the lost!
I didn't mind them charging cancellation fees but taking the whole sum while their communication wasn't clear at sales!
Refund
I booked 2 tickets from Bloemfontein to Cape Town, I requested a refund recently, and was informed that the ticket is non-refundable, absolutely nothing was mentioned about that when I bought the ticket. So, because of this I opted to keep the tickets open. But then I was told abou all the penalties when re-book and that a bame transfer is not allowed.
Please assist.
Desired outcome: Refund, or name change option.
Baku Hotel - Parkway Inn
Travel wings team sold the package to Azerbaijan with 5 star hotel options for 3 passengers. In Gabala they booked the right hotel but in Baku they provided parkway Inn hotel where the room was so small that even luggage couldn't fit inside. There was no space to move around in the room and definitely no place for third person to sleep on the bed.
I had my own concerns regarding the ratings and service of the hotel but travelwings team must understand when they are booking one hotel for 3 pax then how can they book another hotel for only two. When I complained to after sales team Ms. Sonia and Mr. Pradeep who sold the package to me, there was no reply for almost 24 hours. I then went to Hotel reception where I paid around AED 90 for 2 nights and I was moved to a bigger room which should have been booked by travelwings team.
However, I continued to complaint to Travelwings team but they started putting blame on me and said why didn't you check the hotel before booking with us. They are ridiculous when it comes to customer service and taking the ownership.
Highly recommended to go with other travel agencies.
Desired outcome: If not more at least the difference amount I paid that should be reimbursed by the travelwings team and should own their mistake and least they can apologize.
Bad service
I made a booking online for a flight from bloemfontein to Johannesburg and got an email of my travel itinerary showing that my flight is from Kimberly to Johannesburg
I then called in to find out what is going on and if they can rectify the mistake because I have tobe in Johannesburg for a meeting, I was told there is nothing they can do , they can only cancel the booking and I have to pay a certain fee
I am so disappointed because I didn't go through such on my previous flight i booked via travel Wings
I am never using the site again becau
Desired outcome: I was hoping they would rectify the mistake and make a booking for the correct flight
I booked a flight and it's paid but I can't access my ticket
I bought a ticket onlune and when I try to access my ticket the travelwings page gives me message that says user not exist. I am frustrated because the ticket is paid for. The trip was from durban to Johannesburg on the 24th March
Desired outcome: My flight ticket
Refund polices
I would like to say Travel wings' policies of refund are not just punitive, but thieving as they say they have a non-refund policy. I mistakenly chose the wrong date. They now say changing ticket dates you are charged twice despite the fact that cheap tickets are still available. I recommend people not to use them or at least be aware as they do so.
Cancel & Refund - No response
I Have been calling for last one week and trying to catch you over the mail regarding my flight ticket cancellation due to corono outbreak. But i didn't get any response from your end. In the portal you guys mentioned 24X7. But during all the day & night even weekend also your CUG is completely busy. Even callback also not available. I'm completely frustrated of keep calling you. Provide me valid contact details or do the cancellation & refund for me .
Ticket going to Philippines
I kept calling for almost 4days and no one is picking up my calls..no straight answer even from emails..my flight will be on march 14, 2020 and i dont know what to do..if no refund atleast i can do the rebooking of my ticket
hi! i just want to know what happened to your booking? Thanks. Please contact me at zsarina.serio@gmail.com
Not sending me the rules of the tickets-just found out the ticket is nonrefundable
I have booked a ticket fro Athens to Dubai paid 3.376 AED for two people. I spoke with he customer service this morning to request a cancellation. I know that there are cancellation fees, but I just found out that the ticket is non refundable at all. When they confirmed the booking they send me only a page of the ticket. No rules were sent, regarding changes or cancellation issues.
Not very clear to me.
Refund not received, scam business
I made ticket reservation with tavelwings, online travel agency, and I was charged SAR 7882 for six tickets. The travel dates have been changed. So, I contacted the agency by email to change the reservation but the price difference was too much. I contacted the agency again to cancel the reservation and they sent me the cancellation fees of (Airline...
Read full review of Travelwings and 2 commentsTravelwings Reviews 0
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Overview of Travelwings complaint handling
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Travelwings Contacts
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Travelwings phone numbers+971 800 894 647+971 800 894 647Click up if you have successfully reached Travelwings by calling +971 800 894 647 phone number 0 0 users reported that they have successfully reached Travelwings by calling +971 800 894 647 phone number Click down if you have unsuccessfully reached Travelwings by calling +971 800 894 647 phone number 0 0 users reported that they have UNsuccessfully reached Travelwings by calling +971 800 894 647 phone number
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Travelwings emailscustomer.care@travelwings.com100%Confidence score: 100%Supportnigeria.care@travelwings.com98%Confidence score: 98%holidays@travelwings.com79%Confidence score: 79%saudi.care@travelwings.com76%Confidence score: 76%kenya.care@travelwings.com76%Confidence score: 76%
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Travelwings addressPremises № ED 02, Floor 01 Building 12, Dubai Internet City, Dubai, United Arab Emirates
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Travelwings social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 13, 2024
Most discussed Travelwings complaints
Non Cancellable/Changeable Ticket even within time-frameRecent comments about Travelwings company
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