Roxana & Manuel Escalante
White Pearl : SY 1-002193
September 7, 2023
We are extremely disappointed. Our recent visit to Dreams Las Mareas was not what one would expect of a membership.
We were neither offered, nor received, any special treatment. As a matter of fact, it was cheaper for us to sign in with the wedding package of our niece, than to sign in as members. What is the purpose of membership? When we arrived, the staff did not know where to put us; we spent more than one half hour checking in – Motel Six is more efficient.
We could not dine at the Japanese restaurant. For the Italian restaurant we were informed that it was required of us to purchase a bottle of wine for a reservation (no one actually knew anything about these reservations). We had to wait more than half an hour to buy the wine bottle.
We recommended to our niece to buy Britt coffee – she waited more than one month to receive her shipment.
For the wedding, the wedding planner you assigned was a total disgrace. Very insufficient knowledge and service.
In summary, we again ask, What is the purpose of membership if one receives no special considerations?
Desired outcome: Improved attention and service
This complaint has been resolved automatically due to user's inactivity.